What Are We Actually Doing This Week?

Redesign the Hawaiian experience

for residents.

To intellectually identify with or vicariously experience of the feelings, thoughts, or attitudes of another

empathize: what?

1. immerse

2. observe

3. engage

empathize: how?

immerse

observe

engage

empathize: how?

immerse yourself in the situations and experiences your

user has

School examples: carrying water like Cambodians, sleeping outside like the

homeless, ….

immerse

observe

engage

empathize: how?

15

observe what your user is doing,how s/he is doing it,

and what prompted the behavior

immerse

observe

engage

empathize: how?

what is this person (or persons) doing?Notice what is happening both with the person and the context he/she is functioning within.

how are they doing it? pretend you are describing the picture to someone not looking at it.

why are they doing it this way? take a guess. start to form a story. then ask.

what :: how :: why

demo

1. seek stories

2. talk about feelings

3. ask “why”

empathize: how?

1. seek stories

2. talk about feelings

3. ask “why”

4. capture your findings

empathize: how?