Date post: | 29-Jun-2015 |
Category: |
Food |
Upload: | manojit-ganguly |
View: | 167 times |
Download: | 0 times |
Some facts regarding the
reasons restaurants & Hotels
lose customers:
Customer dies = 1%
Moved away = 3%
Bye-Bye
Influenced by friends or others= 5%
The food and service is terrible there
Lured away by the competition= 9%
Tonight we have a special promotion of “Eat one get one free”
Dissatisfied with product = 14%
Did not like the, food, décor, service, style, presentation, location
Turned away by an attitude of indifference on the part of a company employee = 68%
Good evening, welcome to the restaurant
I don’t want to be hereOh no not you again!!
How can you be so stupid?
What do you expect me to do about it?
I have no idea what you want
So! You want to complain
I’m busy don’t bother me
I’m a manager I don’t serve guests
I’m only doing this until I get a recording contract
What!! No tip!!!
•I’m here but I don’t want to be.
•All these guests just keep aggravating me
•Management want me to smile all the time
•They don’t know the problems I have
What are all these faces saying to the guest?
Welcome to the HotelHola, bienvenido Hey, how are you?
Good evening and welcomeHow nice to see you again
Hello Mr. Watson
All we have to do is: