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What it’s about?
What it’s about?
Future of IT:The Business Web
The Consumer Web Platforms
Everything is Going On-Demand! No applications market is untouched…
Business Email
www.google.com/hostedsmallbusiness.yahoo.com
/email/www.zimbra.com
Word
www.writely.comwww.writeboard.comwww.inetword.com
many others…
Spreadsheets
www.numsum.comwww.irows.com
www.google.commany others…
Database
www.dabbledb.comwww.Lazybase.comwww.quickbase.com
many others…
www.buildonline.comwww.blinksale.com
many others…
Document Mgmt
www.pxn8.com www.pixoh.commany others…
Graphics
www.linkedin.comwww.plaxo.commany others…
Contacts Project Mgmt.
www.basecamp.comwww.jot.com
www.dreamfactory.commany others…
Innovation and New Technologies Shape the Future of Software
Why can’t business applications be as easy as the Consumer Web?
The Business Web
Create & Publish
Run IntegrateDeliver
Everywhere
ISV Standards Secure & Scalable Mash-UpsThink Global,
Act Local
New Business Model : The Application utility
Pre-Utility Software
Buy the software
Buy the hardware
Hire the dedicated staff
Customise, implement, train
Upgrade, update, maintain
No software
No hardware
No dedicated staff
Instant deployments
No hassle upgrade, update and
maintenance
Application Utilities
The Starting Point for On-Demand…
Try Before You Buy
Fast & Easy to Implement
Painless Upgrades
Lower TCO
Predictability
On Premises = Hidden Costs
Licenses
HardwareConsultants
InfrastructureMaintenance
Dedicated StaffUpgrades
On Demand = Lower Risk & Cost
Faster implementation with On Demand
The On-Demand Market Leader
32,300 organisations+600,000 users
50% of on Demand CRM market
*Source: IDC, Worldwide On-Demand Customer Relationship Management Applications Market 2004 Vendor Analysis, August 2005, rounded to nearest full percent.
On-Demand Reaches a Tipping Point in EMEA
52% GrowthHigher EMEA growth than US
52%41%
€1.9 Billion MarketEuropean On-Demand Market
2005 2011
4Bn
2Bn
March 2007
52%
US EMEA
5 0 0 0
ROLLS-ROYCEMotor Company
The Circle of Success
Developing The Next Generation Of Salesforce.com’s
The Circle of Success
Built on Proven Customer Trust
TRANSPARENCY
AVAILABILITY
SCALABILITY
PERFORMANCE
1. Delivering the Killer Apps: CRM
2. IdeaExchange: Community Empowerment
Post Product
Ideas
Post Product
IdeasVote on
Ideas
Vote on Ideas
3. Developer Network: Developer Empowerment
Join Community
of 35,000 Developers
Join Community
of 35,000 Developers
Build and
Publish Apps
Build and
Publish Apps
4. Development on Demand
Create Any Database
Create Any User Interface
Create AnyBusiness Logic
Run On Our Infrastructure
Customers Want Innovation, Not Infrastructure
The Fun StuffInfrastructure
Services
Network
Storage
Operating System
Database
App Server
Web Server
Data Center
Disaster Recovery
ApplicationServices
Security
Sharing
Integration
Customization
Web Services
API
Multi-Language
Multi-Currency
Workflow
Analytics
Multi-Device
Messaging
Search
OperationsServices
Authentication
Availability
Monitoring
Patch Mgmt
Upgrades
Backup
NOC
BusinessServices
Ordering
Provisioning
Licensing
Billing
Renewal
Upgrades
Marketing
Sales
You
The Fun Stuff
Us
InfrastructureServices
ApplicationServices
OperationsServices
BusinessServices
YouUs
5. AppExchange: Sharing & Distribution
67
183
228
300
430
The New Model Delivers Choice to Customers
550 Apps!500
Salesforce Foundation
The 1% model
1% time: All salesforce.com employees get 6 paid days a year to
volunteer in the community
1% product: Donation of CRM to charities and nonprofit initiatives
1% Equity: Grants to support community projects
1 with Earth: Earthforce – our response to carbon imprint globally
Power of Us Program
Partners of salesforce.com join forces with the
Foundation
Offer expert consultancy and skills to our nonprofit
community at affordable costs
And join in the Foundation volunteering events
European Volunteers (200 and counting)
Be a Hero:
as a useras a developer
as a partneras a volunteer
Investing when innovation is disruptive
Creative destruction, co-opetition around customers’ needs
Ex: Pervasive builds SAP connector for Salesforce.com
By the time structural implementation is half way, new technologies will become available as services
Mass customisation and globalisation means reduction of infrastructural costs down very quickly if the business model is based on internet (cost is shared by many many many) so most of the infrastructural investment is shifted from the end-user business to the venture capitalists
After the first dotcom crisis, this is done in a smarter way, doing business on Web 2.0 is much more "proof of concept" and partnership driven. Almost nothing can be done alone.
Lessons from the Business Web
SaaS: IT is becoming a utility/service rather than capital
investment
Real investment is in relationships and applications talking to each
other (integration)
Focus on innovation, not systems
Let intelligence emerge from connections in your network,
analytics alone may not be enough
Zero time-to-market
Success practices over “best practices”
Implementation is a full time job, let experts do it!
OnboardCRM and Success On Demand
Pro
cess
Pro
cess
PlatformPlatformPlatformPlatform
People
PeoplePar
tner
ship
Partn
ersh
ip
Virtual Team connecting East and West
Local partners
Business Excellence, Customer Success, Best Practices
Spreading the word about On Demand CRM
Building success stories
Preparing the market for the Business Web
Bringing “Success Practices” to Eastern Europe
www.onboardcrm.com
USE THE FORCE !
NDK Admin Building
1, Bulgaria Sq. 1463 Sofia
+359 2 489 11 70
+359 2 489 11 74
Thank you.