www.thorparchestate.co.uk

“Since Rockspring Hanover Property Unit Trust took control of the Estate seven years ago we have let about 130 buildings, totalling 390,000 sq ft, mainly to newcomers but also to facilitate the changing needs of our existing tenants, many of which have been here for ten or 15 years - and many as long as the quarter century clocked up by the Estate management team!” The new refurbishments are part of a rolling programme of improvements to the Estate. The current £750,000 phase is virtually complete and will comprise seven units, totalling 14,400 sq ft, of which two are let and three are under offer

double glazing and adjacent car parking – again with the opportunity to combine suites to satisfy larger space requirements where necessary. Bob Ellis, director of Wharfedale Property Management, which manages the Estate on behalf of owners, Rockspring Hanover Property Unit Trust, says: “During the last seven years we have been taking enquiries for small office suites at the rate of three a month – that’s nearly 250 all together – and the trend continues. “Unfortunately we have not had many buildings available purely for office use but, when they have become vacant, they have been taken quickly. We are excited at the prospect of having several quality office suites on the open market at one time. “Our location near the A1 and attractive parkland setting with easy access to Leeds, Harrogate and York remains a big factor in our favour which is continuing to attract new ventures.

EXCITING plans to extend and refurbish three buildings on the Estate to provide new accommodation for small and growing ventures have been submitted to Leeds City Council. It is hoped that building work will start on the £3.5m scheme in May with completion expected by the end of the summer. One of the refurbished buildings will provide 12 units of about 1,500 sq ft each for light manufacture, storage and distribution with the bonus of being able to combine units if bigger space is required. The other refurbishment aims to create ten new units, ranging from 3,000 sq ft to more than 7,000 sq ft, also with the potential to combine them to create a bigger working area. A relatively new venture is planned for Thorp Arch Estate with the third building which will be prominently located and will create eight small office suites ranging from 550 sq ft to 1,000 sq ft, all with central heating,

Wharfedale Property Management Limited, managing agents for the Thorp Arch Estate, can be contacted atThe Estate Office, Thorp Arch Estate, Wetherby, West Yorkshire LS23 7BJ y Telephone 01937 845919

www.thorparchestate.co.uk

The newsletter for The Thorp Arch Estate Spring 2008

REFURBISHMENTS TO ENHANCE SMALL BUSINESS FACILITIES

Wharfedale Property Management director, Bob Ellis, in one of the buildings which will be refurbished.

“Having a good quality of life is important in today’s fast-moving, high-pressure society no matter what your age. For some people this may mean help with preparing meals, companionship, or attending a local wine club!”

At Home Services - the latest innovation from Anchor which has been providing services for older people for 40 years - was created in recognition that older people today require more control over the care and support they receive and that the services provided need to be holistic and sophisticated.

Adrian Harding adds: “Our aim is to meet each of our new customers served from our new base, listen to their requirements then provide them with the service they need. We are delighted to be operating in Yorkshire from Thorp Arch Estate.”

A wide range of services are provided by At Home Services to help older people to live independently in their own homes including building, gardening and personal care services as well as lifestyle advice so they can access a range of activities and hobbies.

Head of At Home Services, Adrian Harding, says: “We can provide older people with everything they need to remain independent and live the lives they choose from having a tap washer changed to weeding the garden, building an extension or enjoying a relaxing Indian head massage.

“We recognise that older people today do not differentiate themselves according to age and that, as the years pass by, they like to try to continue doing the things they’ve always done but just need a little help.

BETTER understanding about fitness, improved public health and medical care means many people are set to live longer than ever before.

Now an innovative new business providing a wide range of specialist residential services to enable older people to live fulfilling, active lives has launched on the Estate.

At Home Services, a new Anchor Trust business which first launched in Berkshire, has chosen the Estate as a base from which to serve customers in the Wetherby, Leeds, Harrogate and York areas.

The Archway Newsletter z Spring 2008www.thorparchestate.co.uk

AT YOUR ‘AT HOME’ SERVICE!

AT YOUR SERVICE: (L to R) Phil Jordan, Phil Weightman and Rob Newby of Anchor Trust’s At Home Services.

“Older people today do not differentiate themselves by age.”

“It doesn’t cost very much – around £125 plus VAT to have it supplied and fitted to an existing alarm system and then routed directly to our mobile patrol vehicle.”

Graham also points out, that not only is it peace of mind that a patrol officer will be at your premises within five minutes to deter possible intruders, but in case of false alarm activation, you will not be required to attend your premises.

The on duty patrol officer will tend to the activation; re-set the alarm and leave a compliment slip for you on your next arrival at your premises.

There is the added bonus that you may enjoy a few drinks and not be concerned that you will be called out to attend your premises!

Triton Security can be contacted on 0870 777 4700 or via e-mail on: enquiries@triton-security.com

“That way you don’t have to wait for the police to come from an outlying station - as the mobile patrol vehicle is already on the Estate, we’d expect our officer to be on the scene in a maximum of five minutes.”

Former West Yorkshire Police Officer Graham says that clients will only be charged an annual, fixed key holder fee irrespective of how many times his security officers are called out.

“Other security companies charge between £35 and £125.00 per call out – as we are already on the Estate we feel it unfair to charge a callout fee,” he says.

Long-established security company Triton Security is offering businesses on the Estate a chance to combat crime in 2008 using a rapid-response alarm system.

Triton, which is based at Unit 701, already protects the Estate with its team of security staff and vehicles.

Now the company is combining its extensive patrolling presence with an autodialing system which sends an alarm message to a mobile phone of the client’s choice in the event of alarm activation.

“We patrol the Estate from 7pm to 7am Monday to Friday and 24 hours a day weekends and Bank Holidays,” explains Triton Security chief executive, Graham Foxcroft.

“We recommend that clients who install one of our auto diallers at their premises should have the warning message it sends directed to one of our patrol officers on duty on the Estate.

The Archway Newsletter z Spring 2008www.thorparchestate.co.uk

TRITON SECURITY – OFFERING A RAPIDRESPONSE FOR TENANTS

SAFE: Triton Security chief executive, Graham Foxcroft, with one of the company’s rapid response security systems.

“We’d expect our office to be on the scene in five minutes.”

the north” says Julian. “Our specialist knowledge and insistence on high quality enables us to source exclusive, durable designs cost effectively for our retail customers who take direct delivery of the container.

“The main demand today is for good, solid Oak and Ash whereas four years ago it was virtually all for Pine. Before that it was veneers but they have gone out of favour. The next wood to come back into fashion will be walnut and we have a wonderful furniture range in that being launched this summer.”

Julian says: “We’ve always been in the furniture industry and used to sell pictures and mirrors. Then we decided to get out of manufacturing and into importing furniture.

“We started by importing from Lithuania and Poland but then moved into China three years ago and it is going really well.”

Attractively crafted from solid American white oak, American walnut, ash and pine, the company’s Paris and Fusion ranges of wardrobes, chests of drawers, bedside units, display and hi-fi units were designed exclusively by renowned Skipton-based designer, Paul Stott, with a worldwide copyright.

“We buy from four furniture manufacturers in China – one in the south and three in

AMONG new businesses to the Estate is family enterprise, Matthew Kay Furniture Ltd, which moved into Unit 153 in spring 2007.

A specialist furniture importer, Matthew Kay Furniture, one of only a handful of such businesses in the UK, imports its own exclusive ranges of bright, modern furniture, manufactured in China, to independent retailers throughout the UK.

Owned jointly by Julian Hartley and his son Matthew and with Julian’s wife, Kay, as company secretary, the small business, founded in Knaresborough six years ago, now imports hundreds of containers of furniture each year. Amazingly there are only four staff.

The Archway Newsletter z Spring 2008www.thorparchestate.co.uk

FROM CHINA WITH CARE AS FAMILY FURNITURE BUSINESS THRIVES

SPECIAL DELIVERY: (L to R) Kay Hartley, Julian Hartley, Rob Hogger and Matthew Hartley.

“We have a wonderful range in walnut being launched this spring.”

ONE of the Estate’s best-known names is on the move – but regular customers won’t have any trouble tracking down the new Buywell Interiors store – it’s only yards from the old one!

The original company, Buywell Furnishings, has been at Thorp Arch for around 25 years. Earlier this year, the process to downsize the firm began and the new interiors company, specialising in quality fitted kitchens and bedrooms, decided it needed purpose-built premises to showcase its wares.

“The old company was traditionally linked to Thorp Arch Estate and we wanted to keep the association going with the new Buywell Interiors,” says owner and chief designer Simon Procter.

“Any relocation is going to be a big upheaval, even though we are only moving a matter of yards but the Estate has bent over backwards to make things easy for us – they have been very helpful.”

Simon and his wife Michelle, who have a staff of five with two fitting teams, believe it is important for customers to see the kitchens and bedrooms displayed to their best possible advantage – so they decided to quit the old 7,500 sq ft building which also held large stocks of other furniture.

“We are having a complete refurbishment of the new premises on the retail park,” said Simon. “Our customers will be able to see the kitchens and bedrooms in the right setting. We are concentrating on creating high-quality, fully-fitted furniture using the latest computer aided design systems.

“The Estate is ideally placed for our customers, who come from all over Yorkshire and we are looking forward to being here for the next twenty five years.”

The Archway Newsletter z Spring 2008www.thorparchestate.co.uk

BUYWELL LAUNCHES NEW ERA

BUYWELL: Simon and Michelle Procter in their showroom.

“Customers will be able to see kitchens and bathrooms in the right setting.”

huge chimpanzee is balanced on a vast oak sideboard, a highly-realistic ornamental cat sits by the front door and two life-size black-a-moor-statue standard lamps gaze across at a life-size, colour statue of a naked woman with her modesty protected.

“I like life-size pieces” says Jason “Our large oak dining tables can become the centre piece of a room or even a house. “Our items are ones which people treasure and which can be handed down through generations. How much modern furniture can you say that about?”

main outlet at Leeming Bar and the deal to bring Simply Dutch to the Estate was concluded in a matter of days. Described on its website as “the most interesting store in the north” Simply Dutch’s move into the 11,000 sq ft unit in October has created three full-time jobs and the gaining of a whole new customer base. Jason adds: “Spring will show what this business is capable of as the majority of our summer items are large garden pieces, patio sets and so on. We’ve broken out of our comfort zone but I am sure it will be a real success. We’ve recently delivered to France, Malta and Scotland.” Simply Dutch is best known for its huge range of attractive, classic, solid Dutch oak furniture but it is the sheer eclecticism of its vast array of unusual items which provides the store’s Aladdin’s cave appeal a

IT WAS almost as much of a surprise to Simply Dutch managing director, Jason Hadlow that he was opening on the Estate’s Retail Park as it was to his many followers. “I actually came down here to buy a car but ended up opening a shop instead” he says. “As Simply Dutch is the antithesis of the usual high street offer, I wanted to pitch ourselves against established brand names to see if a quirky business could work in a retail park. “After seeing the car I called in at the Retail Park and noticed it was all a bit quirky. I was interested to see how we could compete, noticed that this unit was empty and stopped at the Estate Office to enquire about its availability.” Next day Wharfedale Property Management director, Tim Munns, visited Jason at his

The Archway Newsletter z Spring 2008www.thorparchestate.co.uk

SIMPLY DUTCH BRINGS ‘ALADDIN’S CAVE’ RETAILING TO ESTATE

YOU NAME IT, WE HAVE IT:Jim Hutton of Simply Dutch with one of their unusual lines.

“Spring will show what this business is capable of on the Estate”

wide range of conservatories complete with the extras TWS provides such as under-floor heating, tiling and blinds. The company has also recently achieved the BSI Kitemark, the industry’s ultimate standard for quality window and door installations. “It took eight months of hard work. We have to use kite-marked products, have the correct administration in place and have the best methods of installation to give customers confidence in us” said Tony. “What with that and the work we’ve done just to get opened at the Estate, it’s great to start this spring on a real high”

Carol, “so we’re delighted to say we are now up and running.

Thorp Arch Retail Park was the couple’s ideal choice when TWS decided to expand: “We saw it as a prime location for attracting customers from Wetherby, Harrogate and surrounding areas” said Tony, who has also recently completed the company’s new headquarters at Garforth, which boasts new offices, warehouse and yard facilities, together with a large indoor showroom. Visitors to either site are left in no doubt of the company’s commitment to progress and that TWS is here to stay. The extensive outdoor area at the Estate means that customers will be able to see a

Managing director of conservatory and window specialists TWS, Tony Grindley, has a message for everyone on the Estate: “Yes after eighteen months‚ hard work, we have finally opened for business. It was back in the Summer of 2006 that TWS first acquired the site. Since then, Tony’s team have been hard at work demolishing old buildings, refurbishing others and constructing an enormous outdoor array of thirteen conservatories and a new and extensive window display. “People on the Estate must have been wondering when all the building was going to end and we were actually going to open” said Tony, who runs TWS with his wife

The Archway Newsletter z Spring 2008www.thorparchestate.co.uk

TWS OPENS AFTER 18 MONTHS’ PREPARATIONS

OPEN FOR BUSINESS: Tony Lea of conservatory and window specialists TWS

AV Matrix has provided the production for some of Britain’s top acts – including Peter Kay, Corinne Bailey Rae, Bobby Davro, Jimmy Carr, Rory Bremnar, Billy Ocean, The Hear and Now Tour 07 – as well as creating an atmosphere suitable for royalty and politicians at conferences.

Some of AV Matrix’s successful work can be seen on its website www.av-matrix.com but the event that was the “highlight” of the last 12 months for Mark was an 18th birthday party thrown for a cherished daughter at Castle Howard near York, the setting for the famous TV dramatisation of Brideshead Revisited.

“The family wanted to go all out for a fantastic effect,” said Mark. “We lit the interior of a large marquee but the real challenge was the lighting of the gardens and the stately home itself. It took 300 man hours to put everything together and take down afterwards and we used 11 tons of equipment. Everyone said it was fantastic.”

and the unit is in excellent condition.”

It’s been a very busy 12 months for Mark and AV Matrix. Charity events for Barnardos, The Eve Appeal, Tickled Pink and Yorkshire Air Ambulance have taken him, his three permanent staff and 20 freelance riggers and designers, all over Britain. AV Matrix has helped its clients raise around £1.5 million in 2007.

The firm provided the sound, lighting and video for numerous award shows including the National Bar and Restaurant Awards at the Royal Lancaster Hotel in central London and counts Asda, HBOS and Direct Line amongst its satisfied customers.

It’s the variety that keeps Mark, as the company’s creative director, on top of developments in his industry: “We find we are renewing and updating our equipment every year or so,” he says. “It’s a very competitive field and you have to be aware of new kit coming onto the market.”

Audio visual specialists AV Matrix have seen the business grow eight-fold during the past four years – so it’s small wonder the company is already planning to expand within months of arriving at the Estate.

“We’ve just moved into a refurbished 2,200 sq ft unit and kitted it out with new shelving but it won’t be long before we’ll need extra space,” says managing director Mark Parker, whose company provides lighting and sound for live and corporate events, conferences, night clubs and fashion shows as well as private parties.

Mark started AV Matrix in 2003 and kept his equipment in a lock-up unit on a farm near Harrogate. This had grown to four lock-ups before he took the plunge and made the move to the Estate.

“They made it very easy for us to move,” he says “There wasn’t too much bureaucracy or paperwork, we just went ahead and did it. It is refurbished and it had been very well done

The Archway Newsletter z Spring 2008www.thorparchestate.co.uk

PLENTY OF 2007 “HIGHLIGHTS” FOR AUDIO VISUAL COMPANY AV MATRIX

SOUND AND VISION: Mark Parker of AV Matrix

Other items include a range of men and women’s fashion clothing which Brooks Factory Outlet stocks on behalf of the brands which include Roman Originals, Klass, CMD, Wolsley, Cohesion,

“These are a major attraction” adds Steve. “We operate in partnership with the brands and sell at a significant concession. If we did not stock these brands, shoppers would have to go to Leeds or York where there are issues such as paying to park and a more hectic shopping environment which is one reason why they are successful for us.”

Acting regional manager, Barbara Bland, who also looks after sister outlets in Stanbury, near Howarth, Darley Mill, near Harrogate and Elland, says: “While shopping on the web is having a small impact for some items, nothing will replace the actual experience of going out and choosing goods.

“Shopping is among Britain’s best loved pastimes. People enjoy the social aspect as well as actually buying. The Estate has proved an excellent location for us over the years. As we offer such a wide range and genuine value for money we are confident that there will always be a demand for what we sell.”

Brooks Factory Outlet says it has great loyalty among its customers, many of who have shopped there for years. The outlet, which is known for its friendly service, also has a long-established staff of 13 who cover seven days a week opening times.

The mainstay of the outlet is a popular range of household textiles including duvets, pillow cases, sheets, bedspreads, napkins, table cloths and bedspreads sourced from throughout the UK and as far away as the Far East.

A WIDE range of household textiles, furniture and clothing has established a format for success at one of the Retail Park’s longest-standing tenants, Brooks Factory Outlet.

Everything from oven gloves, dusters and dishcloths to glassware, furniture and fashion clothing is available in the spacious 9,600 sq ft unit which has been a centerpiece of the Estate’s Retail Park for almost 20 years.

A fine balance of quality and value for money has enabled the outlet which has plentiful car parking to remain among the most popular outlets for shoppers visiting the Estate and businesses already based there.

General manager, Steven Heslop, who has been working there for seven years, says: “Our success is due to the fact that we appeal to the cost-conscious shopper. We are a mini-department store. Our range covers hundreds of different items, all offering tremendous value for money, and shoppers are attracted because they do not know what they are going to find.

“The typical profile of our customers is 30 plus with some visiting two or three times a week and a larger proportion of over 50s when it is quieter during mid week. Quite a lot of people on the Estate come and shop in their lunch hour and we attract more than 60,000 customers a year.”

The Archway Newsletter z Spring 2008www.thorparchestate.co.uk

BROOKS – A FORMAT FOR SERVICE AND SUCCESS

TOP TEAM: Brooks Factory outlet staff show some of their product range.

TOP MAN: General manager, Steven Heslop on the shop floor

If so, please email your initial inter-est and an outline of your story idea to mike@mikeclarkemedia.co.uk with ARCHWAY in the subject line and we will respond in due course.

Would you like to contribute the next View From The Estate article for Arch-way?

Archway - Future Editions

Do you have a story about your business which you would like to see published in the next edition of Archway or used as part of a regional media campaign to promote Thorp Arch Estate?

acquisition and also has a business in Lancashire.

Ansa Utilities, which also has bases in Derby, Wellington, Warrington and Woking, uses its unit on the Estate to service claims from the Midlands up to Berwick.

Previously known as Environmental Solutions Ltd, Ansa Utilities has traditionally concentrated on domestic drainage clearance and repair work but is steadily moving into providing the same service for commercial clients

The business was initially based in 3,000 sq ft Unit 186 but relocated to newly-refurbished, Unit 740, during summer 2007.

Ansa Utilities (www.ansaltd.com) has 11 office staff based on the Estate as well as eight, two-strong operational teams and two yard staff.

Office manager Rob Slade, says: “The new unit is perfect for us to provide our service to clients and a high-quality working environment for our staff.

“The refurbishment takes account of our needs with separate entrances to the clean office and a separate section for the operational teams so they do not have to take their dirty clothes off if they are coming inside.

“As these teams are constantly on the road, the Estate’s proximity to the motorway network is also essential and a key reason for us being based here.”

Ansa Ultilities is also launching a direct-to-customer service, solving drainage problems for businesses throughout the UK and part of this is likely to involve teams on the Estate in 2008.

Ansa Group, national account manager, Jon Haddon, adds: “Insurers and other commercial bodies need proven specialists for drainage problems .We have preferred supplier status with our clients and work with them to find innovative solutions.

“The new unit perfectly suits our status as market leaders and our business plans for the future and we are very pleased to be here.”

management service to Britain’s leading insurers including Zurich, Norwich Union, Royal Bank of Scotland and Legal and General.

The company, based on the Estate for more than five years, is owned by AIM-listed support services business, Mavinwood, London, which is growing through

CLAIMS management specialists Ansa Utilities will never be a drain on your resources – they are far more likely to solve your drainage difficulties.

Drainage clearance and repair specialists, Ansa Utilities, part of the nationwide Ansa Group Ltd, provide a total drainage claims

The Archway Newsletter z Spring 2008www.thorparchestate.co.uk

ESTATE BUSINESS HAS ANSA TO UK’S DRAINAGE PROBLEMS

IN THE PIPELINE: (L to R) Scott Bennett, Rob Slade and Matthew Hartley of Matthew Kay Furniture.

Small businesses need to think carefully about what they want from their system immediately and how they want it to grow with their enterprise so projected expansions can be planned from the outset.

• Are you likely to be recruiting?• Are you likely to be extending your premises?• Are you likely to be launching new divisions or services?

When these, and other, issues have been considered, businesses should choose a supplier with a wide breadth of knowledge and products to provide flexibility and who is aware of emerging telecoms technologies. This can ensure that the selected system meets their current needs and is also `future proofed.’

Planning carefully from the outset can save a great deal of wasted time and money later and ensure your telecoms system helps you to win business rather than losing it.

Small businesses face a challenge in selecting the right telecommunications system because they are usually trying to grow in tough, competitive markets and, with all the red-tape in modern business life, often have limited time to plan.

They also want to have the best possible technology cost-effectively so it can support their growth.

Good telecoms can do this but investing in the wrong system can be an expensive, inconvenient and time-consuming error so it is essential to choose a supplier who will get to know your business aspirations and help you to plan your telecoms development accordingly.

As in many areas of life, planning for the short term can create real problems in telecommunications.

IN today’s hectic business environment, quality telecommunications are essential to any growing business.

Even so, the technological age is such that we all take these communications for granted - until the phones go dead, the web connection goes down and emails cannot be sent or received.

When this happens, staff, clients and suppliers are left waiting for the all-clear, costing money in lost production and sales, while there is a risk that orders will go elsewhere!

Such scenarios are a reminder that in theage of fast-changing global communications, choosing a new telephone system is one of the most crucial investments an organisation can make.

The Archway Newsletter z Spring 2008www.thorparchestate.co.uk

DON’T LET POOR TELECOMS HARM YOUR BUSINESS

HOTLINE: Ian Wilson: “Quality telecommunications are essential in any growing business.”

by Ian Wilson managing director of DataComms Plus Ltd

“A new telephone system is one of the mostcrucial investments an organisation can make”

and we have invested £60,000 in fittings and fixtures. We have also started a working relationship with Estate business, Yorkshire Water utility contractor, Laing O’Rourke.

The Estate gives us fast access to the motorway network. We are picking up a great deal of new business and are recruiting staff including hire controllers, delivery drivers and workshop technicians.

While we are relative newcomers, we are glad to be part of a vibrant business community where a lot of care and thought is put into improvements and investments.

We hope to be here for years to come – Thorp Arch Estate meets all our business needs.

and jointing. We also have a depot in Bristol and are market leaders in our sector. When we launched in Yorkshire there was only three of us and we have managed to build the business up to a wide range of sophisticated equipment, 15 staff, eight delivery vehicles and a significant turnover

When we came to the Estate, we were based in Unit 659 which was 4,500 sq ft and moved to this modern, refurbished, Unit 199, which is 12,000 sq ft, in August 2007 because our growth required the additional storage, service and maintenance space and we needed a more modern image to fit in with the blue-chip businesses we work for.

The Estate refurbished the smart property

WE ARE always reminded that we chose the right location for our business when colleagues visit from our head office in St Albans.

Their premises are on a crowded industrial estate and they always comment on the wide open spaces at the Thorp Arch Estate and how well kept it is.

Plant and Site Services Ltd, founded in 1991, opened its northern depot on the Estate in 2002 because of its central location for our area which covers from the Midlands northwards.

We hire out a wide range of specialist plant, including welding, butt fusion machines, winches, pipe-trailers, electro-fusion control boxes and breathing apparatus to utility companies and their contractors for use in pipe installations

Thorp Arch Estate is part of the investment portfolio of Rockspring Hanover Property Unit Trust which is committed to a programme of improvements to provide more commercial accommodation to meet the needs of businesses and promote Commerce in the Countryside.

international markets and employing a total of more than 2,500 people.

The 120,000 sq ft Thorp Arch Retail Park was one of the first out-of-town shopping centres in the North when it opened in 1959 and is complemented by a variety of leisure facilities.

Thorp Arch Estate, Wetherby, is a thriving business community in an attractive parkland setting close to the A1 motorway.

The estate is home to a diverse range of more than 150 businesses, from small businesses to large Plcs, operating in local, national and

Wharfedale Property Management Limited, managing agents for the Thorp Arch Estate, can be contacted atThe Estate Office, Thorp Arch Estate, Wetherby, West Yorkshire LS23 7BJ y Telephone 01937 845919

www.thorparchestate.co.ukThis newsletter was packed by Paperworks preparing disabled people for work. www.paperworks.org.uk

VIEW FROM THE ESTATEBy Steve Holliday, general manager, Plant and Site Services Ltd