Date post: | 15-Aug-2015 |
Category: |
Marketing |
Upload: | sameer-mathur |
View: | 84 times |
Download: | 1 times |
service problems are caused by the customer
Resulting in employee stress and dissatisfaction
33%Resulting in employee stress and dissatisfaction
Process PeopleSimplify and redesign
Motivate, train and enhance their role clarity
Servicescape Technology
Encourage customer citizenship
Adopt apt technology to aid the stakeholders
Employer
Employee
Ill-treated employees
Lack of recognition
No job satisfaction
Good training program
Recognition
Job satisfaction
Employee
Customer
Pamper them & maintain good relation
Realize their needs
Deliver quality service
No customer loyalty
Bad for business