WINTER 2019 on tap IS YOUR GROUP SEEKING SPONSORSHIP? Are you a non-for-profit group that is seeking sponsorship? Aqwest is once again inving community organisaons to apply for its annual sponsorship round. To be eligible for funding under Aqwest’s Community Sponsorship Program, groups must be: • Based within the region served by Aqwest • Providing a community service • Providing an educaonal, social, cultural or environmental acvity • Managed by a community based commiee • Not for profit • Constuted or Incorporated “Aqwest is an integral part of the Bunbury community and is keen to support local organisaons where it can by providing funding each year,” said Corporate Services Manager Joe Smith. “Last year we were able to assist a number of worthwhile ventures including Bunbury Choose Respect, Volunteer South West, Bunbury Agricultural Society, Bunbury Regional Youthcare Council, iSports/Relay for Life, Bunbury Men of Song and the Canto Belles Choir.” Applicaons open on September 3 and sponsorship forms are available at www. aqwest.com.au. PURPOSE: Maximise value to the owner and customer by providing locally managed water services. VISION: To be an independent, viable and compeve water ulity in the Western Australian water industry. CONTACT AQWEST 5 MacKinnon Way, Bunbury WA 6230 P: (08) 9780 9500 E: [email protected]www.aqwest.com.au If you need an interpreter, please call TIS Naonal on 131 450 TTY users phone 133 677 then ask for (08) 9780 9500 Speak and Listen users phone 1300 555 727 then ask for (08) 9780 9500 Gail Falloon, Melinda Maibaum and Lara Smith with Choose Respect flags which are displayed at the Aqwest customer service counter. The Winter switch-off started on June 1 and will connue to August 31 as an iniave to save water. Evaporaon rates are lower in winter, so gardens and lawns will receive all the water they need from rainfall. The switch-off started in 2010 as a permanent water saving measure in Western Australia. In 2018 about five billion litres of water was saved by switching off sprinklers. The Winter switch-off applies to scheme and bore water users. SWITCH OFF DURING WINTER Aqwest will move to quarterly billing in the 2019/20 financial year, instead of accounts being issued three mes a year. This will mean householders can budget for smaller, more regular payments, which aligns with other ulity accounts. Meters will be read four mes a year, instead of three mes, providing more regular informaon about water consumpon paerns and earlier warnings about high water readings which could indicate a hidden leak. QUARTERLY BILLING TO START IN NEW FINANCIAL YEAR “Like” the Aqwest Facebook page and check it for details or watch the local newspapers. Applicaons close on October 11 and the judging process will be completed by November 1.
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WINTER 2019ontap
IS YOUR GROUP SEEKING SPONSORSHIP?Are you a non-for-profit group that is seeking sponsorship?
Aqwest is once again inviting community organisations to apply for its annual sponsorship round.To be eligible for funding under Aqwest’s Community Sponsorship Program, groups must be:• Based within the region served by Aqwest• Providing a community service• Providing an educational, social, cultural
or environmental activity• Managed by a community based
committee• Not for profit• Constituted or Incorporated“Aqwest is an integral part of the Bunbury community and is keen to support local organisations where it can by providing funding each year,” said Corporate Services Manager Joe Smith.“Last year we were able to assist a number of worthwhile ventures including Bunbury Choose Respect, Volunteer South West, Bunbury Agricultural Society, Bunbury Regional Youthcare Council, iSports/Relay for Life, Bunbury Men of Song and the Canto Belles Choir.”Applications open on September 3 and sponsorship forms are available at www.aqwest.com.au.
PURPOSE: Maximise value to the owner and customer by providing locally managed water services.VISION: To be an independent, viable and competitive water utility in the Western Australian water industry.
If you need an interpreter, please call TIS National on 131 450TTY users phone 133 677 then ask for (08) 9780 9500Speak and Listen users phone 1300 555 727 then ask for (08) 9780 9500
Gail Falloon, Melinda Maibaum and Lara Smith with Choose Respect flags which are displayed at the Aqwest customer service counter.
The Winter switch-off started on June 1 and will continue to August 31 as an initiative to save water.Evaporation rates are lower in winter, so gardens and lawns will receive all the water they need from rainfall.The switch-off started in 2010 as a permanent water saving measure in Western Australia. In 2018 about five billion litres of water was saved by switching off sprinklers.The Winter switch-off applies to scheme and bore water users.
SWITCH OFF DURING WINTER
Aqwest will move to quarterly billing in the 2019/20 financial year, instead of accounts being issued three times a year.This will mean householders can budget for smaller, more regular payments, which aligns with other utility accounts.
Meters will be read four times a year, instead of three times, providing more regular information about water consumption patterns and earlier warnings about high water readings which could indicate a hidden leak.
QUARTERLY BILLING TO START IN NEW FINANCIAL YEAR
“Like” the Aqwest Facebook page and check it for details or watch the local newspapers. Applications close on October 11 and the judging process will be completed by November 1.
Pensioner/Senior Discount
Rebates of up to 50 per cent are available to pensioners, seniors and CSHC holders (conditions apply – please contact Aqwest to confirm eligibility).Rebates do not apply to Housing Authority tenants, as other concessions are available to them.Call (08) 9780 9500 for details.Aqwest provides an emergency on-call service 24 hours a day, 7 days a week.To report faults with supplies please call (08) 9791 3272.
Aqwest reads each household’s water meter four times a year. Our officers are legally allowed to enter private property to obtain these readings and we ask that you please help our staff by ensuring easy access to meters. The following water tariff apply for 2019/2020:
0 - 150kL @ $1.05 per KL
151 - 350kL @ $1.94 per KL
351 - 500kL @ $2.77 per KL
Over 501kL @ $3.43 per KL
CUSTOMER SERVICE
Entries depicting the “Water Art” theme have flooded in for this year’s Aqwest Photography Competition. All entries will now be scrutinised by judges and professional photographers Sarah Henderson and Paul Verhagen and Aqwest Board Directors Wendy Giles and Tresslyn Smith who are looking for “good technical photos where the creativity is jumping out”.The winners of the 12 Years and under and 13 to 17 Years categories will be announced at an awards night at the Lighthouse Beach Resort on August 29.
Aqwest sets new water charges for the coming financial year annually on July 1.For quarterly meter readings that take place from July 1 2019 and cover any days prior to July 1, consumption charges for those days prior to 1 July will be calculated at the 2018/19 water tariff. Charges applicable from and including July 1 2019 are at the 2019/20 water tariff.For any queries visit the website: www.aqwest.com.au/waterbill or phone Aqwest on: 9780 9500.
JUDGING UNDERWAY FOR PHOTOGRAPHY COMPETITION
If you are experiencing financial hardship or having difficulty paying your bill, please contact a member of the Aqwest Accounts team on 9780 9500. Aqwest has a number of initiatives to help customers during difficult times.Aqwest can assist people with budgeting their water costs and show them how to read their meters so they know how much water they are using, to avoid unexpected high water bills.
If you need an interpreter, please call TIS National on 131 450TTY users phone 133 677 then ask for (08) 9780 9500Speak and Listen users phone 1300 555 727 then ask for (08) 9780 9500
PRO RATA WATER CHARGES
Aqwest Board Chair Stan Liaros, Aqwest Water Services Manager Gary Hallsworth and Aqwest Chief Executive Officer Brad Bevis look over plans on site at the Glen Iris Water Treatment Plant.
Construction of Aqwest’s new water treatment plant at Glen Iris got underway in June, following the awarding of the design and construct tender to Leicon Notley.The modern, highly efficient plant will produce 10 megalitres of potable water a day to meet the future water supply needs for Aqwest’s 35,000 customers.“Water for the Bunbury area is currently drawn from several bores along the coast where, due to the impacts of climate change, the risk of increasing salinity levels threatens water quality,” said Aqwest Water Services Manager Gary Hallsworth.“The new water treatment plant will extract water from a higher quality in-land groundwater source, creating greater water production cost efficiencies and delivering benefits to customers.”Construction of the plant is scheduled for completion in early 2020.
CONSTRUCTION OF NEW WATER TREATMENT PLANT UNDERWAY
