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Western Illinois University - Electronic Student Servi ces Copyright Statement Copyright Western Illinois University – Electronic Student Services 2001. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.
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Western Illinois University - Electronic Student Services

Copyright Statement

Copyright Western Illinois University – Electronic Student Services 2001.

This work is the intellectual property of the author. Permission is granted for this material to be shared for

non-commercial, educational purposes, provided that this copyright

statement appears on the reproduced materials and notice is given that

the copying is by permission of the author. To disseminate otherwise or

to republish requires written permission from the author.

Western Illinois University - Electronic Student Services

Opening Links

• Virtual Tour

• Real Audio

Western Illinois University - Electronic Student Services

Applying E-Business Models Applying E-Business Models

in the University Settingin the University SettingPresented by:Presented by:

Link Alander, Director, ESSLink Alander, Director, ESSTodd Lindley, ITSM, ESSTodd Lindley, ITSM, ESS

Western Illinois University - Electronic Student Services

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Overview E-commerce at WIUOverview E-commerce at WIU WIU – Bookstore ( E-commerce)WIU – Bookstore ( E-commerce)

Development Tools and PlatformDevelopment Tools and Platform Student Organizations ( B2C)Student Organizations ( B2C)

FunctionalityFunctionality Network Account Management ( B2B)Network Account Management ( B2B)

Security and ScalabilitySecurity and Scalability Knowledge Base (B2B-customer service)Knowledge Base (B2B-customer service)

Impact at WIUImpact at WIU

Electronic Student ServicesElectronic Student Services

Western Illinois University - Electronic Student Services

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What is Electronic Student ServicesWhat is Electronic Student Services Integration of TechnologyIntegration of Technology Applications DevelopmentApplications Development Workflow AnalysisWorkflow Analysis

Electronic Student ServicesElectronic Student Services

NetworkNetworkMainframeMainframeInternetInternetMobileMobile

16 Sites16 Sites13,000 Files13,000 Files2,234 Average hits per day2,234 Average hits per day620,486 Visitors620,486 Visitors10,740,256 Hits last year Hits last year

Our StaffOur Staff 7 Fulltime employees7 Fulltime employees 1 Fulltime Internet Developer1 Fulltime Internet Developer

ExperienceExperience Off-the-Shelf Off-the-Shelf In-House DevelopmentIn-House Development

Western Illinois University - Electronic Student Services

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Market ChallengesMarket Challenges Alumni -Alumni - Athletic BroadcastsAthletic Broadcasts On-line SalesOn-line Sales

Why E-commerce?Why E-commerce?

Internal needsInternal needs B2B ApplicationsB2B Applications System IntegrationSystem Integration

ResultsResults WIU.COMWIU.COM

Western Illinois University - Electronic Student Services

• Visit campus– Homecoming, Family

Weekend, Special Events

• Irregular marketing efforts• Telephone orders

• Open 24-7• Inventory changes

reflected immediately• Orders received

instantaneously• Address errors minimized• Revenue maximized

WIU Bookstore On-Line

Western Illinois University - Electronic Student Services

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Choosing the right pathChoosing the right path Out-of-the-BoxOut-of-the-Box Third partyThird party In-house developmentIn-house development

Make or Buy?Make or Buy?

Western Illinois University - Electronic Student Services

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Primary NetworkPrimary Network Novell Netware 5.1 – Novell Netware 5.1 – OneNetOneNet E-DirectoryE-Directory

Our EnvironmentOur Environment

Internet PlatformInternet Platform Windows 2000 Advanced ServerWindows 2000 Advanced Server SQL Server 2000SQL Server 2000

Application PlatformApplication Platform Active Server PagesActive Server Pages Cascading Style SheetsCascading Style Sheets

Western Illinois University - Electronic Student Services

• Complete paper process

• Face to face only

• Inaccurate data

• Online System– Student Organizations– Office Processing

• Automated recognition process• Accurate Data• Reengineered

recognition/management process

Student Organization Management

Western Illinois University - Electronic Student Services

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Development ToolsDevelopment Tools

Programming ToolsProgramming Tools Visual BasicVisual Basic Visual Interdev StudioVisual Interdev Studio

DatabaseDatabase Access 2000Access 2000 SQL 2000SQL 2000

Server SideServer Side Windows 2000 Advanced ServerWindows 2000 Advanced Server IIS 5.0IIS 5.0

Training?Training? NT Option Pack DemoNT Option Pack Demo ASP101.COMASP101.COM

Western Illinois University - Electronic Student Services

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FunctionalityFunctionality

Load Balanced Web ServerWindows 2000 AS IIS 5.0

WWWProtected

Internet AccessLAN Access

Client ServerManagement Application

Management UtilitesInternet Based

Static Web

Mobile

4th Generation Application

Client Access

Database Server Novell File Server

DataStoreAccess orSQL2000

Western Illinois University - Electronic Student Services

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FunctionalityFunctionality

End-User Interface

Processing Interface

Western Illinois University - Electronic Student Services

• Paper Process• Manually update staff

directory• Send & wait

• Inconsistent delays

• Online form• Instant notification• Accounts created• Staff master instantly

updated• User automatically

notified• Consistent process

Network Account Management

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Data resides outside of WEB space Data resides outside of WEB space

SecuritySecurity

Load Balanced Web ServerWindows 2000 AS IIS 5.0

DataStoreAccess orSQL2000

Web Space

Client Access

SSL

ADOObject

Secure Socket LayersSecure Socket Layers Directory AuditingDirectory Auditing Kane Security Analyst SoftwareKane Security Analyst Software Credit Card ProcessingCredit Card Processing

Manual processManual process Card number not maintainedCard number not maintained Replaced with Charge AuthorizationReplaced with Charge Authorization

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Original Platform 1998Original Platform 1998 NT 4.0, ODBC, VB 4 and Access NT 4.0, ODBC, VB 4 and Access Databases, Client Side Databases, Client Side ScriptingScripting

ScalabilityScalability

19991999

NT 4.0, ADO, VB5, Visual Interdev Studio, NT 4.0, ADO, VB5, Visual Interdev Studio, Server Side ScriptingServer Side Scripting

20002000 Windows 2000 Advanced Server, Visual Windows 2000 Advanced Server, Visual Interdev Studio 6.0, SQL 2000, Novell GatewayInterdev Studio 6.0, SQL 2000, Novell Gateway

20012001 Load Balancing Windows 2000 ASLoad Balancing Windows 2000 AS

20022002 .NET.NET

Western Illinois University - Electronic Student Services

• Non-existent• Try to contact appropriate

office

• Self-perpetuating knowledge base

• Instant answers to most questions

• Direct response to new questions within 1 business day

• Centralized

SAC Knowledgebase WIU - FAQ

Western Illinois University - Electronic Student Services

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E-commerceE-commerce BookstoreBookstore Ticket SalesTicket Sales Food Points PurchaseFood Points Purchase On-Line Fund RaisingOn-Line Fund Raising

TodayToday

ASP – Application service providerASP – Application service provider

34 Clients34 Clients

Real Audio hostingReal Audio hosting 4 Radio Stations4 Radio Stations 2 Public Service Stations2 Public Service Stations

Western Illinois University - Electronic Student Services

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Rapid DeploymentRapid Deployment Bookstore 3 monthsBookstore 3 months Food Points On-line 3 WeeksFood Points On-line 3 Weeks

ApplicationsApplications 4 E-commerce Applications4 E-commerce Applications 20 B-B Applications20 B-B Applications 15 Interactive Applications15 Interactive Applications

FiscalFiscal 50% increase in operational revenue (FY01)50% increase in operational revenue (FY01)

ResultsResults

Western Illinois University - Electronic Student Services

Applying E-Business Models Applying E-Business Models

in the University Settingin the University Setting

Thank YouThank YouWe would like to answer any questions We would like to answer any questions

at this time.at this time.


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