What Happens When You’re Real: Authentic Communication
and Trust
All About Authenticity | Wolkoff, LLC
All About Authenticity | Wolkoff, LLC
Meeting Mindset
1. Show up
2. Clear Your Mind
3. Be Present
All About Authenticity | Wolkoff, LLC
All About Authenticity | Wolkoff, LLC
All About Authenticity | Wolkoff, LLC
Your World
All About Authenticity | Wolkoff, LLC
Your To-Do List
Your World
All About Authenticity | Wolkoff, LLC
Your World
All About Authenticity | Wolkoff, LLC
Your World
http://classifieds.usatoday.com/blog/business/8-must-project-management-skills-business-leaders/
All About Authenticity | Wolkoff, LLC
All About Authenticity | Wolkoff, LLC
Talking TeamsEngagementWhat is the Value of Authenticity?Who Wants a New C.O.A.T.? A Model for Authenticity in TeamsMan, I Love Meetings!And Finally… What About Authenticity?
Let’s Get Real
All About Authenticity | Wolkoff, LLC
Teams
All About Authenticity | Wolkoff, LLC
Are you currently on a team?
Are you leading a team?
How many teams are you on?
All About Authenticity | Wolkoff, LLC
What is a team?
All About Authenticity | Wolkoff, LLC
What is a team?
A team is a group of people performing work toward a
common goal.
All About Authenticity | Wolkoff, LLC
What keeps teams from working well together?
personalities biases
perceptions assumptions
emotions feelings
sensitivities
All About Authenticity | Wolkoff, LLC
State Farm commercial - Two Conversations
All About Authenticity | Wolkoff, LLC
Why do we work in teams?
diversity of expertise strengths
talents experience motivations
synergy
What we need is…
All About Authenticity | Wolkoff, LLC
Communication &
Trust
What we need is…
…which means…
All About Authenticity | Wolkoff, LLC
Communication & Trust
Engagement
All About Authenticity | Wolkoff, LLC
people work in teams in more
than 60% of companies
What the Numbers Tell Us About Engagement
All About Authenticity | Wolkoff, LLC
only 60% are not engaged
What the Numbers Tell Us About Engagement
All About Authenticity | Wolkoff, LLC
Survey
Says…
https://www.scoro.com/blog/teamwork-infographic/
63 not engaged at all
24 actively disengaged
13 highly engaged
For every 100 employees
Are We Engaged?
All About Authenticity | Wolkoff, LLC
TEAMS
https://www.dalecarnegie.com/employee-engagement/how-to-engage-employees-by-fostering-positive-emotions-infographic/
Positive Engagement
All About Authenticity | Wolkoff, LLC
TEAMS
https://www.dalecarnegie.com/employee-engagement/how-to-engage-employees-by-fostering-positive-emotions-infographic/
Positive EngagementWhen are you most likely to be enthusiastic, inspired, empowered, or confident?
When you bring your whole self to the work you do. When you and others are authentic.
All About Authenticity | Wolkoff, LLC
What does authenticity mean?
All About Authenticity | Wolkoff, LLC
Commercial - Candor - “I’ve had a really wonderful time tonight”
All About Authenticity | Wolkoff, LLC
Why is authenticity valuable to
You? Your Organization?
All About Authenticity | Wolkoff, LLC
SELF
OTHERS
Why is authenticity valuable to
You?
How comfortable are you with yourself to allow others to be themselves?
How comfortable are you with yourself to be yourself?
All About Authenticity | Wolkoff, LLC
Why is authenticity valuable to
You? Your Organization?
All About Authenticity | Wolkoff, LLC
Why is authenticity valuable to
Your Organization?
ROI
LOYALTY & RETENTION
CULTURE
ENGAGEMENT
All About Authenticity | Wolkoff, LLC
Why authenticity is valuable
COMMUNICATION & TRUST
How do you bring value back to your projects?
All About Authenticity | Wolkoff, LLC
How would it feel to be your authentic self every day?
All About Authenticity | Wolkoff, LLC
What if authenticity changed how you and your teams communicate?
All About Authenticity | Wolkoff, LLC
What if authenticity changed how you and your teams communicate?
Think about it…
All About Authenticity | Wolkoff, LLC
What if authenticity changed how you and your teams communicate?
Think about it…
What if…
All About Authenticity | Wolkoff, LLC
How?
C OA T
What if…
was like trying on a new…
?
thinking about authenticity…
All About Authenticity | Wolkoff, LLC
What Does Authenticity in Teams Look Like?
COAT
ConnectOutcomeAttitudeTrust
All About Authenticity | Wolkoff, LLC
Why connect?
We’re all human.
Science says so!
Desire to be with others and belong.
All About Authenticity | Wolkoff, LLC
“…we are wired such that our well-being depends on our connections with others.”
Matthew Lieberman, UCLA Dept. of Psychology, Psychiatry & Biobehavioral Sciences
Gareth Cook, October 22, 2013, https://www.scientificamerican.com/article/why-we-are-wired-to-connect/
Why connect?
“Lieberman’s case is that our need to connect is as fundamental as our need for food and water.”
All About Authenticity | Wolkoff, LLC
Get into teams of three or four
60 seconds
Write down as many things as you can that you have in common with each other that begin with each of the first letters in the alphabet
How to make authentic connections
All About Authenticity | Wolkoff, LLC
Connections are about building bonds with each other.
The strength of those bonds depends on you.
Connections = Bonds
How to make authentic connections
All About Authenticity | Wolkoff, LLC
How do we build bonds and connections?
How to make authentic connections
All About Authenticity | Wolkoff, LLC
Bud Light commercial - “Dilly, Dilly”
All About Authenticity | Wolkoff, LLC
Connection is about
belonging.
“Dilly, dilly”
How to make authentic connections
All About Authenticity | Wolkoff, LLC
Connection is about belonging.
Remember engagement?
How to make authentic connections
All About Authenticity | Wolkoff, LLC
“best friend”
Connection is about belonging.
How to make authentic connections
All About Authenticity | Wolkoff, LLC
No judgement Dependability Support
Connection is about belonging.
How to make authentic connections
All About Authenticity | Wolkoff, LLC
Honesty
Empathy
Humor
Generosity
Trust
Encouragement
“Telepathy”
“Value above all others”
Compassion
Sharing
Confidant
Listener
Validation
Acceptance
Respect
Laughter
What do you look for in your best friend?
How to make authentic connections
All About Authenticity | Wolkoff, LLC
What if these traits showed up on your teams?
Honesty
Empathy
Humor
Generosity
Trust
Encouragement
“Telepathy”
“Value above all others”
Compassion
Sharing
Confidant
Listener
Validation
Acceptance
Respect
Laughter
How to make authentic connections
All About Authenticity | Wolkoff, LLC
What is the purpose of…
…your team
How to be authentic about your outcomes
Purpose statement: Our team exists to ______.
Its purpose will be accomplished when we achieve _______.
All About Authenticity | Wolkoff, LLC
Have you ever been on a team when direction and purpose were unclear?
What behaviors occur when you’re not headed in the same direction?
How to be authentic about your outcomes
All About Authenticity | Wolkoff, LLC
Focus on where you are headed…
…not where you’ve been.
How to be authentic about your outcomes
All About Authenticity | Wolkoff, LLC
How am I showing up?
How to be authentic about your attitude
Safe environments and spaces
All About Authenticity | Wolkoff, LLC
“It’s not you, it’s me.”
“It’s not me, it’s you.”
“What if it’s both of us?”
How to be authentic about your attitude
All About Authenticity | Wolkoff, LLCBetari Box courtesy of https://de-escalate.com/
How to be authentic about your attitude
All About Authenticity | Wolkoff, LLC
“Small things — if not corrected — become big things, always.”
How to be authentic about your attitude
All About Authenticity | Wolkoff, LLC
What About Trust?
All About Authenticity | Wolkoff, LLChttp://www.coso.biz/5-behaviors-of-a-cohesive-team/
Patrick Lencioni, The Five Behaviors of a Cohesive Team
It’s just the foundation of
what’s essential for
a team!
What About Trust?
All About Authenticity | Wolkoff, LLC
What About Trust?
http://www.xplaner.com/johariwindow/
All About Authenticity | Wolkoff, LLC
What About Trust?
Cut down on noise
Focus on what matters
Safe space to co-create
Why trust? Why authenticity?
All About Authenticity | Wolkoff, LLC
Volunteer, please?
You will be successful.
Roger promises not to embarrass you.
What About Trust?
All About Authenticity | Wolkoff, LLC
All About Authenticity | Wolkoff, LLC
In other words, when you show up as yourself, you give others permission to show up as themselves.
When you show up authentic, you create the space for others to do the same.
What About Trust?
All About Authenticity | Wolkoff, LLC
“Trust is established when you act in the best interest of others.”
Stephen M.R. Covey, author of The Speed of Trust, from the forward to “The Go-Giver”
What About Trust?
All About Authenticity | Wolkoff, LLC
What if authenticity revolutionized your meetings?
All About Authenticity | Wolkoff, LLC
Fed Ex commercial - “Passive Aggressive environment”
All About Authenticity | Wolkoff, LLC
How does C.O.A.T. work in meetings?
COAT
“No screen” rule once you enter meeting space.
Restate team purpose/goals. State purpose of the meeting.
“Attitude check” One word to describe your current attitude about the meeting.
Meeting rules - meeting after the meeting, gossip and rumors
All About Authenticity | Wolkoff, LLC
I DARE YOU
I DOUBLE DOG DARE YOU
All About Authenticity | Wolkoff, LLC
Robert Conrad commercial - “I Dare You”
All About Authenticity | Wolkoff, LLC
All About Authenticity | Wolkoff, LLC
“No Screen” Commitment
1. Screens and sounds off BEFORE you enter the meeting space.
2. No screens or sounds during meetings.
3. No screens until you leave the meeting space.
All About Authenticity | Wolkoff, LLC
What is the purpose of…
…your meeting
In emails: The purpose of this meeting is to ______.
update each other on tasks brainstorm or generate ideas solve the problem of ______…
All About Authenticity | Wolkoff, LLC
“Attitude check”
One word to describe your current attitude about the meeting.
All About Authenticity | Wolkoff, LLC
Erodes trust What can’t be said in the meeting?
Others not in the know and not on the same page
Am I sharing something others should know?
Would I want to know about this if it were me?
Meeting After the Meeting
All About Authenticity | Wolkoff, LLC
Gossip and Rumors
“Great minds discuss ideas, average ones discuss events, and small minds discuss people.”
– Eleanor Roosevelt
All About Authenticity | Wolkoff, LLC
Erodes Trust
Don’t do it
Don’t condone it
Address it — is there a root cause?
Gossip and Rumors
All About Authenticity | Wolkoff, LLC
What incredible outcomes could your team achieve with more
authenticity?
All About Authenticity | Wolkoff, LLC
Can you and your team afford NOT to be authentic?
All About Authenticity | Wolkoff, LLC
All About Authenticity | Wolkoff, LLC
Recap!
We Talked TeamsWe Explored EngagementWe went in-depth on Authenticity
Applied C.O.A.T. to Meetings
All About Authenticity | Wolkoff, LLC
What incredible outcomes will your team achieve with more authenticity?
Can you and your team afford NOT to
be authentic?
All About Authenticity | Wolkoff, LLC
All About Authenticity | Wolkoff, LLC
Roger Wolkoff All About Authenticity
608.279.5160 [email protected]