2016 Pindrop™.

WHAT YOU CAN TELL

RSA Conference 2016

FROM A PHONE CALL

2016 Pindrop™.

THE CALL CENTER IS THE WEAKEST LINK

PHYSICALHighly Defended

6+ Layers of Security

ONLINEHighly Defended

6+ Layers of Security

PHONELightly Defended

1-2 Layers of Security*

ANI CheckKnowledge-based Authentication

LoginIP Address

Device FingerprintOut of Band

KBA’sSession / Behavior

Perimeter Surveillance

Physical PaymentIdentificationPIN Number

Access Controls

Marking Two Factor

2016 Pindrop™.

CALL CENTER VULNERABILITIES

Data BreachesFraudsters find

information stolen from data breaches on the

black market and use it to pass knowledge

based authentication.

Human ElementCall center agents are easily fooled by social

engineering. They should be focused on customer service, not

fraud detection.

Fraud TechnologyVoIP, spoofing, voice distortion, and robo-dialers make fraud

cheap and efficient for individual fraudsters and

organized crime.

2016 Pindrop™.

ELEMENTS OF THE PHONE CALL

ANI / Caller ID IVR Interactions Call Audio

2016 Pindrop™.

ANALYZING THE PHONE CALL WITH PINDROP

ANI / Caller ID IVR Interactions Call Audio

Pindrop Intelligence

Network

Pindrop IVR Analysis

PhoneprintingTM

2016 Pindrop™.2016 Pindrop™. Confidential.

PINDROP INTELLIGENCE NETWORK

ConsumerComplaints

FTC Do Not Call Phoneypots Spam / Phishing

Call Centers Anti-FraudTeams

ENTERPRISES

CONSUMERS RESEARCH DATA

700MGood Numbers

1.3MBad Numbers

40KFraudsters

2016 Pindrop™.2016 Pindrop™. Confidential.

PINDROP IVR ANALYSIS

NETWORK What does the

signaling tell us?

SS7 CharacteristicsSIP Characteristics

REPUTATIONHow malicious is

this number?

ComplaintsType

GeographyCarrier

BEHAVIORHow does this

caller act?

NavigationalInteraction TimingsDTMF Sequence

STATISTICSDo the calling patterns

make sense?

Calling IntervalsCall Duration

Call DestinationCall Volume

Pindrop Intelligence Network

2016 Pindrop™.2016 Pindrop™. Confidential.

PHONEPRINTING™ AUDIO ANALYSIS

Pindrop’s Patented Phoneprint™

147 factors analyzedon every call

Risk ScoreEvery call, every time

Initial call

Geo-Location

Call Type

Risk Factors

Unique Phone

LossPacket loss, Robotization, Dropped frames

SpectrumQuantization, Frequency filters, Codec artifacts

NoiseClarity, Correlation, Signal-to-noise ratio

2016 Pindrop™.

Fraud Analyst

RISK ASSESSMENT ENGINEPHONE TRAFFIC

ANI

Audio

Reputation

Location

Device Type

Phoneprint

VoiceprintMultifactor Analysis

Time to Complete: 30 seconds

API

CaseManager

CSR

Fraud Database

CDR

IVR Behavior

Call Behavior

Pindrop Risk Score< 1% false positive rate

2016 Pindrop™.

THE PINDROP DIFFERENCE

First Call, Every Call100% coverage for all calls in the call center

TransparentFast, non-intrusive, behind the scenes

Highly AccurateExamine multiple aspects

of call for accuracy

2016 Pindrop™.

PINDROPPhone Fraud Stops Here.