Whitecourt Community Services Department 2015 Annual Report

Community Services Department 2015 Year-End Report

Community Services Department 2015 Year-End Report

Table of Contents

Introduction ................................................................................................................................ 3

Recreation Manager Report ...................................................................................................... 4

Guest Services Coordinator Report ...................................................................................... 7

Facility Bookings Report .............................................................................................. 12

Recreation Coordinator Report ........................................................................................... 15

Fitness Coordinator Report ................................................................................................. 20

Aquatic Coordinator Report ................................................................................................ 27

Arts & Culture Coordinator Report ...................................................................................... 31

Child Mind Coordinator Report ........................................................................................... 34

FCSS Manager Report ............................................................................................................. 35

Food Bank Statistics Report ........................................................................................... 39

FCSS Coordinator Report .............................................................................................. 40

Early Childhood Development/Parent Link Coordinator Report ...................................... 48

Dial-A-Bus Report .......................................................................................................... 53

Family Community Liaison - Baranowsky Report ........................................................... 54

Family Community Liaison – Loughran Report ............................................................... 57

Facility Manager Report ......................................................................................................... 59

Public Transit Coordinator Report ......................................................................................... 62

2015 COMMUNITY SERVICES ANNUAL REPORT INTRODUCTION

Welcome to the 2015 edition of the Community Services Department Annual Report. The Department once again had a busy year, offering a wide variety of programs, services, and facility operations to the residents of the Town of Whitecourt, Woodlands County, and surrounding communities. Staff and Community Services Board Members are proud of the accomplishments that occurred in 2015; as we continue to maintain as high of standards as possible, evaluate and build upon past work, and look to the future to continue to meet the needs of the community. Thanks to the following Board Members for their work in 2015:

Gord Nendsa – Chair Dana Kentner – Vice Chair Wendy Poirier Dave Arcand Harvey Lentz Ron Govenlock Norm Hodgson

Town of Whitecourt MISSION STATEMENT: THE COUNCIL AND STAFF OF THE TOWN OF WHITECOURT FUNCTION ON BEHALF OF THE COMMUNITY TO ENHANCE THE QUALITY OF LIFE FOR ALL RESIDENTS, WITH A COMMITMENT TO THE WELL BEING OF THE COMMUNITY.

Allan & Jean Millar Centre VISION: TO CREATE A TRUE COMMUNITY FACILITY WHERE RESIDENTS ARE INSPIRED AND STRIVE TO DEVELOP HEALTHY LIFESTYLES AND HEALTHY FAMILIES THROUGH MEANINGFUL LEISURE OPPORTUNITIES.

Allan & Jean Millar Centre MISSION STATEMENT: THE MISSION OF THE ALLAN & JEAN MILLAR CENTRE IS TO ENHANCE THE QUALITY OF LIFE IN THE TOWN OF WHITECOURT AND WOODLANDS COUNTY. THE ALLAN & JEAN MILLAR CENTRE STRIVES TO CONTRIBUTE TO THE PHYSICAL, SOCIAL, EDUCATIONAL, AND LEISURE NEEDS BY OFFERING SERVICES AND PROGRAMS IN A DYNAMIC, SAFE, AND CUSTOMER ORIENTED ENVIRONMENT.

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COMMUNITY SERVICES DEPARTMENT

Recreation Manager

Chelsea Grande/Kelly Sadoway

2015 Year-End Report

Introduction This position changed hands, November 2015. For the remainder of 2015, Kelly’s efforts were committed to recruitment and training of new staff, in addition to learning the policies and procedures relevant to this new level of responsibility. We continue to focus on team building and moving forward to meet the goals we have identified. Prior to beginning 2016 budget deliberations, we met to review and update our business plan. Two great successes identified in this process were our ability to connect with young adults and newcomers to Whitecourt through the NOW programming, and the ability to engage males through our newly developed, male focused, fitness classes and promotions. It was identified that we need to continue to focus on engaging youth by getting input and breaking down barriers to access programs and also continuing to promote fitness and our programs through business and industry. New dollars were allocated in the 2016 budget to allow for a partnership with the schools where certain grades of junior high school students would receive an opportunity to try a sampler fitness class for free. Meeting with recreation staff, in addition to facility-wide staff meetings, continue to be a priority as we move into the new year.

Through the 2015 business planning process, areas of need for training and training priorities were identified, and a list of speakers was presented to staff that met the training goals. The staff chose “The Willie Spears Experience”. This training was incorporated with the facility-wide staff meeting in January, 2015. Staffing

Staff changes in the Recreation Department in 2015. o Jessica Crawford-Corrin finished 2015 as Guest Services Coordinator and has

since started her maternity leave. o Michelle McKee resigned as Fitness Coordinator in September. o Jolene Rarick is the Fitness Coordinator as of December 16. o Kara Grywacheski moved from the Arts & Culture Coordinator position to

Community Services Secretary in October. o Kelly Sadoway moved from Recreation Coordinator to Manager of Recreation in

November. o Emma Harper is the Recreation Coordinator as of December 14, 2016.

Some highlights are:

o Increase in Fitness Coordinator hours to include a social media component o Children’s Festival, two concerts and fringe shows o Etiquette brochure for the Fitness Centre and Alliance Pipeline Aquatic Centre

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o Monthly fitness challenges o Summer Unplugged Program at Rotary Park o Membership appreciation events (#pickyourfit) o Pool chemistry adjustments to meet new standards

Safety & Emergency Procedures Monthly safety meetings were hosted for the department. We continued to update and

review safety procedures as a team through regular department meetings and safety meetings.

Managers have worked together to revise incident procedures, incident report procedures and forms, and facility inspections.

Coordinators have started completing monthly inspections of their areas of the facility. Marketing Through the business planning process, four main target areas for marketing were identified to focus on in 2015; non-active people, corporate/business, members, families, youth, men, and hotels.

Aligning with these goals, we have hosted a corporate challenge event (Dodgeball), offered some programs and fitness classes geared for men, and membership appreciation events such as Pick Your Fit.

We have been really focusing with staff on how we can engage men in the community, in addition to those residents that are not active (in the development of their community and/or physically) and how we can reach these populations.

Have placed information holders in hotels and started to develop a corporate/business presentation on workplace fitness and the benefits of Allan & Jean Millar Centre membership.

Sponsorship Sponsorship renewal and recruitment remains a priority. Chelsea worked to recruit sponsors and negotiate, secure and manage sponsorship contracts and payments for the Allan & Jean Millar Centre, Scott Safety Centre, Communities In Bloom, Carlan Services Community Resource Centre, Winter Recreation Park and operational sponsorships. We have added two new sponsors at the Allan & Jean Millar Centre:

A.S.A.P. Heating & Well Servicing Fitness Centre Life Med Pharmacy Kids Corner

Playgrounds/Parks

Completed a design for Baly Park Playground. The playground was installed in October. Met with the field user groups, along with the Director of Community Services, to identify

the current and upcoming needs of the groups. Two sun shelters were installed at Rotary Park. A sail structure was installed near the

waterslide exit in partnership with ANC. It will shelter families lounging on the grass area. A steel sun shelter was installed by the playground in partnership with the Lemay family. This sun shelter will provide a picnic spot for families. Dog gates were installed at the Rotary Park dog park.

Additional signage was developed for Rotary Park. Began researching and working on mock-ups for trail signage.

Winter Recreation Park Project

The opening was delayed until winter 2015 as the project timelines were not met.

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Continued to work with the Society throughout the year on operating strategies/business plan and oversaw the completion of the capital project.

The capital project was completed mid-December. A lease agreement was signed with the Society and the Society has been operating the park.

Communities in Bloom

The 2015 local competition was very successful with 48 entries. The award winners received a local artist designed, hand-tiled, stepping stone for their garden or a canvas print of their property.

The committee hosted the 2015 Provincial Awards in September 2015. Through this event, we showcased many of our local attractions including Rotary Park, the Willow Project, the Winter Recreation Park, and Hard Luck Canyon.

The committee also hosted two workshops: Composting and Tree Pruning with 31 and 29 participants, respectively.

As a water conservation initiative, the committee purchased and resold 100 rain barrels made from recyclable materials to residents.

Performing Arts Continue to be the liaison between the Town and Society for the proposed future

performing arts facility. Toured facilities in Edmonton and surrounding area with Council and Society

representatives. Conducted two performing arts centre open houses in Whitecourt and participated in

three open houses in the County. Put out a request for proposals for the review of the feasibility of a performing arts centre

and the development of a business plan for the proposed centre. Conducted interviews and Webb Management was selected. Worked with Webb Management to coordinate community meetings and provided input throughout the process.

Continue to work with the Whitecourt & Woodlands Performing Arts Society to provide new art experiences for the community. The Society will use any funds raised to provide enhancements to a future performing arts theatre.

The Arts and Culture Coordinator hours have increased to reflect the variety of special events and projects that are delivered. Additions include the Children’s Festival and Party In The Park.

Policies & Procedures

Updating standard operating policies and procedures for many areas was completed in 2015. Updating will continue into 2106. Completed procedures are:

o Credit card procedure o Safety Inspection procedure o Spectrum procedure o Vehicle Safety (Pre/Post inspections) o Emergency procedures o eCompliance procedures

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Guest Services

Ashley Ellis


Staffing:

Ashley Ellis was hired to cover the Coordinator position maternity leave in early January, 2016.

Our permanent Guest Services 2 positions have remained quite consistent. There remains to be turnover in casual staff.

We continued to be very busy selling memberships, registering guests into programs, and actively training staff on customer service. Staff also provided guest facility tours throughout the year.

Highlights of 2015

Daily Fees & Admissions: $224,061.92 (up $8,107.74 from 2014) Membership Revenue: $642,001.92 (down $1,426.71 from 2014) Scanned Visits: 110,749 (up 6,394 from 2014) Online registration: $19,711.68 (down $1,883.57 from 2014)

Marketing Initiatives

The 30/30 Fitness Challenge went very well in 2014, but started to decline in 2015. It was held for six weeks, from January 2 to the middle of February, and required members to complete 30 days (out of 45) working out at the Allan & Jean Millar Centre for at least 30 minutes. Prizes were a one-month membership drawn from the people who completed the challenge; and a three-month membership drawn from all who tried to complete the challenge (and either finished, almost finished, or were not close to finishing). We had a binder with the sign-up sheets. Guest Services staff were great when it came to encouraging members to sign up and also about reminding participants to fill out their sheets. All sheets were kept in a binder at Guest Services, and participants entered their activity time while they were at the facility. This challenge ran simultaneously to the Mount Robson fitness challenge. In 2016, the challenge will be replaced by the Mount Robson challenge.

We held a membership appreciation week, which included a #pickyourfit passport. This allowed participants to participate in a variety of fitness classes that were offered at the Allan & Jean Millar Centre. We had a number of activities for customers to participate in, to receive a ballot. The ballot would allow them to enter a draw where they could then receive 5%, 10%, 15% off fitness classes and/or 1 month, 3 month, 6 month, and annual memberships from August 31 to September 3, 2015. Customers also received ballots for

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a chance to win a number of prizes, such as water infusers, t-shirts, socks, and a Fitbit Charge HR. This was a very successful launch with high participation.

#HEALTHY100WHITECOURT was a marketing campaign that promoted healthy and active living within the community of Whitecourt. This marketing campaign allowed participants to share the healthy choices that they had made to promote positive emotional, intellectual, spiritual, environmental, social, and physical health in their daily lives.

#mywhitecourtlife was a marketing campaign that promoted various activities that were taking place in the Whitecourt community.

Gift card sales during our December gift card sale promotion decreased by $354.79 over 2014. The total sales were $6,903.59.

December promo gift cards were mailed out with a free day pass attached. We received 395 day passes from customers who had wanted to participate in various activities at the Allan & Jean Millar Centre. There was a great turn-out this year for the day passes. We believe this was due to the dates for the passes coinciding with the school breaks.

We offered summer fun pass sale which gives students a discounted rate for memberships between May 1 and August 31. Our summer fun pass sales increased slightly from 73 passes sold in 2014, to 88 passes sold in 2015. All participates received a free pair of Allan & Jean Millar Centre sunglasses with their purchase.

Special Events Held at the Allan & Jean Millar Centre

Tim Hortons Community Fun Nights (second Saturday of every month) Fallen 4 Marathon Tae Kwon Do Tournament Karate Tournament Sabres Cheerleading Hilltop High Volleyball Tournament Blue Dolphin Swim Meet Community Connections Registration Night Walk a Mile – Wellspring Fundraiser Go Girl Conference Filipino Basketball Tournament Terry Fox Run Job Fair, Career Expo, Education Expo Dive In and a Movie

Projects and Events

Night Out in Whitecourt Committee: o Darts Night at the Legion o Learn to Curl Night

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o Salsa Dancing Night o Sledding Party o Trivia & Karaoke Night o Learn Billiards & Fun Pool Tournament

Safety Training Brett Kissel Concert Party in the Park World Snowmobile Invasion Concerts Monthly Safety, Coordinator, and Guest Services meetings

Team Configuration The Guest Services Department currently has a team of 9 staff members, which includes three part-time Team Leads and six part-time Guest Services Associates. The Team Leads’ rotating schedule is currently a part-time schedule where each Team Lead works three days on, three days off, three nights on. This schedule gives Team Leads a 28 hour work week, which is more manageable for the individual. This schedule boosts productivity and initiative, while still allowing for them to enjoy life outside of work. Staff Training We are constantly training and updating staff, trying to ensure they are as knowledgeable and efficient as possible. We have been focusing on training, policy and procedures, and making sure that we are completing our daily duties correctly and efficiently. Regular staff meetings were held, some for the entire department, and some for just the Team Leads, where we often discussed policies and procedures, not only to remind each employee of them, but to make sure that we are all aware of the reasons as to why they have been implemented and why they must be upheld. For 2016, we will offer incident report training again to all staff within the facility. This will provide consistency when filling out the reports. Each section of the report will be broken down in a step-by-step process and thoroughly explained to all staff to provide them with a clear understanding. Membership Goals We have exceeded our 2015 annual membership goal by 236 annual memberships; increasing from 813 for 2014 to 1049 for 2015. Our goals for 2016 are: increasing our memberships, increasing scanned visits, and updating e-mail addresses and photographs on an individual’s facility membership. We will be continuing to have staff challenges as they have proven to be effective in reaching our goals.

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Comparing Annual Memberships

2013

2014

2015

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AJMC Membership & Admission Stats

2015 Jan Feb Mar Apr May June July Aug Sept Oct Nov Dec Total to DateAnnual 345 86 77 51 36 22 39 57 111 52 85 78 1039EFT's 932 934 938 930 909 877 851 806 806 783 810 805 103811 Month 474 434 463 359 263 247 265 285 342 380 342 298 41523 Month 67 60 51 32 33 30 44 24 35 50 38 43 5076 Month 13 15 17 26 21 9 2 13 14 6 17 9 162Summer Fun Passes 0 0 3 26 42 17 0 0 0 0 0 0 88TOTAL MEMBERSHIPS 1751 1529 1549 1424 1304 1202 1201 1185 1308 1271 1292 1233 16249Scanned Visits 11618 11116 12587 9176 7987 7372 6983 7324 8280 9362 10102 8842 110749Rotary Free Swim 475 366 490 288 464 348 292 570 540 351 481 453 5118Gift Card Sale $157.94 $590.06 $339.00 $275.00 $254.50 $252.00 $172.20 $180.00 $75.00 $479.20 $425.00 $6,951.60 $10,151.50Online Registration $381.80 $3,551.00 $1,157.95 $390.53 $1,633.53 $1,624.31 $775.51 $4,645.26 $1,258.05 $633.57 $2,773.41 $886.76 $19,711.68Daily Admission $22,429.70 $20,945.15 $25,484.23 $18,298.03 $15,236.08 $14,480.79 $18,407.91 $19,915.39 $17,245.89 $16,200.02 $18,764.53 $16,654.20 $224,061.92Membership revenue $146,111.88 $58,424.23 $56,638.50 $51,453.68 $47,378.98 $40,149.49 $40,332.71 $39,751.63 $46,100.46 $43,986.51 $41,804.30 $29,869.55 $642,001.92

2014 Jan Feb Mar Apr May June July Aug Sept Oct Nov Dec Total to DateAnnual 106 126 59 26 40 24 24 48 128 70 72 43 771EFT's 971 975 993 995 982 962 905 891 909 883 900 910 11276Month 442 443 466 360 281 257 245 237 332 342 331 205 3941Summer Fun Passes 8 55 9 0 1 0 0 0 0 73TOTAL MEMBERSHIPS 1519 1544 1518 1389 1358 1252 1174 1177 1369 1295 1303 1158 16056Scanned Visits 10375 10838 11857 9354 8178 7404 7139 6219 8394 9185 8357 7055 104355Rotary Free Swim 387 521 615 408 385 387 200 327 484 385 179 157 4435Gift Card Sale $876.35 $0.00 $134.00 $222.70 $25.00 $671.82 $56.20 $80.00 $1,722.25 $719.29 $456.03 $7,258.38 $12,222.02Online Registration $736.62 $4,810.35 $824.59 $845.15 $2,580.74 $281.75 $180.00 $4,623.70 $1,139.95 $1,190.50 $2,902.81 $1,479.09 $21,595.25Daily Admission $19,734.00 $22,869.62 $24,511.20 $17,621.20 $15,364.71 $15,122.80 $21,997.60 $19,016.70 $17,640.63 $16,615.16 $14,060.98 $11,399.58 $215,954.18Membership revenue $139,202.22 $54,592.97 $57,128.92 $51,065.29 $48,673.30 $38,774.41 $28,750.45 $36,978.80 $54,773.91 $52,325.54 $48,140.02 $33,022.80 $643,428.63

2013 Jan Feb Mar Apr May June July Aug Sept Oct Nov Dec Total to DateAnnual 211 55 50 69 22 28 35 32 128 64 70 7 771EFT's 952 959 983 1000 980 946 901 911 938 946 970 953 11439Month 440 436 444 462 319 238 280 285 356 346 351 233 4190Summer Fun Passes 1 39 55 4 0 1 100TOTAL MEMBERSHIPS 1603 1450 1478 1570 1376 1216 1216 1229 1422 1356 1391 1193 16500Scanned Visits 11111 11130 11894 12385 9851 7475 7500 6959 7527 9400 9105 7122 111459Rotary Free Swim 385 418 497 487 401 361 324 352 429 390 355 342 4741Gift Card Sale $268.35 $211.75 $250.00 $502.83 $330.00 $190.12 $198.92 $265.00 $322.25 $580.00 $990.20 $3,779.10 $7,888.52Online Registration $0.00 $0.00 $0.00 $0.00 $1,678.52 $159.75 $102.00 $2,656.66 $829.39 $1,287.96 $1,323.69 $786.57 $8,824.54Daily Admission $16,444.49 $22,906.10 $23,329.10 $23,584.30 $14,421.50 $15,119.70 $19,360.50 $19,512.00 $14,972.90 $16,214.92 $15,707.00 $13,118.30 $214,690.81Membership revenue $151,424.49 $54,593.80 $57,501.10 $61,463.03 $47,856.52 $40,369.67 $40,926.78 $38,553.71 $51,250.81 $43,032.40 $44,899.85 $31,297.27 $663,169.43

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Facility Bookings

Lori Mather


Arena Revenue (GST Included) Revenue generated in 2015 was slightly less than 2014; some differences were two adult recreational men’s teams folded - there were 9 teams; now there are 7. Also one female team folded at the end of 2014; now there are two female teams. The skating club had an increase in revenue due to a large competition held in December; also an increase in revenue with the 3 on 3 rentals. Rental Group 2015 2014 Adults 28,539.15 36,339.50 Senators 3267.50 3,512.00 Grand-dads 3850.00 3,621.50 Ladies 8445.50 10,004.24 Figure Skating 40,357.50 34,963.00 Minor Hockey 101,851.25 99,605.68 Junior A – Wolverines 33,947.50 35,470.00 Industries Tournament 4444.00 4,570.00 Other Rentals:

3 on 3 4250.00 3,310.00 Troy 3 on 3 1615.00 Rentals 2677.50 2,924.75 Pembina Pipeline 960.00 1,518.00

Total: $234,204.90 $235,838.67

Non-Ice Rentals Year-End Summary

Summer Non-Ice 2015 2014 Trade Fair - May 3,140.00 3,070.00 Hilltop Graduation 200 200

Total: $3,340 $3,270 Two off season rentals.

Arena – Fees and Admissions

$2000 Sponsorship from Rotary Club for public skating and slide & glide. Shinney is free with an Allan & Jean Millar Centre Membership.

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Community Use of School Facilities Community use for gym space is mainly booked for Tae Kwon Do, Karate, Community

Basketball, and Club Volleyball. Most community use for classroom space is booked at St. Joseph’s School.

Community School Use Hours 2015

Community School Use Hours 2014

School Community Groups

St. Mary

281

Karate – Gym 86 Community Basketball – Gym 14 Other Bookings

381 403.5 Total – St. Mary School

St. Joseph

68

Tai Chi – Cafeteria 84 Filipino Basketball – Gym 22 Classroom Bookings

174 192.5 Total – St. Joseph School

Hilltop 7

Minor Hockey/Skating Club - Classroom

113.5 Club Volleyball – Gym 120.5 10 Total – Hilltop High School

Pat Hardy

220.5

Club Volleyball - Gym 123 Taekwondo – Gym 19 Special Olympics - Gym 13 Hand Ball – Gym

9 Minor Soccer - Gym 384.5 264 Total – Pat Hardy Primary School

Central

211.5

Taekwondo - Gym 6

Boys & Girls Club – Gym

18 Dance Class - Gym 235.5 228 Total – Central School

Percy Baxter

186

Club Volleyball – Gym 8.5 Karate – Gym

31.5 Community Basketball – Gym 26 Bookings - Lunchroom

252 332 Total Percy Baxter School Total Hours: 1,547.5 1,430 Community Use and Community Services Use Of School Facilities - Detail

School Community

Services - 2015

Community Use - 2015

Total Hours Total Hours Used 2015 Used 2014

St. Mary 0 381 381

403.5 St. Joseph 16 174 190

192.5

Hilltop 5 120.5 125.5

10 Pat Hardy 0 384.5 384.5

264

Central 2.5 235.5 238

223 Percy Baxter 0 252 252

332

Total Hours: 23.5 1547.5 1571

1425

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School Use of Town Facilities

Arena Arena

Pool Pool

2015 2014

2015 2014

St. Mary 0 0 28 23.5 St. Joseph 33 33

46.25 51.25

Hilltop 88 55

55.5 24 Pat Hardy 40 25

63 61.5

Central 0 0

18 22.5 Percy Baxter 252 317.25 17.5 48 TOTAL HOURS: 413 430.25

228.25 230.75

St. Joseph and Percy Baxter Schools held a Hockey Academy at the Scott Safety Centre during the week. Percy Baxter School used both arena/fieldhouse from 11am - 1pm, five days per week. Percy Baxter Hockey Academy paid for memberships at the Allan & Jean Millar Centre.

St. Joseph School is at the arena 7:45 - 8:45am Tuesday/Thursdays. Arena usage above for St. Joseph School and Percy Baxter school is all hockey academy use.

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Recreation Coordinator

Emma Harper


Birthday / Team / Holiday Parties:

In 2015, the Allan & Jean Millar Centre hosted a total of 215 parties. The breakdown is as follows: - Non-Facilitated: 142 - Bouncy House: 36 - Program Leader Facilitated / Theme: 43

Facilitated and Bouncy Castle party bookings continue to be popular. Occasional bookings included both bouncy castle and facilitated party.

We continue to use our “Build a Party” sheet for party bookings and currently have the following themes: Nerf Mania, Pirate Party, Mini Carnival, Crazy Science, Anything & Everything, and Prince and Princess.

Special Events:

Tim Hortons Community Fun Night - Tim Hortons has continued to sponsor a Community Fun Night one evening per

month (for 10 months) where community members come and play at the Allan & Jean Millar Centre for free. Tim Hortons contributes snacks and subsidizes costs for the event. Each event has a theme and is facilitated by program leaders. Themes in 2015 included: Sports of All Sorts; Rock it Out Dance Party; Obstacle Course Challenge; Summer Blow Up; Nerf Mania; Carnival Games; Everything and Anything; Race O Rama; and Holiday Games, Crafts, & More.

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- Approximately 720 people attended these events in 2015. This is approximately the same number as last year.

Go Girl Conference Whitecourt - The Go Girl Conference was hosted in Whitecourt on May 2, 2015. - Whitecourt and surrounding communities came together to offer this one day

event for girls focused on physical activity and health with the goal of promoting self-confidence and an active lifestyle.

- 147 girls between the ages of 11-15 years attended the event. - Participants came from Jasper, Edson, Fox Creek, Mayerthorpe, and Whitecourt. - Participants took part in sessions focused on physical activity and health

including: cheerleading, junior lifeguarding, volleyball, obstacle course races, hooping, healthy snacks, archery, kickboxing, and more.

- The girls really enjoyed the event and we are excited for next year’s event in Jasper.

Night Out In Whitecourt (NOW Events)

- This program is running for its second year. We continue to highlight different businesses and locations in our community for adult only events. The purpose is to meet new people, check out a new location in town and have a fun night out. We ran this completely free drop-in program one night per month from January through May, and September through November.

- We did some repeat events this year as well as trying some new ones. - Participation has increased from last year as people become more aware of the

program.

Event Title Participants Community Sponsors Learn to Line Dance 70 Vapor Club Wine Tasting Extravaganza 100 Whitecourt Golf & Country Club Sledding Party Cancelled Due to weather Karaoke & Trivia Night 55 Roadhouse Pub & Grill Learn Billiards and Fun Pool Tournament 50 Crown & Anchor Pub/Whitecourt Pool

League Darts Night at the Legion 50 Whitecourt Legion/Whitecourt Dart Club Learn to Curl 45 Whitecourt Curling Club/Panago Pizza Salsa Dancing at Vapor Night Club 45 Vapor Club

Family Day

- Family Day activities this year were centered on a “Winter Carnival” at Rotary Park. The Winter Carnival was an outdoor event including an ice slide, an ‘Olaf’ snow bench for photo opportunities, ice blocks available to construct with, snow painting, hot chocolate and hot dogs provided by Scott Safety, and horse and wagon rides. The pond was cleared for skating and the Vista theatre offered two showings for a discounted price and food bank donation.

- Approximately 800 people attended the Family Day festivities this year.

Canada Day - Canada Day was a beautiful sunny day, bringing many of our residents out to

Rotary Park to partake in the fun.

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- There was live entertainment from 12:00 – 7:00 p.m. (featuring: Joe Saumer Band, Greg T the Magician, Filipino Dancers, Highland Dancers, Sabres Cheer demo, and live bands).

- There were five food vendors, several activity stations for kids to partake in, bouncy castles, a dunk tank, crafts and more.

- It is estimated that over 3000 people spent time in the park between the hours of 11:30 a.m. and 7:00 p.m.

- Next year we plan to provide two events. The first will be a family event between 11:00 a.m. – 3:00 p.m. at Rotary Park and the second event will be an evening event with live music and fireworks at Graham Acres Park between 7:00 - 11:30 p.m.

Spookfest

- Spookfest returned on October 31; an afternoon Halloween Party co-hosted by the FCSS and Recreation Departments.

- Close to 500 people attended this event. - Activities included carnival games and prizes, crafts, and of course, bouncy castle

fun. - The event ran for three hours between 2:00 – 5:00 p.m. - We had a healthy lifestyle theme this year and did not give away any candy or

food, other than popcorn.

Trade Your Treat. - This was a new event this year. - Kids were invited to trade in their candy for a chance to win either a scooter

(Timberstoke) or a GT Racer (Canadian Tire). - The candy was weighed and for every 300 grams, the child received one ballot

for the draw of their choice. Approximately 200 pounds of candy was donated. - The draw took place at Community Fun Night on November 14, 2015. - IGA generously offered to donate a pound of produce to the Food Bank for every

pound of candy we collected. - The candy was redistributed at the Santa Claus Parade this year.

Santa’s Party - Santa’s Party was held on Saturday, December 12 from 4:00 – 6:00 p.m. just

before the Community Fun Night. - Activities included horse drawn wagon rides through the parking lot, inflatable

obstacle course, crafts courtesy of ParentLink, games including igloo building and pin the tail on Rudolf, Fieldhouse toys and games, visits with Santa in his workshop, and snacks and hot chocolate from Tim Hortons.

- This event attracted mostly families with an estimated attendance of 250 people. Overall, it was a very successful event full of Christmas cheer, smiles, and families playing together.

Programs:

We offered and ran a large variety of registered programs this year, including: - Girls are Great - Spanish Level 1 - Home Alone

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- Amazing Science - Line Dancing - Junior Golf Lessons - Canadian Firearms Safety Course - Sports Mania - British Soccer Camp - Arts Festival For Kids - Rotary Summer “Totally Unplugged” Program - Millar Centre Stay and Play Sleepover - Corporate Challenge - Learn to Crochet - Painting with Justine

1688 people participated in these registered programs in 2015. The large increase is due

in part to the increase in registration in the Summer Unplugged program.

Our drop-in programs included: - Adult and Youth Volleyball - Adult and Youth Basketball - Adult and Youth Floor Hockey - Adult and Youth Badminton - Adult and Youth Dodgeball - Adult and Youth Lacrosse - Adult Pickleball

Sand Volleyball

- Courts were installed at Rotary Park this summer. - Monitored drop in usage was low. - A different night and new promotion will be used for next summer.

The graph below shows estimated daily usage of drop-in programs for youth and adults.

*No stats were available for November Adult Drop-In usage.

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Spaces: A new mini-basketball net and ball bin complete with a variety of balls, was added to the

McDonald’s Whitecourt Go Active Zone. The ATB Financial Fieldhouse continues to receive a steady stream of people taking

advantage of the space for fitness, sports, dancing and plain old play. During the colder months, the ATB Financial Fieldhouse is a bustling area. Attendance is slower as the weather warms, since guests are more likely to spend their recreational time outdoors. - Please note that the numbers reflected in the previous chart are an estimate based

on the information available. Statistics are only recorded when Facility Monitors are working (evenings and weekends), when they have time available to record, and remember to do so.

Grants:

Approximately $27,500 of the $30,000 for the Town of Whitecourt Enhancement Grant was awarded in 2015 for five different local projects.

Staffing:

In 2015, three Facility Monitors were hired and three resigned from their positions to pursue post-secondary education or other employment. We hired one full-time summer student to lead the Rotary Summer “Totally Unplugged” Program sponsored by the Whitecourt Rotary Club.

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Fitness Coordinator

Jolene Rarick


Fitness Centre

Statistics: 72,340* total visits 51,770 Fitness Centre 20,570 Track

*Please note that our statistics are not exact; we do our best to count the guests in the Fitness Centre and on the track once an hour. We do not take stats from 5:30am-9:00am weekdays, 9:00am-12noon on weekends or during breaks. There are also times when attendants may be teaching a class and stats are not taken.

Daily Usage

DAILY USAGE: Peak times for both the Fitness Centre and Track continue to be from 5:00 p.m. - 9:00 p.m. 1:00 p.m. continues to bring in a steady flow of guests resulting from the Healthy Living program. Child Mind has also provided families the opportunity to participate in our morning fitness programs throughout the week.

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Monthly Usage

MONTHLY USAGE: The results are fairly typical of most Fitness Centres in Canada. It is interesting that March sees the highest number of users as opposed to January. There was a large increase in October track usage as well. Equipment Maintenance

Maintenance staff continue to be a huge support in keeping up with the maintenance of the gym equipment. The Fitness Attendant staff continue to do an excellent job of caring for and monitoring the functionality of the equipment and are quick to report if a piece of equipment is not functioning as it should. Items that have needed repair over this past year:

Cardio Theatre Televisions Continuing to be a challenge and need replacing or repairing on a consistent basis.

Cable Weight Machines – Functional Trainer / Equalizer / Magnum Trainer

Cables on all of these machines have needed to be replaced this year.

Treadmill Trainers Tread belts and motors have been replaced. Heart rate monitors have also needed replacing.

Elliptical Trainers Belts and tensioners. Speed sensors. Maintenance is suggesting they may require replacement soon due to excessive use.

Magnum Trainer Attachments Handles and straps have been replaced.

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Circuit Equipment and Free Weight Benches Have had to re-upholster fabric throughout the year.

Keiser Spin Bikes Pedals, straps and screens have required replacement/repair. Equipment Requests Comments and suggestions are continually collected and handled through Guest Services. Equipment requests come in often. Below is a list of the most frequently requested items:

Punching Bag / Heavy Bag / Speed Bag Squat Rack More Heavy Weight Plates and Dumbbells Olympic Bar Kettle Bells Fans for fitness area Bench Press

Staffing In 2015, we had 10 Fitness Instructors and 9 Fitness Attendants. Fitness Classes Registered Classes There has been steady attendance in the registered fitness classes. There were 232 Registered Fitness Programs offered throughout 2015. 149 of those programs met the minimum attendance required and ran while 83 of those programs were cancelled for various reasons; the main reason being insufficient registration. This is an increase from 2014 when 119 Registered Fitness Programs were offered and 95 ran. Registered Classes

Land Aqua Indoor Cycle Healthy Living Liquid Boot Camp Body Matrix Healthy Living III Early Bird Aqua Beginner Cycle Running Clinic Morning Aqua Early Morning Boot Camp/ Ripped Camp Women on Weights Beginner Aqua CrossFITT/ Ripped Training Weight Training – TEEN Dance Fit Beginner Boot Camp Mind Body Creative Cardio/ Total Fit 20/20/20 Body Conditioning Running Clinics BooTy Functional Fitness 4 Life Flex & Stretch TRX Basic Power Hour BLISS TRX Tabata Body/Cardio Craze Flex & Stretch TRX Press Rock Bottom Bootybarre Stretch and Release TRX Press Core HIIT Fit Stretch and Roll TRX Press Guns Cardio Kickboxing Yoga Flow TRX Press Lunch Adult Kickboxing Chair Yoga

TRX Press Total HIIT the Deck!/Obstacle Race Domination Active Yogi

TRX Torque Lunch Crunch Yoga/Pilates Fusion Cycle & Sculpt PUMP’d Body Blast Caveman Workout Stroller Fit

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Registered Class Revenue by Session

WINTER SESSION 2015

SPRING SESSION 2015

CLASS REVENUE

CLASS REVENUE

Beginner Boot Camp 1 $570.00

Boot Camp Early Morning 1 $1,943.40


Bootcamp-Beginner $996.80


BooTy 1 $823.50

Cycle & Sculpt AM 1 $867.30

BooTy 2 $743.40

Cycle & Sculpt AM 2 $893.30

BooTy Teen $372.30

Cycle & Sculpt PM 1 $648.52

Caveman Workout $593.25

Cycle & Sculpt PM 2 $673.40

Cross FIT $668.90

HIIT the Deck! 1 $2,770.63

Pump’d $576.38

HIIT the Deck! 2 $2,473.40

HIIT Fit $478.25

Creative Cardio $415.60

HIIT the Deck $1,675.28

Flex & Stretch 1 $465.60

TRX Press Guns $304.40

Flex & Stretch 2 $517.50

TRX Rock Bottom $316.64

Indoor Cycle Sunday 1 $746.80

TRX Press Core $318.32

Indoor Cycle Sunday 2 $623.40

TRX Basic $394.50

Indoor Cycle Thursday AM 1 $632.50

TRX Lunch $1,059.17

Indoor Cycle Thursday AM 2 $350.00

Cycle & Sculpt 1 $544.50

Kickboxing – Adult 1 $1,148.12


Lunch Crunch 1 $1,869.70




Pilates/Yoga Fusion 1 $586.98

Pilates/Yoga Fusion $535.18


Adult Kickboxing 1 $493.60

Pure Muscle $415.60

Adult Kickboxing 2 $1,038.00

Pump’d 1 $871.60

Learn to Run $1,100.00

Pump’d 2 $600.00

Run a 10K Race $1,319.00

Stroller Fit 1 $1,827.35

Stroller Fit $1,224.00


TRX Torque $606.00

Tabata 1 $804.60

Weight Training- TEEN $315.00

TRX Tabata $205.50

TOTAL $21,726.12

TRX Torque 1 $811.25 TRX Torque 2 $616.50 Weight Training- TEEN $104.02 TOTAL $29,788.09

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SUMMER SESSION 2015

FALL SESSION 2015

CLASS REVENUE

CLASS REVENUE

Bootcamp Early Morning 1 $1,364.00


Bootcamp Early Morning 2 $1,560.86


Bootcamp Beginner $826.00

Bootcamp Beginner 1 $2,116.82

HIIT Fit $389.00

Bootcamp Beginner 2 $1,701.14

Lunch Crunch 1 $914.88

Outdoor Bootcamp Early Morning 1 $2,181.75

Lunch Crunch 2 $495.06

Reboot Camp- Early Morning $2,584.00

Obstacle Race Domination 1 $775.60

BooTy 1 $946.80

Obstacle Race Domination 2 $585.60

BooTy 2 $1,080.50

Stroller Fit $1,325.00

BooTy 3 $726.40

Pump’d $485.40

BooTy 4 $1,152.29

Pilates/Yoga Fusion $270.05

Caveman Workout $1,410.50

Stretch & Release 1 $259.42

Cross FIT $1,056.94

Stretch & Release 2 $378.84

HIIT Fit 1 $658.01

TRX Torque 1 $280.50

HIIT Fit 2 $593.20


Pump’d 1 $728.16


Pump’d 2 $640.15

TRX Press Guns $317.60

Cycle & Sculpt 1 $1,006.20

TRX Press Core $291.76


TRX Press Lunch $512.90


TRX Press Rock Bottom $327.12


Weight Training Teen 1 $135.00

Healthy Living AM $502.81

Weight Training Teen 2 $364.50

Healthy Living PM $731.37

Cycle &Sculpt 1 $572.00

HIIT the Deck! $1,725.20

Cycle &Sculpt 2 $389.00

Indoor Cycle Sunday $539.00

Kickboxing Teen $359.55

Indoor Cycle Calorie Burn $585.30

Small Group Training $460.00


TOTAL $14,581.64




Bootybarre $943.07

Flex & Stretch $1,054.80

PYF! $762.67

Kickboxing Teen $351.60

TRX Teen $428.90



TRX Press Core 1 $483.04

TRX Press Core 2 $376.40

TRX Press Guns 1 $260.75

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TRX Press Lunch $631.98

TRX Press Rock Bottom 1 $478.00

TRX Press Rock Bottom 2 $154.77



WeightTraining Teen 1 $90.00

WeightTraining Teen 2 $90.00

Women on Weights $176.50

TOTAL $43,365.86

Partnership Fitness Classes Healthy Living I: Healthy Living I is a program partnership with Alberta Health Services, the McLeod River Primary Care Network and the Allan & Jean Millar Centre. The program runs throughout the year between the months of September and May. Registration into the Level I program by individuals is screened by the Physiotherapy Department at the Whitecourt Healthcare Centre. If eligible, individuals commit to an 8 week program consisting of exercise and education sessions held twice weekly at the Allan & Jean Millar Centre, led by a group of Physiotherapists from the Whitecourt Healthcare Centre. Upon graduation of the Healthy Living I Program, participants may move on to participate in Healthy Living II (another program screened by the Whitecourt Healthcare Centre) or they may feel confident enough in their abilities to attend the Healthy Living III drop-in program led by Fitness Instructors at the Allan & Jean Millar Centre. Through the partnership, upon graduation of the Healthy Living Program, participants receive a 6-month membership to the Allan & Jean Millar Centre. This encourages participants to continue their exercise program as part of their new Healthy Living plan. Healthy Living II: Healthy Living II was created to keep the participants coming to the facility after they had completed the Level I program. Participants must have completed the Level 1 program in order to be eligible for the Level II. The program runs throughout the year between the months of September and June. Exercise sessions for Healthy Living II are held twice weekly at the Allan & Jean Millar Centre, led by a group of Physiotherapists from the Whitecourt Healthcare Centre. Healthy Living II has had some changes this year. Originally a 12 week graduation program, the program is now 4 weeks, and strongly focuses on the goal of seeing the participants graduate from an assisted exercise program to an independent exercise program. The goal is to move participants into the independent exercise program that is led by Fitness Instructors at the Allan & Jean Millar Centre, Healthy Living III. This program did not have an instructor from September – December, therefore did not generate any revenue during that time. Healthy Living III: Healthy Living III is a continuation of the Healthy Living Program but is led by Fitness Instructors at the Allan & Jean Millar Centre. The program is aimed to improve general fitness, balance, and strength, thus helping participants perform activities of daily living with minimal effort. The exercises performed focus on the areas affected most by getting older and are suitable for

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anyone suffering from osteoporosis, arthritis or recovering from recent falls or fractures. This class also caters to people with chronic health conditions. There is no pre-screening for this program as it is open to the general public. YOLO (You Only Live Once): YOLO is modeled after the Whitecourt Healthy Living I Program but is geared towards youth. It is a partnership between Alberta Health Services, the Friends of Whitecourt and the Allan & Jean Millar Centre. The goal of the YOLO program is to encourage a healthy lifestyle (regular physical activity and healthy food choices) thus decreasing or preventing the onset of chronic conditions in youth. Sessions are offered 3 times per year (one session per school) and are for students in grades 6 through 12. All sessions are completed at the Allan & Jean Millar Centre. Students commit to a 7 week program attending 2 times per week after school. A 15 minute education session, presented by Alberta Health Services Professionals, is followed by a 45 minute exercise session, conducted by AHS Physiotherapist staff or an AJMC Fitness Instructor. Healthy snacks are provided at each session and there is no cost to the students for the program. All graduates receive a free 6 month Allan & Jean Millar Centre membership. Complimentary Fitness: Complimentary Classes have been well received and often these classes are at full capacity. These classes are free with membership or when space permits available to guests who are paying the daily admission to the facility.

Beginner Aquasize Cardio Mix Morning Aquasize Body Blast Earlybird Aquasize Power Hour Body Conditioning Healthy Living III Step Challenge Cardio Kickboxing Liquid Bootcamp Zumba Active Yoga Beginner Cycle Body Matrix Dance Fit Mixxed Fit Power Pyramid Sculpt Stretch & Roll Total Fit 20/20/20 Yoga in Rotary Park

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Aquatics Coordinator

Kelsey Parnell


The Alliance Pipeline Aquatic Centre is open 96 hours per week. On Mondays, Wednesdays and Fridays the Alliance Pipeline Aquatic Centre is open from 6:00 a.m. until 10 p.m. on Tuesdays and Thursdays the Centre is open from 9:00 a.m. until 10:00 p.m. The hours on Saturday and Sunday are 10:00 a.m. until 9:00 p.m. The Alliance Pipeline Aquatic Centre provides fitness swim, family swim, public swim, adult swim and lanes available. There are 5 permanent staff on the aquatic team and 18 casual part-time staff. The turnover rate is high with the part-time staff who leave to attend university. Rotary Club of Whitecourt Rotary Club of Whitecourt sponsors a free family swim at the Alliance Pipeline Aquatic Centre on Sundays from 4:00pm to 6:00pm. On average, we have 150 guests for the swim. Water Fitness Classes The Alliance Pipeline Aquatic Centre holds a wide variety of Water Fitness Classes. The Water Fitness classes are looked after by the Fitness Coordinator who consults with the Aquatic Coordinator regarding pool times. The Water Fitness classes range from Early Bird, Morning Aqua, Beginner Aqua Fit and Evening Liquid Boot Camp. Red Cross Swim Lessons The Red Cross Swim, Preschool, and Red Cross Swim Kids programs are based on skills and water safety content that is active, wet, and geared with specific age groups in mind. Swimming strokes are built throughout the levels using progressions with a focus on drills and distance. New skills are introduced in each level aimed to increase physical activity and lifelong fitness. The following classes were offered in 2015:

Class # of Participants

Starfish/ Duck 62 Sea Turtle 40 Sea Otter 192 Salamander 147 Sunfish 55 Crocodile/Whale 16 Level 1 190 Level 2 187

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Changes with the Red Cross Structure & Swim Classes The Assistant Water Safety Instructor Course no longer exists within the Red Cross Organization. AWSI qualifications brought in 14 participants last year. Red Cross Instructors only need to attain their water safety instructor certification now. Aquatic Screenings Aquatic screenings are for participants that are unsure of what level to register for. The aquatic screening takes 5-15 minutes for the lifeguard to determine. There was a total of 87 participants in 2015. Private Swim Lessons There were 112 participants in private swim lessons in 2015. Improvements:

Using the CLASS software, Guest Services staff can now book private lessons instead of only the Aquatic Coordinator, making the process much easier for guests.

Created a discount price for private lessons: a single private lesson costs $24.00 per person. A double person private lesson costs $34.50 per private lesson. A triple person private lesson costs $51.75 per private lesson.

Private lessons are now advertised in the Community Spectrum. School Swim During the week, from Monday to Friday, we have time slots allotted for school use. Once these times are identified, they are placed on a calendar. We then invite all the area schools to a Facility Use Booking meeting. At this time school representatives will go through the calendars provided for pool usage as well as Arena usage booking times that are available which suit their own curriculum needs. In the 2015 year, the schools used the Alliance Pipeline Aquatic Centre for a total of 228.25 hours (including lessons). School Lessons

Red Cross Swim @ School program The program was offered to the schools at a rate of $16.00 per student. The students participated in four, 40 minute classes evaluated solely on participation, concluding with a certificate. Kindergarten and Grade one classes enrolled in the program. We taught 432 students from Pat Hardy School in 2015. That is up 78 kids students from 2014.

Level 3 157 Level 4 123 Level 4/5 10 Level 5 99 Level 5/6 8 Level 6 71 Level 7 & 8 70 Level 9 & 10 36 Total 1463

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Lifesaving Society Swim to Survive

Swim to Survive had 9 participants throughout the year.

Homeschool Swim Lessons Homeschool Association comes in the fall on Thursday afternoons for an hour for swim lessons. In 2015, there were 48 participants. In 2016, we will try to look through the schedule layout and see if we could implement more lessons for this group.

Other Aquatic Programs

Babysitting Course: 41 participants Adult Learn to Swim Lessons : 9 participants

Blue Dolphins Swim Club

The Blue Dolphin Swim Club rented the pool from May to the end of August. They rented:

May & June: 5 lanes July: 4 lanes August: 3 lanes

They held their Swim Meet on June 20. They rented the pool from 6:30a.m.-4:00 p.m. Aquatic Career Courses

We offered many Aquatic Career Courses in 2015. There were 45 participants in these courses.

Bronze Medallion and Bronze Cross courses teach an understanding of Lifesaving principles, and teach the participants to be life savers.

National Lifeguard (NL) is a course that teaches participants how to lifeguard, dealing with contact rescues.

Assistant Water Safety Instructor (AWSI) and Water Safety Instructor (WSI) are the two courses required to certify a person to teach Red Cross Swim lessons.

Other courses include Lifesaving Society Standard First Aid and Aquatic Emergency Care.

In total, there were 1,872 participants that participated in swim lessons and aquatic courses within the year of 2015. There were 1,248 in 2014. New Aquatic Feature The Wiggle Bridge was implemented and advertised in 2015. It has brought a lot of enjoyment to the staff and the participants. The wiggle bridge hours are:

Fridays: 5:30 - 8:30 p.m. Saturdays: 6:00 - 9:00 p.m.

Special Events Dive In and a Movie: We had 29 participants attend and 3 to 4 lifeguards on duty.

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Updated Operations/Safety The standard operation procedures were reviewed and updated. Eg: draining procedures. Emergency procedures were one main area of focus throughout 2015 and will continue to be throughout 2016. Eg: first aid reports.

All aquatic supervisors which are Lifeguard 3 & 4 were mask fit tested, PPE Fittings All pool signs were formatted throughout the year and revamped New pool vacuum was purchased

Chemical Operations The Alliance Pipeline Aquatic Centre switched over from Muriatic Acid to Sodium Bisulfate during the fall of 2015, to help achieve new alkalinity standards without increasing staff time adding chemicals. Sodium Bisulfate is a lesser form of acid but is more expensive. It did not have the desired effect, so we have switched back to Muriatic Acid, as it produces the same results but is more economical.

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Arts & Culture Coordinator

Kara Grywacheski


Programs The following programs were offered in the Spring Spectrum. None of them ran:

Tie Dye – beginner & intermediate Clay Building / pottery Fimo

Arts in the Park Three summer events were held in 2015. The Parks & Recreation crew did an excellent job of setting up the tents, tables, chairs etc.

Sunday, June 21 This event was combined with National Aboriginal Day and featured the One Fire Dancers. We had a moderate turnout and the weather cooperated for most of the day. Ten vendors were present, along with a Social Work student who was doing a survey on First Nations for an Aboriginal study.

Wednesday, July 22

The July event went very well, despite the weather. We had some new vendors in our artisan market, and enjoyed entertainment by Brian Roth & Faith Milton, two local musicians. Our headliner featured HOJA, who did an amazing job singing & entertaining the crowd. I think if the weather had been better, we would have drawn a much larger crowd. We had 14 vendors, and Whitecourt Care sold popcorn & candy bags.

Wednesday August 19

This event was the biggest yet! We had many vendors (almost didn’t have enough space!). We enjoyed music from Mikayla Nicholson, a young local singer, and the Whitecourt Whirlers Square dancers, and hooping lessons by Kateryna Loughran. Our headliner was the Joe Saumer Big Band, an 18 piece brass band, and they did a fantastic job! The crowd loved them. We were pleased to have a concession by Mama Gray’s and bake sale by the Boys & Girls Club. Our outdoor movie was held once again and featured The Princess Bride, with a popcorn concession by Whitecourt Care. And we finally had good weather through the entire event!

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Fringe Production – “The Bomb-itty of Errors” – April 9, 2015 This was an excellent production – very funny! Ticket sales were low – 32 – but the crowd was very receptive and enjoyed the show very much. The auditorium at Hilltop High School was a good venue, and the staff was very accommodating. Children’s Festival – May 21, 2015 This event went very well, and had over 1,000 children & adults attend. We partnered with Alberta Health Services, who formerly did the Kid’s Fest. They provided the pre-school developmental & health screenings aspect of the event. We also had several community organizations attend including the Whitecourt & District Public Library, Good Food Box, and Community Lunch Box. Other community groups that participated with activity zones included the Fire Department, AESRD, Boys & Girls Club, and Healthy Families. We had circus performers doing workshops, and special performances by Chris Fisher and the Foothills Brass Band. We would like to host this event every second year. Alberta Health Services would like to partner with us again, and they do their screenings every other year. World in Whitecourt / Party in the Park – September 5 & 6, 2015 World in Whitecourt was held with Party in the Park in 2015. Performances featured belly dancing, Mexican Dancers, Highland Dancers and the Sabres Cheerleaders. Food vendors included Ukrainian, Canadian, Italian, Filipino, French, Greek, English and Mexican. The weather did have a negative impact on sales and crowd attendance for the performers. My role for Party in the Park was mainly shadowing Rhonda Carter during the weekend. Attendance was very low compared to prior years, due to the weather. Concerts

World Snowmobile Invasion – February 13 & 14, 2015 The Friday concert featured the Boom Chucka Boys. The Saturday showcase was held at the Allan & Jean Millar Centre and was very successful with a great turnout of guests. Alan Doyle was fantastic (although late due to weather conditions in Ontario!) Allan & Jean Millar Centre staff did an excellent job of cleaning up on Saturday evening after the concert (until the wee hours of the morning) as volunteers were not available at that time.

Brett Kissel – November 7, 2015

This concert went very well. The performer was very engaging with the crowd and put on an excellent show! The tour manager did mention they would love to come and do the

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first concert at the new Performing Arts Facility if it was possible. Ticket sales were low this time, which the society attributed to the economic downturn.

Storage As mentioned in previous reports, storage is an issue here at the Allan & Jean Millar Centre. We were fortunate to purchase 3 large trailers for storage. One of the trailers was designated as our “Rec Trailer” that will be used for all events during the year. We purchased tables, chairs, a ladder and other supplies that will be kept permanently in the trailer. This will be much more convenient and less time consuming that having to pick up tables & chairs from the AJMC every time there is an event. Kelly and I stocked and loaded the trailer early in the fall. The other two trailers will house several racks of chairs, along with concert items for the Performing Arts Society. Other The Arts & Culture budget has been submitted with an increase to advertising for 2016 as well as an increase to 30 hours/week for this position. I resigned from this position near the end of October and have moved into a full time position as Community Services Secretary at the Allan & Jean Millar Centre.

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Child Mind

Tamara Blackstock


2015 was a busy year in Child Mind. We saw many new little faces come through the doors, as well as returning families. We have seen an increase in the number of parents making use of Child Mind during the evening. We have had many who were not showing or cancelling just before the time they were to arrive; so as per procedure, we do charge them, as often we have turned others away because we would have been full, had these ones come. We had three new staff join us during the year. Staff had the opportunity to take part in the Fire Extinguisher Safety Training in September. One staff member completed first aid training. There are three staff members in the mornings Monday to Friday, and one staff member typically in the evening and Saturday mornings. .

Month 9 to 10 10 to 11 11to 12 Total 4 to 5 5 to 6 6 to 7 Total Grand Total

No Show/ Late Cancel

January 235 229 33 497 43 24 1 68 565 80February 223 188 28 439 48 24 2 74 513 81March 302 233 55 590 60 7 7 74 664 90April 206 193 22 421 24 16 4 44 465 55May 195 190 32 417 27 17 1 45 462 82June 255 177 23 455 17 23 4 44 499 77July 167 89 23 279 8 15 3 26 305 44August 144 137 13 294 9 13 2 24 318 49September 212 131 7 350 11 38 0 49 399 63October 180 152 9 341 16 24 4 44 385 45November 201 136 6 343 12 24 15 51 394 61December 174 134 34 342 11 23 5 39 381 38TOTAL 4768 582 5350 765

Childmind Stats for 2015

Month 8:45 to 10 10 to 11 11to 12 Total 4 to 5 5 to 6 6 to 7 7 to 8 Total Grand Total

January 274 193 41 508 17 17 9 1 44 552February 241 159 38 438 21 12 12 3 48 486March 307 233 53 593 27 27 30 2 86 679April 248 187 27 462 31 30 20 0 81 543May 271 208 31 510 14 16 13 0 43 553June 246 162 23 431 20 17 3 x 40 471July 204 88 14 306 30 19 4 x 53 359August 202 68 14 284 8 16 6 x 30 314September 195 184 50 429 26 6 3 x 35 464October 238 228 61 527 40 10 6 x 56 583November 184 190 45 419 36 32 4 x 72 491December 172 135 36 343 20 31 2 x 53 396TOTAL 2,782 2,035 433 5,250 290 233 112 6 641 5,891

Childmind Stats for 2014

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FCSS Manager

Sharon Shannon


Staffing Supervised 11 staff Family Violence Initiative – supervised 4 contract staff and one agency that contracts

services Outcome Measures and FCSS Reporting

Responsible for FCSS annual financial reporting and year-end reports, including outcomes on programs that are funded through FCSS

Interagency

Meeting three times per year: January, May, and September Department Secretary recorded the minutes Office provides fan out system of information to interagency members

Community Development

Boys & Girls Club Little Big Fort Whitecourt Day Care Gymnastics Club COOL Camp

Mental Health Capacity Building Advisory Board Early Childhood Mapping Project Tennille’s Hope Lorne’s Blanket Affordable Housing

Carlan Services Community Resource Centre

Liaison for groups who lease space (Gymnastics, Whitecourt Early Learning and Childcare Centre, Boys & Girl Club)

Mental Health Capacity Building Project

Member of the advisory board for this project Town of Whitecourt Transportation Program

317 registered individuals. Approximately 102 individuals use the program. Criteria requires the individual to be 65 years of age or older or have a doctor-assessed

disability. 24 vouchers per year are issued to members (receive 12 vouchers twice per year).

Vouchers may be used on the Dial-A-Bus and public transit or when travelling in a taxi (cost is a voucher + $3.65).

Members may also purchase a monthly or yearly pass which allows transportation on public transit as well.

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Whitecourt Transit Continue to attend meetings for ad-hoc committee

Affordable Housing

Habitat for Humanity - Two duplex units became available this year. Assisted with applications review,

family interviews, and key ceremony for successful applicants. Secondary Suite Grant Funding

- Habitat for Humanity requested the remaining grant funds for a future build. No update to report.

Family Violence Initiative

The Whitecourt Family Violence Stakeholder’s Group continues to receive $120,000 in funding through the Community Collaboration Fund to create and implement family violence initiatives regionally and in Whitecourt and the surrounding area. It is a partnership between Child and Family Services, Alberta Health Services Addictions, and FCSS.

Community stakeholders attending monthly planning and training sessions include: FCSS, Alberta Health Services Addictions, Victim Services, McMan Youth Services, Family Community Liaison Program, Mental Health Capacity Building Project (Team for Success), Wellspring, Lac Ste. Anne Foundation, Hilltop High School, Victim Services, and Child and Family Services.

Grant funds are used for prevention activities, support groups and wages for contracted workers.

2015 Updates: Grant funding secured and provincial reporting completed Research Consultant coordinates events and activities that create a greater awareness

about the issue of family violence in the community. Initiatives include: o 4th Annual Family Violence Awareness Dinner – 180 people attended; speaker,

advocate and family violence survivor Kamal Dhillon provided the keynote address. Presentations were also conducted at both high schools and for frontline workers.

o 11th Annual Candlelight Vigil – 78 people in attendance; speaker and family violence survivor Cpl. Deanna Fontaine of the RCMP provided the keynote address

o Support to Wellspring’s Walk a Mile in Her Shoes campaign o Youth involvement - one youth was involved in creating a photo collage that was

used to create a family violence awareness puzzle and Hilltop High School students created red silhouette cut outs that were used at various events.

Family Violence Liaison works with both victims of family violence and those convicted of family violence. Networks with RCMP, Victims Services, Probation, and Crown Prosecutors to assist in coordinating best services for individuals in attempt to stop the cycle of violence.

o 322 domestic violence related reports generated through RCMP were reviewed o 228 family violence files went before the court; includes trials that have been

adjourned many times o 32 files opened with victims on an ongoing basis to ensure proper referrals and

supports put in place o Conducts follow-up and provides referrals to community agencies/programs for

files not opened up

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o Assisted with and consulted stakeholders with 38 trials Adult New Hope groups are offered for both men and women weekly from September to

June. Each group is 20 weeks and participants must complete 40 hours of the group to graduate. Intakes into the program are ongoing.

o Men’s Program: 32 intakes were done 12 completed the program 12 continue to attend sessions 8 attended an average of 8.3 sessions but have not returned to the

program. o Women’s Program:

21 intakes were done 3 women completed the program 9 continue to attend sessions 9 attended an average of 6 sessions but have not returned to the program

Wellspring oversees the Children’s New Hope groups for children 5-13 years old who have witnessed family violence or anger related issues. Each group is 10 weeks long.

o 9 participants - ages 6 to 9 o 6 participants - ages 10 to 13

Family Community Liaison Program (FCLP)

The FCLP is funded in partnership through the Diversion Grant Program (Child and Family Service Authority), the Town of Whitecourt, Northern Gateway School Division, Living Waters School Division and Alberta Health Services

FCLP Advisory Committee meets three times per year The FCSS Manager oversees the program and is responsible for all provincial reporting for

the program and supervision of staff and cases. Both workers carried a full caseload averaging 21 families at any one point throughout the

year. The main presenting issues in 2015 continue to be: anger management,

depression/mental health/anxiety, social/peer conflict, parent/teen conflict, parenting skills, emotional regulation, family break-up/divorce.

From funding support received through Mental Health, FCLP is able to refer clients out for private therapy when issues are beyond their scope or if the client feels they are unable to be placed on a wait list. Program has always contracted AIM for services and this year signed a contract with CANNIFF and Associates on an as need basis.

Parent Link / Early Childhood Development / Parent Link Enhancement Attended manager meetings for our network Submitted all required program planning and financial reporting required by the Province Whitecourt Parent Link received an additional grant funding in the amount of $16,500.00 to

continue to provide enhancements to programs that serve vulnerable families and to create a greater awareness in the community about the 5 developmental domains.

Position also assists with high volume Parent Link programming

Food Bank Operates Monday, Wednesday, and Friday from 11:00am. – 1:00pm out of the Carlan

Services Community Resource Centre Program allows 4 fills per year for individuals/families. A fifth fill is considered on a

case-by-case basis

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Increase in usage from previous year of 155 people The largest percentage of increased usage includes families with school-aged children

aged 5-18 years old (up 50 fills from previous year). Food bank fills for seniors continue to rise (2013 – 20 fills given, 2014 – 42 fills given, and 2015 - 45 fills given).

Food Banks Canada conducts a yearly hunger count. In 2015, Alberta recorded a 24% increase in food bank usage. All other provinces saw a 2-9% increase in usage.

Donations from the community for this program exceeded expectations. o $50,784 was budgeted for donations/fundraising; $83,291 was received in funding

donated as well as food items. o Breakdown of Revenue:

Meat draws $5,070 Christmas Light Up $1,840 Cash donations $76,381

ECMap Project

As scheduled, the provincial project ended in 2015. Bridge funding was received by WhiteSwanFox Coalition to continue with planned projects and to transition the group until a decision was made as to the future of the project

The Whitecourt Coalition of early childhood serving agencies continues to meet to share information and collaborate on programs/services.

FCSS Grant Program 2015:

$50,000 allocated as follows:

Group Project Funding Request

COOL COOL Camp $1,031.36

Seniors Circle Entertainment & Outings $3,460.02 Little Big Fort Rent & Program Supplies/Programming $2,299.89

Boys and Girls Club Teen Centre - Programming $23,570.53

ECHO - Family Respite & Transitions Program

Operations, Program Supplies & Advertising $17,410.18

Lorne’s Blanket Operations $2,228.02

Totals $50,000.00 FCSS Budget for 2015 included funding for the following groups:

$3,000.00 COOL Camp $2,500.00 POWER Group $41,800.00 Boys & Girls Club - Youth Development Contract

CAP – Community Assistance Program Wellspring continues to administer the CAP program with funding provided through the

Whitecourt Ministerial Association. The program has seen an increase in requests during 2015 from individuals and families (often transient), who find themselves in crisis circumstances after office hours. This program can provide emergency accommodation (hotel), food, fuel or referrals to those in need where other supports are not available.

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FOOD BANK STATISTICS – 2015

MONTH # of

People Requests

Filled Requests

Denied Preschool (0-4 years)

School-age (5-18 years)

Adults (19-64 years)

Seniors (65+ years)

January 130 53 0 21 23 79 7 February 129 45 0 19 36 72 2

March 92 38 0 7 24 52 6 April 122 46 0 22 28 68 6 May 104 43 0 18 20 61 5 June 130 47 0 18 31 75 6 July 88 37 0 15 18 55 0

August 92 40 0 7 22 46 3 September 92 39 2 9 26 55 2

October 116 50 0 17 25 74 0 November 119 53 1 13 33 70 3 December 99 45 3 8 27 59 5 TOTALS 1313 536 6 174 313 766 45

FOOD BANK STATISTICS – 2014

TOTALS # of

People Requests

Filled Requests




Seniors (65+ years)

1158 464 6 175 294 646 42

FOOD BANK STATISTICS - 2013

TOTALS # of

People Requests

Filled Requests




Seniors (65+ years)

903 389 6 139 218 532 22

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FCSS Coordinator

Fay Arcand


Volunteer Opportunities

Meals On Wheels During 2015, Alberta Health Services stopped printing materials for the program, so FCSS started printing schedules for the program. Also, registration for the program became zero, and further, the volunteer coordinator for the program also stepped down. A new volunteer coordinator was found. The need for the service is still zero but volunteer drivers and meal production partners are still in place, should/when the need arise.

Food Bank Medical Transportation Volunteer Income Tax Snow Star Good Food Box Community Garden Seniors Trips Seniors’ Focus Group

Coordination

Senior Travel/Activities There were seven out-of-town activities planned in 2015; however, one was cancelled due to low registration.

- February Bowling, Edson: 16 participants (full bus) - April Jubilations Dinner Theatre, Edmonton: 45 participants - May Bowling, Edson: 11 participants (if less than 10 on this bus, the trip is

cancelled) - June, Ponoka Stampede: 41 participants, overnight in Red Deer –

corporate donation used to help offset user fees - September, Great Canadian Barn Dance: 39 participants, two nights away

in Pincher Creek;, visited Head Smashed In Buffalo Jump as well - corporate donation was used to offset user fees

- October, Westlock Dinner Theatre, Westlock: 50 participants - December, Singing Christmas Tree, Edmonton: Cancelled due to low

registration

Seniors’ Week This is a fun-filled week of events focused on seniors. The week is created with the help of community partners that included Servus Credit Union, Percy Baxter

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School, St. Joseph School, Tim Hortons, Spruceview Lodge, Woodlands County, and the Whitecourt Rotary Club. Events included:

- Music variety show – featuring local school children - Floor curling tournament with youth grades 6-8 - County Fair Baking Contest - Crokinole Tournament - Bingo and Card Bingo - Strawberry Tea - Dinner & dance with live band - Horseshoes - 4 lunches and 1 dinner were offered throughout the week

Fraud Prevention – Information Session

Partnering with our local RCMP, information on fraud prevention was presented. RCMP visits were coordinated with Spruceview Lodge and the Whitecourt Seniors Circle. At the Seniors Circle, 30 seniors attended the session, learning valuable information on schemes taking place in our community, and education on how not to fall victim.

Youth Programming

This year the FCSS Program Coordinator position was expanded to include thirty-five hours per week. The extra seven hours came with extra duties remaining from contracting out most of the youth programming. Left was the management and coordination of Kidsport and Jumpstart funding streams; Japanese Exchange Program (this encompasses the coordination of hosting of delegations); and the last was the Youth Advisory Committee (which involves coordination of youth and programming arising the Committee - Mayor for a Day, Skate Park Expansion).

- Coordination of Town Hall Meeting - at Percy Baxter School – May 2: involved Mayor and Councillors who were able to attend, with Youth Advisory Committee members answering questions from Percy Baxter Social Studies students.

- Coordination of Information Not Fear – Drug & Gang Awareness. – o October 20 at St. Joseph School, Hilltop High School and

Percy Baxter Schools. A local RCMP member shared information on drugs in our community and how to recognize and avoid them.

o October 29 Public Open House – held at Hilltop High School auditorium. ALERT and local RCMP presented information on drugs in our community, how to recognize a drug house, Crime Stoppers role, gangs in Whitecourt, how to recognize a gang, how to prevent youth becoming involved in both drugs and gangs.

- Japanese Exchange – Six students and three adults arrived in Whitecourt on October 28 and stayed until November 5. I was the lead in the coordination of homestays, and all event logistics in

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which the delegation took part in. Events like visiting schools to share traditional games, demonstration of traditional drumming (on different days and school ages), Halloween party at homestay’s home, a visit to West Edmonton Mall, and bus charter to Edmonton airport.

Personal Directives

Partnering with Alberta Health Services, we were able to offer the Personal Directives information session for free. This was open to everyone, and there were six participants. Important information was presented on how to plan for someone you know and trust, to make decisions on your behalf, should you lose mental capacity.

Community Connections

This program has been a great success for many years. It enables families and individuals to have a one-stop shop to register themselves or their children in programs held throughout the community. 37 groups were represented at Community Connections in 2015. This number is the same as 2013.

Seniors Focus Group In 2015 the group of 6 volunteers and I met quarterly to discuss activities and programs that would benefit their community. Ideas like personal directives and many trip ideas come from the Focus Group. The group also discusses content we could include in the Seniors Making Connections newsletter.

Community Garden

This year was another successful year for the Community Garden. We were able to purchase hand tools that the participants can use throughout the growing

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season. We have one volunteer that maintains the general grounds of the garden, another participant we partnered with for a garden work bench and picnic table for all the participants to use. Below you will see a graph which depicts the usage of the garden plots over the past 3 years.

Good Food Box The program had 544 participants; this program also consists of volunteers that fill the boxes every month. Volunteers are made up of seniors and high school students. Partnerships were created with St. Joseph School and Hilltop High School. Below is a bar graph depicting the number of participants purchasing boxes over the past three years.

543

480

544

440 460 480 500 520 540 560

2013

2014

2015

Good Food Box - Participants

Good Food Box -Participants

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Snow Star The Snow Star program has our local Air Cadets and Hilltop High School students assisting seniors or those with mobility issues with removing snow from their walkways and driveways.

Volunteer Driver Transportation was needed for 46 trips; mostly to Edmonton. With our partner, the Sagitawah Health & Wellness Society, we are able to give each volunteer a small honorarium to offset the cost of fuel, meals and parking while volunteering. Four new volunteers were recruited for this program. We have 12 committed volunteers in this program. The bar graph below shows the use of the program over the past 3 years.

25

51

46

0 20 40 60

2013

2014

2015

Volunteer Driver - Rides for Out of Town Medical Appointments

Volunteer Driver - Ridesfor out of town medicalappts.

Senior Benefits: Throughout the year we assisted 10 seniors with filling out various benefit forms: CPP; OAS; Alberta Seniors Services, etc. This is an increase of three from 2014; many were OAS or income tax questions. Seniors Newsletter: “Making Connections” is a quarterly newsletter for information relevant to seniors. Some of the content comes from suggestions of the Seniors Focus Group. National Volunteer Day: The “You’ve “BEAN” Great” event is a partnership with Whitecourt Tim Hortons. The event was held at both Tim Hortons locations, with 149 volunteers treated to a free hot beverage. We gave away pens with our logo and phone number on them, to promote volunteering. Below is a graph which shows the number of volunteers we were able to reach with each event over the past three years.

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Community Volunteer Income Tax Program: This is a partnership with the Canada Revenue Agency (CRA) and the Town of Whitecourt. The CRA provides training and the software to complete simple tax returns for the current tax year. Our volunteers gave their time and were able to complete 140 income tax forms in the tax season; this is an increase of 12 from 2014. Below are some statistics from the past three years.

Indoor Walking Group This program gives seniors the opportunity to use the Rotary Running Track for fitness through the winter months. Along with fitness, this program also reduces social

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isolation, and provides opportunity for seniors to make new friends. Free transportation is provided with the Dial-A-Bus and admission is free for any seniors that would like to take part. Christmas Light Tour This program gives seniors from Spruceview Lodge and Woodlands Villa the opportunity to tour Whitecourt to view Christmas lights, one evening in December. Senior Circle Grant writing assistance was provided to the Seniors Circle subcommittee. Grants included Woodlands FCSS, Town of Whitecourt FCSS, and the New Horizon Grant. Slowly we are building capacity in the subcommittee and they are beginning to fill out grant reports and application forms independently. I also attended the Seniors Circle general and executive meetings to provide information to the group. Alzheimer’s Workshop We partnered with the Alzheimer’s Society of Alberta to bring a free information workshop on ways to recognize Alzheimer’s disease. The workshop also provided information on understanding the disease, and ways for caregivers to manage with those with the disease. Old Age Security (OAS) and Canadian Pension Plan (CPP) Information Session Partnering with Service Canada, I coordinated an information session on OAS and CPP. The workshop had 12 participants. Women’s Conference Planning for the Women’s Conference Revitalize IV began in June. The conference will take place April 9. This year we are able to utilize Hilltop High School as our venue. Chair Yoga Partnering with Fitness and the Seniors Circle, we were able to offer Chair Yoga as a free drop-in program using the Seniors Circle as a venue. An instructor from Fitness facilitates the program every Wednesday morning. This year we had 312 participants. Safety Committee I am a member of the Safety Committee. We are in the process of creating standard operating procedures, job hazard assessments, and codes of practice. This committee is making great strides in creating awareness and working towards our long-term goal of reaching COR recognition. SALL Committee (Support for Adult Learning & Literacy) I represent Whitecourt FCSS on this Committee, which is comprised of other agencies within the service area, and has the goal to meet adult learning and literacy needs. Programs include English as a Second Language, GED education and others. This committee meets quarterly; sometimes requiring travel to Sangudo.

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Training/Meetings FCSS Conference Outcome Measures Team Building Fire Extinguisher FCSS Regional Meeting – Edson CSB Planning Records Management Learning Partner meetings

Floor Curling Group – Seniors Week 2015

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Early Childhood Development/ Parent Link Coordinator

Angela Millard

2015 Year-End Report Projects/Programs

Our statistics show that 1,046 children between the ages of 0 to 12, and 852 parents and caregivers attended Parent Link & Early Childhood Development programs. Many of these families attended several programs each week. We provided approximately 500 hours of programs in addition to one-on-one family support, referral and special events. Over 100 referrals were given to other community programs and services. It has been a very busy year. We have had the opportunity to add some new programs that have been extremely successful. Tents and Tunnels; and Wiggle Worms, have both proven to be very popular since we have developed them. We have increased opportunities for families to receive Parent Education. We are offering these types of programs more regularly and with more flexible time slots to accommodate working families. The Coordinator is also offering flexible hours for one-on-one support. The Triple P Program continues to grow. Numerous families have accessed this program on a variety of different levels and have given positive feedback on surveys they have filled out. We continue to reach out into the community and have developed more partnerships and good working relationships with other agencies. We partnered with Healthy Families, Healthy Futures to offer programming for children and space for a women’s group. Our relationship with Alberta Health Services has been enhanced with developing partnerships with both Mental Health and the Early Child Development Program. We had the opportunity to start two different support groups for families that are dealing with children who have emotional development issues. Unfortunately, the AHS Early Child Development Worker has recently moved on and her position has not been filled. We are currently in the process of partnering with St. Mary School to provide programming for their special needs preschool-aged children. This partnership is also being supported by FSCD (Family Support for Children with Disabilities). We are hoping to get this up and running in the New Year. We were involved with several special events over the last year, and had opportunities to promote Parent Link and what it has to offer.

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Special Events

Family Day – we also celebrated Parent Link’s 10 Year Anniversary on this day Spring Fling Children’s Festival June Year-end Barbecue Early Childhood Spook Fest Santa Party

Promotional Opportunities

Trade Fair Community Connections National Child Awareness Day – handed out coffee and information packages to parents

dropping off children at Daycare and Boys & Girls Club Subsidies

Families accessed subsidies for Allan & Jean Millar Centre membership Punch Pass Subsidy for Parents accessing childcare while receiving Parent Education or

one-on-one support Taxi Program: families accessed the Taxi Program to various locations Transit Tickets for families to access programs Meals for Parent Education Classes Purchased formula, baby safety supplies for families accessing the ECD program

Staffing

Angela Millard – Coordinator Tamara Blackstock - Program Facilitator Kelly Cameron - Enhancement Facilitator – moved on in September

Training

Angela and Kelly: The Importance of the Early Years Angela: Applied Suicide Intervention Skills Angela: Cultural Diversity Angela: Provincial PLC Learning Event Angela: Records Management Training Angela: Triple P Stepping Stones Angela and Tamara: Kids Have Stress Too Angela and Tamara: Fire Extinguisher Training Angela and Tamara: Read & Roll Training

Meetings

Angela attended numerous meetings thoughout the year with: Pembina Gateway Parent Link Network Child & Family Services

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Wellspring Family Resource & Crisis Centre Alberta Health Services EC Mapping Other meetings to enhance our Parent Link programs and support ECD clients.

Looking Back…

WIGGLE WORMS

899

108

296

1338

239 321

Early Learning Parent Education Family Support

Program Attendance

2014 2015

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TENTS & TUNNELS

TOURING TOTS

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SPRING FLING

SPOOK FEST

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Dial-A-Bus Driver

Laura Bachmier


Information for Regular Hours: (8:00 a.m. - 3:30 p.m. Monday to Friday)

Passenger Totals 2015

Scooter 260

Walker 191

Wheelchair 494

Foot 5,331

Assistants 1,221 Assistants / supervisors are not included in passenger totals.

Total Passengers 6,276

Payment/Invoice Totals 2015

Monthly Passes 5,585

Vouchers 162

Cash Rides 159 Cash rides are $3.00 each ($477.00).

Seniors Walking Group 283 Walking groups are invoiced.

Central School 14 Central School is invoiced.

Special Town Events 2015

Bus Tour with Mayor

Japanese Drumming Tour

Out of Service / Maintenance 2015

Out of Service Hours 136

Unscheduled Maintenance / Interrupted Service 11.75

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Family Community Liaison Worker

Kyria Baranowski

Year End 2015

January-December Projects/Programs:

Worked with students from Pat Hardy Primary School, Whitecourt Central Elementary School, Hilltop High School and Storefront School

Average Caseload: 17 Average Waitlist: 3 Main Presenting Issues (in order of prevalence):

1. Family Breakup 2. Emotional Regulation 3. Mental Illness (Depression, Anxiety) 4. Parent/Child/Teen Conflict 5. Social/Peer Conflict

Main Referral Source (in order of prevalence): 1. Community Referrals (this includes schools) 2. Self-Referrals 3. Child & Family Services

Group Delivery: - ‘Brave Bunch’ group for anxiety at Central Elementary School in collaboration with

the ‘Team for Success’ – January to March 2015 - ‘Girls’ Group’ at Hilltop High School in collaboration with the ‘Teen Centre’ – February

to April 2015 - ‘Brave Bunch’ group for anxiety at Central Elementary School in collaboration with

the ‘Team for Success’ – October to December 2015 Member of the Social Club Member of the Family Violence Initiative Member of the Spirit of Youth Committee Fully Registered Social Worker (RSW) with the Alberta College of Social Workers Active Volunteer in Whitecourt Central Elementary School Breakfast Program Volunteered at Teen Centre when there was a staffing shortage to cook lunch for the

students Wrote a monthly FCLP Hint for the School Newsletters

Staffing:

Attended regular FCLP & FCSS Staff Meetings Attended regular Safety Meetings for the AJMC Staff Attended Interagency Meetings Attended regular Family Violence Initiative Meetings Attended regular Family Violence Initiative Stakeholder Meetings Attended bi-weekly meetings with Clinical Supervisor

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Attended diversion meetings with Child and Family Services Supervisors when scheduled

Attended School Staff Meetings In January of 2015, Christina Gilroy gave her notice, and Kyria Baranowski was hired on

permanently

Newly Developed Partnerships with Local Agencies: Teen Centre Parent Link Centre Wellspring Family Resource and Crisis Centre Primary Care Network

Special Events: January 6 – Alberta Centre for Child, Family, and Community Research (ACCFCR)

Online Training January 13 – Willie Spears Training January 21 – FASD Online Training February 3 – ACCFCR Online Training February 25 – ‘Pink Shirt Day’ (Anti-Bullying in Schools) February 26 & 27 - Mental Health First Aid Training March 2 – Alberta College of Social Workers Training March 18 – ACCFCR Online Training March 23 – Emotions in Children Training with Karen Exchange March 24 – Central School Awards Ceremony April 14 – ACCFCR Online Training April 15 – FASD Online Training April 21 – 24 – Solution Focused Brief Therapy Training May 2 – Go Girl Conference May 4 – Spirit of Youth Awards Ceremony May 5 – ACCFCR Online Training May 20 – FASD Online Training May 23 – Community Services Board Meeting June 16 – FASD Online Training June 19 – Parent Link BBQ July 10 – Town of Whitecourt Golf Tournament July 22 - Town of Whitecourt Trail Walk August 20 – Fire Extinguisher Training August 28 – ‘Kids Have Stress Too’ Facilitator Training August 27 – Fire Drill at Carlan CRC September 11 - Team Building Day at AJMC September 25 - Records Management Training September 30 - GAIN Training with Alberta Health Services October 1 - Family Violence Awareness Dinner October 26 - Alberta College of Social Workers Training November 4 - Candlelight Vigil November 23 - Wellspring Walk-A-Mile Event November 28 – ‘Kids Have Stress Too’ Parent Program December 5 - Town Christmas Party

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December 7 - Learning Partner Meeting with Fay Arcand December 11 - Community Services Luncheon

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Family Community Liaison Worker

Kateryna Loughran


Projects/Programs:

Worked with students from St. Mary, St. Joseph and Percy Baxter Schools Average Caseload: 23 Average Waitlist: 1 Main Presenting Issues (in order of prevalence):

1. Social Peer Conflict, Parent/Youth Conflict 2. Anxiety/Emotional Regulation 3. Anger Control 4. Parenting Skills

Main Referral Source (in order of prevalence): 1. Community Referrals (this includes schools) 2. Self-Referrals 3. Child & Family Services

Group Delivery: - St. Joseph School: Emotional Regulation Boys Group (March-May 2015) - Percy Baxter School: Emotional Regulation Hoop Club (May-June 2015), Lunch

Bunch Anxiety Group (January-December 2015), Girls Group (November 2015-February 2016

- St Mary School: Positive Play Group (May-June 2015) Member of the Power Group Member of the Go Girl Planning Committee Member of the Social Club Attended Interagency Meetings Attended School Staff meetings at the beginning of the school year Wrote a monthly piece for the School Newsletters Active Volunteer in St. Mary and Percy Baxter School Breakfast Program

Staffing:

Attended regular FCLP & FCSS Staff Meetings Attended Interagency Meetings Attended Monthly Safety Meetings Attended bi-weekly meetings with Clinical Supervisor FCLP, Kateryna Loughran, is still in her current position FCLP, Kyria Baranowski, became permanent full-time January 2015

Special Events: Team for Success Advisory Meeting (January, 2015) Mental Health First Aid for Youth (February, 2015)

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Go Girl Conference Volunteer (May, 2015) Spirit of Youth (May, 2015) FCLP Advisory (May, 2015) Community Services Board Planning Day (May, 2015) Aboriginal Day Volunteer (June, 2015) Arts in the Park (August, 2015) Fire Extinguisher Training (August, 2015) Acceptance to University of Calgary Bachelors of Social Work Program (Ongoing-

Online) Week-long Learning Intensive at University of Calgary (August, 2015) Town Staff Team Building (September, 2015) Foundations of Narrative Therapy Training 5 day Intensive (September, 2015) GAIN Training (September, 2015)

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Manager of Facilities

Randy Feist


Allan & Jean Millar Centre

The Allan & Jean Millar Centre remains extremely busy from a maintenance standpoint both in operations and staffing. All heating and ventilation units were gone through in depth both in the spring and fall of 2015, seeing a major cleaning initiative and extensive preventative maintenance, including scheduled change-outs of all consumable and wearing parts and components.

The steam room boiler was scheduled for a replacement boiler in 2015 and was changed in September at a cost of approximately $12,500.

Several pool pumps were totally rebuilt in 2015 with completely new wet ends as well as some of the electric motors. Those that weren’t rebuilt were taken apart to ensure the pumps were operating efficiently with minimal wear.

Several patches of pool tile were replaced on the pool deck and the deck continues to fail in certain small areas with hazards being identified and replaced as schedule permits.

Combustion air was added in a larger size to the boiler room of the facility. We increased the ducting diameter, as well as sized and installed larger louvers to the exterior, to bring more fresh air into the mechanical room to supply the boilers.

An extension was built onto our building sprinkler system, as required, in the pool chemical storage room. After a mezzanine was built in the back room to handle more storage, it was determined that the lower area of the mezzanine required fire guarding, and the system was budgeted for, contracted and installed.

Approximately one-third of the interior of the Facility was scheduled for painting and in 2015, using operations and custodial staff, this was completed. Staff did a very good job in doing this in a timely manner with little interference to customers.

Automatic flush and shower valves were changed out as scheduled throughout the facility in 2015 at a cost of approximately $1,500.00.

It should be noted that operations, maintenance and custodial operators did a very good job in 2015 in the facility. Using minimal staff, they maintained the building to a high standard through multiple concerts and large functions and basically had a breakdown-free year.

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Scott Safety Centre

Staff retention was good throughout 2015; we did see previous casual staff return from the year before, which reduces training time. Full-time staff received extensive training in arena operations level 1 and 2 courses, and more training is scheduled for completion in the upcoming year.

Projects in 2015 included:

Repainting of all the Athabasca dressing rooms, co-ed change rooms, McLeod dressing rooms, all hallways and entrances, referees’ rooms, Athabasca bleachers and walls, all doors, outside of McLeod rink boards, all public washrooms, and all railings within the buildings

Had all ducting professionally cleaned to deliver good indoor air quality to users

Restrung and repainted all nets

Did extensive servicing to all HVAC components and boilers

Completed the installation of a new roof over the arena restaurant (approx. 150,000)

Built storage shelving in storage areas

New heat wheel was installed on the ice surface dehumidifier

Two new large motors were scheduled for replacement and were installed during the early fall

New access door control was completed for the McLeod change rooms, referees’ rooms and Zamboni room ( key Fob system)

Had the Zamboni tore down for off season maintenance as per schedule (final upcoming season for this Zamboni)

Minimal upgrades to the surveillance system to upgrade coverage of the facility

New combustion air dedicated to heating boiler to minimize incoming cold air to mechanical room to prevent freeze-ups in cold weather

New wall sheeting throughout the McLeod arena interior

Replaced most of the puckboard on the McLeod ice boards

Worked through two major breakdowns on the ice chiller (major component of the ice plant). Two small diameter lines appeared to get small leaks inside the unit. These lines were isolated and the plant has been running to get through the current season with a long term resolution being investigated for the spring.

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Other Municipal Buildings

Forest Interpretive Centre Ongoing scheduled maintenance as per plans All HVAC units and ducting professionally cleaned as per maintenance schedule Installation of a small sized surveillance system for parking lot and interior coverage

Whitecourt and District Playschool Regular scheduled maintenance Roof replaced in summer of 2015

Carlan Services Community Resource Centre Regular scheduled maintenance as planned, HVAC, boilers, painting, waxing, etc.

Whitecourt Firehall Regular scheduled maintenance Completed total lighting retro fit of LED lighting; benchmarks are being tracked for

consumption savings

Whitecourt Public Library Regular ongoing scheduled maintenance Some LED lighting retrofitted to the facilities exterior

Whitecourt Administration Building Retrofit of exterior lighting to LED lighting Completion of interior renovations to payroll accounts area Ongoing regular HVAC maintenance, etc.

RCMP Detachment Constructed a partition wall between men’s and women’s change areas Added exterior security lighting and security mirrors to building Regular ongoing maintenance and requests Recoating and caulking of cells, included removal of old coatings and preparation work

as requested by RCMP

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2015

PREPARED BY THE WHITECOURT

PUBLIC TRANSIT STEERING COMMITTEE

AND

RACHEL SODERQUIST - TRANSIT

COORDINATOR

SEPTEMBER 2015

Whitecourt Transit

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Where did Whitecourt Transit begin?

Public transportation was identified as a community need approximately 10 years ago. A transportation community group was formed consisting of interested community members. This group identified the need for transportation for persons with disabilities, seniors, and limited income individuals. As a result of the transportation committee’s research and fundraising to purchase an accessible bus, the Town began providing accessible transportation to seniors and persons with disabilities through the Dial-A-Bus Program in 2007. The committee hoped to work toward starting a public transportation system in the future but stopped actively working toward this goal after the implementation of the Dial-A-Bus.

Public transportation came to the forefront again approximately 3 years ago at the Community Services Advisory Board and Town Council planning sessions. Public transportation was identified as an unfilled community need. The Town of Hinton made a presentation to Town Council in January 2013 outlining their transit history including their feasibility study, transit pilot project and their current service operation. A Public Transit Steering Advisory Committee was formed in April 2013. The Committee was tasked with investigating the need for public transit or enhanced transit services and identifying options for service provision. The Committee also researched other transit successes and reviewed feasibility studies completed in other communities throughout Alberta.

An online poll was conducted in June 2013 which provided the following results:

488 participants responded to “Do you think there is a need for public transit service in Whitecourt?”

84% responded yes and 15.6% responded no

The Steering Committee felt it was important to gauge community support before making a recommendation to Town Council. A non-binding referendum question was asked during the municipal election in the fall of 2013. The question and results are included below:

Would you be in favour of a user pay public transit system in the Town of Whitecourt, subsidized by the municipal tax base?

■ Yes 1,111 or 62.5% of voters

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■ No 666 or 37.5% of voters

The Committee recommended that Town Council budget for a public transit pilot project in 2014 to determine the need and success of transit in Whitecourt. The pilot project was based on the success of Hinton’s Transit system. The pilot project began in September 2014 with a one hour bus route with 34 stops around the community. As of September 2015, the bus route contains 44 stops, completes a loop in one hour, and operates Monday to Friday from 7AM to 9PM and Saturdays from 9AM to 6PM. The bus does not operate Sundays or holidays. Two buses and drivers are leased from First Canada. Service administration, including marketing, ticket sales, advertising sales, and customer service is provided by the Town of Whitecourt.

Community Benefits An effective and efficient transit service provides affordable transportation to everyone in our community, reduces traffic congestion, and improves the quality of life of many residents. Transit also reduces greenhouse gas emissions and supports the Town of Whitecourt’s strategic direction of environmental, social, and economic sustainability.

Social: Transit plays a crucial role in helping Whitecourt to be an inclusive, accessible, connected and healthy community. Transit connects people to a variety of opportunities such as employment, shopping, recreation and medical destinations. It is especially important for residents and visitors that do not have access to a car such as youth, seniors, persons with disabilities, and persons with limited incomes. Transit provides an affordable option for residents to access our geographically separated community. Economic: Transit plays an important role in the economic vitality of Whitecourt. Public transit supports businesses as it provides employees access to their places of employment. Transit also contributes to a municipal competitive advantage in business attraction and retention as many potential business owners and relocating employees consider transit availability when choosing a location for their business. Public transit may be viewed as yet one more service provided by our community.

Environmental: Transit plays an important role in helping to preserve the environment by attracting new riders and thereby reducing the number of cars

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on the road. Fewer cars help to reduce greenhouse gases and other polluting emissions.

Ridership

Ridership on Whitecourt Transit rose steadily from October 2014 to March 2015 but then decreased from April to July 2015.

The monthly statistics are recorded below:

Month Monthly Total Riders

Average Passengers Per Day

Average Passengers Per Hour

September 1342 53.68 3.82 October 1306 52.24 3.72 November 1389 57.88 4.26 December 1447 57.90 4.18 January 1764 67.85 4.85 February 1640 71.30 5.09 March 1837 70.65 5.05 April 1195 47.80 3.41 May 1044 41.76 2.98 June 1054 40.54 2.90 July 798 31.92 2.28 August 986 39.44 2.82 Monthly Average

1317 52.75 3.78

Our total ridership in 12 months was 15,802. Drivers estimate that there are between 50-100 individual riders each week.

Comparison to other smaller communities:

During Hinton’s 2 year Pilot project (2007 and 2008) 32,266 riders were reported which averages 16,133 each year or 1,344 riders per month. In 2013, Hinton had 24,846 riders use the transit service or 2,071 riders per month.

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Peace River operated a transit service from 2005 to 2011. In 2011 they had 10,871 riders or 50 riders per day.

Cold Lake operated a transit service from September 2004 to June 2005 and had approximately 50 riders per day.

Interestingly, both Cold Lake and Peace River discontinued their service after reviewing the costs of the service, but both communities are in the process of starting transit services again in 2015 and 2016 (respectively).

North Battleford operates a transit system similar to Whitecourt. When it started operating the service in 2012, the average was 914 riders per month. In 2014, it had 1,659 riders per month; 66 riders per day; or 19,908 riders per year.

In the communities above, ridership increased as the service continued to operate after the first year of operation.

Peak Times, Bus Stop Usage and Fares

The peak times of transit use are between 7AM and 10AM and 3PM and 6PM. Saturday usage was consistently lower over the year, and as a result Saturday hours have been reduced to 9AM to 6PM as of September 1, 2015.

The chart below provides summary of the most popular bus stop usage.

Bus Stop Number

Bus Stop Location Average number of passengers per month getting on or off the bus

15 Mink Creek Rd./Percy Baxter School 265 34 Scott Safety Centre 228 18 Staples 185 35 Allan & Jean Millar Centre 181 2 Westview Mobile Village 141 3 Whitecourt IGA 139 6 Midtown Mall/Library 135 1 & 41 Pine Rd / Caxton St. 122

Bus passes and tickets are sold in 4 locations throughout the community. The Allan and Jean Millar Centre and Whitecourt IGA are the most successful selling

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agents. Passes and Tickets are also sold at Dynamic Esso and the Town Administration Office.

Whitecourt Transit collected an average of $1,265 in cash fares and 215 single use tickets per month. 34 taxi tickets (issued by FCSS) have been redeemed since we started accepting them in March 2015. Approximately 23 transfers are issued each month to riders who get onto the next available bus. Passengers tend to use cash or bus tickets rather than purchasing bus passes. An average of 5 adult passes, 13 youth passes and 31 ticket books were sold each month.

Financial Implications

Town Council budgeted for a deficit of $284,211 in 2015 for public transit. According to the projected deficit, each day of transit operations (301 service days) costs the Town of Whitecourt $944.22. With an average of 53 passengers per day, the cost per passenger is $17.82. The cost per ride will decrease as the number of passengers increases or if the deficit decreases.

Revenue $ Expenses $ Deficit $ 2014 Budget 32,750 161,900 129,150 2014 Actual 15,598 119,992 104,394 2015 Budget 55,400 339,611 284,211 Projected Revenue and Expenses for 2015

41,000 315,000 274,000

The expenses in 2015 have been lower than expected as the First Canada contract expenses were less than budgeted due to the price of fuel in 2015.

2.4% of the 2015 Town of Whitecourt’s operating budget is allocated to transit.

Cost savings may be realized by purchasing transit buses and hiring drivers if the Town continues to offer the same level of service to the community. It is important to note however that owning buses and hiring employees will increase mechanical maintenance costs, human resources and other related administrative costs. Discussion would have to occur internally with the Town to determine costs and feasibility.

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Service Satisfaction

The Whitecourt Public Transit Steering Committee administered two surveys in December and June to gauge satisfaction of transit users. The Committee received 79 surveys in December and 31 responses in June. Below is a summary of the results from the surveys:

• Most transit passengers are satisfied with the service that Whitecourt Transit provides.

• More than half of the passengers use transit to get to work or school. • 56% of passengers don’t use Whitecourt Transit more often because the bus

schedule is not convenient. • 68% of passengers choose to walk, and 48% of passengers reported using a taxi

when they don’t use transit. • 95% of passengers felt that the fare charged is reasonable. • 69% of passengers do not drive or do not have a car. • The most common suggestion for service improvements is for an additional bus

to reduce ride time and wait time to catch the next bus.

Whitecourt Transit has made a significant impact on many passengers’ day to day lives. The following quotes are from the surveys administered and interviews on the bus:

“If Transit was not available I would have to use the cab system, which is harder on the wallet.”

“I can’t save if I have to call a cab to go to work.”

“If Transit wasn’t available I couldn’t keep my job.”

‘Transit increases my independence - I don’t always have to depend on my parents for a ride.”

“Taxis are not always on time – Transit helps me to get to work on time everyday.”

“I’m able to save $400 a month by buying a $40 transit pass instead of using taxi cabs.”

Summary of Service Changes and Enhancements

The Transit Steering Committee made several enhancements and changes to the bus route and schedule since operations began last fall. The Committee added several

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stops through commercial and industrial areas to accommodate working passengers. The route was changed to create a figure 8 where passengers could get off the bus downtown before it travels to the hilltop areas. Free WiFi was installed on the buses in March and April 2015. Seasonal stops were added at Rotary Park and the Winter Recreation Park. Several stops were removed this fall to allow the bus to complete the route in one hour.

Several promotional ideas were implemented with varying degrees of success. The first week of transit operations in September 2014 was offered for free to encourage residents to try out the new transit service. Each student in junior high and high school was issued a pass called “Check Out Our Ride” in the month of January. 135 passes were redeemed by students. Whitecourt Transit offered service for free for Earth Day in April to encourage residents to choose transit as an environmentally friendly choice. Free Saturday service in July and August resulted in a small increase in Saturday ridership.

Challenges to Whitecourt Transit Operations

The service encountered many challenges during the first year of operation. Some of these challenges could be addressed if operations move forward and some are unavoidable.

• The Transit Steering Committee found it difficult to balance passenger requests for additional service and operating hours with fiscal responsibility. The Committee deliberated that the service would attract a significant number of additional passengers if the service was more frequent, however, the additional costs of operating the additional service was a budget concern.

• Passengers often had a difficult time accessing the bus stops in the winter due to snow and ice. There were times where snow windrows made it very difficult to get on and off the bus. This was addressed as Town forces gained experience in accommodating transit.

• The bus route crosses the train tracks 4 times per service hour and often experienced delays. This caused the bus to run behind schedule until the next available catch up time period.

• Passengers often waited in the elements without bus shelters or benches. • Drivers were contracted from First Canada, and did not always represent

Whitecourt Transit or the Town of Whitecourt in a way that was positive. • Public parking in bus stop zones made it difficult to stop and drop off or pick up

passengers safely. • Including the changes that were implemented September 1, 2015, the route,

hours of service and schedule were changed 3 times during the pilot project.

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While the Committee felt these changes were important, it caused confusion with many passengers.

• The ridership experienced a steep decline in April 2015 that continued until July 2015. The reason for the decline is multi-faceted: the economy in the community experience a downturn and many workers were laid off, temporary foreign workers who had been riding the bus were sent home at the end of March, and the weather improved and more people started to walk to their destination. We also noticed a decrease in July and August resulting from less students using the transit service.

Committee Recommendations

The Whitecourt Public Transit Steering Committee has developed the following recommendations for Town Council’s consideration:

1) To continue to operate Whitecourt Transit with current service levels as budgeted for the remainder of 2015.

2) To operate Whitecourt Transit with similar service levels in 2016 as offered in 2015. Service enhancements could be considered as ridership increases.

3) To continue to engage the members of the Whitecourt Transit Steering Committee to play a role and assist in service development of Whitecourt Transit. This committee will meet quarterly or more often as required.

4) To address the requirement for benches and shelters at selected stops in 2016. 5) To review transit route snow removal as part of Council’s snow removal policy this

fall.

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Whitecourt Community Services Department 2015 Annual Report

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