Date post: | 22-Jan-2015 |
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Health & Medicine |
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What We’re Working On Now*moderator or couple of respondents?*
- Getting the “System” to be a Real System for Heart Failure Patients –
Douglas McClureCorporate Manager, Operations & Technology, Center for
Connected Health
ALL PROCEEDINGS WILL BE VIDEO RECORDED
System “partners” @ Partners
• High Performance Medicine – Care Coordination for Special Populations• Allison McDonough, MD, Medical Director of
Population Management
• Partners HomeCare• Judith Flynn, BSN, MBA, Chief Clinical and
Compliance Officer
• Center for Connected Health• Corporate Manager, Technology and Operations
What have we achieved so far …
Enrollment
Oct-07 8 47
Nov-07 19 75
Dec-07 24 110
Jan-08 43 134
Feb-08 55 162
Mar-08 71 192
Apr-08 84 242
May-08 115 259
Jun-08 145 270
Jul-08 174 293
Aug-08 201 301
Sept-08 220 318
Month CCCP HC
Readmission Outcomes - 180 days
0
0.1
0.2
0.3
0.4
0.5
0.6
0.7
0.8
All-cause CHF
Mea
n 18
0 da
ys re
adm
issi
ons
Control Intervention Refused
Heart Failure Population Overview, Partners
• 30,000+ heart failure patients under care within Partners• 2,700 admits per year • 25-30% deceased within 1 year of discharge (no national
benchmarks)• >90% connected to heart failure management program
after discharge• 400+ under active management by heart failure NP at any
given time• 1,300+ patients followed by Partners Home Care each
year• 300+ have been followed by telemonitoring in past year
(~ 60 active at any given time)
Disease Management Approaches
High Tech(Emerging)
Low Tech(Traditional)
Low Engagement
High Engagement
Risk ScreeningStratify patients for different
program interventions based on medical criteria
Population ScreeningTarget patients by disease and
age group
Patient EducationDistribute brochures on how to
manage chronic disease
Remote MonitoringUse devices to monitor patients
at home
NP Clinic, Practice-based Case managers
Supported by real-time alerts, workflow software, clinical
decision support
Call CenterCentralized case managers call
patients to monitor progress
Guidelines/SupportPromote best practices among
providers
Concept Source: California HealthCare Foundation
Heart Failure Program Components: System-wide Reach
A Coordinated and Targeted Program
Home Care Remote Monitoring~60 days
Continuing Cardiac Care~4 months
Health Coaching
Step Down Monitoring~1 year
Triage
2,700 Discharges2,100 Patients
Under Development
There are challenges ☺
Challenge
Enrollment & Recruitment
Heart Failure Population Overview, Partners
Approximately 50% of DRG 127 discharges have a Partners PCP
Challenges of HF Dz Mgt
•Patient Identification
•Choosing an intervention
•Reaching and Engaging•Patient and MD barriers to engagement
Approved patients are enrolled
in telemonitoring
Send file to CCHSend file to CCH
ID Partners HF patients appropriate for telemonitoring
ID Partners HF patients appropriate for telemonitoring
Monitor & Evaluate
Monitor & Evaluate
HPM4 and CCH will work together to refine criteria (if
necessary), consider expansion to other PHS sites,
and measure outcomes of these uniquely enrolled
patients
Note: HPM 4 team has experience
with this and will work closely with CCH to
develop
“Opt-in” note sent to MD:•Can pt be enrolled?
•Would you like to enroll other appropriate HF patients?
KeyHPM Team 4CCHHPM Team 4 & CCH
Challenge
Managing the Patient Efficiently and Effectively
Managing the Patient Efficiently and Effectively
• Determining Who best to Manage the Patient– Longitudinal care is difficult in the existing fragmentation and silos– Multiple care providers all trying to direct care
• Finding the Right Mode of care delivery impacted by– Patient acuity, ability and preference– Location of care– Acceptance of intervention by patient and physician– Effectiveness of intervention– Coordination of various interventions has been challenging within a
large and complex system.
• Ensuring High Reliability in Care– Requires Coordinated delivery across disparate systems
Managing the Patient Efficiently and Effectively
• Relative cost effectiveness of various interventions unknown– Cost savings remain undetermined
• Discharge process marked by– Inpatient-outpatient discontinuity– Changes and discrepancies in care
plan/medications– Problems with self-care and social support– Ineffective physician-provider communication
Managing the Patient Efficiently and EffectivelyNurse Practitioners (1998)
4 NPs at each of 4 sites, focus on the most acutely illNumber of current active patients ~450Cumulative enrollment since 2004 ~1,400
Partners Home Care (2004)Integration of field staff (400 RNs) who serve 1,200 HF pts/yr Cumulative enrollment since 2004 ~4,000
Identify and Connect (2005)Assure >90% discharged patients at high risk of readmission are connected to longitudinal services
Outcomes and process measures (2006)Measurement of readmission rates, mortality
System-wide HF Registry (2006)Collaboration with Team 3, Partners IS, MGH LCS
Telemonitoring (2006)Collaboration with Partners Center for Connected Health
Physician and patient decision support tools (2009 and beyond)
Challenge
Integrated Systems & Communications
Heart Failure Registry: A Multi-Year Project
21
Connected Health Care Suite
Care Portals (Diabetes, HF, etc.)
Patients Care GiversCare ProvidersPhysicians
CCH Apps• Asset & Patient Mgmt
• Program Mgmt & Evaluation
Partners Enterprise Clinical Apps
• LMR, CDR, EMPI
Remote Monitoring Services
• RMDR, Internet
Partners Entity Apps• Care Registries, PtCT,
4Next
Services
Decision Support
Common Clinical Mgmt System
Services
ServicesServices
CHCS - CHF Care Portal