What is Tivoli? - IBMThe McKinsey Quarterly, 2007 *Source: “The McKinsey Quarterly – The nest...

© 2008 IBM Corporation

What is Tivoli?

November 5th, 2008

Laurent Maufras du Châtellier

Sales Executive Tivoli GB France & NWA

© 2008 IBM Corporation2

IBM Software Group | Tivoli software

What is Tivoli?

� Tivoli is Market Expertise

� Tivoli is Service Management

� Tivoli is People: Clients, User Groups, Partners and Employees

� Tivoli is Evolution and Growth

� Tivoli is Solutions

� Tivoli is IBM

� Tivoli is the Market Leader



Tivoli is Market ExpertiseHelping customers in three major markets deliver quality service

� Information Technology– Managing the IT infrastructure to more effectively deliver IT

services

� Enterprise Asset Management– Monitoring and managing the deployment, performance, and

maintenance of company assets

� Telecommunications Service Providers– Managing both network and IT resources to improve overall

operational efficiency while assuring end-to-end quality for both wireless and wireline services



Respond faster and make better

decisions.

See your Business

Improve your Business

Manage risk and Compliance

AutomationControlVisibility

Assure quality and reduce risk.

Lower costs and build agility.

Tivoli is Service ManagementHelping clients deliver quality service through Visibility. Control. Automation.™



See Your Business

Challenge:– Business and IT audiences lack the visibility and

insight needed to directly support and deliver against business objectives

Solution: Targeted real-time dashboards from IBM Service Management

– Dashboards at each stage of the service lifecycle leverage existing assets and provide the real-time insight to help manage against business objectives

IBM Service Management Dashboards across the service lifecycle

Portfolio and Project

Management Dashboards

Industry, LoB, & Executive Dashboards

Risk, Security, & Compliance

Dashboards

Tivoli is Visibility

“We now understand the status of our technical infrastructure and see what impact a problem has on revenue, services and users.”

Ewald Other, Manager, Automation Group, HUK-Coburg



Key Acquisitions

Micromuse: – Business services dashboard (TBSM)

– Industry leader for service assurance & network management

– Heterogeneous event management

Consul Risk Management– Compliance Dashboard (Tivoli Compliance

Insight Manager)

– Identifies Disclosure of Sensitive Business Data

– Tracks Privileged User Activity



Manage your Business

Challenge:� Business and IT struggle to address compliance needs

on time, and help minimize risk and protect the brand

Solution: IBM Service Management solutions � Improve governance, maximize control & minimize risks

effectively across the service lifecycle with a service management implementation that delivers service priority and context, bridges silos and leverages best practices 45% of CIOs say that they

are very or extremely effective at governing IT performance.

*The McKinsey Quarterly, 2007

*Source: “The McKinsey Quarterly – The nest frontier in IT strategy: A McKinsey Survey”, Spring 2007 issue of McKinsey on IT

Tivoli is Control

“These days, maintaining ITIL standards is an absolute necessity. IBM Maximo removes the headache of trying to keep up with them by automating compliance so we can focus on other core responsibilities.”

Dawn Allison, Manager of Systems Integration, BAE Systems



Key Acquisitions

� MRO:–Physical Asset Management

–Service Desk (Tivoli Service Request Manager)

–Industry Expertise and Insight



Optimize Your Business

Challenge:� The business is driven by growth and frustrated by service

development and delivery organizations inability to reliably introduce new services on a timely basis

– Cost of operations continues to increase at 10% CAGR, twice the rate of the IT budget*

Solution: IBM Service Management solutions� IBM solutions help increase efficiency and reliability with an

integrated approach that includes task and process level automation across the service lifecycle

“The more we can simplify, streamline and automate processes, the better we can manage the growing complexity … we must handle business growth with our existing resources. IBM technology helps us achieve greater levels of efficiency at a lower cost.”

Erwin Schaefer, Swiss Reinsurance*Tivoli Commissioned IDC Study- 1Q05

Tivoli is Automation

“Without the Portfolio Review and Analysis from IBM, we wouldn’t have realized how much money we could save. Through the review and IBM software solutions, we’ve been able to cut our costs while delivering reliable services.”

Bob Venable, Enterprise Systems Manager, BlueCross BlueShield of Tennessee



Key Acquisitions

� Candle:–Consolidated Monitoring for both Distributed and Mainframe Systems

–Enterprise Portal Technology (TEP)



� IBM Tivoli offers the broadest set of integrated, best of breed service management capabilities available today. The Tivoli portfolio:

– Assures quality, cost-effective delivery of services across facilities, production, IT, communication service providers, security and storage operations

– Leverages and integrates tools across vendors

– Offers unified visualization and reporting across your entire enterprise

– Shares a Common Data Model that consolidates management of dataacross tools—minimizing operational disconnect and improving communications

– Builds on IBM’s years of best practice expertise and standards supportacross industries

– Delivers Visibility, Control, and Automation needed to integrate business and IT operations.

Tivoli is UniqueDistinctive service management capabilities for effective service delivery



IBM Service Management IBM Service Management

Service Management Platform

Best Practices, Methodologies, and Services

Visibility Control Automation

Datacenter Transformation

Service Availability &PerformanceManagement

Asset & Financial

Management

Service Delivery & Process

Automation

Network & Service Assurance

Storage Management

Security, Risk & Compliance

Tivoli is SolutionsIntegrated service management platform for clients to deliver quality service

DiscoverDiscoverMonitorMonitorIndustrializeIndustrializeIntegrateIntegrate

DiscoverDiscoverMonitorMonitorIndustrializeIndustrializeIntegrateIntegrate

DiscoverDiscoverProtectProtectIndustrializeIndustrialize

DiscoverDiscoverMonitorMonitorProtectProtectIndustrializeIndustrialize

MonitorMonitorProtectProtectIndustrializeIndustrializeIntegrateIntegrate

DiscoverDiscoverIntegrateIntegrateIndustrializeIndustrialize

DiscoverDiscoverMonitorMonitorIntegrateIntegrate

Entry Points:Entry Points: Discover, Monitor, Protect, IndustrializeDiscover, Monitor, Protect, Industrialize , , Integrate.Integrate.

� Discover: Understand infrastructure and business dependencies

� Monitor: Track infrastructure health and compliance

� Protect: Ensure infrastructure is secure and resilient against threats and disasters

� Industrialize: Streamline workflows and processes for repeatable, scalable and consistent results

� Integrate: Align and integrate operations and business for optimal impact



� Tivoli “Green” Service Management

� An Integrated Approach to controlling energy costs

� New Enterprise Data Center

� …

Tivoli is InitiativesDistinctive service management capabilities for effective service delivery

VisibilitySee your business

Provide unified views of Provide unified views of data center resources, IT data center resources, IT services, and costs in the services, and costs in the

context of energycontext of energy

ControlManage risk

& compliance

AutomationBuild agility

into Operations

Implement closedImplement closed --loop loop monitoring and management monitoring and management

to ensure optimal power to ensure optimal power consumption as workloads consumption as workloads

vary across business cycles.vary across business cycles.

Establish policyEstablish policy --based based management to ensure management to ensure

efficient use of available efficient use of available resources and resources and

capabilities while capabilities while maintaining service maintaining service

levelslevels



IBM has years of experience helping clients help their clients deliver quality service across the broadest set of industries

“With Tivoli software, we can better align software usage with end-user needs while reducing costs… we realized initial savings within 90 days of ownership.”

– Bob Becker, Principal IT Consultant, Farmers Group Inc., subsidiary of Zurich Financial

Tivoli is PeopleMore Than 20,000 Clients Around the World

� Insurance � K12 Education� Life Sciences� Media and

Entertainment� Other Government� Petroleum� Retail� Telecommunications� Transportation� Travel� Utilities� Wholesale and CPG

� Aerospace-Defense� Automotive� Banking� Central Government� Chemical� Computer and

Professional Services� Electronics� Financial Markets� Health� Higher Education� Industrial Products



� Groups of clients who actively work with Tivoli solutions and convene to learn and share

� Independent organizations owned and run by members

North America:52 user groups6,428 members

Europe/Middle East/Africa:23 user groups2,713 members

Asia Pacific:17 user groups2,199 membersLatin America:

7 user groups1,006 members

Global:8 user groups451 members

as of 11/07

Global Tivoli User Community Facts:

� 106 worldwide user groups

� 14,000+ Registered members

� 14,600 members estimated for 2007

http://www.tivoli-ug.org/� 85% hold 2+ meetings/year

� 17,600 site visits/month and rising..

� Netcool & Maximo User Groups have joined the community

Tivoli is a Vibrant User Group CommunityPeers sharing best practices



� Tivoli has a worldwide ecosystem of specialized and skilled Business Partners offering:

– Customer-centric solutions– Ongoing training and support– Updates on the latest industry solutions and developments– Strategic direction and best practices

Tivoli is an Ecosystem of IBM Business PartnersMore than 2,000 Business Partners helping you achieve your business goals

“I bet my business on having Tivoli and IBM as a good partner and taking care of us because this is the only partner relationship I have.”

Michael Todd, CTO, Northwind Technologies



� 1996: IBM Acquired Tivoli

� 1996- Present: The Evolving Tivoli Story of Delivering Value

– Making Client/Server Work

– The Power to Manage. Anything. Anywhere.

– Intelligent Management Software for the On-demand World

– Visibility. Control. Automation. ™- The Keys to Service Delivery

Tivoli is Evolution and GrowthA history of leadership, vision and innovative solutions that evolved as customer needs evolved



Tivoli is the Broadest Service Management Portfolio Strategic Acquisitions in Key Areas To Address Client Needs

Identity and accessmanagement

Encentuate2008Provisioning and resource allocation

Think Dynamics

2003

Integrated data protectionFilesX2008System z and distributedsystems monitoring

Candle2004

Wireless network managementVallent2007Meta directoryMetamerge2002

System z RACF and distributed security mgmt.

Consul Risk Mgmt

2007Storage resource management

Trellisoft2002

Asset management, service desk and service catalog

MRO2006Identity managementAccess 3602002

Software asset managementDorana2006Business systems management

Accessible2000

Operating system provisioningRembo2006SAN file sharingSANergy2000

Service Assurance & Network management

Micromuse2006Access managementDascom1998

Software usage metering and reporting

CIMS Lab2006Service deskSoftware Artistry

1998

Auto discovery and application mapping

Collation2005Job schedulingUnison1997

Software license managementIsogon2005Data base performance management

DBMX1997

Composite application monitoring

Cyanea2004Systems managementTivoli1996

Business Focus Company Year Business Focus Company Year



� Expertise– Software, hardware and service excellence– More than 38,000 customers in 170 countries– Best practice expertise—ITIL, eTOM, ISO1799, Six Sigma and many

more

� Reach– Visibility. Control. Automation.™ across business and technology

assets. From business and operational dashboards, to business and IT asset management, to automated service delivery and support processes.

� Technology– $29Billion, 5-year research and development investment– $20Billion acquisition of over 60 companies– 15 consecutive years of patent leadership

� Return– Integrated solutions designed to recover and leverage clients’ existing

investments – Maximum return on investments while controlling costs

� Speed– Modular, packaged solutions and services for rapid ROI

Tivoli is IBMAnd IBM provides unique value to clients



Market Share Leader� #1 WW IT Operations Management S/W - Gartner

– 6th consecutive year– $11.4B market opportunity

� #1 in Performance & Availability – IDC� #1 in Event Automation – IDC � #1 in Configuration Management – Gartner� #2 in Job Scheduling – Gartner � #1 in Network Management – Gartner� #2 in IP Fault and Event Mgmt – OSS Observer� #1 in Server Provisioning – IDC� #1 in Archive and Hierarchical Storage Mgmt – IDC � #2 in DBMS Management� #1 in Identity and Access Management - IDC� #1 in Enterprise Asset Management – ARC Insight� #1 in Service Assurance, Event Management and

Performance Management- OSS Observer

Tivoli is the Market LeaderGartner Magic Quadrant Leadership� SRM/SAN Management� Application Management� User Provisioning� Web Access Management� IT Event Correlation and Analysis� Enterprise Asset Management: Power

Generating, Manufacturing and Distribution Utility

Recent Awards� 2007 Plant Engineering Magazine Reader’s Award, Sil ver in

Best Maintenance Software category

� 2006 VARBusiness Annual Report Card Award, Enterpris e Storage Management S/W

� 2006 VARBusiness Tech Innovator Company of the Year, IBM Tivoli Continuous Data Protection for Files



Tivoli Clients, Partners, and Employees—Helping you assure quality, cost-effective delivery of services across your operati ons!

Date post:	10-Mar-2018
Category:	Documents
Upload:	doantram
View:	234 times
Download:	2 times

What is Tivoli? - IBMThe McKinsey Quarterly, 2007 *Source: “The McKinsey Quarterly – The nest...

Documents