What is Omni-Channel...What is Omni-Channel Customer Engagement? of service organizations can solve...

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Page 1: What is Omni-Channel...What is Omni-Channel Customer Engagement? of service organizations can solve an 4% inquiry using a single application Kate Leggett, The Mandate For Intelligent

WhatisOmni-ChannelCustomerEngagement?

ofserviceorganizationscansolveaninquiryusingasingleapplication4%

KateLeggett,TheMandateForIntelligentCustomerService,acommissionedstudyconductedbyForresterConsultingonbehalfofMicrosoft,December2015

Page 4: What is Omni-Channel...What is Omni-Channel Customer Engagement? of service organizations can solve an 4% inquiry using a single application Kate Leggett, The Mandate For Intelligent

Omni-ChannelPlatform

Customer360°

IntegratedBusinessFunctions

IntegratedChannels

Page 5: What is Omni-Channel...What is Omni-Channel Customer Engagement? of service organizations can solve an 4% inquiry using a single application Kate Leggett, The Mandate For Intelligent

MicrosoftDynamics365

Adobe+Dynamics365

Microsoft AppSource Adobe Exchange

Page 6: What is Omni-Channel...What is Omni-Channel Customer Engagement? of service organizations can solve an 4% inquiry using a single application Kate Leggett, The Mandate For Intelligent

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