HUMANCAPITALPRACTICEPARTNERING WITHCOMPANIES TO MANAGEHUMAN CAPITAL RISK…ONE EMPLOYEE AT A TIME

An organization’s success dependson its human capital. The task ofrecruiting, retaining and motivatingemployees is more important now thanever and represents a substantialinvestment in time and money. Wisedecisions are critical in these areasto effectively drive and supportorganizational goals.

The Willis Human Capital Practiceoffers a comprehensive suite ofbrokerage and consulting services toproactively work with yourorganization to design and deploykey Human Resources initiatives.

EMPLOYER CHALLENGESWillis has decades of experience working with companies like yours. Eachorganization is different with its own unique challenges. Below are just a few of thechallenges we help employers with:

� Employee communications� Compliance� Employee engagement� Managing the rising cost of health care� Engaging employees in healthy behavior� Recruitment and retention� Vendor management� Benefits administration� Reducing absenteeism/presenteeism� Increasing productivity� Adjusting to changing workforce demographics

WILLIS SOLUTIONSOur approach is unique: Willis has combined the best qualities of a true broker with the toolsand resources of a pure consulting firm to offer our clients the full array of services theyneed at competitive prices.

START WITH A STRATEGY

At Willis, we work with you to establish a strategy for your benefits program. Once a strategyis determined, we provide you with options to meet your goals and develop a detailed actionplan to facilitate a successful approach to meet your needs. Finally, we continually reviewperformance to ensure your organization’s goals are met.

You can expect Willis to also support your organization with:

� Plan marketing� Open enrollments� Benefits administration solutions� Day-to-day account management� Consulting services� Benchmarking

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OUR INDUSTRY EXPERTS WORK FOR YOU

In addition to your local team, we have a national practice comprised of industry experts.These specialists are frequently asked to speak at national and local industry events. Oursubject matter experts are published in industry journals and are recognized as industryleaders in their fields. Our industry expertise includes:

� Health care cost management� Health care and pension actuarial services� ERISA attorneys� Employment law attorneys� Human resources� Auditing services� Employee communications� Carrier/vendor management� Retirement plans� Multinational benefits� Executive and Specialty Benefits� Underwriting� Voluntary benefits

Willis develops publications written specifically for our clients. We keep you updated onlegislative activity and trends impacting human capital management. You also benefit fromour numerous educational webcasts and local seminars.

THE WILLIS SUBJECTMATTER EXPERTS

COMMUNICATIONS & MEDIA

Your plan is only as valuable as it is perceived by your employees. Willisassists with employee communication and education through:

� A comprehensive set of customized communication campaign options:open enrollment, new hire benefits guides, wellness initiatives andeverything in between

� Full service print, fulfillment and distribution solutions� Innovative communication technologies, such as text messaging, email

campaigns and video presentations� A web portal for managing forms, communicating information and

providing answers

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NATIONAL LEGAL AND RESEARCHGROUP (NLRG)

NLRG is a team of ERISA attorneys and legal professionals withexpertise in state and federal regulations affecting your employeebenefits programs. As a Willis Human Capital Practice, you have accessto their expertise, as well as our web-based Compliance Manual. Inaddition, we have a dedicated team to assist clients with Form 5500filings.

HR PARTNER

To help clients face the competing demands placed on today’s humanresources department, Willis created HR Partner. Our team staysabreast of human resources trends and best practices in all areas ofhuman capital management. Some of our expertise includes, HR

strategic planning, total rewards, policies and procedures, performance management, leaves of absence, trainingand development, and much more. The HR Partner consultants can support your human resource initiatives byanswering questions, providing hands-on support or supplying you with best practice forms, policies and procedureschecklists, and other sample tools. In addition, you will benefit from a number of our strategic partnershipsproviding you access to technology and resources at a discounted rate for our clients.

WILLIS TRAINING SOLUTIONS

An online training system with over 100 courses provides an easy, cost-effective way to assign and track training ofmanagers and employees on a variety of compliance and HR related topics.

WILLIS ESSENTIALS

Willis Essentials is a powerful portal that complements the daily services of your Willis service team with around-the-clock access to employer guides, templates and tools that address:

� Compliance� Employee Communications� Human Resources� Reporting and Analytics� Health Outcomes

These resources help clients streamline everyday work tasks and drive organizational success.

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SEARCH WILLIS

Search Willis gives you 24/7 access to a comprehensive libraryof plain-English HR compliance help. You’ve found the placefor fast, reliable employment and labor law answers — so youcan do your job better and faster.

With Search Willis you can:

� Select from an extensive library of prewritten, ready-to-usechecklists, policies, forms, letters, documents, etc. that canbe customized to create policies and handbooks in minutes.

� Keep up on all the latest news, white papers, as well as federal and state legislationimpacting HR, and access State Comparison Charts, all of which will keep you informed.

� Access the training library, where you will find audio training presentations, more than100 PowerPoint® presentations on key HR topics, from FLSA, FMLA and ADA tomanaging non-English-speaking employees. Slides, speaker notes, quizzes, take-aways...they’re all there and all done.

� Create job descriptions using Job Description Manager, an online tool with sample jobdescriptions for more than 2,400 job titles.

� Research compensation data, benchmark salaries and help your organization remaincompetitive.

� Create employee newsletters that can be emailed, printed or linked on your companyintranet.

Search Willis is “Everything-HR-in-one-place.”

FINANCIAL REPORTING

How will you know if your plans are performing well, or if you are making effective decisionsabout changes to your program design, without measurement? Willis offers dashboardreporting to help our clients understand the financial performance of their benefits plans.Reports include an executive summary, month-by-month data analysis and renewalforecasting. In addition, we offer Willis Med to our larger clients, which utilizes medical andprescription claim data to identify clinical incidence rates within the employer populationvia a sophisticated data warehousing system. Once targeted, specific action plans arecreated to assess vendors, benefits design or create incentives to better manage criticaldisease states. Beyond these services, Willis offers underwriting and actuarial services toassist you with better controlling and managing health care cost.

HEALTH OUTCOMES

The Health Outcomes team offers a clinical focus paired with data analytics to helpemployers develop the best approach to managing health care cost drivers. In addition, ourWellness consulting services help clients plan and implement key strategic healthyinitiatives designed to deliver a return on investment. We customize our approach with eachclient to meet each organization’s individual needs and desired outcomes.

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WINNING WITH WILLIS

Willis helps clients optimize business results by reducingthe costs associated with their human capital investment.One way of doing this is to provide your employees withthe content, tools, resources and support needed to adoptand sustain individual behavior change. The simple fact isthe vast majority of health care events are driven by ourlifestyle choices. Lifestyle choices can be changed. Theyare driven by our own attitudes and behaviors around diet,exercise and healthy living in general.

Willis partnered with some of the nation’s most trustedsources to provide Willis members with key resources through a robust consumer engagement portal linkingemployees on one website.

Willis has collaborated with the Centers for Disease Control and Prevention to present accurate, relevant andactionable health information directly to our clients, their employees and family members. Winning With Willisalso provides the tools and resources needed to increase ones personal commitment to their health and well-being.

� Health and Wellness ContentArticles and current news about health topics and issues to help employees get and stay healthy.

� Physical Activity and Nutrition SupportDiscounted access to fitness and nutrition programs by Jillian Michaels.

� Willis RewardsAn online reward tracking and delivery platform, which provides employee discounts to best-in-class vendorsand access to a virtual health fair 24/7.

DELIVERING ON RESULTSWe provide each service through our Client Advocacy service model using our Glocal resource approach to clientdelivery. Your local Willis team works in conjunction with our national and global subject matter experts to provideworld class resources seamlessly. This is all accomplished under the leadership of your Client Advocate who servesas your single point of contact for recommending, designing and delivering solutions customized especially for yourorganization.

GETTING STARTED

Contact your local Willis Client Advocate® to learn more about how we partner with companies to manage humancapital risk…one employee at a time.

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