Date post: | 12-Jul-2015 |
Category: |
Recruiting & HR |
Upload: | zenpayroll |
View: | 459 times |
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Why You Should Treat Your Employees Like Your
Customers
www.zenpayroll.com www.kinhr.com
Why You Should Treat Your Employees
Like Your CustomersWednesday October 22, 9AM PT
Why You Should Treat Your Employees Like Your
Customers
www.zenpayroll.com www.kinhr.com
Joshua Reeves
Co-Founder and CEO
Craig Bryant
Founder and Product Manager
Why You Should Treat Your Employees Like Your
Customers
www.zenpayroll.com www.kinhr.com
The Customer is Always Right
Why You Should Treat Your Employees Like Your
Customers
www.zenpayroll.com www.kinhr.com
Why You Should Treat Your Employees Like Your
Customers
www.zenpayroll.com www.kinhr.com
Treat Your Employees like
Customers
Why You Should Treat Your Employees Like Your
Customers
www.zenpayroll.com www.kinhr.com
Think of Your Workplace as a
Product
Why You Should Treat Your Employees Like Your
Customers
www.zenpayroll.com www.kinhr.com
Turnover is expensive. Retention
doesn’t have to be.
Why You Should Treat Your Employees Like Your
Customers
www.zenpayroll.com www.kinhr.com
Source: American Progress
Why You Should Treat Your Employees Like Your
Customers
www.zenpayroll.com www.kinhr.com
Think of your workplace as a product
that your employees consume.
Six Easy Steps
Why You Should Treat Your Employees Like Your
Customers
www.zenpayroll.com www.kinhr.com
Create a dedicated operations team for your
workplace in the same way you would your
product.
1
Why You Should Treat Your Employees Like Your
Customers
www.zenpayroll.com www.kinhr.com
Make annual performance reviews more
valuable by adding frequent, informal check-ins
with employees at least quarterly.
2
Why You Should Treat Your Employees Like Your
Customers
www.zenpayroll.com www.kinhr.com
Say ‘thank you’ and ‘good work’. It’s free.
3
Why You Should Treat Your Employees Like Your
Customers
www.zenpayroll.com www.kinhr.com
Be honest. It’s not all peaches and cream.
4
Why You Should Treat Your Employees Like Your
Customers
www.zenpayroll.com www.kinhr.com
In addition to personnel reviews, make sure
everyone is giving feedback on the company
and workplace itself.
5
Why You Should Treat Your Employees Like Your
Customers
www.zenpayroll.com www.kinhr.com
Keep direct report numbers low. Just like in
product teams, the smaller the better.
6
Why You Should Treat Your Employees Like Your
Customers
www.zenpayroll.com www.kinhr.com
Without talent, our businesses won’t survive.
Structure workplace operations like you would
your product team and you will help your
employees succeed, and improve retention.
Conclusio
n
Why You Should Treat Your Employees Like Your
Customers
www.zenpayroll.com www.kinhr.com
Focus on Employee Success
Why You Should Treat Your Employees Like Your
Customers
www.zenpayroll.com www.kinhr.com
What is Customer Success?
Why You Should Treat Your Employees Like Your
Customers
www.zenpayroll.com www.kinhr.com
Customer Success
Marketing Sales
Initial
Product
Experience
Mature
Product
Experience
SupportProduct End
of Life
Why You Should Treat Your Employees Like Your
Customers
www.zenpayroll.com www.kinhr.com
Employee Success
InterviewEmployee
Onboarding
Employee
Education
Employee
Mentorship
Employee
DepartsRecruiting
Why You Should Treat Your Employees Like Your
Customers
www.zenpayroll.com www.kinhr.com
Employee Success
InterviewEmployee
Onboarding
Employee
Education
Employee
Mentorship
Employee
DepartsRecruiting
When recruiting, it’s important to be transparent about the opportunity.
Why You Should Treat Your Employees Like Your
Customers
www.zenpayroll.com www.kinhr.com
Employee Success
InterviewEmployee
Onboarding
Employee
Education
Employee
Mentorship
Employee
DepartsRecruiting
Treat all interviewees as if they are all getting hired.
Why You Should Treat Your Employees Like Your
Customers
www.zenpayroll.com www.kinhr.com
Employee Success
InterviewEmployee
Onboarding
Employee
Education
Employee
Mentorship
Employee
DepartsRecruiting
Employee on-boarding is more than the I-9 and W-4.
Leverage this opportunity to showcase your culture to your employee.
Why You Should Treat Your Employees Like Your
Customers
www.zenpayroll.com www.kinhr.com
Employee Success
InterviewEmployee
Onboarding
Employee
Education
Employee
Mentorship
Employee
DepartsRecruiting
Employee education isn’t just a tax break (see IRS Publication 970).
It’s critical to retention.
Why You Should Treat Your Employees Like Your
Customers
www.zenpayroll.com www.kinhr.com
Employee Success
InterviewEmployee
Onboarding
Employee
Education
Employee
Mentorship
Employee
DepartsRecruiting
Mentor your employees and see retention and productivity increase!
Why You Should Treat Your Employees Like Your
Customers
www.zenpayroll.com www.kinhr.com
Employee Success
InterviewEmployee
Onboarding
Employee
Education
Employee
Mentorship
Employee
DepartsRecruiting
An employee’s departure can be challenging.
If you do it right, it can be empowering for other employees to
be better in their roles.
Why You Should Treat Your Employees Like Your
Customers
www.zenpayroll.com www.kinhr.com
Valuing Your Product and Customer
Means You Value Your Employees
Why You Should Treat Your Employees Like Your
Customers
www.zenpayroll.com www.kinhr.com
Thank You!
Why You Should Treat Your Employees Like Your
Customers
www.zenpayroll.com www.kinhr.com
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trial
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of small businesses love
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Why You Should Treat Your Employees Like Your
Customers
www.zenpayroll.com www.kinhr.com
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Why You Should Treat Your Employees Like Your
Customers
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Q&A