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What Brazil can teach the world in Terms of Innovation, Passion and Engagement

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Presented at Fusion Conference, promoted by International Council of Shopping Centers in Chicago (3/3/2010)
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What Brazil Can Teach the World in Terms of Innovation, Passion and Engagement
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Page 1: What Brazil can teach the world in Terms of Innovation, Passion and Engagement

What Brazil Can Teach the World in Terms of

Innovation, Passion !and Engagement!

Page 2: What Brazil can teach the world in Terms of Innovation, Passion and Engagement

What comes to your mind when you

think about Brazil?

Page 3: What Brazil can teach the world in Terms of Innovation, Passion and Engagement

Pedro, a marketing

genius

Page 4: What Brazil can teach the world in Terms of Innovation, Passion and Engagement

At Turtle Beach, in Buzios,

Rio de Janeiro, baked corn cost

R$ 1,50 on a kiosk. Pedro charged R$ 2,00. And

offered dental floss for free!

Page 5: What Brazil can teach the world in Terms of Innovation, Passion and Engagement

Brazil has a history of economic boom and

bust. Our development had been hampered by high inflation and

foreign debt, until economic reforms in the 1990’s. That was

the start of estability of the economy.

Page 6: What Brazil can teach the world in Terms of Innovation, Passion and Engagement

Where are we now?

Retail Sales grew 5,9% in 2009

Unemployment in December was 6,8%

Average workers wage raised 2,2% in 2009

Page 7: What Brazil can teach the world in Terms of Innovation, Passion and Engagement

Brazilian Population: 192 million

Shopping Malls: 397

Page 8: What Brazil can teach the world in Terms of Innovation, Passion and Engagement

Major Markets  Consump0on  # Shopping Centers 

Sao Paulo  8,52%  50 

Rio de Janeiro  5,31%  29 

Belo Horizonte  1,97%  17 

Brasilia  1,87%  12 

Salvador  1,65%  10 

CuriAba  1,52%  13 

Fortaleza  1,29%  8 

Porto Alegre  1,25%  15 

Recife  0,95%  5 

Goiania  0,91%  8 

Page 9: What Brazil can teach the world in Terms of Innovation, Passion and Engagement

SOCIAL STRATIFICATION 

UPSCALE  MIDDLE CLASS  POOR 

Page 10: What Brazil can teach the world in Terms of Innovation, Passion and Engagement

79% of customers at Brazilian malls belong to levels A and B

Source: Abrasce

Page 11: What Brazil can teach the world in Terms of Innovation, Passion and Engagement
Page 12: What Brazil can teach the world in Terms of Innovation, Passion and Engagement

MAIS SHOPPING LARGO 13 / SP 

Page 13: What Brazil can teach the world in Terms of Innovation, Passion and Engagement

Passion can be an opportunity for

brand positioning.

Page 14: What Brazil can teach the world in Terms of Innovation, Passion and Engagement

The same can happen with compassion

Page 15: What Brazil can teach the world in Terms of Innovation, Passion and Engagement
Page 16: What Brazil can teach the world in Terms of Innovation, Passion and Engagement

Engagement actions intended to

educate and motivate retailer’s

employees

Page 17: What Brazil can teach the world in Terms of Innovation, Passion and Engagement
Page 18: What Brazil can teach the world in Terms of Innovation, Passion and Engagement
Page 19: What Brazil can teach the world in Terms of Innovation, Passion and Engagement
Page 20: What Brazil can teach the world in Terms of Innovation, Passion and Engagement

And to engage customers

Page 21: What Brazil can teach the world in Terms of Innovation, Passion and Engagement

Customers at MorumbiShopping earned a pair of exclusive designed sandals as a gift

when purchased R$ 200.

Page 22: What Brazil can teach the world in Terms of Innovation, Passion and Engagement

And then... Let’s talk?


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