As learning and development professionals, we know the value of locating resources, sharing ideas, and learning about best practices from the experts in the field, so why then do we seem to underestimate or ignore the value of our own hard-earned knowledge and insight? Our experience and expertise are unique assets we can share in the workplace. They are a professional advantage that we can leverage within the organization to mentor colleagues and use to gain new clients. The expectation that all learning and development professionals should be comfortable sharing can be intimidating or know how to share the knowledge appropriately and usefully can be misleading. We often have more opportunity to share because of the nature of our work but may feel unprepared or aren't sure how to distill, organize, and communicate what we know and have learned from a project. By organizing the information into digestible chunks, the information becomes useful and shareable. Join Karen Sieczka, Instructional Designer for GP Strategies, for a 20-minute webinar where she will discuss: - Why sharing can build professional credibility and retain organizational knowledge - How to share knowledge through writing, speaking, and mentoring - Where some places are to share best practices
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Knowledge. Performance. Impact. Why , How, and Where to Share Best Practices for Learning & Development Karen Sieczka May 28, 2014 MBI – GP Strategies Company Confidential
Transcript
Knowledge. Performance. Impact.
Why, How, and Where to Share Best Practices
for Learning & Development Karen Sieczka
May 28, 2014
MBI – GP Strategies Company Confidential
Presenter
Presentation Notes
Data Revised 5.27.14 Information Classification Information classification is a critical part of GP Strategies data security. The following classifications should be applied to any document that is not classified as PUBLIC INFORMATION. For more information regarding information classification and handling, please visit the IT Security Center https://gpweb.gpstrategies.com/corp/its/Security/Security-Home.aspx High Business Impact (HBI - GP Strategies Company Confidential) This classification category MUST be assigned to information asset types where unauthorized disclosure could cause severe or catastrophic material loss to GP Strategies, the Information Asset Owner, or relying parties. These are not actual GP Strategies classifications but some illustrative examples of what could be classified as HBI by the Information Asset Owner: • Authentication/authorization credentials and/or other information that can be used to directly or indirectly authenticate or authorize valuable transactions • Information under strict regulatory handling requirements (e.g., Directive 95/46/EC, GLBA, PCI, HIPAA, and CA SB1386) and/or business secrets (e.g., unannounced financials, trade secrets) • Source code, symbols, binaries, or specifications that could negatively impact GP Strategies competitive advantage or Intellectual Property rights Moderate Business Impact (MBI - GP Strategies Company Confidential) This classification category MUST be assigned to information asset types where unauthorized disclosure could cause serious material loss to GP Strategies, the Information Asset Owner, or relying parties. These are not actual GP Strategies classifications but some illustrative examples of what could be classified as MBI by the Information Asset Owner: • Unreleased training materials and network infrastructure configurations and/or designs • Source code or binaries that, if reverse engineered or cloned, could result in serious material impact to the quality and/or integrity of GP Strategies products or brand. Low Business Impact (LBI - GP Strategies Company Confidential) This classification category MUST be assigned to information asset types where unauthorized disclosure could result in none to limited material loss to GP Strategies, the Information Asset Owner, or relying parties. These are not actual GP Strategies classifications but some illustrative examples of what could be classified as LBI by the Information Asset Owner: • Companywide announcements and information that all employees, contractors, and those under NDA have been approved to read • Source code for publicly released training materials. Public Information: This classification category is assigned to information intended for public use that, when used as intended, would have no adverse effect on the operations, assets, or reputation of GP Strategies, or the GP Strategies' obligations concerning information privacy. Public information requires no labeling.
• Your knowledge is a unique asset • Offers a professional advantage
We make a living by what we get, but we make a life by what we give.
– Winston Churchill
Don’t underestimate the value of SHARING
Presenter
Presentation Notes
As learning and development professionals, we know the value of locating resources, sharing ideas, and learning from best practices from the experts in the field, so why then do we seem to underestimate or ignore the value of our own, hard-earned knowledge and insight? So, why don’t we share best practices? Industry leaders share often; they know the value of sharing resources. Our experience and expertise are unique assets we can share in the workplace. They are a professional advantage that we can leverage within the organization to mentor colleagues and use to gain new clients. Our experience and expertise are unique assets we can share in the workplace. No one has had the same set of experiences of learns the same lessons from a project. So why don’t we all share best practices? Why not you? I say you’re missing out on a great opportunity.
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Today’s TOPICS
• What are BPs?
• WHY share?
• HOW to share?
• Where to share?
• Next steps
It’s not what you gather in life, but what you scatter, that tells the kind of person you are and the kind of life you have lived.
– Helen Robson Walton
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Presentation Notes
Read through bullets
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What are BPs?
Every industry and field has its own version:
• Benchmarks
• Standards
• Results
• Rules
• Focus
Presenter
Presentation Notes
You’ve heard the term best practices. The term is used by every industry and field in different ways. But what is it? It can mean a number of things depending on who you ask…benchmarks, superior results, standards driven by some modicum of success using a particular method... Of course you want to repeat something when it works. Wikipedia- consistently shown results superior to those achieved with other means, and that is used as a benchmark WhatIS- a technique or methodology that, through experience and research, has been proven to reliably lead to a desired result. Google- commercial or professional procedures that are accepted or prescribed as being correct or most effective
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Why SHARE?
• Build professional credibility
• Retain organizational knowledge
Whatever we possess becomes of double value when we have the opportunity of sharing it with others.
– Jean-Nicolas Bouilly
Presenter
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Sharing what we know and what we’ve learned, allows us to embed and process our past experiences. Both good and bad endeavors can offer a wealth of information but sometimes it takes reliving it from another angle to realize lessons learned. Sharing these situations encountered can help others gain a fresh perspective or avoid pitfalls. More specifically: Build credibility Retain and share organizational knowledge and assets Lets take a moment to examine these before we get into the how’s and where’s .
Build credibility – professional gravitas, become known as an expert, an authority in the your field When people associate your name with information in the field, the perception is that you are an expert. The more they experience of you, the more your professional credibility grows. Perceptions do matter greatly! http://positivelymagazine.com/2013/10/18-ways-to-leverage-the-internet-to-enhance-your-professional-credibility/
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Retain KNOWLEDGE
• Succession
• Continuity
• Collaboration
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Retain and share org knowledge and assets- how many of you know someone in the company that is retiring or leaving for another position? What happens to all the things they know and have learned through their experience? More often than not, it goes right out the door with them…lost to the organization…an asset that could have been passed on to another employee or documented in some way for future reference. Allows for smoother succession and business continuity. Sharing encourages collaboration. Teases out and captures embedded, intrinsic knowledge. When you begin to share, it’s amazing the things you begin to remember.
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How to SHARE
• Write
• Speak
• Mentor SPEAK
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Write about it. Write clearly, concisely, and professionally about your experiences in professional journals, blogs, and social media. Speak about it. Use any and all opportunities to share specific examples from past projects via webinar or face-to-face engagements. Conferences, local and national. Smaller scale speaking engagements Mentor about it. Assist colleagues and staff to understand your experiences by sharing and being open to learning from those you share with. Once you have shared your information, have a discussion to capture additional ideas. This type of collaboration not only helps capture essential organizational knowledge, it keeps this intrinsic knowledge from disappearing when you leave an organization.
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Where to SHARE
• Within your organization
• Within your field
• Vehicles
Presenter
Presentation Notes
Go through bullets
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Where: WRITE
• Within your organization
• Blogs
• Professional journals
• Social Media
Presenter
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Write about it. Write clearly, concisely, and professionally about your experiences in professional journals, blogs, and social media. as a published author—whether online or in print—you’re automatically afforded a certain level of authority. The written word is always a wonderful tool for reaching others. Consider writing an article for a publication catering to your industry or profession. Or start a blog! Nothing is more empowering than putting your thoughts out there for the world to see. The Internet attracts a global audience. Share personal experience on writing…
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Where to: SPEAK
• Webinars
• Professional Associations
• Volunteer Organizations
SPEAK
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Speak about it. Use any and all opportunities to share specific examples from past projects via webinar or face-to-face engagements. Offer to present on a topic of interest at a local industry conference or meeting of your professional association. Host a lunch and learn event at your company. Present what you know with confidence, in a way that engages and enlightens your audience. Remember not to talk “down” to people; as the instructor, part of your role is to tap the wisdom in the room. Open the conversation so others can share their expertise as well. Don’t presume you’re the only one with something to say. Training others in any setting, big or small, will help boost your public speaking skills (incredibly valuable for any profession) and position you as an authority. Just like writing, standing in front of a room creates automatic credibility. Share personal experience on speaking…
Where to: MENTOR
• Within Organization
• Volunteer
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Mentor about it. Assist colleagues and staff to understand your experiences by sharing and being open to learning from those you share with. Once you have shared your information, have a discussion to capture additional ideas. This type of collaboration not only helps capture essential organizational knowledge, it keeps this intrinsic knowledge from disappearing when you leave an organization. When you read an exceptionally helpful article, stumble upon a useful new piece of information, or find a more effective way of doing things, don’t keep it to yourself. Each and every day, you likely have something worthwhile to share that could be beneficial to your colleagues. You don’t have to wait for a formal training session or explicit request for help. Instead, simply shoot off an email to your co-workers. There’s no shortage of young professionals looking for guidance. When you see a newbie with potential but in need of support, take that person under your wing. Share the hard earned lessons you’ve collected over the years. At the same time, keep your eyes, ears, and mind open. After all, the best part about mentorship is that—when it’s a strong partnership—both people learn equally. As a mentor, you’ll gain a new perspective about the work you do. Your mentee’s youthful inexperience can actually provide you with a wealth of powerful insight…if you’re open to it. Share personal experience on mentoring…
Next STEPS
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• Plan
• Gather
• Implement
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Every time you publish a blog post, write an article, speak to a professional group or informally share ideas with colleagues, there is an opportunity to make it a useful exchange for you and those receiving the information. Now, are you interested to share what you know? What are your next steps? Plan-where are the right places and vehicles for your knowledge share? Gather- pull together the information you want to share in the appropriate format, depending on your audience. Make it clear and concise. Avoid using jargon that may not be understood. Implement- get going! Set some personal goals for your sharing and get out there and start doing it.
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Conclusion: SHARE
…your expertise is a powerful gift that deserves to be shared. – Chrissy Scivicque
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Chrissy Scivicque, in her blog post, 5 Ways to Share Your Professional Expertise and 4 Reasons You Should, writes about the virtues of sharing best practices, “…your expertise is a powerful gift that deserves to be shared. It’s yours, yes; you earned it. But why keep all that wisdom to yourself? Why not send it out into the world to be free and lift others to new heights as well?” Sharing your expertise means inviting a new conversation. If you keep your eyes, ears, and mind open, you may learn something in the process as well. Sharing your expertise, whatever the form it takes, lends professional credibility and spreads knowledge throughout the field. Leveraging knowledge can become a part of career development strategy. It can also become another organizational asset – a way to develop and manage intrinsic organizational knowledge assets. Support of sharing activities by leadership builds trust within the organization.
