WILSONART TIMES"All the Flooring That's Fit to Sell"
www.readerswholesale.net November 2004 Volume One Issue Two
Your Reader's
Wilsonart
Support Team:
Stan Kaufman: VP Sales
Frank Saltzman: \'Vilsonart
Product Manager
Brad Jackson: Houston
Account Manager
Scott Burger: Houston
Account j'yIanager
Shane Young: Houston
Account Manager
Jeff Reilly: East Texas
Account ;\fanager
Brad Cavanaugh: Central
Texas Accolll1t Manager
Jim Berry: Central Texas
Account Manager
Rick Reed: Sourh Texas
Account Manager
Don Hebert: Louisiana
Account Manager
Current Wi/sonart
Promotions:
Fall Spiff Promotion
Upcoming Wilsonart
J'Jill Toul' Dates:
AprilS'" -6'h, 2005
Seats are limited. Call
to reserve your spot
today!
It's All in the Paper!Q: If you wanted your stereo to dimentional wood print that issound better, what would you decidedly more authentic indo? A: Upgrade your speakers. appearance than our competition. The
majority of Wilsonart's alternativesuse a two-step process that creates amore dull, flat, and "vinyl" look...much like an older printer when youprint digital photos.
Grab the new White or Auburn
Walnut samples and place them nextto a Duolink or competitive sample.The difference is. ..in the paper!
Q: If you bought a new digitalcamera, and you wanted to printout the best pictures possible,what would you buy? A betterprinter.
What does this have to do withWilsonart? A lot!
How many times have you seen acustomer walk into yourshowroom and say, "I don't wantthat fake wood laminate. I wantwhat is on the showroom floor."Only to discover that what theconsumer was walking on isWilsonart!
The answer is in Wilsonart'sunique 5-step printing process.Unlike most (if not all) of ourcompetitors, Wilsonart uses fivelayers of ink to create a morevivid, realistic, almost 3-
~~FlOOrinE
8r.))III Wilsonart" Flooring
Dealer Profile: Custom Flooring of Pearland
ReCo Survev Summary
Top Laminate Brands By Sales1. Wilson art 20.6 %
2. Quick-Step 13.8%3. Mannington 11.5%
Qualty Rankings1. Wilsoanrt
2. Mannington3. Quick-Step
Sales Rep Support1. Wilsonart
2. Mannington3. Quick-Step
Service1. Wilsonart2. Mannington3. Quick-Step
28.6 %12.9 %12.0 %
18.7 %13.5 %12.5 %
19.0 'Yo13.9 %12.3 %
Merchandising Support1. Wilsonart 19.3%2. Mannington '16.1 %3. Pergo 12.0 %
Complaints/Claims1. Wilsonart
2. Mannington3. Quick-Step
20.3%15.2 %11.8 'Yo
It's an endless debate. Do youshow every option of laminateflooring in your showroom or
.only the products that youbelieve in?
Well, Custom Flooring has ananswer.. .Just the one you believein. For the last several years, StanDenitto has only shown onelaminate flooring manufacturerin his showroom, and he will bethe first to tell you that he hasn'tlost a sale. His passion forWilsonart Flooring is conveyedso clearly to his customers thatwhen they leave his showroom,they are convinced Wilsonart isthe only laminate floor to buy.
"Why deal with all of the cheap stuff?They are low-pressure floors thatdon't respond well to Houston'shighly humid climate. Why would Iwant to go back out to a consumer'shome only to shave the floor awayfrom the expansion space it grewinto? I can avoid all of that up frontwith Wilsonart. Plus, I don't want myinstallers coming back telling me toorder an extra carton of the direct-
pressure stuff because so manyboards were chipped out of thecarton."
It's obvious why Custom Flooring isone of Reader's Top 50 accounts!Thanks for the support!
HPLHIGH I'RESSURE LAMINATE
Training1. Wilsonart 20.4 %
2. Mannington 16.8 %
3. Quick-Step 11.3%
Distributor Support1. Wi/so nart 21.5 %
2. Mannington 15.9 %
3. Quick-Step 12.9 %
Customer Preference""1. Wilsonart 21.3 0;;,
2. Pergo 19.1 %
3. Mannington 13.4%
Reader's Wholesale1201 Naylor
Houston, Texas 77002713-224-8300800-766-0001
Interesting Fact:
Not all Aluminum Oxide
surfaces are created thesame, just as there aredifferences between highpressure and lowpressurelaminate floors.
Wi/sonart's Scuff Shielduses aproprietary techniquethat "flattens" the aluminumoxide particles in the finish.Think of this much like afrieze carpet. A higher twistlevelforces the yarn to lie onits side, vastly increasing thecarpet's durability. Well, onlyWi/sonart knows how tomake the aluminum oxide
lie on its side, increasing thecoverage of aluminum oxideon the surface withoutsacrificing the clarity of thefinish. All othermanufacturers increasetheir surface's wearresistance by increasing theamount of aluminum oxidethey use, causing the finishto become milky or hazy.
So what the consumer getswith Wi/sonart is a moredurable, clearer wearsurface that no othermanufacturer can match!
Wilson art Creates World's First Laminate Floor
You may have heardconflicting statements aboutwho really invented laminateflooring. So, to set the recordstraight, here it is... directfrom the US TrademarkOffice. Perma-Kleen wasdeveloped by RalfWilsonPlastics (now WilsonartInternational) in the early1960's. Perma-Kleen wasfirst used commercially ascomputer access flooring in
September 1963. Theapplication for a UStrademark was filed in April1964, and awarded in March1966. Initially described inthe trademark application as"laminated plastic flooring,sold in individual tile orpanel form", it is what weknow today as WilsonartFlooring... of course!
#1 Reason for Switching Customers?
How often do retailersswitch consumers from a
stated brand preference andwhy? As the statisticsshow, retailers steerconsumers to a differentbrand 85% of the time -
with the main reason beingquality. And that'simportant to know sinceWilsonart Flooring ranksfirst with retailers for
quality by a margin of2-to-1 !
TAP'N'LOCKm
U GluelessTechnology
AseasyasUPosition~Tap €JLock
In the chart below showsthe survey figures for whyretailers switch customersto a particular brand.Quality = 34.7%, NotRight Product = 12.7%,Style and Color = 12.6%,Availability = 9.8% andProfitability = 7.8%
_.uScuffShieldTM
Product Knowledge
As always, we believe that thebest way to learn aboutWilsonart Flooring is throughPK meetings. Please call yourlocal representative to set oneup at your convenience.
There just may be apromotion in it for you if youdo!
7.80%
9'80%
~~\ 34.70%
12.60%
12.70%
Ii Quality
l1liNot Right Product
0 Style, Color
0 Availability
II Profitability
About Our Organization...
Reader's Wholesale has been in business for over 65 years! Started in 1939, Reader's begandistributing everything from automobiles to ashtrays. In 1970, Reader's became one of theoriginal Armstrong flooring distributors in the country which began our journey in theflooring business.