Who would you trust?...Beehive Coaching and Leadership Development Ltd, PO Box 213, Conwy, LL30 9FX,...

Beehive Coaching and Leadership Development Ltd, PO Box 213, Conwy, LL30 9FX, www.beecld.co.uk; 07780606307

Who would you trust?(and who would trust you?)

IOSH North Wales Branch

Sara Lodge, Beehive and b.SAFE Safety Culture

© Copyright Beehive Coaching and leadership Development Ltd

http://www.beecld.co.uk


Presentation outline:

1. Organisational and safety culture models

2. Changing culture and behaviours

3. Case study – Alstom Power Services




Which of these are part of organisational culture?:

Size/type of company cars

Recruitmentadvert

Length of meetings

Mission statement

Business merger ten years ago

Dress codes

Christmas party

Display cabinetat reception

KPIs




Strategy

sYstems Structure

Training& development

Employees

Resources

CORE VALUES& BELIEFS

Beehive SYSTERMs model:


Management



Strategy

sYstems Structure


Employees

Resources

CORE VALUES& BELIEFS –

‘Safety pays’

Safety culture


Management

Safety Safety

Safety

Safety

Safety

Safety

Safety



Beehive Behaviour Change model:

1) Pre -awareness

2) Awareness

3) Planning to change

4) BEHAVIOUR CHANGE

5) Consolidating

6) Completion




Bradley Curve model:




Dependent safety culture:Safety = following rules that

someone else makes

Incident rates decrease

Safety is something safety

engineers/reps do

Belief - safety will improve “If

only people follow the rules”

Compliance under scrutiny

Reward and punishment

Training

‘External attribution’




Independent safety culture:Personal knowledge and

accountability

Personal values

Care for self

Practise, habits

Individual recognition

Compliance based on

principle

Belief – ‘what I do impacts

on others and safety’, ‘I can

change what I do’

‘Internal attribution’




Interdependent safety culture:

Safety owned by the team

Teams take responsibility for

selves AND other teams

Poor performance challenged by

the team

People actively converse to

understand other points of view

Belief – ‘Improvement can only

be achieved jointly’

Adult – Adult relationship

‘Systemic attribution’



1) Field and desk research



Good listener

Good communicator

Motivator of self &

others

Empathy and

understanding

Resilient

Lead by example

Leadership

Compassionate

Approachable

Consistent

Observant

Earns and gives respect

Teaches

Gives praise

Sets standards

Delegates

Rewards and recognises

Takes responsibility

‘Psychologist‘

People management

Reliable and dependable

Able to explain clearly

What makes a good supervisor/site manager?




‘A pretty good SMS with 100% buy-in is better than a perfect SMS with 0% buy-in’

Dr James Reason




2) Key principle



Trust&

Trustworthiness




Safety culture - ‘What people at all levels in an organisation do and say when their commitment

to safety is not being scrutinised’

Dr James Reason




3) Programme design



• 12 months - development not training –developing ‘who’ not just ‘what’

• Senior managers did it first• ‘Building safety through…’ modules • One to one workplace coaching• Focus on human performance,

communication, collaboration, performance management, presentation skills, leadership

• Experiential

D2i Programme:




4) Results



Programme outputs:

• 10 – 90

• 23 – 19

• 40 – 20




Strategy

sYstems Structure


Employees

Resources

CORE VALUES& BELIEFS –

‘Safety pays’

Cultural change


Management

Safety Safety

Safety

Safety

Safety

Safety

Safety



Safety culture seminar Feb 24th 2017 –‘Change the conversation, change the culture’


Brathay Trust, Cumbria

Strategic managers & leaders from safety critical sectors with responsibility for OHS, Human Performance and safety culture

Share the results of research into safety culture

Experience different approaches to safety education

Explore the concept of a 'Soft SQEP‘

Consider safety culture in the light of ISO 45001


Date post:	14-Mar-2020
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Who would you trust?...Beehive Coaching and Leadership Development Ltd, PO Box 213, Conwy, LL30 9FX,...

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