Wit.aiNatural Language for

Developers

Chatbots will cause a near-term disruption in how businesses interact with consumers, and a long term paradigm shift in how people will interact with machines.

- Matt Swanson via venturebeat.com

1) Find contact info of company through the Internet2) Call contact number3) Navigate through a sequence of touch tones or semi-functional speech recognition steps4) Wait on hold until a specialist is available5) Step through a sequence of verifications to make sure it is truly you who is calling6) Get told you need to talk with a different representative and get put on hold 7) Connect with a rep who now tries to have you navigate the Internet via voice instructions8) Login to the company website9) Finally, get an answer to your question

1) Open Facebook Messenger and search for the business name2) Start the conversation by making a request3) Receive rich media feedback (text + images + hyperlinks + voice) that answer your question

VS

1-800 Support Call

Chatbots FTW• Standardized process

• Automatic verification via profile (FB, Telegram …)

• No “transferring” to “other experts”

• No media breaks -> web to web(link, pictures, rich-web)

• Major (!) cost savings

• New marketing and up-selling tool

General about BotsHow they learn

How – rule based

• If this … than that ...

• If the word ‘cooking’ appears in the messagethan look up the next meetup with that tag than send the URL to the User

• If the user has talked about ‘finding a Meetup’ and then mentions ‘cooking’ than ...

How – machine learning

• Supervised learninginputs and their desired outputs, given by a "teacher”

• Unsupervised learningleaving it on its own to find structure in its input

• Reinforcement learningdynamic environment in which it must perform a certain goal, without a “teacher”

Wit.aiY-Combinator startup, $3M seed-round by Andreessen Horowitz, Ashton Kutcher and Eric Hahn, bought by Facebook Inc after 18 months

Wit.ai

Wh00t does Wit.ai do

I want to book a table for 4 today at 6pm at DieBurgermacher.

Action Book a tablePeople 4Date/Time May 09th 2016 18:00:00Location DieBurgermacher,

Burggasse 12, 1070 Vienna, Austria

Special problems

• Example: Date/Time Duckling

• The day after Whit Monday at 8pm• The third Tuesday of May at 8pm• Tomorrow in a week at 2000• May 17th, at 8 in the afternoon

è Machine Learning with huge sample set è Duckling (Open Sourced)

Secret sauce

rule based +

machine learning =🤖❤️

Show-Casehttps://wit.ai/jakobreiter/viennabots/stories

Languages?• Core Languages:English, French, German, Italian, Dutch, Spanish, Polish, Swedish, Portuguese, Estonian and Russian

• In Beta (per 28. April 2016)Albanian, Croatian, Icelandic, Persian, Turkish, Arabic, Czech , Indonesian, Romanian, Ukrainian, Azerbaijani, Danish, Japanese, Serbia, Vietnamese, Bengali, Finnish, Korean, Slovak, Bosnian, Georgian, Latin, Slovenian, Bulgarian, Greek, Lithuanian, Swahili, Burmese, Hebrew, Macedonian, Tagalog, Catalan, Hindi, Malay, Tamil, Chinese, Hungarian, Norwegian, Thai

Thank youJakob Reiter

Jakob.Reiter@TheVentury.com

Full code: https://github.com/JakobReiter/viennabots-wit