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Western Illinois University - Electronic Student Services
Copyright Statement
Copyright Western Illinois University – Electronic Student Services 2001.
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Western Illinois University - Electronic Student Services
Applying E-Business Models Applying E-Business Models
in the University Settingin the University SettingPresented by:Presented by:
Link Alander, Director, ESSLink Alander, Director, ESSTodd Lindley, ITSM, ESSTodd Lindley, ITSM, ESS
Western Illinois University - Electronic Student Services
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Overview E-commerce at WIUOverview E-commerce at WIU WIU – Bookstore ( E-commerce)WIU – Bookstore ( E-commerce)
Development Tools and PlatformDevelopment Tools and Platform Student Organizations ( B2C)Student Organizations ( B2C)
FunctionalityFunctionality Network Account Management ( B2B)Network Account Management ( B2B)
Security and ScalabilitySecurity and Scalability Knowledge Base (B2B-customer service)Knowledge Base (B2B-customer service)
Impact at WIUImpact at WIU
Electronic Student ServicesElectronic Student Services
Western Illinois University - Electronic Student Services
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What is Electronic Student ServicesWhat is Electronic Student Services Integration of TechnologyIntegration of Technology Applications DevelopmentApplications Development Workflow AnalysisWorkflow Analysis
Electronic Student ServicesElectronic Student Services
NetworkNetworkMainframeMainframeInternetInternetMobileMobile
16 Sites16 Sites13,000 Files13,000 Files2,234 Average hits per day2,234 Average hits per day620,486 Visitors620,486 Visitors10,740,256 Hits last year Hits last year
Our StaffOur Staff 7 Fulltime employees7 Fulltime employees 1 Fulltime Internet Developer1 Fulltime Internet Developer
ExperienceExperience Off-the-Shelf Off-the-Shelf In-House DevelopmentIn-House Development
Western Illinois University - Electronic Student Services
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Market ChallengesMarket Challenges Alumni -Alumni - Athletic BroadcastsAthletic Broadcasts On-line SalesOn-line Sales
Why E-commerce?Why E-commerce?
Internal needsInternal needs B2B ApplicationsB2B Applications System IntegrationSystem Integration
ResultsResults WIU.COMWIU.COM
Western Illinois University - Electronic Student Services
• Visit campus– Homecoming, Family
Weekend, Special Events
• Irregular marketing efforts• Telephone orders
• Open 24-7• Inventory changes
reflected immediately• Orders received
instantaneously• Address errors minimized• Revenue maximized
WIU Bookstore On-Line
Western Illinois University - Electronic Student Services
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Choosing the right pathChoosing the right path Out-of-the-BoxOut-of-the-Box Third partyThird party In-house developmentIn-house development
Make or Buy?Make or Buy?
Western Illinois University - Electronic Student Services
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Primary NetworkPrimary Network Novell Netware 5.1 – Novell Netware 5.1 – OneNetOneNet E-DirectoryE-Directory
Our EnvironmentOur Environment
Internet PlatformInternet Platform Windows 2000 Advanced ServerWindows 2000 Advanced Server SQL Server 2000SQL Server 2000
Application PlatformApplication Platform Active Server PagesActive Server Pages Cascading Style SheetsCascading Style Sheets
Western Illinois University - Electronic Student Services
• Complete paper process
• Face to face only
• Inaccurate data
• Online System– Student Organizations– Office Processing
• Automated recognition process• Accurate Data• Reengineered
recognition/management process
Student Organization Management
Western Illinois University - Electronic Student Services
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Development ToolsDevelopment Tools
Programming ToolsProgramming Tools Visual BasicVisual Basic Visual Interdev StudioVisual Interdev Studio
DatabaseDatabase Access 2000Access 2000 SQL 2000SQL 2000
Server SideServer Side Windows 2000 Advanced ServerWindows 2000 Advanced Server IIS 5.0IIS 5.0
Training?Training? NT Option Pack DemoNT Option Pack Demo ASP101.COMASP101.COM
Western Illinois University - Electronic Student Services
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FunctionalityFunctionality
Load Balanced Web ServerWindows 2000 AS IIS 5.0
WWWProtected
Internet AccessLAN Access
Client ServerManagement Application
Management UtilitesInternet Based
Static Web
Mobile
4th Generation Application
Client Access
Database Server Novell File Server
DataStoreAccess orSQL2000
Western Illinois University - Electronic Student Services
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FunctionalityFunctionality
End-User Interface
Processing Interface
Western Illinois University - Electronic Student Services
• Paper Process• Manually update staff
directory• Send & wait
• Inconsistent delays
• Online form• Instant notification• Accounts created• Staff master instantly
updated• User automatically
notified• Consistent process
Network Account Management
Western Illinois University - Electronic Student Services
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Data resides outside of WEB space Data resides outside of WEB space
SecuritySecurity
Load Balanced Web ServerWindows 2000 AS IIS 5.0
DataStoreAccess orSQL2000
Web Space
Client Access
SSL
ADOObject
Secure Socket LayersSecure Socket Layers Directory AuditingDirectory Auditing Kane Security Analyst SoftwareKane Security Analyst Software Credit Card ProcessingCredit Card Processing
Manual processManual process Card number not maintainedCard number not maintained Replaced with Charge AuthorizationReplaced with Charge Authorization
Western Illinois University - Electronic Student Services
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Original Platform 1998Original Platform 1998 NT 4.0, ODBC, VB 4 and Access NT 4.0, ODBC, VB 4 and Access Databases, Client Side Databases, Client Side ScriptingScripting
ScalabilityScalability
19991999
NT 4.0, ADO, VB5, Visual Interdev Studio, NT 4.0, ADO, VB5, Visual Interdev Studio, Server Side ScriptingServer Side Scripting
20002000 Windows 2000 Advanced Server, Visual Windows 2000 Advanced Server, Visual Interdev Studio 6.0, SQL 2000, Novell GatewayInterdev Studio 6.0, SQL 2000, Novell Gateway
20012001 Load Balancing Windows 2000 ASLoad Balancing Windows 2000 AS
20022002 .NET.NET
Western Illinois University - Electronic Student Services
• Non-existent• Try to contact appropriate
office
• Self-perpetuating knowledge base
• Instant answers to most questions
• Direct response to new questions within 1 business day
• Centralized
SAC Knowledgebase WIU - FAQ
Western Illinois University - Electronic Student Services
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E-commerceE-commerce BookstoreBookstore Ticket SalesTicket Sales Food Points PurchaseFood Points Purchase On-Line Fund RaisingOn-Line Fund Raising
TodayToday
ASP – Application service providerASP – Application service provider
34 Clients34 Clients
Real Audio hostingReal Audio hosting 4 Radio Stations4 Radio Stations 2 Public Service Stations2 Public Service Stations
Western Illinois University - Electronic Student Services
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Rapid DeploymentRapid Deployment Bookstore 3 monthsBookstore 3 months Food Points On-line 3 WeeksFood Points On-line 3 Weeks
ApplicationsApplications 4 E-commerce Applications4 E-commerce Applications 20 B-B Applications20 B-B Applications 15 Interactive Applications15 Interactive Applications
FiscalFiscal 50% increase in operational revenue (FY01)50% increase in operational revenue (FY01)
ResultsResults