Date post: | 21-Jan-2018 |
Category: |
Technology |
Upload: | soho-dragon |
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WEBINARWEBINAR
Why UX Matters for Employees
Meet the Speakers{
Name : Peter Ward
Role : CTO & co-founder SoHo Dragon
Skills : SharePoint & Office 365
Hobbies : Yoga / Vegetarian Cooking
Fun Fact : Late technology-adopter
: @HelloPeterNYC
}
{
Name : Troy Trudel
Role : Senior Director of
Alliances Akumina
Skills : Digital Workplace Strategy
& Office
Hobbies : Camping & Cooking
}
Webinar Agenda
Agenda & Takeaways
• What is User Experience?
• SharePoint UX – Importance
• Challenges Poor UX Creates
• Developing Experiences Focusing on the User
• Real-life examples of engaging employee experiences
{
{
About SoHo Dragon
• New York City based
• Microsoft Gold Partner
• Office 365 focused
• Akumina Gold Partner
•Differences between UX & UI (design)• Examples•Great SharePoint UX and UI
“Design is not just what it looks like…
Design is how it works”
- Steve Jobs -
What is the difference between UX & UI?
User Experience is the friction between
the task and the user.
Examples
SharePoint UX – Why is it Important?
Why is great UX so difficult with SharePoint?
Meta Data
Responsive Design
Audiences
Navigation
Classic / Modern
Responsive
Browsers Screen Sizes
Create great UX & UI in SharePoint with Traction
• “Paper is cheap, code is expensive, so get it right on paper.”
•Don’t have: “Paradox of choice”
• Training is a tax on the cost of the system
•Problem solving not an art display
Traction UX Principles
Traction
Understand the user
Wireframes
Story boards
Content
Strategy Document
Analysis
Design
Build out
Development 3 releases onlyRelease Bug fixes onlyStabilize
Strategy Document: Understanding the User
• Who are they?Readers
Members
Owners
• Departments
• Are there Active Directory Groups?
• What are they currently using?
• Common complaints
• Ask “What sucks about the system?”
• Which websites do they like?
• Employee age
Strategy Document:Goals
• User goals
Find information fast
Reduce clicks
Up-to-date content
• Business goals
Digital representation of the corporate website and the organization
Greater confidence in the content
Strategy Document: User Journey
• 10,000 feet view point
• Start-to-finish of an experience
• Actions and emotions
Tools:
• User Journey Template
• Wireframes
• Storyboards
Strategy Document: Wireframe
• This can be:
o Part of the Strategy Document -OR-
o It’s a result of the Strategy Document
• Focus on the functionality and user activity,not on visualization
• A blue print that is given to the engineers
Wire Framing Tools:
InDesign
Balsamiq
Visio
Pen and paper
Strategy Document:
Story boards
Releases – Prototyping
• Graphical
• Colors
• 3 Releases
• Must be signed off
Stabilizing
• Bug fixing only
Questions
About Akumina
• Boston Head Quarters
• Microsoft Gold Partner
• Technology Enabling Digital Workplace Solutions
• Strong Partner Ecosystem
• Top Rated in Industry
• 18 + years of experience
The Challenges it Creates
Employees are faced with using complex siloed technology and inconsistent user
experiences, lacking integration and mobility support.
INCONSITENT USER EXPERIENES
Business are faced with significant challenges in the areas of employee engagement
and retention, employee productivity, and improving customer experience.
EMPLOYEE ENGAGEMENT
Employees are looking for a better way to engage with coworkers, access systems and information as frictionless as they can in their personal lives.
EMPLOYEE EXPECTATIONS UNMET
Enterprises continue to cobble together custom, bespoke solutions that fail at
delivering enhanced employee experiences
POOR EMPLOYEE EXPERIENCES
Employee Experience Hasn’t Kept Pace
24% 34%13%
Strongly agree that the technology used at work allows them
to efficiency accomplish their
work
Are satisfied with their workplace
Are engaged at work –involved,
committed, and enthusiastic
*Source: 2016 Gallup Worldwide Employee Engagement Crisis , 2017 Gartner Digital Workplace Survey, 360 Steelcase Global Report
Connected
Bringing together every critical piece of data from every backend system; inside and outside of Office 365
Collaborative Creating digital single pane of glass Workspaces for project and team-based connectivity on any project
Mobile Enabling every piece of data and every interaction to be accessible from any device, at any time, in any place
Informative Striking the right balance between relevant company, job, task and personal information for each user
Transformative Getting your users out of email and delivering a medium that becomes the backbone of doing business
Personalized Delivering unique experiences to every user based on who they are, where they work & what language they speak
Persona-specific
Focusing on the User Experience
.
Questions?
Akumina SoHo [email protected]+1 603.943.@AkuminaInc
[email protected]+1 929.257.1581@SoHodragon