What’s Next for Endpoint Management?
Damon Covey
Director of Product Management
User Protection & Productivity
Tomas Chinchilla
Sr. Product Manager
User Protection & Productivity
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SYMANTEC VISION 2014
Forward-looking statements
“Any information regarding pre-release Symantec offerings, future updates or other planned modification is subject to
ongoing evaluation by Symantec and therefore subject to change. This information is provided without warranty of any kind,
express or implied. Customers who purchase Symantec offerings should make their purchase decision based upon features that are
currently available.”
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SYMANTEC VISION 2014
Agenda
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Early Adopter Program Overview 1
Best Practices/Top Lessons Learned 2
Discussion 3
Q&A 4
SYMANTEC VISION 2014
ITMS 7.5 Early Adopter Program Overview
Over 600 Customers and Partners actively participated in Beta program
EAP program kicked off September 16th with a combination of Customer, Partner and Symantec involvement
14 Enterprise customers enrolled in ITMS 7.5 Early Adopter Program (EAP)
Early Adopter customers represent over 150K total combined nodes
Found and resolved more than 20 product issues prior to other customers reporting them
Replicated experience and best practices from EAP to all other customers
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SYMANTEC VISION 2014
EAP Top Lessons Learned
Working with SSL Certificates
Database Maintenance / Considerations
Conduct an environment “Health Check” prior to upgrading
Cloud Enabled Management
Basic troubleshooting steps
Giving the environment time to settle right after the upgrade.
Utilize resources available.
http://www.symantec.com/connect/blogs/75-summit-november-2013-slides-and-videos
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SYMANTEC VISION 2014
Customer Roundtable
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SYMANTEC VISION 2014
Customer Panel
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Andres Ochoa
Troy Bauer
Justin Dybedahl
Tony Franco
Jared Freeman
SYMANTEC VISION 2014
Additional Customer Success
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SYMANTEC VISION 2014 Upgrade to IT Management Suite 7.5
My expectations were far exceeded, love the
responses from all around the world and
coordination of resources, the team came
together successfully to make this happen.
Charles Rubin, New York Times
SYMANTEC VISION 2014 Upgrade to IT Management Suite 7.5
Love activity center and the console is way
faster, the change in the Security Role Manager
interface is Wonderful!!!! It is so much easier to
use. The console is much faster and does
not take me near as long to do things in this
interface.
Frances Fariello, New York Times
SYMANTEC VISION 2014
This is very sweet, excited about how this
engagement is going and no product issues at
all so far, overall very satisfied not only with
the product but the Symantec team, this in my
book is a very successful engagement and
implementation
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Joe Zinn, URS
SYMANTEC VISION 2014
No outstanding product issues as we bring this
implementation to a close, installation went very
smooth, CEM just worked straight out of the box and
love the performance, its very fast.
Overall I am extremely satisfied with this engagement
and the team, is refreshing to see not only the change
on the product but Symantec’s focus on customers
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Kevin Bradley, URS
SYMANTEC VISION 2014
Good Things to Know
Upgrade Checklist from ITS Partners - http://www.symantec.com/connect/articles/75-summit-november-2013-implementing-cms-presentation
7.5 Summit content and presentations - http://www.symantec.com/connect/blogs/75-summit-november-2013-slides-and-videos
7.5 Agent and WinXP Systems still running the old AClient.
• TECH211669
FQDN redirect/override – Package/Task Servers.
• TECH210809 --For the PS
• TECH211202 --For the TS
Pending Reboot – Keeping you from moving forward during install.
• TECH211076
RAAD Support on 7.5 – Was made available on Jan 2014.
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SYMANTEC VISION 2014
Q&A
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SYMANTEC VISION 2014
Announcements
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Tuesday Wednesday
6 7
2 EPM Luncheons. Eat lunch with EPM experts! • During the scheduled lunch hours on Tuesday & Wednesday
• Sign-up using the session scheduler
2 Endpoint Management User Experiences (Augustus Ballroom)
• BYOD & IT Management Pro
• Win a GoPro Hero 3!
Take full advantage of Vision for EPM • Sign-up for 1 on 1’s
• Visit the Answer Lab (Center of Symantec Booth in the Expo Hall)
• Utilize the self-paced labs
Join and participate in your local User Group
Thank you!
16
YOUR FEEDBACK IS VALUABLE TO US!
Please take a few minutes to fill out the short session survey available on the mobile app—the survey will be available shortly after the session ends. Watch for and complete the more extensive post-event survey that will arrive via email a few days after the conference.
To download the app, go to https://vision2014.quickmobile.com or search for Vision 2014 in the iTunes or Android stores.
