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What is Dynamics

365?How Microsoft is using Azure and Office

365 to modernize their business applications?

Nicolas GeorgeaultEmergent technologies Officer

ngeorgeault@club-sharepoint.fr@ngeorgeault

86% Of CEOs see digital as their # 1 priority

The CEOs are convinced that of all the current global trends, It is the technology that will have the most impact and transform their business.

Technological advancesDemographic Changes

Global change in economic powerRare resources & climate change

Urbanization

How is your business impacted by the digital revolution?When is it your business model?

Digitale transformation Result

Engage your customers

Make your employees more Agile

Optimize your operations

Transform your

products

Digitale tranformation

Create an intelligent cloud computing

platform

Customize your environment

Reinvent Productivity and Business Processes

Differentiation · Agility · Cost

TRANSFORMATION OF

BUSINESS PROCESSES

Azure and Office 365 as support for application modernization

• Simplify management and operations• Continue to take advantage of previous development investments• Reassure users with identical versions

• Unify authentication• Provide an "abstraction layer" of the service• Consuming Services Available in Office 365• Homogenize the Experiences

• Transforming the backend without worrying users• Innovate on the management and structure of data in a

transparent way• Edit in depth and take advantage of the BigData

• Benefit from the contribution of Azure services• Enrich the product with intelligence functionalities• Connect systems altogether• Identify correlations in uses and processes

Publish applications “as is” in the cloud

Make client applications

more reliable

Transform the backend

Extend cross- functionalities

Modernization in 4 acts

What is Dynamics 365?

CRM ERP

A new era of intelligent business applications

CRM ERPMicrosoftDynamics 365

A new era of intelligent business applications

Microsoft Dynamics 365

Applications intelligentes : Office 365, Power BI, la suite Cortana Intelligence et Azure loTVENTES OPÉRATIONS FINANCE

SMARKETING SERVICE CLIENTSERVICE SUR

SITEAUTOMATISTION DE PROJET DE SERVICE

An intelligente platform

ACTIONINTELLIGENCE

Office 365

Dynamics 365 LinkedI

n

Etc..Météo

loTAnalyseweb

Médias sociaux

CRM + ERP

Microsoft Dynamics 365Before Now

Dynamics CRM• Sales, Service, Marketing• Field Service• Project Service Automation• Social Engagement

Dynamics AX

‘Project Madeira’

Dynamics 365 for Sales Dynamics 365 for Customer ServiceDynamics 365 for Marketing Dynamics 365 for Field ServiceDynamics 365 for Project Service Automation

Dynamics 365 for Operations (Enterprise Edition)

Dynamics GPDynamics NAVDynamics SL

Dynamics GPDynamics NAVDynamics SL

Dynamics 365 for Financials (Business Edition)

• Portals• Gamification• Voice of the

Customer• Unified Service Desk

MicrosoftDynamics 365

Sales

CustomerService

Field Service

Project ServiceAutomation

Operations

Finance

Marketing

SalesSales

Features

Opportunity Management

Social Selling

Office 365 Productivity

Mobility

Account Management

Activity Management

Intelligence

Scenarios

B2B or B2C pipeline management

Stakeholder Management

Membership Management

Wealth Management

Donations and Fundraising

Grants Management

Loyalty Management

Sales examples

MarketingMarketing

* Empired support Marketo and ClickDimensions as strategic marketing platform providers partners. There are other Marketing platforms that integrate with Dynamics 365 additionally.

Features

Lead Management

Campaign Planning

Marketing Lists

Social Engagement

Intelligence

Enterprise Marketing*

Business Marketing*

Scenarios

Nurture marketing

Contextual personalisation

Omni-channel marketing

Progressive profiling

Event management

Web analytics

Marketing examples

Field ServiceField

Service

Features

Scheduling & Dispatch

Asset and Warranty Management

Service Agreements

Inventory Management

Resource Management

Customer billing

Dedicated Mobile App

Scenarios

Connected Field Service (IoT)

Traditional asset break/fix

Healthcare client management

Financial services on-the-road

Home services (car service, home maintenance)

Facilities booking

Field Service examples

Project Service Automation Project Service Automation

Features

Scheduling

Resource Management

Time & Expenses

Project Planning

Team Collaboration

Customer Billing

Intelligence

Scenarios

Business / Professional Services

Construction

Engineering

Legal

Accounting

IT

Project Service

Customer Service Customer Service

Features

Case Management

Self Service Portal

Agent Enablement (Unified Service Desk)

Integrated Social Engagement

Knowledge Base Management

Omni-Channel Communication

Intelligence

Scenarios

Employee Self Service (HR / Help Desk)

Customer / Partner Self Service

Complaints and Issues Management

Call Centre

Public sector citizen services

Claims management

Client care

OperationsOperations

Features

Retail Budget Control

Procurement & Sourcing Warehouse Management

Supply Chain Management Transportation Management

Project Accounting Inventory Management

Human Capital Management Order fulfillment

Manufacturing Mobility

Financial Management (AR/AP/GL) Analytics and Reporting

Operations

Finance (‘Project Madeira’)Finance

Features

Supplier / Vendor Management Sales Invoicing

General Ledger Product Management

Accounts Payable Mobility

Accounts Receivable Analytics and Reporting

Empired Ltd.

Financials example

Purpose-built end-to-end business processEmpower people to delight customers through an end-to-end view PROCESSProspect Cash

Lead Opportunity Quote Sales Order Fulfillment Invoice

PERSONAS

Customer lifetime value

ACCOUNT MANAGER

Pricing, discounts, taxation

SALESMANAGER

Product availability

PRODUCTION PLANNER

Order information, resource reservations

CREDIT AND COLLECTION MANAGER

Payment history

SALESREPRESENTATIVE

CustomerService

Problems, Issues, Requests

CUSTOMER SERVICE

Unified UI

Embedded Power BI

Mobility

Outlook Integration

How are my people supported in their decision making?

Data

Interactive dashboardsWhy did it happen?

PredictionsWhat will happen?

RecommendationsWhat should I do?

Decision automation

Decision support

VALUE

Static reportsWhat happened?

Manual process

Journey from data to action… Dynamics 365 — Intelligence built-in

Dashboards and reports

Power BI

Forecasting

Artificial Intelligence

Relationship Insight

Dynamics 365 intelligenceIntelligence built-in today

Sales Relationship Insights Cross-sell / Up-sell Product Recommendations

Customer Service Knowledge Base Insights Previous Case

recommendations Customer Insights

Marketing Lead Scoring Intent Analysis Sentiment Analysis

Field Service Preemptive Service Resource Optimisation

Project Service Automation Resource Optimisation

Operations Demand Forecasting Cash Flow Forecast Predictive Sales and Inventory Forecast

How do I adapt and extend the standard business processes provided by the services?

Business Processes

DYNAMICS 365 BUSINESS APPS

Sales

Customer Service

Marketing

Field Service

Project Service Automation

Operations

Data Data

Business Processes Business Processes

Adaptability of business processes

Other datasources

Microsoft AppSource

3rd PARTY APPS PURPOSE BUILT APPS FOR MY TEAM

Custom Apps by PowerApps

Common Data Service

Compose Workflow by Microsoft Flow

Business Processes

OFFICE 365,

APPS & DASHBOARDS

PRODUCTIVITY

AppSource

Microsoft AppSource

Simplifies the discovery,

trial, and acquisition of

line-of-business apps

An ecosystem to help business users get started using apps

faster

An ecosystem to help business users get started using apps

faster

One destination for business users to discover, trial, and acquire line-of-business SaaS apps

PowerApps

ExtensibilityDynamics 365 PowerApps/ Microsoft

Flow

Build custom business logic

Build integrations & workflows

Configure Business Processes

Build custom LOB apps &

automation

Power User / IT Pro

Systems Integrator

/ Developer

new

Extensibility

CONNECTOR

CONNECTORS

GATEWAYS

PowerApps

MSFT Flow

Cloud services

On-premise

data

Dynamics 365CUSTOM

3rd partyapps

Common Data Service

Office 365

Common Data Model - CDM

The Common Data Model - backbone for all your business data

Cloud services

IntelligenceOperational data storeTransaction Processing Store

Common Data Modeland custom entities

Real time sync Data

API

Pro development tools

PowerAppsPower BI Microsoft Flow

Security Model

Public Roadmap

Roadmap produits Microsoft Dynamics

https://www.microsoft.com/en-ca/dynamics365

Your questions?

• Dive into the Microsoft Common Data Model – Ignite 2016• https://channel9.msdn.com/events/Ignite/2016/BRK3315

• PowerApps and the Common Data Service – Azure Friday• https://channel9.msdn.com/Shows/Azure-Friday/PowerApps-and-the-Comm

on-Data-Service

• Dynamics 365 public roadmap• https://roadmap.dynamics.com/

References