William W Badger Ph.D., P.E., NAC Professor · PDF fileLao-tzu “Effective leadership is...

William W Badger, Ph.D., P.E., NAC

Professor

Arizona State University,Del E Webb School of Construction

Professor

Del E. Webb School of ConstructionIra Fulton School of Engineering Tempe, Arizona 85287 Phone: (480) 965-2499Email: [email protected]

PhD. Soil Mechanics Iowa State University, 1972MS Civil Engineering Oklahoma State University, 1964BS Mechanical Engineering Auburn University, 1959g g y,

Research Interests: Leadership & Management in Construction

Awards: Awards: 2000 - Member of the National Academy of Construction (NAC) 2005 - ASC’s Life Time Achievement Award 2007 - CII’s Richard L. Tucker Leadership and Service Award 2008 One of 25 ENR’s Newsmakers of the Year

Fall 2010

2008 - One of 25 ENR s Newsmakers of the Year

L d hi T h iLeadership Techniques

NIGP Regional gConference

P f Bill B dProfessor Bill Badger

One of the greatest secrets of life is having both patience & wisdom...

Fall 2010 Professor Bill Badger

Leaders P R A C T I C ELeadership Techniques

P Patience to let your followers make mistakes, to learn and to grow

R R l ti hiR Relationship building; essential for win-win relationships

A Attitude, which enables us to achieve

C Character the foundation of our leadership developmentC Character, the foundation of our leadership development

T Time Management allow us time to invest in doing the right things

I Intelligence that enables us to become a subject matter expertg j p

C Care for our people so they will take care of us

E Enthusiasm that is contagious is a lever that moves people


Leadership is notnot newLeadership is notnot new

Li Erh (604 B.C.) the royal court librarian and hi i k h “Old M ”historian known as the “Old Master”

He was asked to write down his thoughts and thus became the founder of Taoism, which began not as a religion but as a philosophybegan not as a religion but as a philosophy.

T iTaoism

Tao is “the way” which means thatTao is the way which means that Taoism is both the path and the

method for enlightenmentmethod for enlightenment.

L tLao-tzu

“Effective leadership is to water asEffective leadership is to water as they both cleanse and refresh all

creatures without judgment ”creatures without judgment.”

L tLao-tzu

“Good leaders are those who people love ”love.

“True leaders are hardly known to th i f ll ”their followers.” “Great leaders are those who people

say we did it ourselves.”

L tLao-tzu

“ Poor leaders are those who people fear d d i ”and despise.”

I di id l P fIndividual Performancece

form

anc

Per

f

Education and Training

Management Focus Leadership Focus

Fall 2010

Management Focus p

Leadership Development for Engineering Managers

by John V. Farr, Stuart G. Walesh, & George B. Forsythe

CEO orPresident Leadership

SkillsUpper Management

MidManagement

HumanSkills

Skills

g

Project Engineer

Technical

TechnicalSkills

Technicalor StaffEngineer

StudentE l ti i Skill f S f l E iEvolution in Skills for a Successful Engineer

L t L f th M tLet Learn from the Masters

What wisdom do we get from theWhat wisdom do we get from the great leaders of the world?

Robert E. Lee

"I t t t t t l"I cannot trust a man to control others who cannot control

himself.”

J h Q i AdJohn Quincy Adams

“If your actions inspire others to y pdream more, learn more, do more and become more youmore and become more, you

are a leader.”

H THarry Truman

“Leadership is the ability toLeadership…..is the ability to get other people to do what they don’t want to do, and

like it ”like it.

Ab Li lAbe Lincoln

“I dislike that man, I need toI dislike that man, I need to get to know him better.”

G W hi tGeorge Washington

“It is better to offer no excuse than a bad one.”

Teddy RooseveltTeddy Roosevelt

“Clearly define an aim and yalign your resources

towards achieving thattowards achieving that aim.”

Th J ffThomas Jefferson

“Honesty is the first chapter y pin the book of wisdom.”

B F kliBen Franklin

“We are what we repeatedly do.”

C li P llColin Powell

“Leadership is the art of accomplishing more than the

science of management says is g ypossible.”

Mahatma GandhiMahatma Gandhi

“We must become theWe must become the change we want to see.”

Leadership Technique p qDevelopment

Experience 26 Year in the Armyy 25 Years in Academia Teaching Industry Seminars

Share with you Techniques that young professionals use

Be competitive


50 Leadership Techniques50 Leadership TechniquesConsolidated List

Five Categories1 Win-Win Relationships1. Win-Win Relationships2. Create A "Want To“ Environment3 Continuous Communication3. Continuous Communication 4. Autonomy

l l d5. Mentoring Culture Develops Leaders


I. Win-Win RelationshipsS b H diSub Headings

1. Care for your people2. Leadership and teamwork are powerful

tools that enhance performance 3. Practice Common Courtesy4. Support Others’ actions


Leadership TechniquesCategories

1. Take Care of Your People (8)

If you care for your people, they will take care of you; they will take care of the client and the company.

Companies that have servant leaders who care for their employees make a higher profit.


C F Y P lCare For Your People

1. Accept differences in others2. Be patientp3. Be quick to accept blame and quicker to give credit4. Forgive5 N k f l h illi5. Never ask more of your people than you are willing to

give of yourself6. Practice the new “Golden Rule”7. Reconnect daily (15 minutes) with your significant other8. Spend time with others


TeamworkTeamwork

2. Leadership and teamwork are powerful tools that enhancepowerful tools that enhance performance (2)

All of us, collectively, are smarter than anyone of us, individually, so be inclusive.

Leadership gives us the tools to work together harmoniously. p g g y It is hypothesized that good leadership will improve

productivity by 35 percent.


Leadership & Teamwork Tools That Enhance Performance

9. Ask for help and accept help graciously

10. Ask for, and accept, others’ opinions --- take ideas seriously; write them downy;


P ti C C tPractice Common Curtsey

3. Practice common courtesy (5)

Know your co-workers’ names.

Att ib t f i l t h i d t it f Attributes of nice people match many recognized traits of leaders.

H i t i d i b b t bl i Having sustained niceness may be your best enabler in becoming a great leader.


P ti C C tPractice Common Courtesy

11. Establish and keep follow-updates 12 Invite someone to join you for coffee if you are12. Invite someone to join you for coffee - if you are

the boss, be sure to treat13. Recognize important events in others’ lives, inquire

( i h h ) b ’ f il bl(with empathy) about someone’s family problems14. Shake hands, remember names, say, “Hi! How are

you?”y15. Smile and use humor


Support Others’ ActionsSupport Others Actions

4. Support others’ actions (5)

You need to support your employees and peers when they are doing their job.

When you provide ideas and give support to someone else’s actions, not only is the team helped, but you also improve the personal relationships that are needed to accomplishthe personal relationships that are needed to accomplish your own work


Support Others’ ActionsSupport Others Actions

16. Be enthusiastic16. Be enthusiastic17. Give the “OK” signal when you agree18. Point out the good consequences of another’s

actions19. Repeat compliments from others20 Say “You are right”20. Say, “You are right”


II. Create a "Want To“ Environment

Leaders create an environment where people “who want to” do things (8)people who want to do things (8)

Managers have people “who have to” do things. Requesting gets better results, generates enhanced ideas, and

builds trust. Make people feel that their work is meaningful, which will instill

the “want to do” as opposed to the “have to do.” 35 % Improved Efficiency


Create A "Want To“Create A Want To Environment

21. Create new job titles22. Delegate and trust your employeesg y p y23. Give complete reasons for directions24. Identify and praise the specific task or job25. Job redesign26. Job rotation27 P id j b / i f i27. Provide a job resource/new piece of equipment28. Set goals, priorities, expectations and hold people

accountable


accountable

III. Continuous C i tiCommunication

Continuous communication is the key to all successes (7)successes (7)

Communication ranks as the most frequently cited leadership skill set found in the literature.

Leaders must be able to communicate. Employees will quickly lose their way without a guiding light. p y q y y g g g The biggest factor to successful relationships between people is

their ability to communicate.


Continuous CommunicationContinuous Communication

29. Actively listen30 Ask the right questions30. Ask the right questions31. Be accessible/available32. Be open and honest; openness promotes ethical

b h ibehavior33. Express feelings34 Manage by Wandering Around (MBWA) skillfully34. Manage by Wandering Around (MBWA), skillfully

conduct office visits35. Seek to understand first


IV A tIV. Autonomy

Provide Autonomy (8)

Autonomy involves the degree of freedom, independence, and decision-making ability people have.

Having responsibility demonstrates trust and motivates Having responsibility demonstrates trust and motivates. Responsibility speeds the decisions making process. Autonomy is enriching and gives power plus a feeling of

importance


V A tV. Autonomy

Autonomy involves the degree of freedom, independence, and decision-making ability people havepeople have

Having responsibility demonstrates trust and motivates

Responsibility speeds the decisions making process

Autonomy is enriching & gives power & a uto o y s e c g & g es po e & afeeling of importance


A tAutonomy

36. Admit you are wrong37 Be adaptable/embrace change37. Be adaptable/embrace change38. Believe in the laws of decency and common sense39. Do the best you can39. Do the best you can40. Have no rules41. Practice life long education42. Practice time management43. Protect your reputation, act with character


Mentoring Culture Develops g pLeaders

5. A mentoring culture is essential in developing leaders (7)

Mentoring is one-on-one teaching that builds leadership skills in a subordinate

Education and training is an investment, not an expense. Training tells employees that the company values them. It also improves performances. p p


Mentoring Culture Develops g pLeaders

44. Ask a person to lead a meeting, or part of it45. Give special jobs to subordinates46. Give teaching assignments47 P ti d l ti47. Practice delegation48. Provide feedback49 Share information experiences and wisdom49. Share information, experiences, and wisdom50. Show constructive concern about performance

problems


Review My Favorites

Add to your tool box


A ibilitAccessibility

Your actions will speak louder than words Open door vs closed door (hermit effect) Open door vs. closed door (hermit effect) Open mind – listen well Open heart – show you care Lunch with team members from time to time Be inclusive Remember the little, but important things.

(Birthdays, tenure anniversaries, etc.)


A t h l i lAccept help graciously

People want to help the boss They want to be part of the corporate body They want to be part of the corporate body Let them know what is going on Listen to their ideas Listen to their ideas Practice openness


Ad t bilit ?Adaptability?

For leaders, it means responding effectively to , p g ychanging events in the organizational environment


Appreciate the fact that there ppis no short cut to success

It takes a lot of work to accomplish a task, don’t rush it - do it right the first time.

First things first are a simple but effective conceptconcept.

Al H Pl BAlways Have a Plan B

There is a fellow named Murphy out there who will i Pl A ill f linsure your Plan A will foul up.

O’ Riley's Law – Murphy was an optimist, Smile O Riley s Law Murphy was an optimist, Smile

When we prepare a Plan A, always consider the worst scenario and come up with a workable Plan B.

Always Start yAssignments Early

Getting started early allows professionals to identify problems early and find alternate sol tionssolutions.

The first draft sitting on the computer keeps the task visible.

If it is worked on daily, it allows time to think and add new idea.

Each revisit ensures a more thoughtful content Each revisit ensures a more thoughtful content.

A il bilitAvailability

During work time, be easily accessible.

Many times a worker may need just a little guidance, direction, or authorization to keep the ball rolling.g

Effective leader do not cause delays?


B H blBe Humble

We need everyone’s help

Graciously accept help.

Ch k 10 t d i th E l di Check 10 pages at random in the Encyclopedia and see what percent of the material you really know. (2%)

Don’t be a know it all.

Be Respectful to pAll People

Ranked Number One in Most CE Surveys

Use the Magic Words; Thank you, You’re Welcome, Please, YesThank you, You re Welcome, Please, Yes

Sir, No Sir, Yes Ma’am, No Ma’am, Good Job, Good Question, and If You Please.

Become a subject matter jexpert

For creditability each of us need to be a subject matter expert. j p

Hopefully we pick an area that we have great interest and if possible we would pick our hobby area.

With success comes enjoyment and satisfaction.

Common CourtesyCommon Courtesy

Know your co-workers names

What if a situation came up where you had to introduce a client to your staff yand you didn’t know all their names?


D l tDelegate

It’s the trivial or short-term things that often keep you from managing your timefrom managing your time.

Try delegating these tasks to your subordinate, or eliminating them from your To-Do list. g y

Focus on the important tasks that you alone can do. Review every item on your To-Do list each night and ask

lf “ h h b f ”yourself, “Is this the best use of my time?” Free yourself up for something more valuable.

Do an Outstanding Job Plus One More Thing

Do More Than Expected.i d i d i i Invest in more Education and Training.

Get Certified and Licensed. Volunteer to help. Be a Servant Leader and Take Care of Your

lPeople.

F iForgiveness

There is nothing so bad that cannot be forgiven. Nothing!

Withholding forgiveness is to choose to continue to remain the victim.

Remember, you always haveRemember, you always have choices.

When you feel that forgiveness is necessary, do f i f " h i " k D i f lf!not forgive for "their" sake. Do it for yourself!

The person you have never forgiven. . . owns you! The person you forgive owes you!


you! The person you forgive owes you!

N Kill th MNever Kill the Messenger

When employees bring you bad news, listen, and thank them for sharingand thank them for sharing

Never get mad at the messenger

Your success is driven by this critical feedback y

Stay positive during the entire visit or you will stop receiving this essential feedback


PatiencePatience

Patience is power

Listen thoroughly before you speak

Don’t butt in and blab away before you have heard the whole story and all thehave heard the whole story and all the facts.


Prior preparation isPrior preparation is the key to success

Know what is on the agenda for each i b f dimeeting before attending.

Search on the web for a little information about each topic.When given an assignment research it.g gAnticipate what can be done early and

do itdo it.

Question Behind the QuestionQuestion Behind the Questionby John G. Miller

?Making better choices in the moment by asking better questions ?

Guidelines for better QBQ: Begin with “What or How” (not Why. When, or

Who) Contains an “I” (not they, them, we, or you)

Focus on action Focus on action


Use Lomba di TimeUse Lombardi Time

Always arrive early. Coach would fine his players if they were not 15

lminutes early. When you arrive early you can review the

agenda, think, find the best seat, and build g , , ,relations with the other early arrivals.

If you are late you feel embarrassed, sit only in the empty seats and wonder what you missedthe empty seats, and wonder what you missed.

Even with good excuses, you still have a reputation for not being punctilious.

Defeat the Procrastination Virus

Young professionals are always overloaded and never seem to have timeoverloaded and never seem to have time to meet their many requirements.

The Professor was fortunate to have a wife that never let the “to do” list exceed 10 items.

Every day was spent keeping the list short.

S t R li ti G lSet Realistic Goals

Goals give direction, and help manage timetime. Make sure your goals are specific,

bl li ti d hi blmeasurable, realistic and achievable. Your optimum goals are those that cause

you to “stretch” but not “break” as you strive for professional satisfaction.

K Y BKnow Your Boss

When we work for someone, we want to please them.

If you don’t know their desires, then you are not going to give them what they want.

Bosses who are surprised are usually unhappy bosses.

If b chance o fo l p then o sho ld If by chance you foul up, then you should be the first one to tell your boss.

Don’t let someone else be the one to tell your boss.

Pl Y D 1Plan Your Day 1

To have a good, productive day at the office, start yourself off with daily , y yplanning.

Create a To-Do list of the clients you want to meet doc ments o need to p epa eto meet, documents you need to prepare, and deadlines you have to meet, etc.

Don’t be afraid of putting down too much Don t be afraid of putting down too much. Prioritize your list. Put the number “1”

next to the most important item, “2” p ,beside the next most important item, etc.

Plan Yo Da 2Plan Your Day 2

To have a good, productive day at the officeoffice.

Create a Not to do list. Things you are doing that cost time

you do not have and others could do.

St Ph i ll FitStay Physically Fit

Reliefs stress.d Increase your endurance.

Improve your health. Makes you a total person. You live longer You live longer.

C t l Y EControl Your Ego

Be quick to take blame Be quicker to give credit Compliments from other mean so p

much more than when we give them to ourselves.

R d G d B kRead Good Books

One year as the Quemoy Engineer, I read 200 booksread 200 books. What did this do for me? I believe it gave me additional insights

and understandings. If you read 52 Good Books you will

have the equivalent education of a PhD.have the equivalent education of a PhD.

Embrace moderationEmbrace moderation in all things

Balance work, family, friends, , y, ,and play.Don’t become a workaholic.Don t become a workaholic.Have a hobby.St d ll thStop and smell the rosesVote.

H fHave fun

Anyone who is not enjoying his or her job should change jobs. j g j

Professionals will enjoy their work, and it will be fun.

Be careful of folks with long, unhappy faces. ppy

They probably are not being effective in their jobs or life. j

U HUse Humor

Forces people to smile. Releases tension. Promotes openness Promotes openness. Tell folks I’m OK and You are OK.

Humor and a SmileHumor and a Smile

Soften many tense situations It relaxes people Laughter is healthy It tells folks I’m OK and You are OK


OOxymoron

Popular oxymoron's In popular usage, the term oxymoron is p p g , y

sometimes used more loosely, in the sense of a simple contradiction in terms.


l f ’Examples of Oxymoron’s

Holy warFound missingMinor Catastrophe

Temporary tax increaseSweet sorrowJumbo Shrimp Plastic glasses

pAffordable housingNear missesUnited nationsDeath benefits

Plastic glassesHonest PoliticianPeace forceTight slacksDeath benefits

Good griefCivil WarGovernment organization

l df ll

Tight slacks Twelve-ounce pound cakeWorking vacationPretty uglyFreezer BurnSanitary landfill

Legally drunkSmall crowd

Freezer BurnPostal ServiceExact estimate


Wh t WWhat a Woman


G t M t iGreat Metric

Si l P tSimply Put

Leaders have employees’ wanting to do things whiledo things while

Controlling Micro-Managers haveControlling Micro Managers have employees’ having to do things.

The difference is “Momentous”

We are all Captains of our own Ship ! Know where you are going Pick a good Crewg Don’t swim without a life jacket Embrace the “ing” words b ace t e g o ds Living LearningCreatingHelping

Fall 2010

Don’t Procrastinate

A blind boy sat on the steps f b ildi ith h t b hiof a building with a hat by his

feet. He had sign which said: g

"I am blind please help "I am blind, please help.

There were only a few coins in thein the hat.

A man was walking by He took a few coins from his pocket He took a few coins from his pocket

and dropped them into the hat.dropped them into the hat.

He then took the sign, turned it around, and wrote some words.around, and wrote some words.

He put the sign back so that everyone who walked by would seeeveryone who walked by would see the new words.

Soon the hat began to fill up A lot Soon the hat began to fill up. A lot more people were giving money to the blind boy.

What did you write?

That afternoon the man who had changed the sign came to see how g gthings were going.

The boy recognized his footsteps and y g pasked, Were you the one who changed my y g y

sign? What did you write?"

The man said, I only wrote the truth. I said what you said but in a different

The Moral of the Story Be thankful for what you have. yWhen life gives you a 100 reasons to

cry, show life that you have 1000 reasons to smilereasons to smile.

Face your past without regret, handle your present with confidence, prepareyour present with confidence, prepare for the future without fear, and keep the faith.

The most beautiful thing is to see a person smilingp g

And even more beautiful, is knowing that you are the reason behind it!!!

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William W Badger Ph.D., P.E., NAC Professor · PDF fileLao-tzu “Effective leadership is...

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