+ All Categories
Home > Documents > Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare...

Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare...

Date post: 07-Aug-2020
Category:
Upload: others
View: 2 times
Download: 0 times
Share this document with a friend
42
PCMH An entire team to call YOUR OWN Ann Arbor Family Practice Dr. Steven Thiry M.D. Wynda Carter R.N. Sue Saxton R.N, Practice Manager
Transcript
Page 1: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD

PCMHAn entire team to call

YOUR OWNAnn Arbor Family Practice

Dr. Steven Thiry M.D.

Wynda Carter R.N.

Sue Saxton R.N, Practice Manager

Page 2: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD

Presentation Overview

The path to PCMH

• In the beginning…………….

• The Electronic Medical Record

• PGIP

• PCMH roll- out

Page 3: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD

• 150 Physicians

• 37 APN/PA

• 30 Sites

• 250,000 Active Patients

• 22,000 New Patients in 2008

• 488,000 Patient Visits in 2008

• 2,652 Deliveries

• 700 Employees

What is IHA?

Page 4: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD

5 divisions including Internal Medicine, Family Medicine, Pediatrics, OB/GYN, and Surgery

After Hours

Ancillary Services – CT, General Ultrasound, General Radiology

Specialty Services – Maternal-Fetal Medicine, Pediatric and Adult Neurology, Dermatologic Surgery, General Surgery

Hospitalist Services at SJMH, Saline, and Chelsea for adult patients

What is IHA?

Page 5: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD

IHA’s Network of Care

Page 6: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD

Leadership Structure and Committees

IHA

endeavors through its evolved and participatory structure to bring all its resources to meet the

needs of our patients and the community.

Inspired by our Mission

Integrated Health Associates (IHA) exists to meet community needs through the provision of personalized,

high quality health and medical services to our patients in a manner which results in high levels of patient satisfaction

with clinical quality, services, accessibility and value.

Driven by our Values Commitment

Advocacy Respect

Efficiency Service

PATIENTS AND COMMUNITY

FAMILY MEDICINE OFFICES Ann Arbor Family Practice

Brighton Family Care Specialists IHA Family Practice

Milan Family Medicine Okey Family Practice Pinckney Family Care

INTERNAL MEDICINE OFFICES Chelsea Internal Medicine

AIIM-Cherry Hill AIIM-Commonwealth

Huron Valley Neurology IHA Plymouth Internal Medicine

IHA Hospitalists AIIM-Pauline

OB/GYN OFFICES Ann Arbor OB/GYN Associates –

Ypsilanti/Milan/Plymouth Associates in Gynecology &

Obstetrics – Brighton/Ypsilanti/Chelsea

Canton Obstetrics and Gynecology IHA Maternal-Fetal Medicine

IHA Menon, Miller & Midwives IHA WestArbor OB/Gyn

Walker Gyn. of IHA

PEDIATRIC OFFICES Chelsea Pediatrics

Child Health Associates-Ann Arbor Child Health Associates-Plymouth

Huron Valley Neurology IHA Livingston Pediatrics

Pediatric Healthcare Associates-Canton

Pediatric Healthcare Associates-Ypsilanti

Primary Pediatrics

SURGICAL OFFICES Canton Obstetrics & Gynecology?

Chelsea Surgical Associates IHA Dermatologic Surgery

Associates

FAMILY MEDICINE OPERATING TEAM

Bob Breakey, MD - Chair Michael Bruderly, MD

Karen Edwards Cindy Elliott

Zoë Foster, MD Janet Hubert, MD Mike Jasbeck, MD

Marty Murray Monty Okey, MD

Melissa Sokol-Keith, MD Mark Zawisa, MD

INTERNAL MEDICINE OPERATING TEAM

Karl Brenner, MD Peter Dews, MD Mary Durfee, MD

Cindy Elliott Michael Friedlander, MD

Joyce Leon, MD Mark Lindley, MD - Chair

Evan Padgitt, CNP Art Tai, MD

Dave Winston, MD Steve Yarows, MD

OB/GYN OPERATING TEAM Cheryl Bachman, CNM

Wes Beemer, MD – Chair David Bryant, MD

Cindy Elliott Jody Jones, MD Kris Miller, MD

Bryan Popp, MD Joanne Vicari, MD Karen Walker, MD

PEDIATRIC OPERATING TEAM Nancy Anastasi, MD Ginny Bareham, CNP

Susan Bass Karen Brenner, MD

Cindy Elliott John Gardner, MD

Beth Hall, MD Kim Meisenhelder, MD

Marty Murray Lisa Profera, MD

Nancy Spangler, MD - Chair

Elizabeth Stone, MD Howard Weinblatt, MD

Mary Westhoff, MD

SURGICAL OPERATION TEAM (part of OB/Gyn Ops Team)

Renee Bayer Wes Beemer, MD – Chair

Cindy Elliott Jody Jones, MD

Jennifer Kulick, MD Mel Larson Bruce Maki

Karen Walker, MD

COMMITTEES AND SUBCOMMITTEES

CLINICAL QUALITY IMPROVEMENT COMMITTEE

Wes Beemer, MD Robert Breakey, MD

Amy Cooke, MD Mary Durfee, MD –Chair

Cindy Elliott Nancy Griffith

Olav Jaren, MD, PhD Lynn Klima

Jennifer Kulick, MD Lynn Lewis, CNP Mark Lindley, MD

Lee McDonagh, RD, CDE Pary Reza, MD

Nancy Spangler, MD Sandy Talbott, CNP

Steve Thiry, MD

CLINICAL RESEARCH COMMITTEE

Will Chamness, MD Jeff Dimaya Cindy Elliott

Olav Jaren, MD, PhD Mark Lindley, MD

Gayle Moyer, MD – Chair Sharon O’Leary, MD

Melissa Sokol-Keith, MD Lowell Sprague

Steve Yarows, MD

COMPENSATION COMMITTEE Wes Beemer, MD Bob Breakey, MD Karl Brenner, MD

Bill Fileti Dawn Johnson

Mike Kucera, MD – Chair

Ted Merkel, MD Lowell Sprague

Art Tai, MD

APN/PA COMPENSATION SUB-COMMITTEE

Wes Beemer, MD Craig Brockman, CNP

Cindy Elliott Bill Fileti

Dawn Johnson Mike Kucera, MD

Jodi Lambert, CNP Linda MacEllven

Pat Reckling, CNP Nancy Sebby, CNP

Diane Weid, CNP – Chair

COMPLIANCE ADVISORY COMMITTEE Cindy Elliott

Jackie Gandol Chris Holda

Brad Judge, MD Linda MacEllven

Marty Murray Lena Payne

Joanne Vicari Block, MD Carol Ways, MD – Chair

David Winston, MD

FINANCE COMMITTEE Bob Adams, MD

Raj Deenadayalu, MD Bill Fileti

Mike Friedlander, MD Jim Marley, MD – Chair

Marty Murray Melissa Sokol-Keith, MD

Lowell Sprague Neal Weinberg, MD

Francie Youssef, MD

HEALTH PROMOTION Mira Agrawal, MD Lynn Klima, CNP

Ginny Johnson, MD Jay Lodwick, PA-C

Amy Middleton Pary Reza, MD

Nancy Sebby, CNP Steve Thiry, MD – Chair

Marti Walsh, MD Melissa Zarow, DO

Vicki Zilke, CNP

HUMAN RESOURCES COMMITTEE

Renee Armstead, MD Yuvelle Eaton-McFarland, MD

Cindy Elliott Bill Fileti

John Gardner, MD Joyce Leon, MD Linda MacEllven Gayle Moyer, MD Alberto Nacif, MD

Karen Walker, MD – Chair

LEADERSHIP DEVELOPMENT

COMMITTEE

Wes Beemer, MD Bob Breakey, MD – Chair

Mary Durfee, MD Bill Fileti

Michael Kucera, MD Mark Lindley, MD

Nancy Spangler, MD

IHA GOVERNING BOARD (IGB)

Wes Beemer, MD Bob Breakey, MD – Chair

Mary Durfee, MD Bill Fileti

Julie Gargan Kozma, CNP Mike Kucera, MD Mark Lindley, MD Jim Marley, MD

Gayle Moyer, MD Melissa Sokol-Keith, MD

Nancy Spangler, MD Steve Thiry, MD

Neal Weinberg, MD

MARKETING COMMITTEE

Sue Archer, MD Nancy Anastasi, MD

Cheryl Bachman, CNM Mike Bruderly, MD

Cindy Elliott Bill Fileti

Julie Gargan Kozma, CNP Bridget Long, MD

Kristin McFadden, DO Amy Middleton

Lisa Profera, MD – Chair

MEDICAL INFORMATICS COMMITTEE

Matthew Bressie, MD Chris Holda

Janet Hubert, MD Chris Kottke, MD Joyce Leon, MD

Marty Murray Mike O’Donnell

Evan Padgitt, CNP Sandy Talbott, CNP Neal Weinberg, MD

Mark Zawisa, MD - Chair

MULTI-SPECIALTY EXPANSION Robert Breakey, MD

Mary Durfee, MD Cindy Elliott

Bill Fileti Mike Friedlander, MD - Chair

Maria Heck, DO Jennifer Kulick, MD

Rajiv Deenadayalu, MD Peter Meyers, DO Lowell Sprague

Brian Woodruff, MD

NOMINATING COMMITTEE Rossana DeGrood, MD - Chair

Mary Durfee, MD Bill Fileti

Madelyn McMurtrie, CNP Monty Okey, MD

Steven Popper, MD

PATIENT SERVICE COMMITTEE Roger Chen, MD

Pam Davies, MD – Chair Joanne Dommer-Kind, CNP

Mary Durfee, MD Kathy Kise, CNP Linda MacEllven

Kimberly Meisenhelder, MD Darcey Owings, CNP

Pat Reckling, CNP Brian Woodruff, MD

PUBLIC POLICY COMMITTEE

Cindy Elliott Delores Garcia, MD

Maria Heck, DO Chris Holda

Jody Jones, MD – Chair Madelyn McMurtrie, CNP

Pary Reza, MD Karen Selle

RETIREMENT PLANNING

COMMITTEE Jim Alford, MD

Virginia Bareham, CNP Osamah El-Aroud, MD

Bill Fileti John Gardner, MD Jay Lodwick, PA-C Linda MacEllven Ted Merkel, MD

Kelly O’Connor, MD Monty Okey, MD

Jim Sansone, MD – Chair Lisa Sprague, MD Lowell Sprague Liz Stone, MD

David Winston, MD

RISK MANAGEMENT COMMITTEE

Wes Beemer, MD - Chair Cindy Elliott

Bill Fileti Ginny Johnson, MD

Julie Gargan Kozma, CNP Allison Kreske, MD Mark Lindley, MD Ken Owings, MD Carol Ways, MD

WEB SITE COMMITTEE

Cindy Elliott Pat Gordon, MD

Chris Holda Vaishali Katial, MD Lynn Klima, CNP Amy Middleton Lisa Morris, MD

Theresa Poppe, MD Brian Woodruff, MD - Chair

Steven Yarows, MD Carla Zahuranec, MD

Mark Zawisa, MD

IHA MANAGEMENT TEAM

Jackie Gandol Chris Holda Lynn Klima Amy Middleton Director of Business Director of Technology & Director of Clinical Director of Marketing Services Information Services Improvement Marty Murray Linda MacEllven Vice President - Director of Human Administrative Services Resources & Customer Service Cindy Elliott Lowell Sprague Chief Operating Officer (COO) CFO

Bill Fileti President & CEO

Page 7: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD

Where do we start?

• Select Offices to Pilot

– Cherry Hill Internal Medicine

– Okey Family Practice

– Plymouth Internal Medicine

– CHA-Plymouth

–Ann Arbor Family Practice

Page 8: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD

What are IHA’s tools for building ourPatient-Centered Medical Homes?

•Extended Access

•Test Tracking

• Patient Registry

• ePrescribing

•Care Management

•Patient Provider Partnership

•Performance Reporting

Page 9: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD

“Getting through to the Office”

Patient Satisfaction at IHA

Survey Period IHA Overall AMGA Norm

(Excellent) (Excellent)

Spring 2005 33% 39%

Spring 2006 38% 42%

Spring 2007 38% 45%

Fall 2007 41% 45%

Spring 2008 44% 44%

Fall 2008 45% 44%

Spring 2009 47% 44%

Page 10: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD

Advancing Access

Page 11: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD

IHA ER Utilization Trends

Jan 08 Feb 08 Mar 08 Apr 08 May 08 June 08 July 08 Aug 08 Sept 08 Oct 08 Nov 08 Dec 08 Jan 09

HAP ER Rate/1000 180 216 185 149 167 159 142 141 163 171 166 152 169

Priority ER Rate/1000 217.51 224.48 223.84 208.28 203.11 197.3 182.39 190.17 220.9 191.65 171.12 163.05 182.09

125

145

165

185

205

225

Page 12: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD

Barriers to getting started……

• Resources, resources, resources– Project Manager

– Training – IHA University

– The SE Michigan and National Economy

• Decreased Visits in 2008

• System interfaces with multiple institutions

• EMR vendor limitations

Page 13: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD

• Registry Function

• Test Tracking

• Development of Internal Coaches

• Roles and Responsibilities

• Care Coordination: Learning Collaborative with HVPA and U of M

Thinking in a New Way… LEAN

Page 14: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD

Identifying Teams

Page 15: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD
Page 16: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD

Planned Care: The Chronic Care Model

Chronic Condition Visit

Recall

f/u appt scheduled

Planned care follow-up:

phone/face to face

Run registry

Pre-call

Task

Recall

Page 17: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD

• Newly diagnosed

• BP >130/80 on two consecutive visits

• A1C > 8.0

• Co-morbidity associated with diagnosis: CAD, CHF, CVA, PVOD

• Depression

• LDL >100

• Change in medications

• Recent hospitalization

Recommendations for Planned Care: Complicated Diabetes

Page 18: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD

PEACHFARM

Page 19: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD

Diabetes Flow Sheet

Page 20: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD

Health Changes Action Plan

Page 21: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD

Planned Care Follow-Up

Page 22: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD

The Future State

• Program Manager

• Learning Collaborative

• Build infrastructure

• Develop and track desired metrics

• Collaboration between Medical Management and I.T.

• Align compensation structure

• Align management incentives

Page 23: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD
Page 24: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD

It’s kind of fun to do the impossible!

Walt Disney

Page 25: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD
Page 26: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD

AAFP and the PCMH

• Our primary goal is to provide the best possible

care to every patient.

• It is a transformation.

• Some changes will be noticeable as we build our

medical home.

• It will require a commitment to change.

Page 27: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD

Getting Started

• Choose/identify the “Office Leads”Process committee should include representatives from:

• Clerical (Phones, check in/out, file rm.)

• Clinical (MA’s, Nurses) -

• Provider

• Practice Manager

WHY?This group will facilitate evaluation and change in office policy and

procedures. They will function as the “go to” people for the staff.

Page 28: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD

Committee Evaluation Meetings

• Start the LEAN process

• Evaluate/Map the present office process for a patient.

• Take each step from first contact by phone through checking out at the end of the visit. (Your process)

WHY?You will get a clearer picture of the patient experience and how the

staff response affects each step.

Page 29: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD

Cont….

• Evaluate/Map the future office process. Define Step by Step what the “ideal” process should be.

• Choose one or two goals each week to change.

• Each committee member reports back at weekly meetings, how the changes affected that area and suggest change if needed.

• Committee continues to add changes until FUTURE office process goals are met.

Page 30: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD

Cont.

• Keep in mind some goals are more easily met than others. Flexibility and patience are key to a successful change.

Page 31: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD

Make the Right Thing the Easy Thing

Same Way

Every Time

No Double Work

Increase Efficiencies and

Decrease Errors

Page 32: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD

Processes Identified for Change

• Phones: operator takes live calls.

• Answering menu activated for pt only if all operators are on another call.

• Answering menu changed. Choices made clearer. Decreased number of choices.

• Clerical/front office:

All pt. insurance confirmed

prior to visit (decrease wait time at check in).

• Check-in/check out

consolidated in one area.

• Planned care patients identified at check in by EMR alert and flagged for MA and provider.

Page 33: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD

Cont…

• MA rooming the patient: standardized rooming protocol.

• Provider visit:

– Interruption policy

– Standardized equipment supplies for each exam room

– Preferred specialist list for referrals in each exam room

* Improved overall cycle time.

Page 34: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD

Processes Identified for Change cont.

• Planned Care Visits

– Diabetic patients only

Develop protocol

– Expand role of the office RNBillable planned care follow-up phone call and nurse only

office visit ( T-code billing)

• Template in EMR for provider and nursing.

Page 35: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD

Planned Care Follow-Up

Page 36: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD

Patient Education

• Informational bulletin board designed and displayed in the lobby.

• Handouts- informational brochure-

IHA patient centered medical home.

• Protocol-discusses with all patients PCMH done by clinical/provider staff.

• Documention in EMR.

Page 37: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD
Page 38: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD
Page 39: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD

Implementing the Plan

• Staff Education:

– Updates and process changes discussed at monthly meetings, on alternating weeks.

– Clerical only

– Clinical only

– Providers only

– All staff meeting

• PCMH competency

– Each staff member reviews an online power point presentation.

“IHA and the PCMH”

– Assessment test to validate competency

Page 40: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD

Implementing the Plan cont…

• PCMH office LEAD process committee

Weekly meetings

• Ongoing evaluation, maintenance and implementation of office processes

Page 41: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD

Predictors of Success

• We’re aligned with our mission/vision

– IHA exists to meet community needs by providing personalized, high-quality health and medical services to every patient. We strive to achieve unparalleled patient satisfaction with our clinical quality, service, accessibility and value.

• There’s been an articulated need for change

• We have the commitment of Leadership

• We have an effective transition team

• Failure brings consequences

Page 42: Where do we start? - bcbsm.comPediatric Healthcare Associates - Canton Pediatric Healthcare Associates - Ypsilanti Primary Pediatrics ... Jennifer Kulick, MD Rajiv Deenadayalu, MD

ASK US HOW IT’S GOING

NEXT YEAR…


Recommended