Why Indian IT

Rajesh Bhaskar

PT HCL Technologies Indonesia

Prologue

Indonesia is growing, a booming middle class is demanding better products, customer

service and.. a level of sophistication.

There is a need to build better systems to cope with this growth and demand.

IT is a significant driver of this betterment, this growth – a big shift from being a cost center

– it has become a profit center.

I would like to suggest to you that Indian IT companies have the scale, the knowledge of

operations and the cost effectiveness to be able to help you in this journey towards growth.

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Industry Trends: Financial ServicesRegulatory Compliance and Customer Experience Management dominates CIO

mindshare in Financial Services

Trends TrendsFinancial

Services

Regulatory

Compliance

Customer

Experience

Management

Mobility

Increased

Automation

Straight through

Processing

Cost

Reductions and

Operational

Efficiency

Service Management | Governance | Domain Tools | Reporting and Knowledge Management

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Industry Offerings: Financial Services

Service Management | Governance | Domain Tools | Reporting and Knowledge Management

Trends TrendsFinancial

Services

Regulatory

Compliance

Customer

Experience

Management

Mobility

Increased

Automation

Straight through

Processing

Cost

Reductions and

Operational

Efficiency

Dedicated CoE for Regulatory Compliance

offering Advisory Services, Risk Management

and Blueprinting and Implementation support

Team of certified and experienced technical

and business Consultants and SMEs for

various regulations on industry domains

Frameworks for regulations like Dodd-Frank,

MiFID, Solvency II, SEPA, Basel II, Sox,

Reg NMS

Device and Platform agnostic development,

migration, user experience, testing and

technical support

Dedicated Mobile Innovation Lab

Mobile Solutions include

mClaims for FNOL

Mobile Credit Card Services

Mobile for Financial Advisors

Customer On-boarding solution for

Financial Services

FinEdge CRM for 360°view of customers

Business Process Transformation

BI Solutions and Analytics

Indian IT Benefits for Indonesian Financial

Sector

o Global knowledge base

o From the global customer base

o Domain, Technology experts of every kind

o Supermarket of skills

o Common technology to niche skills at

economies of scale

o Process driven, SLA driven

o SDLC, ISO, CMMI

o Lower your IT Costs

o Yes – Lesser resources, Proper SLAs, More

efficient processes

o Get the Big Picture

o IT @ Enterprise Level

o Will work with Local Vendors

o Build local knowledge, local hiring

o Spirit of cooperation – not a threat

Key factors behind growing trend of outsourcing

are

Lack of expert-labour in some portions of the business process

Availability of cheaper labour, while not comprising on the quality of output

IT outsourcers have achieved economy of scale even for niche skills

Ability and feasibility to concentrate on the other crucial business process

Aligning an organization’s business goals with the expected outsourcing deliverables

Outsourcing is the delegation of a particular function to a company, which specializes in it, at a cost

much lower than actual

Benefits of Outsourcing

Supermarket of Skills

Get access to skilled expertise

Global expertise in solutioning, implementation and support

Staffing Flexibility – Resourcing on the go and as you need

Trained IT resources are always available

Reduced Operational and Recruitment costs

Focus on core activities

Stay focused on core business – innovate your business

Better Risk Management

Share any associated risks in IT with your outsourcing partners

Benefits of Outsourcing

Increasing in-house efficiency

After you allocate tasks to your outsourcing partner, they share the workload of your

employees making the usage of internal task force more efficient.

More efficient Project Management

PMs are trained and experienced in IT Program management and Project Management

Improving IT organization to the level of International Standards of Quality

Run your business 24X7

Improve service and delight the customer

Benefits of Outsourcing

Cut costs and save BIG!

Onsite vs offshoring costs

Give your business a competitive edge

The ultimate benefit of outsourcing is that it helps your organization gain a competitive edge in

the market.

See an overall increase in your business

Outsourcing shows an increase in your productivity, customer loyalty. level of quality, business

value, profits, and much more.

Indian Outsourcing

Work practices largely comply with ISO and SEI CMM standards.

Three out of every four SEI-CMM 5 companies worldwide are located in India.

Quality standards meet the approval of the world.

India exports software to more than 95 countries.

Almost half the Fortune 500 companies now use Indian software services

Multiple engagement models

Epilogue

India and Indonesia have been culturally close for centuries. Here is an opportunity for us

to build on our shared past and grow together.

I would like to thank the Indian Embassy for hosting this wonderful seminar – especially Mr

Rakesh Arora for his enthusiasm and support

My thanks are due to Parag, Pranab, Amol and Sameer from TCS, TechM, IndonesiaWISE

and Altruist respectively. You are fine examples of how competition can benefit from

collaboration. I would like to extend the same thanks to our respective Indonesian partners

for sharing the same spirit of what is being called “coopetition”.

Finally, the best of all goes to you, the financial sector leaders of Indonesia for joining us as

we share our thoughts on IT transformation in the financial sector in Indonesia.

Thank you!

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