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Wirecard - The challenges in the past and for the future..

Date post: 14-Dec-2014
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The presentation looks at different mobile payment solutions delivered by Wiroecard and successful marketing approaches. It shows that mobile payment is a complex environment - payment and mobile ecosystem are merging creating not only technological complexity. Consumers are not aware of technology standards and they shouldn't. Mobile payment must be embedded and seen as part of a mobile purchase process at the POS, in the Internet - in the situation the user is in. Mobile payment must deliver in those situations clear defined use cases and focus on the UX - not on technology. NFC, HCE, BLE, QR can in combination deliver the experience demanded by consumers.
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© 2014 Wirecard AG 1 Mobile Payment NFC, QR, HCE, BLE …. NFCP 2014, London JUNE 2014
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Page 1: Wirecard - The challenges in the past and for the future..

© 2014 Wirecard AG 1

Mobile PaymentNFC, QR, HCE, BLE …. NFCP 2014, LondonJUNE 2014

Page 2: Wirecard - The challenges in the past and for the future..

© 2014 Wirecard AG

WHO IS WIRECARD …

Leading international payment services provider More than 200 card programs worldwide Founded in 1999, listed on Frankfurt Stock

Exchange 2013 Revenue € 481.7 mn. / EBITDA € 126 mn. Full German Banking Licence and passported

European E-Money Licence Member of Visa, MasterCard, JCB, Discover,

Unionpay

Page 3: Wirecard - The challenges in the past and for the future..

© 2014 Wirecard AG

Mobile Payment Solutions launched by Wirecard

6 Co-branded Programmes

5 Countries

2 Years

Page 4: Wirecard - The challenges in the past and for the future..

© 2014 Wirecard AG

Customer Success Story – Telefonica

mpass is a new ubiquitous omni-channel payment solution offered by Telefonica o2 covering contactless as well as integrated e-commerce payment.

Page 5: Wirecard - The challenges in the past and for the future..

© 2014 Wirecard AG

Customer Case Study Mobile contactless payment product for

Telefonica O2 Account: Pre- and/or postpaid (de-coupled debit) Top-up methods: real-time money transfer, wire

transfer and direct debit Card Product: Maestro NFC-sticker, NFC mobile

card and virtual MasterCard Issuer: Wirecard Card Solutions Ltd. iPhone and Android Application Value-added Services:

Embedded real-time couponing and loyalty functionality Person-2-Person transfers Interface for e-commerce merchants

12/12

Page 6: Wirecard - The challenges in the past and for the future..

© 2014 Wirecard AG

Page 7: Wirecard - The challenges in the past and for the future..

© 2014 Wirecard AG

Page 8: Wirecard - The challenges in the past and for the future..

© 2014 Wirecard AG

Customer Success Story – Orange Cash

Orange Cash is a new way of paying with your mobile. The design and user experience is optimized focusing on usability and simplicity.

Page 9: Wirecard - The challenges in the past and for the future..

© 2014 Wirecard AG

Customer Case Study Contactless (NFC) mobile payment application Account: prepaid Top-up methods: wire transfer, credit card Card Product: NFC VISA mobile card and one-time

virtual VISA cards Issuer: Wirecard Card Solutions, UK Android Application (Windows planned) Specialities:

mobile-only product Embedded cashback / couponing functionality and POS locator

02/14

Page 10: Wirecard - The challenges in the past and for the future..

© 2014 Wirecard AG

CHALLENGES of the past and for the future?

Page 11: Wirecard - The challenges in the past and for the future..

© 2014 Wirecard AG Source: University of Augsburg, 2014

Technology Usability

Acceptance

Markets/Players

Scenarios (Usecases)

Security

Business Models

M-Payment System

obj

subj

Pay

men

t F

acto

rs

Mobile Applications

MOBILE PAYMENT IS COMPLEXITY2

Page 12: Wirecard - The challenges in the past and for the future..

© 2014 Wirecard AG

Payment Scenario

Perceived Security

Trust in MPSP

Perceived Ease of Use

Expressive- ness

Cost

Intention to use MP

Quantitative Factors for Active Use of Mobile Payment

-0,004

0,546

0,515

0,498

0,211 0,043

0,233-0,026

0,071

0,246

Source: University of Augsburg, 2014

Perceived Usefulness

Page 13: Wirecard - The challenges in the past and for the future..

© 2014 Wirecard AG

Successful mobile payment solutions must provide a good mobile UX and UI design.

Page 14: Wirecard - The challenges in the past and for the future..

© 2014 Wirecard AG

To be successful mobile payment solutions in addition require infusion of significant value throughout the purchase journey

before, during, and after payment.

Page 15: Wirecard - The challenges in the past and for the future..

© 2014 Wirecard AG

Page 16: Wirecard - The challenges in the past and for the future..

© 2014 Wirecard AG

Value Added Services are the key to drive adoption and usage: Request money from friends and relatives Person-2-Person transfers Online Payment Interface for secure and fast e-commerce

transactions (one-time) virtual cards for secure e-commerce transactions Loyalty and Coupouning

We must look at where the user is: sharing lunch with colleagues, paying at the POS, paying online, collecting and redeeming coupons and loyalty points, requesting money from friends and relatives, sharing purchase feedback through social networks, …

Page 17: Wirecard - The challenges in the past and for the future..

© 2014 Wirecard AG

Mobile Payment will come!

85% of 12 yrs old teenagers in Germany do have a smartphone!

NO ONE DOUBTS

Page 18: Wirecard - The challenges in the past and for the future..

© 2014 Wirecard AG

Page 19: Wirecard - The challenges in the past and for the future..

© 2014 Wirecard AG

Wirecard Technologies GmbH

Einsteinring 35

D-85609 Aschheim

Germany

christian.vonhammel@wirecard

Phone: 0049 89 4424 1405

Christian von Hammel-Bonten EVP Telecommunications Wirecard


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