WHY INVEST IN IBIS BUDGET
Accor Global DevelopmentFebruary 2020
BRAND STATUS — BRAND PRESENTATION IBIS BUDGET — 1
Open to adventure
Hello to the go-getters, early-risers, the riders and the party lovers.Hello to the movers and shakers, to the real deal finders.Hello to the young and the young at heart, the daring, the street smart.Who can make anywhere their home, while embracing the unknown.Hello to those who find adventure in the everydayAnd when the night comes, a sweet dream of their stay.
SMART FUN COOL EASY GOING
BRAND PRESENTATION IBIS BUDGET — 3
BRAND USPs
PART OF IBIS FAMILY,
N° 1 EUROPEAN BRAND
ibis family powerful footprint of 2,200 hotels globally
600 ibis budget hotels in 20 countries, leader in Europe and Brazil and fast growing brand
Strong ibis brand awareness
ibis budget Cirebon, Indonesia
BRAND PRESENTATION IBIS BUDGET — 4
BRAND USPs
THE BEST VALUE FOR MONEY
OF ITS CATEGORY
Best value for money of its category for 65% of travelers
Standardized 3 pax bedroom with bathroom
Qualitative product markers (Sweet Bed, high-end amenities, tasty breakfast)
ibis budget Meudon, France
BRAND PRESENTATION IBIS BUDGET — 5
BRAND USPs
HIGHLY PROFITABLE
BUSINESS MODEL
Highest profitability per sqm
Ultra limited service offer
Super reduced space programming
Standardized concept
Low staff manning & maintenance
BRAND PRESENTATION IBIS BUDGET — 6
NETWORK AND PIPELINE – FIGURES AS OF END 2019
Official figures, June 2019
636 HOTELS
63,783 ROOMS
23 COUNTRIES IN 2019
59 NEW HOTELS
7,361 MORE ROOMS BY 2024
BRAND PRESENTATION IBIS BUDGET — 7
NETWORK AND PIPELINE – FIGURES AS OF END 2019
55%FRANCENETWORK
27,429 ROOMS351 HOTELS
PIPELINE
963 ROOMS12 HOTELS
9%AMERICASNETWORK
9,822 ROOMS54 HOTELS
PIPELINE
3,224 ROOMS22 HOTELS
8%ASIA-PACIFICNETWORK
6,104 ROOMS50 HOTELS
PIPELINE
240 ROOMS2 HOTELS1%
AFRICA –MIDDLE EASTNETWORK
484 ROOMS4 HOTELS
27%EUROPENETWORK
19,994 ROOMS177 HOTELS
PIPELINE
2,938 ROOMS22 HOTELS
53% Managed 47% Franchised
OPERATING MODE
8ibis budget Sao Joao, Brazil | 284 Rooms
FLAGSHIPSNETWORK & PIPELINE
9ibis budget Sao Paulo Paulista, Brazil | 399 Rooms
FLAGSHIPSNETWORK & PIPELINE
10ibis budget Gent Dampoort, Belgium | 284 Rooms
FLAGSHIPSNETWORK & PIPELINE
11ibis budget Moscow Panfilovskaya, Russia | 284 Rooms
FLAGSHIPSNETWORK & PIPELINE
12ibis budget Ambassador Seoul Dongdaemun, South Korea | 195 Rooms
FLAGSHIPSNETWORK & PIPELINE
13ibis budget Ambassador Busa Haeundae, South Korea | 177 Rooms
FLAGSHIPSNETWORK & PIPELINE
14ibis budget Aguascalientes Norte , Mexico | 154 Rooms
FLAGSHIPSNETWORK & PIPELINE
15ibis budget Agadir, Morocco | 121 Rooms
FLAGSHIPSNETWORK & PIPELINE
16ibis budget Aguascalientes Norte , Mexico | 154 Rooms, May 2019
LATEST OPENING 2019NETWORK & PIPELINE
17ibis budget Uberlândia, Brazil | 192 Rooms, January 2019
LATEST OPENINGS 2019NETWORK & PIPELINE
18ibis budget Geneve Palexpo , Switzerland | 112 Rooms, January 2019
LATEST OPENINGS 2019NETWORK & PIPELINE
19ibis budget Singapore Emerald, Singapore | 126 Rooms, October 2019
LATEST OPENINGS 2019NETWORK & PIPELINE
BRAND PRESENTATION IBIS BUDGET — 20
SECURED PIPELINE OVER 5 YEARSAS OF END DECEMBER 2019
EUROPE
ibis budget TBILISSI, Georgia 220 ROOMS, DECEMBER 2022ibis budget TBILISSI, Georgia 160 ROOMS, JUNE 2022ibis budget MANNHEIM, Germany 155 ROOMS, MARCH 2020ibis budget PORTO, Portugal 100 ROOMS, FEBRUARY 2020ibis budget VALANCIA, Spain 69 ROOMS, OCTOBER 2020ibis budget MADRID, Spain 88 ROOMS, JUNE 2021ibis budget LONDON, United Kingdom 250 ROOMS, MARCH 2020ibis budget MANCHESTER, United Kingdom 262 ROOMS, JANUARY 2021
ASIA – PACIFIC
ibis budget SINGAPORE IVORY, Singapore 38 ROOMS, DECEMBER 2020ibis budget SYDNEY CENTRAL, Australia 97 ROOMS, JULY 2020
AMERICAS
ibis budget MEXICO, Mexico 150 ROOMS, FEBRUARY 2020ibis budget BELO HORIZONTE, Brazil 240 ROOMS, MAY 2020ibis budget RECIFE, Brazil 226 ROOMS, AUGUST 2020ibis budget LIMA, Perou 162 ROOMS, JUNE 2020ibis budget CAPAO BONITO, Brazil 84 ROOMS, MARCH 2021ibis budget LEME, Brazil 84 ROOMS, AUGUST 2020ibis budget DELICIAS, Mexico 126 ROOMS, JANUARY 2021
NETWORK & PIPELINE
BRAND PRESENTATION IBIS BUDGET — 21
BRAND PROGRAM
IBIS BUDGET X RED BULL CAN YOU MAKE IT?
To bring to life its passion for Urban Sport and foster
daily adventures, ibis budget is the exclusive hospitality
partner of the Red Bull Can You Make It? 2020 edition.
600 students will live the adventure of a lifetime,
crossing Europe with only red Bull cans as currency,
facing fun challenges in and outside
our hotels.
An ibis budget staff
team will be part of the
competition and raise
money for
Accor Diversity.
GUEST EXPERIENCE
BRAND PRESENTATION IBIS BUDGET — 22
SOCIAL HUB
M
DESIGN CONCEPT
The design concept is standardized yet flexible though programming.
Social hubs design is contemporary and inspired by the urban sport universe.
WELCOME-IN (OPTIONAL)
Mobile Welcome allows the Team members to greet the Guests wherever they want and to be
more focused on them.
GUEST EXPERIENCE
BRAND PRESENTATION IBIS BUDGET — 23
URBAN SPORT MARKERS
M
SMALL SPORT EQUIPMENT
Our hotels provide small sport equipment for individual
practice in all areas.
RUNNING MAP
A running map is available to encourage the guests to explore the
surroundings of the hotel.
ENCOURAGING OUR GUESTS TO STAY ACTIVE IN A FUN AND OFF-BEAT
TRAINING TIPS
Fun training tips are displayed across the hotel.Everywhere becomes a playground.
GUEST EXPERIENCE
BRAND PRESENTATION IBIS BUDGET — 24
NEST 2.0
M
DESIGN CONCEPT
The rooms can welcome 1, 2, 3 or up to 6 pax.
They have been designed to ensure a maximum of comfort for our guests and are inspired by the
urban sport universe.
GUEST EXPERIENCE
BRAND PRESENTATION IBIS BUDGET — 25
NEW ENRICHED F&B OFFER
M
BREAKFAST TO GO
BREAKFAST BUFFET
MINI MARKET
THE BEER BAR BY IBIS BUDGET
GUEST EXPERIENCE
BRAND PRESENTATION IBIS BUDGET — 26
GUEST JOURNEY & EXPERIENCE – KEY STANDARDS AT A GLANCE
The following list contains the key brand concepts & markers. Specific and detailed guidelines with rich elements & content bring each experiences to life in the guest journey. Brand standards as of end 2019, might be subject to changes
Arrival & departure
Social hub Guest rooms F&B
Dress code
Welcome-in
Design concept
Small sport equipment
Training tips
Running map
Breakfast buffet
Breakfast to go
Mini market
The beer bar by ibis budget
NEST 2.0 room design concept
Sweet Bed by ibis budget
Branded amenities
M MANDATORY
P PROGAM
M M
M
M
M
M
M
M
M
MP
P
P
M
GUEST EXPERIENCE
BRAND PRESENTATION IBIS BUDGET — 27
PEOPLE
HEARTIST®A MOTIVATING AND ENGAGING PROGRAM THAT AIMS TO UNLOCK THE CREATIVITY AND INITIATIVE IN ALL OUR EMPLOYEES.
What does it mean to be an ibis budget Heartist®?• Be an expert of my brand• Make our guest feel active and savvy• Share the brand passion for Urban Sport
GUEST EXPERIENCE
BRAND PRESENTATION IBIS BUDGET — 28
The visual identity embodies ibis budget’s newpositioning of smart basecamps for in & outadventure with a passion for Urban Sport.
It is inspired by sports ground lines, plays withlines & curves and includes :
- A fresh color palette- A smart and modern font- A lifestyle iconography with dynamic
gestures and poses
Let’s get into the game!
A NEW ENERGETIC VISUAL IDENTITYCOMMUNICATION
BRAND PRESENTATION IBIS BUDGET — 29
WE ARE OPEN
ibis brands have taken a major turn incommunication with a new global lifestyle brandcampaign celebrating all ibis values, underlined bythe new signature "We Are Open“ message.
This is an ode to openness in the form of a slam thatshows how togetherness, curiosity and inclusivenessare at the core of its values.
- A straight forward expression claimingthat an open world is a better world
- The expression of a shareddesire for new encounters,
new experiences, new cultures
- An invitation to come and live the ibis experience
ADVERTISING
VIDEO
COMMUNICATION
BRAND PRESENTATION IBIS BUDGET — 31
SOCIAL MEDIA
2020:a great ambition for social media strategy
1 global instagramaccount
INSTAGRAM.COM/IBISBUDGET
Regional Facebook pages FACEBOOK.COM/IBIS
Activation with Red Bull partnership
World-class YouTube channel
YOUTUBE.COM/IBIS
COMMUNICATION
BRAND PRESENTATION IBIS BUDGET — 32
IBIS.COM
14 000 000 users
78 000 000 page viewsin 13 languages
4% conversion rate
2019 figures
COMMUNICATION
BRAND PRESENTATION IBIS BUDGET — 33
IBIS BUDGET AWARDS 2019
➢ Best international brand – Spain
➢ Best Midscale/Economy Hotel Brand – British TravelAwards 2019
COMMUNICATION
BRAND PRESENTATION IBIS BUDGET — 34
WE MEASURE SUCCESS THROUGH THE EVOLUTION OF:
Brand Awareness
35%Above or nearly 40% of total
awareness in 5 countries
Our objective is to increase awareness
by +1 to 4 pts.
Source: BEAM
BrandPerception
49%of travelers see ibis budget as a
smart brand
ibis budget’s strongest perception hook is its ‘good
value’; it has positive scores on ‘consistent quality standard’ and
‘staff with caring attitude’ but fails to own ‘quality breakfast’ or
‘comfortable rooms’
Our objective is to raise awareness of our position as the premium low-cost
hotel brand.
Source: BEAM
Brand Margin
+€5Price premium vs. independent hotels
in France.
Brand Margin® measures the financial premium which the brand name
adds to the intrinsic value of the same hotel stay with an
unbranded alternative
Our objective is to strongly increase this price premium.
Source: BEAM
Reputation Performance Score
77.25 %The Reputation Performance Score
measures the overall hotel online reputation based on several sources: Guest Satisfaction Survey (GSS & Net
Promoter Score), Trip Advisor, Booking, Ctrip etc. It is the most
representative hotel’s reputation KPI, requires at least 100 guests’ feedback and give positive reputation score out
of 100%
Our objective is to reach 78,4 pts in 2020.
Source: BEAM
PERFORMANCE
BRAND PRESENTATION IBIS BUDGET — 35
BRAND AWARENESS (%)
EUROPE AMERICA ASPAC AFRICA
65
34
43
25
51
30
51
27
3640
15
25
34
16
PERFORMANCE
BRAND PRESENTATION IBIS BUDGET — 36
BRAND MARGIN (€)
EUROPE AMERICA ASPAC AFRICA
5
23
10
5
3
1
3
19
7
12
5
12 12
BRAND MARGIN® IN €
Brand Margin® measures the financial premium which the brand name adds to the intrinsic value of the same hotel stay with an unbranded alternative. A Brand Margin® of 10€ means that « Consumers think it is worth paying on average 10€ more per night to stay with brand X compared to an unbranded equivalent ».Figures as of end 2019.
PERFORMANCE
BRAND PRESENTATION IBIS BUDGET — 37
RPS
ibis budget Average RPS
77.2%
NORTH & CENTRALAMERICA
83%EUROPE
76.8%
AFRICA –MIDDLE EAST
81.2%
ASIA - PACIFIC
77.8%
SOUTH AMERICA
79.4%
PERFORMANCE
BRAND PRESENTATION IBIS BUDGET — 38
ACCOR DISTRIBUTION SOLUTION*
Accor offers > 110 global distribution channels at best market conditions
*All Accor brands excluding recently integrated:
Delano, SLS, The House of Originals, Mondrian, Hyde, greet, Mantis, Tribe
PERFORMANCE
BRAND PRESENTATION IBIS BUDGET — 39
IBIS BUDGET DISTRIBUTION PERFORMANCE BY ACCORROOM REVENUE BASED
32%HOTELPMS
68%OF IBIS BUDGET
ROOM REVENUE COMES THROUGH
ACCOR CENTRAL RESERVATION
SYSTEM
CALL CENTERS, INFLUENCED HOTEL DIRECT* *Hotel & cluster services
ACCOR WEBWEBSITES, MOBILE SITES & APP
WEB PARTNERS(OTAs)
GDS/IDS
32% DIRECT SALES
36% INDIRECT SALES
7%
25%
35% 1%
8,4M ROOM NIGHTS
€491M ROOM REVENUE
FOCUS WEB(ACCOR WEB + WEB PARTNER)
60%
PERFORMANCE
BRAND PRESENTATION IBIS BUDGET — 40
NEW BOOKING ENGINE & APP
▪ 300M Website + App visits
▪ 2200 Destinations
▪ 18 Languages
#1 MULTIBRAND PORTAL DAILY COMPANION APP BRAND.COM WEBSITES
▪ 56% Mobile and App visits*
▪ 1 Download every minute
▪ Plugged to ALL.ACCOR.COM
▪ 78M Pages viewed on ibis.Com
ALL.ACCOR.COM
*year 2019 + from dec 2019-to Mid Feb 2020, since launch of ALL
BRAND PRESENTATION IBIS BUDGET — 41
NEW LOYALTY PROGRAM
THE ONLY LIFESTYLE
LOYALTY PROGRAM
32 40 53 644 4,7
70100
120
150
2016 2017 2018 2019
ALL FRS Huazhu
214M
THE FAST GROWING
LOYALTY PROGRAM
THE MOST GLOBAL
LOYALTY PROGRAM
NEW LIMITLESS EXPERIENCES AND EXTENDED OPPORTUNITIES TO EARN & REDEEM POINTS
NEW BENEFITS▪ 2 New tiers (diamond & limitless hidden tier)
▪ 34 Brands and +
▪ Suite Night Upgrade
▪ F&B outside a stay
NEW PARTNERSHIPS▪ PSG – Games / Net media value +€200m to ALL
▪ AEG – Worldwide arenas & festivals
▪ IMG – Taste festivals
Central Europe
6%
ASPAC
31%
Other Europe, Middle-East &
Africa
20%
France
12%
Nothern Europe
12%
North & Central
America, Caribbean
11%
South America
8%
▪ 64M Loyalty members worldwide
▪ 31% Loyalty contribution rate
▪ X 2 Members stay twice more
▪ X 2 Members spend twice more
BRAND PRESENTATION IBIS BUDGET — 42
6. BRAND PERFORMANCE
APPENDIX
BRAND PRESENTATION IBIS BUDGET — 43
DEVELOPMENT CRITERIA - PROGRAMMING
AAA ULTRA CITY CENTER LOCATION, HISTORIC
CONVERSIONWORLDWIDE
RECOMMENDED NUMBEROF ROOMS
>80 keys (Franchise)>125 keys
(Management)100 keys and +
ROOM AVREAGE SIZE 12,5 sqm 12,5 – 13,5 sqm
TGFA / ROOM -15%/-20% of worldwide 22 – 25 sqm
FOOD & BEVERAGENo restaurant but breakfast room and vending machineNo bar
WELL-BEINGNo fitness centerNo swimming poolNo spa
MEETINGS No meeting room
PRIME LOCATIONS
SECONDARY LOCATIONS
AIRPORTS SUBURBS
INTERNATIONAL CAPITALS KEY CITIES & RESORTS
MAJOR DOMESTIC DESTINATIONS
OTHER CITIES & ATTRACTIVE TOURISTICDESTINATIONS
What’s happening in 2020 ?
ibis budget new design concept
IBIS BUDGET NEST SHOWCASE BOOK
Can be used after HCSA is signed
IBIS BUDGET CONSTRUCTION & RENOVATION STANDARDS
Can be used after HCSA is signed
IBIS BUDGETSTYLE BOOK
Can be used beforeHCSA is signed
IBIS BUDGETDESIGN BRIEF
Can be used before HCSA is signed
DESIGN & TECHNICAL SERVICES - GUIDELINES
THANK YOU