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This Release / Communication, except for the historical information, may contain statements, including the words orphrases such as ‘expects, anticipates, intends, will, would, undertakes, aims, estimates, contemplates, seeks to,objective, goal, projects, should’ and similar expressions or variations of these expressions or negatives of these termsindicating future performance or results, financial or otherwise, which are forward looking statements. These forwardlooking statements are based on certain expectations, assumptions, anticipated developments and other factors whichare not limited to, risk and uncertainties regarding fluctuations in earnings, market growth, intense competition and thepricing environment in the market, consumption level, ability to maintain and manage key customer relationship andsupply chain sources and those factors which may affect our ability to implement business strategies successfully,namely changes in regulatory environments, political instability, change in international oil prices and input costs andnew or changed priorities of the trade. The Company, therefore, cannot guarantee that the forward looking statementsmade herein shall be realized. The Company, based on changes as stated above, may alter, amend, modify or makenecessary corrective changes in any manner to any such forward looking statement contained herein or make writtenor oral forward looking statements as may be required from time to time on the basis of subsequent developments andevents. The Company does not undertake any obligation to update forward looking statements that may be made fromtime to time by or on behalf of the Company to reflect the events or circumstances after the date hereof.
SAFE HARBOR STATEMENT
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FY 2015-16: A CHALLENGING ENVIRONMENT
*Market growth (%)
Rural growth at its lowest in a decade
High Competitive IntensitySubdued Consumer Markets* Volatile Commodity Prices
Source: Nielsen Crude Oil
$ 86
$ 47
Palm Fatty Acid Distillate
$ 723$ 530
FY 2015 FY 2016
FY 2015 FY 2016
Current
Current
$ 570
$ 51
FY 2014
$ 108
$ 690
FY 2014
'12 '13 '14 '15 YTD
'16
L3M
'16
4
Scenario in 2009
WE ACTED PROMPTLY IN 2015 AS COMMODITY PRICES FELL
Commodity Prices soften
Growth of small players
2009
-58%
Driving volume led profitable growth in 2015
Loss of market share as we were not quick
to respond to raw material price
changes
Commodity Prices soften
Growth of small players
2015
-45%
Swift actions to correct price value equation for consumers
Up-trading across portfolio as we reduced prices
UVG
UVG
MQ JQ SQ DQ
MQ JQ SQ DQ
5
RESPONSIBLE GROWTH
Continued progress on our Sustainability priorities
DELIVERED ON GOALS
UVG – Underlying Volume Growth; PBIT – Profit Before Interest and Tax
7
SUSTAINED STRONG TRACK RECORD
4 consecutive years >100% 3 consecutive years >Rs 50 bln
Cash from operations (Rs. Bln)Return on Capital Employed (%)
45.5
50.1 50.5
56.7
40
42
44
46
48
50
52
54
56
58
2012-13 2013-14 2014-15 2015-16
109%
130% 128% 128%
40%
50%
60%
70%
80%
90%
100%
110%
120%
130%
140%
2012-13 2013-14 2014-15 2015-16
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WINNING WITH CONSUMERS & CUSTOMERS
17 HUL brands feature in the ‘Most Trusted Brands’ 2015
edition
9 HUL brands feature in BrandZTM Top 50 Most Valuable
Indian Brands ranking
HUL consistent recipient of various Supplier Awards from
leading retail customers
Best Key Account Manager
Best Brand of Beauty
Business Director’s Award forExcellence in Partnership
Best Joined Business Plan Award
Best New Launch
9
5thYEAR in a row 7th
YEAR in a row
RETAINED TOP EMPLOYER POSITION
EMPLOYER OF CHOICE DREAM EMPLOYER
Campus
Mid Career recruits
Women
EMPLOYER
As per Nielsen Campus Track B-School Survey
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CONTINUED RECOGNITION
HUL’s Doom DoomaFactory won the
Greentech CSR Award
HUL wins the ‘Green Manufacturing
Excellence Awards 2015’
HUL recognised as Most Innovative Company in India
Kan KhajuraTesan wins the
Spikes Asia 2015 – Grand Prix
HUL wins the ET ‘Company of the Year’ Award for Corporate Excellence
HUL receives
Sustainable Gold Plus Label for
2015
HUL recognised as the ‘Most Innovative Marketer on Mobile’
HUL adjudged as the ‘Marketer of the Year 2015’
HUL bags Corporate Governance
Excellence Award in the Listed Company-
Private Sector
HUL won Gold for our social experiment
‘Can Kids Influence Change in our World’
HUL recognized as
the ‘Radio Advertiser of
the Year’
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Net Sales EBIT
A > 30,000 Crore Company~10,000 Crores added in the last 4y
Consistent increase in Operating profits
STRATEGY ON TRACK AND DELIVERING
21,736
31,425
FY 11-12 FY 15-16
3,073
5,409
FY 11-12 FY 15-16
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REWARDED SHAREHOLDERS
Particulars 2014-15 2015-16
Dividend Per Share 15.0 16.0
Interim 6.0 6.5
Final 9.0 9.5
No. of Share (Crs.) 216.35 216.39
Total Dividend Outflow* (Rs. Crs.) 3881 4140
* Including Dividend Distribution Tax
Dividend Per Share
15
16
2014-15 2015-16
Approval to the scheme for transfer of General Reserve Balance to P&L Account underway
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AND POSITIVE ON THE MID–LONG TERM OUTLOOK FOR FMCG
Increasing Urbanization Mobile Internet penetration Premiumisation
438 Emerging Cities
6 Metropolises
Emerging Rurban
Millennials
World’s largest millennials population (470+ Mn)
2015 2019
34% 47%
23%
38%
38%
1.7%
20192016Cont%
Premium
Popular
Mass -2.3%
0.9%
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OUR STRATEGY REMAINS UNCHANGED
• Consistent Growth
• Competitive Growth
• Profitable Growth
• Responsible Growth
A Compelling Framework A Model Which Works A Clear Set of Goals
17
WINNING DECISIVELY
Winning with brands and innovation1
4
3
2
5
Winning in the marketplace
Winning through continuous improvement
Winning with people
Unilever Sustainable Living Plan
18
WINNING DECISIVELY
Winning with brands and innovation1
4
3
2
5
Winning in the marketplace
Winning through continuous improvement
Winning with people
Unilever Sustainable Living Plan
19
KEY THRUSTS
Driving the Core Harnessing Non-TVInnovating across the
portfolioMagic and
Craftsmanship
21
BUILDING OUR PRESENCE IN NATURALS
Indulekha and St. Ives AV
Within the existing portfolio Extending our presence to new brands
23
STRENGTHENING THE CORE THROUGH INNOVATION AND
PREMIUMISATIONM
ore
be
ne
fits
Rising Income
Mo
re b
en
efi
ts
Rising Income
Meeting consumer needs across price points
25
BUILDING CRAFTSMANSHIP IN MARKETING
Revolutionizing consumer promos
Marketing at the Point of SaleReviving art of copy with compelling
advertorial
Through Products Through various media During Shopping Experience
26
MAGIC IN MARKETING ALIVE IN E-COMMERCE
Hero Images of all products on website
Thematic Banners resulting in 2X click rate
Collaborating with E commerce partners for activations & launches
Hero Images of all products on website
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BUILDING CAPABILITY TO TAP INTO CONSUMER INSIGHT-
PEOPLE DATA CENTER
Targeting right influencers with right messaging
Spotting new trendsTargeting new segments
29
WINNING DECISIVELY
Winning with brands and innovation1
4
3
2
5
Winning in the marketplace
Winning through continuous improvement
Winning with people
Unilever Sustainable Living Plan
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KEY THRUSTS
Building Channels of the Future
Continued focus on Customer development Market Development
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MORE THROUGHPUT FROM MORE STORES
More AssortmentMore Stores Every Day Perfection
More Assortment in More Stores at More Frequency
32
WIMI STRATEGY REAPING BENEFITS
RajasthanUttar
Pradesh
Madhya Pradesh
Bihar
LIFTING CENTRAL INDIA
Central India growing @
1.5x all India, despite market slowdown
Sharply Activating Clusters through Micromarketing
Product Mix tailor-made according to consumer preferences
33
EVOLUTION OF CHANNELS
Channel Evolution Emerging Channels
Modern Trade
12% of FMCG* in 2016
E-Commerce
4% of FMCG* by 2019
Rise of Specialist Format
Drug-pharmacy
Closed format large grocer
Drug-pharmacy & beauty
Open format large grocer
*Market
34
BUILDING E COMMERCE- THE CHANNEL OF THE FUTURE
Resourcing ahead of the curve
Winning across the platform
Our market share in E commerce > Modern Trade > General Trade
35
MARKET DEVELOPMENT REMAINS A PRIORITY
Drive trials through experiential Sampling
Aggressive investment behind trial generation.
8X
36
DEVELOPING THE MARKET ACROSS CATEGORIES
Personal CareHome Care Refreshments Foods
In-Store SamplingWet SamplingOnline AwarenessHome to Home Sampling
37
WINNING DECISIVELY
Winning with brands and innovation1
4
3
2
5
Winning in the marketplace
Winning through continuous improvement
Winning with people
Unilever Sustainable Living Plan
38
DRIVING THE VIRTUOUS CYCLE OF GROWTH
A Business Model That Works End-to-end cost focus
PortfolioChannel,
Geography
Margin accretive
innovationPricing
MaterialsNon Material Supply Chain
Costs
Return on Marketing
InvestmentsOverheads
Max the Mix
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KEY THRUSTS
Bringing efficiencies in ways of working
Customer service and quality at the moment of truth
Building back-end capabilities
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BRINGING COST EFFICIENCIES IN WAYS OF WORKING
Making Savings a common agenda across functions
Ullage reduction
Zero based budgetingProject Symphony
Focused on value & growth
Decisions based on data
Driven by experienced business
leadership
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END TO END FOCUS
*Numbers indexed to 2013, base considered 100; NMSCC- Non Material Supply Chain Costs
NMSCC Savings* Media Savings*Material Cost Savings*
100
140
2013 2015
100
174
2013 2015
100
141
2013 2015
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SERVICE AT THE POINT OF PURCHASE
Secondary CCF
CCFOT - Customer Case Fill On Time; MT –Modern Trade
On Shelf Availability (MT)Primary CCFOT
100
102
2013 2015
100
113
2013 2015
100
115
2013 2015
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AMAZINGLY SIMPLE WHILST DRIVING DISCIPLINE
DELIGHT THROUGH SPEED & SIMPLICITY
Think End to End
No Touch Processes Simplify process Eliminate exceptions
Customers Vendors Employees
Relevant and new age
technology adoption
Think Delight Think Tech. Think Discipline
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QUALITY AT THE MOMENT OF TRUTH
Q @ the Point of Sale
Q mindset in the Last mile
Distributor Retail
Brilliant Quality Fundamentals
Consumer-Customer and brand led
Thriving quality culture and people
Leverage IT for
Quality
Grass-root activities to improve consumer centricity
Q in Design
Drive supplierQuality
Ensure zero safety incidents
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Advanced Analytics Power to user Embedding and Integration
Training and capability development
Analytics Driven InsightsSpeed of Analysis
Cross Function Linking
USE THE POWER OF BIG DATA AND ANALYTICS
46
WINNING DECISIVELY
Winning with brands and innovation1
4
3
2
5
Winning in the marketplace
Winning through continuous improvement
Winning with people
Unilever Sustainable Living Plan
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WINNING WITH OUR PEOPLE
Flexible and Agile Diversity and Inclusion Winning CultureEmployee Well Being
WINNING CULTURE
Founder Mentality
• Owner’s Mindset – Long term lens
• Frontline Obsession - Robust frontline
• Insurgency - Real time feedback with
strong control systems
Entrepreneurial spirit
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49
WINNING DECISIVELY
Winning with brands and innovation1
4
3
2
5
Winning in the marketplace
Winning through continuous improvement
Winning with people
Unilever Sustainable Living Plan
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HINDUSTAN UNILEVER FOUNDATION
Crop YieldWater Conservation Person Days Generated
1.5 lakh tonnes*Cumulative Annual Agriculture
Production
20 lakh*Cumulative Person Days Generated
Impact >250 Mn people by 2020 | 1 in every 5 Indians
200 billion litres*Cumulative and Collective Potential
* Assured Figures
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DOING WELL BY DOING GOOD
Swachh BastiMass Media Swachhata Doot
Touched 200,000 lives through the pilot
Touched 100,000 lives through our ‘Swachhata Doots’
Haath Muh Bum Most Viewed Campaign on YouTube
with 20 million views75 million people reached
SWACHH AADAT, SWACHH BHARAT
Haath Muh Bum AV
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WINNING DECISIVELY
Winning with brands and innovation1
4
3
2
5
Winning in the marketplace
Winning through continuous improvement
Winning with people
Unilever Sustainable Living Plan
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Great Heritage Great Brands Great People Great Capability
WE HAVE WHAT IT TAKES…
Distribution
Rural
Supply Chain
FinanceUSLP
IQ
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For more information & updatesCATEGORY STRATEGIC THRUSTS
Personal CareHome Care Refreshment Foods