What role of standards can play in providing consumer protection?

2011.5.4 Jaiok Kim

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Role of standards in providing consumer protection

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1. Standard is an effective means of implementing consumer rights

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Korea cases adopting ISO standards

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Right to safety ISO/IEC Guide 50, Safety aspects – guidelines for

child safety Right to be informed

ISO/IEC Guide 14, Purchase information on goods and services intended for consumers

Right to choose ISO/IEC Guide 46, Comparative testing of consumer

products and related services – general principles Right to redress

ISO 10001 Quality management - Customer satisfaction -Guidelines for codes of conduct for organizations

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2. Standard is a powerful tool for ensuring safety, quality, compatibility & convenience

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Korea cases adopting ISO standards

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Safety ISO 22000 Food safety management systems -

Requirements for any organization in the food chain Quality

ISO 22716 Cosmetics - Good Manufacturing Practices (GMP) Guidelines on Good Manufacturing Practices

Compatibility ISO/TR 18307 Health informatics - Interoperability and

compatibility in messaging and communication standards - Key characteristics

Convenience ISO 14815 Road transport and traffic telemetric - Automatic

vehicle and equipment identification - System specifications

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3. Standard is a consumer-friendly communication tool in daily life

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Korea cases adopting ISO standards

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signs and symbol ISO 3864 Graphical symbols - Safety colors and

safety signs measurement ISO 8653 Jewelry-Ring-sizes-Definition,

Measurement and Designation

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Recommendation

Encourage Governments to adopt ISO standards as the mandatory standards (laws) for strong implementation

Use standards as an effective public tool for reducing gaps and promoting uniformity

between & among industries and countries Strengthening market surveillance system

(market transparency)

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Thank you

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