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When Change Feels Like the Only Constant, Your Services Should Be Agile
If everything is under control,
you’re not going fast enough
– Marco Andretti
BRIAN WEBBAGR GROUP
Vice President, Information Technologies
THAD JOHNSTONGENESYS
Software Engineer, PS Application Development
LAUREN LAWRENCEGENESYS
Director, PureCloudProfessional Services
KEVIN SCHATZGENESYS
Director, Genesys Application Development
MEET THE EXPERTS
“We found that both satisfaction and value are greater when the features and functions delivered are
much less than originally specified and only meet obvious needs.”
— 2015 Chaos Report, Standish Group
© 2016, Genesys Telecommunications Laboratories, Inc. All rights reserved.
1. RUN SMALLER PROJECTS2. RUN AGILE PROJECTS3. DELIVER VALUE & REASSESS OFTEN
DISCOVER PLAN BUILD USE
TIME
1. MORE RISK2. RESPONSE TO CHANGE IS SLOW AND DISRUPTIVE3. CORRECTIONS BECOMES MORE EXPENSIVE4. BUILD THINGS THAT THE BUSINESS NO LONGER NEEDS
DISCOVER PLAN
BUILD USE
DISCOVER PLAN
BUILD USE
DISCOVER PLAN
BUILD USE
DISCOVER PLAN
BUILD USE
TIME
1. RESULTS ARE DELIVERED FASTER2. INCREASES VALUE TO THE BUSINESS3. CHANGE IS EASIER AND LESS COSTLY4. COLLABORATION & FEEDBACK BECOMES KEY
LET’S PLAY!
THE RULES
PERSON DIE SIDE
#1: THE ANALYST 1
#2: THE PROJECT MANAGER 2
#3: THE DEVELOPER 3
#4: THE TESTER 4
#5: THE CUSTOMER N/A
ROUND 1:STARTING WITH PERSON #1: EACH PERSON MUST FLIP ALL 20 DICE TO THE APPROPRIATE SIDE, FACING UP, BEFORE PASSING TO THE NEXT PERSON
TIME LIMIT: 2 MINUTES
THE RULES
PERSON DIE SIDE
#1: THE ANALYST 1
#2: THE PROJECT MANAGER 2
#3: THE DEVELOPER 3
#4: THE TESTER 4
#5: THE CUSTOMER N/A
ROUND 2:STARTING WITH PERSON #1, EACH PERSON MUST FLIP THEIR DIE TO THE APPROPRIATE SIDE, FACING UP, BEFORE PASSING TO THE NEXT PERSON
TIME LIMIT: 2 MINUTES
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FLEXIBLE SERVICES PACKAGES/CONTRACTING OPTIONS
TRADITIONAL SOW FLEXIBLE PACKAGES
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“WAITING FOR PERFECT IS NEVER AS SMART AS MAKING PROGRESS” – SETH GODIN
VALUE-DRIVEN OVER PLAN-DRIVEN
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40+ CERTIFIED SCRUM MASTERS TO LEAD YOUR PROJECTS
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BUILD THE RIGHT THINGBUILD IT RIGHTBUILD IT FAST
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SAMPLE SPRINT PLAN
DAY 1 DAY 2 – DAY 4 DAY 5
SPRINT PLANNINGDelivery Team + Customer Stakeholders
Determine and decompose items to complete in current sprint from remaining customer backlog items. Obtain required input documentation from customer (e.g., user info). Create sprint backlog and submit service request for token usage.
Duration: 1-2 hours
BUILD AND TESTDelivery Team
Delivery team to build and test items scheduled in current sprint.
UAT SUPPORTCustomer Testers + Delivery Team
Customer team to perform User Acceptance Testing on items delivered in previous sprint. Delivery team to investigate/resolve defects reported from customer.
Daily Est. Duration: 1-2 hours
SPRINT REVIEW + RETROSPECTIVEDelivery Team + Customer Stakeholders
Demo and review of items completed in current sprint. Discuss any outstanding items/issues from sprint and determine next steps. Determine actions for continuous improvement. Complete sprint acceptance and feedback request.
Duration: 1-2 hours
YOU ARE IN THE DRIVER’S SEATYOU SET THE PRIORITIESYOU GET THE RIGHT SOLUTION
SUCCESS WITH PS
© 2016, Genesys Telecommunications Laboratories, Inc. All rights reserved.
ASK THE EXPERTS
CALL TO ACTION
- Interested in talking to one of our PS Experts? Ask your AE or CSM to set up a meeting.
- Check out help.mypurecloud.com
for available PureCloud services!
THANK YOU!
