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What is Enterprise 2.0? - from WTF to FTW
Enterprise social software, permission marketing, and the future
David Terrar – D²C and WordFrame
Agenda • Shift Happens! • The new landscape• What is Enterprise 2.0?• Enterprise 2.0 Case Studies
– ICAEW– SocialMediaToday– Wachovia– Lockheed Martin– SAP Developer Network– Other examples
• Discussion• References
In the next 8 seconds….
Shift Happens!
• 34 babies will be born
• 5 in India
• 4 in China
• 1 in US
• not even 1 here in the UK
Shift Happens!
Shift Happens!
• College graduates in 2006 - 3.1m in India, 3.3m in China, 1.3m in US, less here
• Which country is richest, largest military, centre of world business, strongest education system, best standard of living
• http://thefischbowl.blogspot.com/2007/06/did-you-know-20.html
survey was conducted on 17,000 internet users in 29 countries and was completed in March 2008
USA – 100m, China – 61m, UK – 17.8m, France – 12.8mTotal – 475m
What is Social Media?
people having conversations online
Social Media is Global and mainstream
• 184m Bloggers• 73% of active online users have read a
blog• 45% have started a blog• 57% have joined a social network• 55% have uploaded photos• 83% have watched video clips• 39% subscribe to an RSS feed
In 2008, if you’re not on a social networking site, you’re not on the Internet. It’s as true for advertisers as it is for consumers. Social networking is the ultimate manifestation of user generated content, and as such, holds more potential for growth than any other form of content on the Web today. User Generated Content (UGC) and Social Networks are transforming the media ecosystem.
IAB Platform Status Report:User Generated Content, Social Media, and AdvertisingAn Overview - April 2008
Who do you trust?
• Only 14% of people trust advertisements
• 78% of people trust the recommendations of other consumers
Nielsen “Trust in Advertising” report – October 2007
New Marketing
Meatball Sundae: Is Your Marketing out of Sync? – Seth Godin
Old Marketing New MarketingLimited number of media outlets Countless media outlets
Limited physical retail outlets Countless online retail outlets
Emphasis on horizontal success (hits) Emphasis o vertical success (niches)
Marketing-to-consumer communication Consumer-to-consumer communication
Barrier between consumers and makers Permeability between consumers and makers
Spam Permission
Product line limited by factory Product line limited by imagination
Long product cycles Fads
Market share Fashion
Features Stories
Advertising a major expense Innovation a major expense
Large overhead = stability Small overhead = low risk
Customer support Community support
Focus groups Launch and learn
The Cluetrain Manifesto
There's a new conversation
between and among your market and your workers. It's making them smarter and it's enabling them to discover
their human voices.
You have two choices.
You can continue to lock yourself behind facile corporate words and happytalk brochures.
Or you can join the conversation.
Social Media is Counter-intuitive
Space defined by Media
Owner
Brand in control
One way / Delivering a
message
Repeating the message
Focused on the brand
Entertaining
Company created content
Space defined by Consumer
Consumer in control
Two way / Being a part of a
conversation
Adapting the message/ beta
Focused on the consumer / Adding
value
Influencing, involving
User created content / Co-creation
Communications Media
Social Media
• www.aiim.org/enterprise20
441 respondents, 80+ pages, 70+ charts/figures
Released Q1 2008
25
Defining Enterprise 2.0
“Enterprise 2.0 is the use of emergent social software platforms within companies, or between companies and their partners or customers.”
Andrew McAfee Associate Professor, Harvard Business School
May 2006
Defining Enterprise 2.0 Technology that enables people to collaborate and/or form online
communities The application of Web 2.0 to the enterprise A new set of technologies, models and methods used to develop and
deliver business software The next generation of knowledge management The ability to snap together software services to enable business agility The next generation of collaboration The democratization of information and content-centric systems The use of emergent social software platforms within companies, or
between companies and their partners or customers A user-centric approach to working with enterprise-focused content
systems The next generation of enterprise content management (ECM) Exposing the collective wisdom of a networked workforce, partner and
customer base Leveraging metatags to tap into collective wisdom
Defining Enterprise 2.0 Technology that enables people to collaborate and/or form online
communities The application of Web 2.0 to the enterprise A new set of technologies, models and methods used to develop and
deliver business software The next generation of knowledge management The ability to snap together software services to enable business agility The next generation of collaboration The democratization of information and content-centric systems The use of emergent social software platforms within companies, or
between companies and their partners or customers A user-centric approach to working with enterprise-focused content
systems The next generation of enterprise content management (ECM) Exposing the collective wisdom of a networked workforce, partner and
customer base Leveraging metatags to tap into collective wisdom
Re-defining Enterprise 2.0
“A system of web-based technologies that provide rapid and agile collaboration, information sharing, emergence and integration capabilities in the extended enterprise”
Carl Frappaolo & Dan Keldsen Q1 2008
SLATES
Graphic Source: Dion Hinchliffe, ZDNethttp://blogs.zdnet.com/Hinchcliffe/?p=143
What Technologies Fall into YourDefinition of an Enterprise 2.0 Platform?
How Critical is Enterprise 2.0 to Your Organization's Overall Business
Goals/Success?
Where Do You Feel Your Organization’s Adoption is with Regards to the Following
Technologies?
What are YOU Trying to Accomplish with Enterprise 2.0?
MillennialsGen X
Boomers
Age Doesn’t Matter (as Much as You Think)
Enterprise 2.0 solutions?
New Product Development
Customer serviceIdea generation
Market research Developer relations
Amplifying Word of Mouth
Employee communications
General Marketing
Reputation management Product testing
Public relationsLONG TAIL SALES
PROJECT COLLABORATION
Co-innovation
Member networking
Capturing Knowledge
Participation Inequality
Jakob Nielsen’s 1-9-90 rule
Diagram courtesy of http://www.useit.com/alertbox/participation_inequality.html
What is ICAEW doing with ion?
• Web 2.0 Strategies 2008 - “Best New Web 2.0 Initiative”
• Shortlisted Accountancy Age - “Best Use of the Internet - Business”
Some other examplesSocialMediaToday.com
Lockheed Martin Enterprise 2.0 Conference 2008 Boston
Christopher Keohane, Unity Product OwnerShawn Dahlen, Unity Program Manager
WachoviaOffice 2.0 Conference 2008 SF
Pete Fields - Leads Enterprise 2.0 Business Strategy for Wachoviahttp://office20.com/docs/DOC-1130
SAP Developer Network
https://www.sdn.sap.com/irj/sdn
Other examples
• Dresdner Kleinwort Wasserstein using blogs and wikis
• BBC using social network, blogs, wikis, forums
• Pfizer using blogs, wikis, pfizopedia
• Nincomsoup using Twitter, Highrise, Basecamp, Twinfield, Remember The Milk, FnBshop, Plaxo, Gmail, Skype, etc.
Discussion
References
• Shift Happens, the movie, Karl Fisch, Arapahoe High School, Littleton, Colorado - http://thefischbowl.blogspot.com/2007/06/did-you-know-20.html
• Shift Happens, the slides http://www.slideshare.net/jbrenman/shift-happens-33834• Universal McCann survey -
http://www.universalmccann.com/Assets/2413%20-%20Wave%203%20complete%20document%20AW%203_20080418124523.pdf
• What The F**K is Social Media? - http://www.slideshare.net/mzkagan/what-the-fk-social-media?src=embed
• IAB Platform Status Report: User Generated Content, Social Media, and Advertising, April 2008 - http://www.iab.net/media/file/2008_ugc_platform.pdf
• Nielsen “Trust in Advertising” report, October 2008 - http://www2.acnielsen.com/reports/documents/TrustinAdvertisingOct07.pdf
• Seth Godin, Meatball Sundae – http://www.amazon.co.uk/Meatball-Sundae-Seth-Godin/dp/074992831X/ref=sr_1_2?ie=UTF8&s=books&qid=1215492000&sr=1-2 , http://sethgodin.typepad.com/
• The Cluetrain Manifesto - http://www.cluetrain.com/ • ICAEW online networks – http://www.ion.icaew.com• Andrew McAfee – enterprise 2.0 definition
http://blog.hbs.edu/faculty/amcafee/index.php/faculty_amcafee_v3/enterprise_20_version_20/ • AIIM Market IQ - Enterprise 2.0: Agile, Emergent, and Integrated
http://www.aiim.org/ResourceCenter/Research/MarketIQ/Article.aspx?ID=34464
Contact details
David TerrarCEO - D²C Limitedand Executive Director - ITBrix / WordFrame
p: +44 (0)1727 838285 (direct)m: +44 (0)7715 159423
e: [email protected] and [email protected] w: www.d2c.org.uk and www.wordframe.com skype: david_terrartwitter: DTlinkedin: http://www.linkedin.com/in/davidterrar blog: http://biztwozero.com