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The Business Analysis Framework

Wendy Waker

Stand 138

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Why do we still have these sort ofproblems with Change Projects.

The average project exceeds its planned scheduleby 120%

52.7% of projects will cost 189% of their originalestimate

Only 16.2% of projects will be completed on time &

on budget

30% of projects are cancelled before completion

*Source: Calculating your return on investment from more effective requirements management IBM article Dec 2003

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The Standish Group Chaos Report (1994)365 executive managers8,380 applications

all major industry segments including: banking, retail and wholesale.

Reasons for problems with change projects

Some of the contents of this slide were taken from www.it-cortex.com

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Business Analysis mitigates the top 6reasons for project failure

Incomplete requirements Measure of success for Business Analysts! Target: Zero.

Lack of user involvement BAs scope a project including who is impacted and therefore who needs to be

engaged

Unrealistic expectations

Poorly defined? Open to misinterpretation? Blame the BA! Lack of senior exec support

If the project objectives dont matter to the exec, they wont support BA must ensure the exec define SMART measures and targets SMARTthe T is To-Die-For!

Changing requirements Measure of success for Business Analysts! Target: minimise.

Lack of planning At least the analysis should be planned properly!

Business Analysis the analytics engine of your projects

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Business Analysis Proverbs

Delivery is not the best time to analyse requirements

Urban Wisdom

A factor present in every successful project andabsent in every unsuccessful project is sufficient

attention to requirements.Suzanne & James Robertson

Requirements-Led Project Management

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RequirementsAnalysis

Design Code/test

0

10

20

30

40

50

60

70

Average actual effort spent on each stage of thedevelopment cycle*

*based on a study by Staffordshire University

What is sufficient attention to requirements?(I)

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Requirements

Analysis

Design Code/test

0

10

20

30

40

50

607080

90

Average Proportion of Errors Built in During Development*

*based on a study by James Martin

What is sufficient attention to requirements?(II)

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Relative Cost of Correcting Requirements Errors*

*sourced from Barry Boehm

What is sufficient attention to requirements?(III)

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How Much Poor Analysis can Cost*

Half of all bugs can be traced to requirement errors

fixing these errors consumes 75% of project rework costs

Maybe thats why:

The average project exceeds its planned schedule by 120%

52.7% of projects will cost 189% of their original estimate

Only 16.2% of projects will be completed on time & on budget

30% of projects are cancelled before completion

*Source: Calculating your return on investment from more effective requirements management IBM article Dec 2003

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The typical projectexpends least effort on change requirements

analysis

which is where most errors originateand whose errors cost most to fix!

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So projects are all doomed?

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The tool for discovering new knowledge isthe Scientific Method

Construction of theories Observation and experimentation of isolated facts and results

Creating generalised hypotheses

Testing hypotheses through observation and experimentation

Methods and approach vary by discipline

Physics Vs Psychology The top level process remains the same

The tool for defining change requirements is...?

There are many methods and approaches all fordefining change requirements

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Definition of terms for Business Analysis

Business: why Business?

should it be ChangeRequirements???

Analysis:the process of breaking a concept down into more simpleparts, so that its logical structure is displayed (OED)

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So how do you do analysis?

You can pay your money and take your pick of thevarious methods & approaches

Our Training Taster Day gives examplesof

documentation for Problems/opportunity analysis Objectives analysis

Requirements Analysis

but howis not the issue,provingthat theanalytical products deliver project objectives is

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Stakeholders

Drivers

Objectives Objectives Objectives Objectives Objectives

Drivers Drivers Drivers

ChangeRequirements

ChangeRequirements

ChangeRequirements

ChangeRequirements

ChangeRequirements

Chain Of Reasoning:

Change Requirements must be assumed to be wrong until they areprovedto be right

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All the Links in the Chain Of Reasoning

The problems / opportunities that

the business face

The measures and targets that willenable us to declare the change

project has been successful

Driver

ProjectObjective

ProjectRequirement

Business Rule

Addressed as

measured by

Delivered by

Enforces

Definitions of what changes are requiredthat will affect the measures of success

(objectives) sufficiently for the project tobe declared successful

What rules must be implementedby the changes specified in the

requirements

Change requirements

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How to forge links in the Chain Of Reasoning

Problem / opportunity analysis

SMART objectives

BusinessFunctional

Non-functional

high levelmid level

Process modelProcess specification

Non-functional specificationsData model

Attribute specification

low level

Driver

ProjectObjective

ProjectRequirement

Business Rule

Addressed as

measured by

Delivered by

Enforces

Specific there is a precise definition of the objectiveMeasurable there are units that the objective will be measured inAchievablethe measures can be achieved in the real worldRelevantthis project will actually affect this objectiveTo-die-for the project has failed if it does not achieve the

objective

Change requirements

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If

If you can map all your analysis tocomponents in the Chain of Reasoning

If there are no gapsAND no breaks in the chain

If those who can kill your project agree with youranalysis

Then your analysis is correct and whats more

you are a Business Analyst my (per)son.

Sorry Rudyard!

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The secrets of doing Business Analysis

1. Agree the analysis method and approach(if any!) you will use

2. Get some trainedBusiness Analysts

3. Planhow, when and who to do theanalysis

4. Dothe analysis5. Usethe analysis products to develop and

implement the solutions

6. Erthats it.

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SoBusiness Analysis is neededwhat next?

There are a number of steps to take to establish an operationalBusiness Analysis function:

Mentor andSupport the

B.A. Function

Design the.A. Function

Recruit theB.A. Function

Train the B.A.Function

Equip theB.A. Function

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How can BA Solutions help?

Mentor andSupport

BA Function

DesignB.A. Function

RecruitB.A. Function

Train B.A.Function

Equip B.A.Function

Recruitment of permanent and contract analystsSource candidates internally and externallyQualify CVsInterview conduct them or just assist with themAssessment centresManage contracted analysts placed by BAS

Training courses for analystsTraining needs analysisFundamentals of Business Analysis

Process ModelingData ModelingISEB accreditationIntroduction to TestingBPMNEssential soft Skills for Business Analysts including Workshop Facilitation & ConflictresolutionTaster Day training an intensive 1 day introduction to Business AnalysisRefresher day training based around your projects

CASE tool recommendation - independentAssessment of requirementsRecommendations and benefits assessment

Mentor and Support for analystsPhone and email post trainingRefresher trainingFacilitated workshops

MentoringQ/A reviews of analysis deliverables

Design of the Business Analysis functionTerms of referenceBusiness Analyst Profile and we

can bespoke

solutions forindividual

clients

try before

you buy: BASolutionsTraining

Taster Day!

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Who Are Business Analyst Solutions?

BA Solutions are highly experienced Business Analysts

We have extensive practical experience in a wide range of industry sectorsincluding retail, banking, utilities, software houses

We have worked in IT departments and within Businesses at every levelfrom Majority Shareholder/Owner to Managing Director to shop floor

workers

and what is the Business Analyst Solutions vision?

To support the whole Business Analyst life cycle andprovide whatever services clients need in order to setup and run an effective Business Analyst function.

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Why chooseBusiness Analyst Solutions?

Training material development andtraining delivery is alldone by highly experienced and active Business Analysts

We are a niche supplier for all things related to Business

Analysis and provide support end-to-end, not just training We have a track record of high customer satisfaction (92%

average) and references are available

We have worked in all major industry segments

We are adaptive to client requirements bespoking solutionsas required

We knowthe value of doing effective Business Analysis

We care! We care about Business Analysis and do whateverwe can do to get it being done effectively.

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Come and see us on Stand 138

If you would like to discuss anything further:

mail: Guy@BA-Solutions.co.uk

phone: 07793 231428

web: www.BusinessAnalystSolutions.com