What’s Next for Endpoint Management? - Veritas · SYMANTEC VISION 2014What’s Next for Endpoint...

What’s Next for Endpoint Management?

Hugo Parra

Director of Product Management

User Protection & Productivity

Damon Covey

Director of Product Management

User Protection & Productivity

SYMANTEC VISION 2014

Forward Looking Statements

“Any information regarding pre-release Symantec offerings,

future updates or other planned modifications is subject to

ongoing evaluation by Symantec and therefore subject to

change. This information is provided without warranty of any

kind, express or implied. Customers who purchase Symantec

offerings should make their purchase decision based upon

features that are currently available.”

2 What’s Next for Endpoint Management


Recent Developments

What’s Next for Endpoint Management 3


We shipped ITMS 7.5!


Cloud-enabled management

Context specific

flipbooks

Installation speed & size

enhancements

Improved Mac imaging

& SW management

ITA cube extension

utility

ITMS Admin iPad app

Out of box workflow templates

Tailored security via

agent registration

Console speed and ease of use


What’s Next



User & Data Centric Device Centric

Shift from Device to User & Data Centric

What’s Next for Endpoint Management

IT Controlled User Controlled

Static Mobile

Technology Toolbox Ready to Use Convenience

On -Premise Cloud Services

Devices

Device User

6

Users


Escalating tug-of-war

7

The Era of User Empowerment

Protect company information

Control access to data and network

Predictability and reliability

Reporting, auditing, monitoring

Minimize incidents

Contain costs

IT Staff Easy access to files, apps, email

Use the latest technology & apps

Transferability across devices

Personal stuff untouched

Work anywhere, anytime

Do it themselves

User


Freedom, Privacy, Productivity Flexibility, Scalability, Security


Cloud-enabled management

Honing in on top-line EPM differentiators

8

Integrated software asset management

Reliable SW virtualization

and streaming

8

Mixed platform management

Broadest patch coverage

How Value

Cross platform support for Windows, Mac, Linux, UNIX, and virtual platforms

Rapidly support new devices and platforms

Track IT assets, organize software licenses and IT contracts, validate software license compliance & spend

Take control, uncover savings, and ensure compliance of IT assets

Catalog of over 50 non-Microsoft applications are updated and applied automatically

Enterprises on average use 22 non-Microsoft applications which all need to be patched on a regular basis

Integrated solution optimized for distributed environments and remote employees

Effectively manage regardless of endpoint location

Repeatedly proven ability to virtualize more applications than any other app virtualization technology

Faster, significantly less error prone delivery and management of software in both standard and VDI environments


SYMANTEC VISION 2014 9

CY 2014 CY 2015 CY 2016


Symantec Endpoint Management Roadmap

OS support and performance

Server-side OS support updates • Win Srvr 2012 R2 for notification

server and site services • IE10, IE11

Client side OS updates • Mac 10.9 • Windows 8.1, Server 2012 R2 • Windows 7 Embedded • ESXi 5.5 • RHEL 5.10

Reusable targets, flexible filtering • New visual builder • Real-time result verification • Export and import • Reuse targets anywhere

Network Apps (streaming agent)

ITMS 7.5 SP1 (Q2 2014)

Easier to consume core value

Key UI fixes, enhancements • Traditional UI interface • Targets & filters UI

enhancements

Close key functionality gap • Key missing Cloud-Enabled

Mgmt. functionality • Update imaging options • Server mgmt. patch and monitor

Enhancements for large implementations • Improved scalability • Disaster recovery best practice

Snowbird (H1 2015)

Accentuate key differentiators

Software management • Key SW catalog enhancements • SW streaming integration • Patch enhancements

Mac • Mac management gaps

Park City (H2 2015)

Bridge management-security jobs

• Patch with security intelligence

• Cross-product analytic reports

• Consume new cloud-based security and mobility management capabilities from Symantec

Solitude (H2 2016)


ITMS 7.5 SP1



Timely, predictable OS platform support


Early Support Statement • What areas were tested

• Any limitations found

• Helpful workarounds

Full Support Statement • No limitations found: as soon as full

testing is complete

• Code updates required: with next maintenance pack or prod. release

Other key improvements • No blocking of non supported OS

versions

• Tech Support takes calls at the beginning of Early Support phase

Early Support

Full Support

https://www-secure.symantec.com/connect/articles/it-management-suite-os-platform-support
















November April

OS support added since ITMS 7.5


Windows 8.1 Early Support Stmt.

Win Srvr 2012 R2 Early Support Stmt.

OS X 10.9 Early Support Stmt.

Red Hat 6.5 Early Support Stmt.

SuSE 11 SP3 Early Support Stmt.

Win 7 Embedded Full Support Stmt.

ESXi 5.5 Full Support Stmt.

Red Hat 5.10 Full Support Stmt.

Windows 8.1 Full Support Stmt.

Win Srvr 2012 R2 Full Support Stmt.

OS X 10.9 Full Support Stmt.

Win 7 Embedded Early Support Stmt.

ESXi 5.5 Early Support Stmt.

Red Hat 5.10 Early Support Stmt.

January February March


Powerful filter creation

13

List builder

Raw SQL validator

Custom criteria

Flexible searching, targeting, and filtering


Intuitive target management

• Edit conditions • View membership • View dependencies • Create or import static lists • Reuse in all policies and tasks


Demo of new targeting and filtering



Network Apps


How it works

New agent uses network share, DF share, or package repository instead of Workspace Streaming back-end

What it applies to

Desktops, laptops, thin clients, VMware VDI, Citrix XenDesktop

Why it matters to ITMS

Much easier to integrate into software management because of its light weight

Also known as “network mode streaming” or “stand-alone agent”

Desktop / Laptop Users

External Package Repository FileShare

Load Balancer

External Package Repository FileShare

Load Balancer


Ap

plic

atio

n

Vir

tual

izat

ion

A

pp

licat

ion

St

ream

ing

+

16

Network Apps adds real, quick value to ITMS


• Simplify application delivery and upgrades

• Run incompatible applications at same time

• Simplify OS migrations

• Provision applications on demand (support BYOD)

• Quickly remove apps from users’ machines for security or license compliance reasons

• Instant application delivery, upgrades, as simple as copying app to shared folder


Beyond ITMS 7.5 SP1



Expanding boundaryless management


Cloud-enabled Management 7.5 for Windows endpoints

• Inventory • Software delivery • Patch • App metering

• Mac support

• Remote control

• Application self provisioning

• Software portal

+

SMP Server (or Site Server)

Internal Firewall

External Firewall

SMP Server (or Site Server)

Managed Endpoint Internet

External DMZ Internal


Streamlined application management


Out of the box software catalog definitions for

high-value applications


Advanced license management


Licensing Models • Node

• Device • User • Site • CPU • Storage • Etc.

+


Streaming agent integration


Streaming without duplicate infrastructure

• Package Server as streaming package repository

• Full management of streaming agent

Software asset management

• Rich deployment options

• More accurate usage information

• More license re-harvesting options

• User centric view of software

• VDI specific use cases

Reporting

• Consolidated, consistent view of all software, regardless of model used

• Extended ITAnalytics reports


• All endpoints accessing the network are properly configured

• Critical business data is protected

• Risk of attack is minimized

• Cost of ownership is minimized

• Device Choice

• Blurred line between Personal and Business

• Gain access to email & network

• Provision my own apps

• Collaborate with others

• Avoid calling the help desk

Customer jobs in the user-control era Reconciling conflicting IT and end user goals

22

User Jobs IT Jobs

1 2

“Help me maximize my productivity on any device”

“help me maximize user productivity and protection”

Security & Management

Services

Macs/PCs, Phones, and Tablets



In conclusion



Endpoint Management – Today and Tomorrow

24

Boundaryless World

More users outside the corporate firewall

User Controlled Devices

Little separation between work and personal

Technology Explosion

More devices, applications and security risks



Announcements


Tuesday Wednesday

6 7

2 EPM Luncheons. Eat lunch with EPM experts! • During the scheduled lunch hours on Tuesday & Wednesday

• Sign-up using the session scheduler

2 Endpoint Management User Experiences (Augustus Ballroom)

• BYOD & IT Management Pro

• Win a GoPro Hero 3!

Take full advantage of Vision for EPM • Sign-up for 1 on 1’s

• Visit the Answer Lab (Center of Symantec Booth in the Expo Hall)

• Utilize the self-paced labs

Join and participate in your local User Group


Q&A


Thank you!

Copyright © 2014 Symantec Corporation. All rights reserved. Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. This document is provided for informational purposes only and is not intended as advertising. All warranties relating to the information in this document, either express or implied, are disclaimed to the maximum extent allowed by law. The information in this document is subject to change without notice.

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