www.theclearlakegroup.comSan Francisco Boston Singapore New York

The ClearLake Group1

We’re not the world . . .and you’re not either!

June Delano

www.theclearlakegroup.comSan Francisco Boston Singapore New York

The ClearLake Group

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CulturalConfusion

What does it mean to laugh?

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Do you argue with a boss in public?

Do you treat people differently who come from special families?

Which is more important, the future or the past?

How important is it to reward individual performance?

What’s the socially acceptable time to be late for dinner?

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Who’s Weird?

Most cultures are relationship-based rather

than task-based

Do we really know anything at

all about human norms?

Much of the world has

adopted US business and

leadership models English is

becoming the universal

language

Americans are extreme

on many dimensions of cultural difference

96% of social science

research has been

conducted on

Westerners

UniversalSituational

Cultural Dimensions

Adapted from Edward Hall

HierarchyEquality

Risk-taking

Security

TaskRelationship

ExpressiveRestrained

PastFuture

Achievement Ascription

IndividualCollective

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Working Across Cultures

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Where to LookFa

irnes

s

Self-

expres

sion

MoralityChange

Assertiveness

Rewards

Hierarchy