WJA Evaluator Guide

8/6/2019 WJA Evaluator Guide

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HP Web Jetadmin 10.0

Reviewer/Evaluators Guide


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Contents i

ContentsGetting to know HP Web Jetadmin 10.0 .......................................................................................... 1Benefits ................................................................................................................................................. 2New features ........................................................................................................................................ 3Comparing versions 8.1 and 10.0........................................................................................................... 4Evaluating peripheral management software ................................................................................... 5Installation and setup .............................................................................................................................. 7Ease of use............................................................................................................................................ 9Fleet deployment .................................................................................................................................. 19Proactive management.......................................................................................................................... 25Security............................................................................................................................................... 29Reporting, supplies management, and optimization.................................................................................. 32Flexibility............................................................................................................................................. 38

Value.................................................................................................................................................. 41ATechnical specifications............................................................................................................ 43


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Getting to know HP Web Jetadmin 1

Getting to know HP Web Jetadmin 10.0

As business infrastructures become increasingly complex, managing printing and imaging peripherals developsinto a major challenge. It is often difficult to obtain a global perspective on the quantity and capabilities of yourcompanys printing and imaging devices. In addition, as the number of your peripherals increases, so do yoursupport and maintenance responsibilities. HP Web Jetadmin offers a solution to these challenges.

HP Web Jetadmin is a simple printing and imaging peripheral management utility for remotely installing,configuring, and managing a wide variety of HP and non-HP network peripherals via your Microsoft

Windows desktop. Rest assured that HP Web Jetadmin and your network-connected peripherals are well

protected with advanced security features, including Microsoft .NET platform technologies, Windows ActiveDirectory integrated role-based user authentication, Simple Network Management Protocol (SNMP) v3.0, IPsecdevice configuration, and a secure online update feature.

HP Web Jetadmin increases business productivity by helping you manage supplies, proactively addresspotential printing problems, configure peripheral drivers, and update firmware. HP Web Jetadmin provides allof the peripheral management capabilities you need in one easy-to-use interface. Best of all, HP Web Jetadminis a free software tool that you can download from www.hp.com/go/webjetadmin.

Get the most from yourprinting and imaging

environment.

Auto-grouping for simpledevice managementEasy ad hoc reportsInstant e-mail alertsIPsec protection

Using a single tool:! Install firmware

! Configure devices

! Organize devices

! Conduct remotediagnostics

Real-time alerts

Auto-grouping for simpledevice managementEasy ad hoc reportsInstant e-mail alertsIPsec protection

Using a single tool:! Install firmware

! Configure devices

! Organize devices

! Conduct remotediagnostics

Real-time alerts
http://www.hp.com/go/webjetadminhttp://www.hp.com/go/webjetadmin


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2 Getting to know HP Web Jetadmin

Benefits

Save IT time andmoney

HP Web Jetadmin helps users be more productive, saving them time and money.Reducing printing costs may seem easier said than done, but when you have the righttool, you can streamline device management and better deploy printing and imagingproducts to meet your organizations needs.

Increaseproductivity

One of the easiest and fastest ways to save IT time and reduce costs is to centralizemanagement of all of the resources on your printing and imaging network. HP WebJetadmin helps you to:

! Reduce helpdesk calls.

! Reduce the time spent managing network peripherals.

! Ensure that you always have the supplies you need with consolidated, simplified, andpredictive supplies monitoring and ordering. Take advantage of forecasted andconsolidated supplies ordering reports. HP Web Jetadmin even provides assistedreordering capabilities through HP SureSupply.1

! Solve potential problems before they impact user productivity.

!

Eliminate the need to manually program each peripheraleasily configure andmanage device and digital sending settings for fleets of devices.

! Save time by creating a template of device settings that you can use to configureexisting or new printing and imaging devicesyou can even automatically add thesettings to new peripherals.

! Group network printing and imaging devices to simplify device organization andasset tracking. Devices are easier to locate when organized into smaller subsets, anddividing a list into smaller, logical subsets makes tracking assets easier.

! Schedule discoveries at specified intervals and at times when additional networktraffic is least likely to have a negative impact on network performancethiseliminates the need to manually search for printing and imaging devices.

! Find specific devices by name or with particular capabilities quickly, without leavingyour desk.

! Control color printing through driver preconfiguration. Monitor color printing throughdetailed color usage reporting capabilities that offer information at the user level.

! Automatically discover PC-connected printers. You can view current status, supplieslevels, and page counts for select HP printers that are directly connected to PCs bydownloading the HP Web Jetadmin SNMP Proxy Agent. 2 Simply load the SNMPProxy Agent on the PCs with directly-connected printers.

! Easily integrate alerts into existing enterprise management software solutions such asHP OpenView.

Proactively manage

your environment

Instead of hearing the helpdesk line ring and finding out the hard way that something

has gone wrong, take advantage of HP Web Jetadmins built-in notifications to monitoryour devices. Receive instant e-mail notifications for many different printing issues,including paper jams and low or out printing supplies.

Protect your investment. With the product update feature, you can download the latestdevice or application plug-ins without re-qualifying or re-installing HP Web Jetadmin.HP Web Jetadmin plug-ins are applications that run seamlessly within the software andoffer extended features and benefits to network administrators.


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Getting to know HP Web Jetadmin 3

New features

! Right-click and drag-and-drop functionally make HP Web Jetadmin 10.0 easy to navigate,organize, and use. Find support topics faster with new searchable help capabilities.

! A new interface provides common task assistance and customizable task modules to saveyou time.

! Single Sign-on using existing Microsoft permissions makes access easy.

! Discovery and auto grouping of devices are based upon Active Directory Services group.

! Role-based customization allows you to control what users see when they access HP WebJetadmin 10.0.

! Supplies manageability ensures devices are never down due to lack of supplies. Proactivesupplies reporting and alerts help you easily manage your supply inventory, assess futureneeds, and plan your supplies budget. For accurate reordering on a just-in-time basis,

HP Web Jetadmin 10.0 provides one-click access to HP SureSupply.1

! More ad hoc reports and customizable templates give you better insight into your printenvironment and help control costs.

! Integration with .NET and incorporation of a native database mean significant performanceimprovements such as faster screen-to-screen movement.

! More device information on a single screen. Details about Status, Configuration, Alerts,Groups, Reports, Supplies, and Troubleshooting are right at your fingertips.

! Enhanced core capabilities. Functions that were once only accessible through plug-ins,suchas Report Generation and PC Discovery, are now included standard in HP Web Jetadmin.

!

New migration tools simplify the transition from HP Web Jetadmin version 7.8, 8.0, or 8.1to version 10.0.Its easy to back up your installation with the included backup and restorescripts.

! IPsec and consolidated security settings help ensure a more secure print environment.

! Microsoft Windows VistaTM support means seamless operation.

! Intelligent update capability lets HP Web Jetadmin support new devices without having toretest or reinstall the product.

Loaded with new features and enhanced security,

this fleet management software is faster and easierto use than ever. Improve efficiency and cut costswith HP Web Jetadmin 10.0.


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4 Getting to know HP Web Jetadmin

Comparing versions 8.1 and 10.0

HP Web Jetadmin10.0 has many significant improvements compared to HP Web Jetadmin 8.1. In addition,some features that exist in HP Web Jetadmin 8.1 are not included in HP Web Jetadmin 10.0. Some of these areconsidered discontinued features and will not be available in any future versions.

New or improved capabilities in WJA 10.0:

! ClickOnce for easy access! New built-in device view layouts include Active Directory, Asset, Detailed, JetDirect, Security, Status, and Warranty! New application sections include Device Management, Print Management, and Application Management! New device pruning and filtering capabilities! Additional profiles management capabilities, including the ability to configure and save default view to be associated

with a user or group! Policy based auto group functionality! Additional information is provided on background tasks! Additional batch configuration capabilities for authentication methods! PC Discovery integration into more HP Web Jetadmin tasks! IP Range shared between PC Discovery and Networked Devices!

Additional discovery analysis tools! Native report generation and supplies integration! Increased consumables alert reliability! Ad-hoc consumables shopping list creation based upon needed supplies! Device communication failure proactive alerting! Improved print path management and queue creation including support for HP Universal Print Driver! Consolidation into one SQL Express database

WJA 8.1 plug-ins that are now core capabilities of WJA 10.0:

! PC Printer Discovery Plug-in! Report Generation Plug-in! HP Driver Preconfiguration Plug-in! Authentication Manager Plug-in! Device Storage Manager Plug-in

WJA 10.0 does not have the following capabilities that are currently in WJA 8.1:

! Mapping capabilities! Data Storage Managers downloadable fonts and macros capability! Cancel print job! Exportable application log files! Selectable custom icons! Export based on current filter! MegaTrack In Printer Agent and MegaTrack In Printer Agent PIN plug-in! HP Proactive Support plug-in! Advanced support for HP CM8060 MFP with Edgeline Technology

Capabilities that have been discontinued in WJA 10.0:

! PSA Support! Jetdirect Password! Novell Print Path Creation! Bootp Server Support! Win2000 Server Support! Remote Discovery Agent! Proactive Cache Level!

Support settings like Admin, E-mail, and URL


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Evaluating peripheral management software 5

Evaluating peripheral management softwareBased on extensive market research and customer feedback, HP has identified business needs in eight essentialcategories. These categories should be closely examined as you consider implementing peripheral managementsoftware. In this section we will examine each of these, and how HP Web Jetadmin meets the criteria in eachcategory.

1Installation and setup

2Ease of use

3Fleet deployment

4Proactive management

5Security

6Reporting, supplies management, and optimization

7Flexibility

8Value

Every network administrator wants better network performance. Carefully managing your printing and imagingperipheralssuch as printers, scanners, multifunction products, digital senders, and even projectorscan go along way toward improving network performance. HP Web Jetadmins intuitive interface lets you manage awide range of network-connected devices across platforms and from anywhere in the world with access to yourlocal intranet. HP Web Jetadmin provides a simple, comprehensive way to proactively manage networkperipherals and optimize printing productivity. Essential device information, such as capabilities and status,helps you keep network devices functioning smoothly, anticipate and resolve problems with minimal userimpact, and generally stay one step ahead of users demands.

How to evaluate peripheral management software

Determining what you want to accomplish

Before installing peripheral management software, it is important that you consider how you wish thesoftware to be implemented for your business. Youll first want to determine which non-system-based tasksthat you need to accomplish, and then determine which system-based tasks will help you meet your goals.

Non-system-based and system-based tasks

! Non-system-based tasks are business and management decisions that describe why you should

implement peripheral management software and how you will determine what software componentsand features will be most useful for your organization.

Examples of non-system-based tasks include deciding the number of devices to manage with thesoftware, how many network administrators and users will be responsible for monitoring andmaintaining device resources, and the business needs that make implementing the software necessary.

! System-based tasks produce tangible results from using computer and networking technology, includingthe peripheral management software itself and the servers and workstations on which you install anduse the software.

Examples of system-based tasks include defining device groups for devices that particular users manageand monitoring supplies usage.


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6 Evaluating peripheral management software

Considering software features and compatibility

Make sure that the software fits into your existing environment and provides capabilities that you need tooperate more efficiently and effectively. Consider the importance of the following software features:

! Supports fleet configuration for multiple dissimilar devices at one time

! Sends e-mail alerts about devices in error states

! Generates reports that help you understand your printing environment! Offers simple updating

! Supports multiple printer vendors via the same application

Installing the software

Because every network is different, planning software implementation before installation is essential toensuring the highest level of efficiency. Items to consider prior to installation include:

! Number of server installations

! Personal computer hardware or servers

! Number of client machines

! Number of devices

! Location of devices

! Network topology

! Discovery techniques

Performing the evaluation

Finally, when performing your evaluation, be certain to simulate the peripheral management environment asclosely as possible. When testing more than one utility, try to make a fair comparison by setting up in the

same environment and testing similar settings and configurations.


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Installation and setup

When you install HP Web Jetadmin, you only need to install it on one hardware platform that meets therecommended minimum requirements and is centrally accessible on the network (for more information on systemrequirements, please see Appendix A, Technical specifications, on page 43). You may then access thesoftware from any supported Windows desktop on the network. You must use an HP Web Jetadmin authorizeddomain user account (for more information on how to set up domain user accounts, please see Active Directorydomain users and groups on page 29 and User roles on page 30).

Easy migrationHP Web Jetadmin 10.0 offers a new migration tool so you can enjoy a smooth transition from versions 8.1,8.0, or 7.8. Settings and data from versions 8.x or 7.8 can be applied to version 10.0. The migration toolprovides the ability to upgrade HP Web Jetadmin on the same host or to migrate settings from an alternate host.

Most settings and data will be retained during migration. The following table shows which settings and datacan and cannot be migrated to version 10.0 from one of the three previous versions. Since the HP Web

Jetadmin 10.0 architecture is different from previous versions, some settings will not be retained.

Settings migrated Settings not migrated

! Groups

! Custom configuration labels

! Device configuration settings

! Firmware upgrade settings

! General network settings

! SNMP settings

! TFTP settings

! Proxy settings

! SMTP settings

! Alerts

! Cache export settings

! Discovery settings

! Saved views

! Saved filters

! Stored device credentials

! RGP settings

! RGP historical data

! PC-connect settings

! Bootp

! Profiles

! Access/deny settings

! SSL settings

! Support settings

! Product update settings

! PSA plug-in settings

! DMC plug-in settings

! DSM plug-in settings

! Authentication plug-in settings

Installing HP Web JetadminDuring the installation process, the following steps are implemented:

Note Additional information about HP Web Jetadmin installation can be found in the HP Web Jetadmin

Installation Guide at www.hp.com/go/webjetadmin.

Count on quick and easyinstallation.


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License agreement

Read the License Agreement and select I accept the license agreement to begin installation of HP Web Jetadmin.

HTTPS Notification

HP Web Jetadmin uses encryption based on .NET to provide authentication and privacy between the HP WebJetadmin client and the server. If you require HTTPS server authentication, please see HTTP port on page 29.

File locationYou may choose the location for the files during installation or use the defaults chosen by HP Web Jetadmin.

Confirmation

Before the installation begins, the installer will confirm the HP Web Jetadmin version and the locations of theinstallation, update service, and shortcut files. When you click Install, the installation begins.

Note If .Net 2.0 is not detected the software will provide assistance in installing .Net 2.0.

SQL 2005 Server Express

SQL 2005 Server Express installation is performed as part of the HP Web Jetadmin installation. OSQL andother commands install the base SQL components and the HP Web Jetadmin database instance. This instance isnamed HPWJA (data engine).

Installing HP Web Jetadmin

During the final step of the Web Jetadmin installation, a progress bar tracks the progress of the installation. Thismay take several minutes. When the installation is complete, a Results window is shown. When this window isclosed, you will be asked if you want to run HP Web Jetadmin.

A browser page will present a Run button. Click Run to activate the.NET ClickOnce bootstrap application loader. A short time will elapsewhile Microsoft ClickOnce installs the application to your desktop.

Once the installation is complete, HP Web Jetadmin can be launchedfrom a supported browser by entering the hostname or IP address of thecomputer on which it is installed, followed by the port number andpath. For example, HP Web Jetadmin can be activated on a supported

Windows desktop with the URL (http://myhost:8000/). Typical defaultport numbers for Web services have a value of 80. Since HP Web

Jetadmin may be running simultaneously with another Web service onthe same computer, HP Web Jetadmin uses a port number of 8000. Ifdesired, the port value may be altered. However, no matter what the default port number, if SSL is enabled, aredirection will occur to port 8443 whenever the default port number is attempted. Once the specified HP Web

Jetadmin 10.0 URL is entered, HP Web Jetadmin attempts to launch it automatically. The Microsoft ClickOnce

installer application loads and runs and the HP Web Jetadmin smart client is downloaded and/or updated.

Evaluating installation and setup

During software installation, please consider the following:

! Overall, is the software easy to obtain and install?

! Does the software offer you the ability to secure the server during installation?

! Does the software offer the ability to upgrade to the latest version while retaining your settings?


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Ease of use

With network management utilities, tool consistency saves time and reduces operator confusion. HP WebJetadmin offers an intuitive user interface that deftly performs complex operations for IT administrators whileproviding effortless access for more casual users, such as helpdesk personnel.

The task-oriented user interface allows easy navigation using a tree-structured layout within a Windowsapplication and gives you a birds eye view of your entire printing network. You can see all of your devices atonce or define filters so you can manage groups and sub-groups. You can quickly search for devices by nameand see which devices you discovered last, and which you are monitoring.

Page layoutThe user interface is designed to be efficient and intuitive, limiting the number of steps required to complete atask and streamlining software operation. Each HP Web Jetadmin page features a Navigation area, an area todisplay content or task modules (sets of related tasks), and an area where task modules can be docked. ACurrent Task module is initially included in the docking area to help you through the required steps toaccomplish common tasks. All task modules can be hidden or made visible and can be moved within thecontent area.

Take advantage of anintuitive and efficient user

interface.

Task modules Task Module Docking Area

Navigationarea


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Customizing screensHP Web Jetadmin provides numerous opportunities to customize screens.

Minimizing or hiding the Task ModuleDocking Area

You can easily hide or auto-hide the TaskModule Docking Area. To auto-hide, clickon the small tack icon at the top of themodule (top right corner). The module isthen hidden but still available on the page.Click the minimized area to view the TaskModule again. To show the Task ModuleDocking Area permanently, simply clickthe tack icon again.

To completely hide the Task ModuleDocking Area, clickView, Task ModuleDocking Area. For example, in the imageto the right, the Task Module Docking Areais minimized and theAll Devices sectiontakes the space. Repeating these steps willshow the module again. You can also hideor auto-hide the Task Module Docking

Area by right-clicking the heading andchoosing which action to take.


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Arranging screens

The Task Module Docking Area can beplaced in one of eight different areas ofthe screen using drag-and-drop. Click onthe Task Module Docking Areatool barand hold down the mouse button to dragthe module to a region of the screenindicated by the arrows. The three imagesto the right show the Task Module movingfrom top right to top center.


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Changing screen size

You can resize sections on a screen andcolumns within a section using drag-and-drop. To resize a section, place your cursoron the boundary between two sections.Once the appearance of the cursorchanges, click and drag the boundary to anew location. In the image to the right, theDevice section is made larger.

Resizing columns

To resize columns or set the width of acolumn, click and drag the column markerin the list header to the desired width. Or,to resize the column to the broadest widthrequired to display the data, double-clickon the column header. In the image to theright, the IP Hostname column is madewider.

Current Tasks and Common

TasksThroughout HP Web Jetadmin, the CurrentTasks task module lists those tasks that areincluded in each specific area. Forexample, in Groups, the Current TasksGroups task module lists all tasks withinGroups.

Within the Task Module Docking Area, youcan choose to show, underneath CurrentTasks, common tasks for any area by right-

clicking in the Task Module Docking Areaand selecting the tasks you wish to show.This capability provides a way to specifytask modules that you use most often to bereadily seen and accessed within in thetask module docking area no matter whatpart of the tree structure you are accessing.In the image to the right, Report ReportGeneration tasks are being selected to addto the Task Module Docking Area.Alerts Recent Reports andAlerts Common Taskshave already been added.


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Top menu bar featuresAcross the top menu bar you will find File,View, Tools, and Help.

File

Depending upon where you are in the navigation tree, File options change and include such capabilities as:

! NewCreate a new group, alert template, or print queue, pre-configure drivers, and more.

! Print previewPreview the device list to be printed.! PrintPrint the device list.

! ExitExit HP Web Jetadmin.

View

! Columns LayoutsCreate custom views by identifying which columns are displayed for all device lists (All,Error, andWarning).

! Refresh SelectionRetrieve the data for a selected device directly from the device. This is useful if yoususpect the data displayed for a specific device might be out of date. Refresh Selection is only available ona device list (All Devices, Groups, and Filters) when one device is selected. You can also access this featurethrough any device list; select a device, right-click, and then select Refresh Selection.

! PreferencesSet preferences for UISettings, Device Filters, and DeviceIdentification. Device Identificationsettings provide device informationchosen by you to uniquely identify adevice, such as address, devicename, and location. The settings areprovided when you add or remove adevice from a group. DeviceIdentification settings are used forboth device groups and suppliesgroups and may be different for eachgroup created.

Tools

! Export DevicesExport data representing device attributes to a file to be stored on a disk or sent via e-mailthrough SMTP. While many data elements exist within HP Web Jetadmin, the data that is actually availableon devices will vary depending on model and device firmware revision.

! Device DiscoveryLaunch the HP Web Jetadmin Discovery wizard to begin or schedule any type of activediscovery method.

! Application Logging MenuView a log of all transactions, including the user, the details of the activity, andwhen it happened.

! Data SynchronizationSynchronize data between HP Web Jetadmin servers on your network.

! OptionsChange the default settings in the Application Management and Device Management sections.Application settings are options like e-mail, SNMP, server, or HTTP. Device Management settings includediscovery, device lists, status, and reports.

Help

This option provides online help for HP Web Jetadmin. You can read context help or find help information froma list of contents, from an index, or by searching.


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Drag-and-drop functionalityHP Web Jetadmin has new drag-and-drop functionality that makes creating and editing simple and fast. Thefollowing are examples of how drag-and-drop functionality can be used.

! To add devices to a group from theAll Devicespage, highlight the device or devices and drag-and-dropthem onto the group in the left navigation pane (the Device Groupstree must be expanded). This also worksfor adding devices to supplies groups.

! To move a group to a different parent group, within the left navigation pane highlight that group and drag-and-drop it onto the desired parent group.

! To discover a specific device and monitor its status all in one step, drag a device from any device list intothe Devices Quick Monitortask module.

! To list all of the configuration templates, expand Configuration in the left navigation pane and then expandTemplates. You can drag-and-drop one or more devices onto one of the templates listed underConfiguration.

! To sort theAlert History details by any of the columns listed, drag that column to the top left of the page.

Three HP Web Jetadmin sections

HP Web Jetadmin is separated into three sections accessible through the lower portion of the left navigationpane:

! Device Managementused for all device-related functions.

! Print Managementused to manage print queues and drivers on remote servers and workstations.

! Application Managementused for application functionality such as users and roles, security, softwareupdates, and discovery of other versions of Web Jetadmin Device Management.

Device Management section

Device Management helps you manageprint devices on the network. Thesefeatures can be used to find andconfigure devices, group devices, setalerts for devices, upgrade firmware,manage supplies, and create andschedule reports. For more information,please see Fleet deployment on page19, Proactive management on page25, and Reporting, suppliesmanagement, and optimization onpage 32.


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Print Management

Print Managementprovides control overremote print queues and drivers. Thesefeatures can be used to create, edit, anddelete existing queues as well as install orupdate printer drivers. HP Web Jetadmincan act as a driver repository for deploying

new HP drivers onto remote systems. And,HP Web Jetadmin Print Managementfeatures use HPs Universal Print Driver(UPD). For more information, please seePrint management on page 22.

Application Management

Application Management allows you to setup HP Web Jetadmin roles and users, getapplication updates, and discover otherinstances of HP Web Jetadmin. Thesefeatures can used to secure access toHP Web Jetadmin features and ensure thatadditional functionality, device support,service patches, language support, andmore are always current.

For example, you can useApplicationManagement to assign local or domainusers to user roles. A role is a set ofpermissions for HP Web Jetadmin features.Once a user is assigned to a role, that userwill have access to the permissionsdesignated by the role. For moreinformation, please see User roles on page 30.

Viewing devicesQuick Device Discovery can be used to find a device based on any of the following network searchableparameters:

! IP address! IP hostname

Quick Device Discovery initially looks in the HP Web Jetadmin cache to see if the device has already beendiscovered. If not, Quick Device Discovery can use the information provided to locate the device on the networkand add it to the HP Web Jetadmin cache of discovered devices. Once found, the device Status page will bedisplayed.

Note Quick Device Discovery does not work for PC-connected devices.


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LayoutsYou can create different layouts to apply to any Device List. At the top of each Device Listis a Layout field with adrop-down list from which you can select any custom layout or default layout or create a new layout. Thelayouts can be:

! Sharedany user can access them! Privatecannot be accessed by other users

Steps for adding a customized Device List1. In the toolbar, clickView, Column Layouts. The Column Layout Managerpage is displayed.2. Click New. The New Column Layoutpage is displayed.3. Type the name of the custom view in Name.

4. Select the column to display on the device lists by highlighting it and clicking the arrow buttons between thetwo lists. Then click Next. To show all columns, check the box for Show Advanced columns. Then select thecolumns as you did earlier.

5. If this view can be seen or used by other users, check the box for Shared (or public).

6. Click OK. The Column Layout Managerpage is displayed. The view you just edited is available to select onthe device lists.

Device FiltersFilters are used to limit the content of anylist based on specified criteria. Filters canalso be applied to other features such as

Automatic Device groups.

! Multiple layers of filtering can becreated using and/orfunctions.

! Filters can be stored and also shared

with other users.

! There are a few built-in filters thatexist when HP Web Jetadmin is firstinstalled.

! Filters can be added as filtered lists inthe left navigation pane.

Available actions for filters listed on the Filters menu (accessible from the toolbar) are:

! Built-inApplies a built-in filter to a displayed device list. Built-in filters include Color Devices, Error Devices,PC-connected Devices, Ungrouped Devices, andWarning.

!

Shared (if there are shared filters)Lists any filter that has been designated as sharedin the Filter Editor.! PrivateAccesses all filters that are not shared (as specified in the Filter Editor).

! ClearClears filters from devices selected in the device list.

! NewCreates a new filter using the Filter Editor.

! EditEdits an existing filter using the Filter Editor.

! Save AsSaves an existing filter with another name to make two filters using the Filter Editor.

! ManageCreates a filter, edits a filter, or deletes a filter using the Filter Manager.


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Built in filters are listed as Built-in under the Filter menu:

! Error DevicesAny devices with aseverity of Error.

! Warning DevicesAny devices with aseverity of Warning.

! New (Last Discovery)Any devices thatwere added to theAll Devices list since

last discovery.

! Ungrouped DevicesAny device that isnot a member of a group.

! PC-Connected DevicesAny device thatwas discovered through PC-connecteddevice discoveries.

! Color DevicesAny device with colorcapability.

! New (Time Period)Any device thatfalls into the Newstate based on thedays setting within Tools, Options, Device Management, Device Filters, New.

! New (Manual)List of devices that have been flagged by users as beingAcknowledged. Acknowledgingdevices can be done by right clicking any selection of devices in theAll Devices list.

Device Lists tabsWithin theAll Devices view the followingtabs provide information for any highlighteddevice:

! StatusGet information about device

model, IP hostname, IP address, systemcontact, status of device, and supplylevels. You also have access to theEmbedded Web Server and the abilityto configure what is shown on the Statuspage.

! ConfigAccess the device configurationsettings, with the ability to view thedevice history and customize itsconfiguration settings list.

! AlertsGroup, subscribe, and view the

template and alert history.

! GroupsView what groups the device(s) belong to and add new devices to groups.

! ReportsSee what devices have been added to data collections, what type of data collections are enabled,and when collection dates are scheduled. Get easy access to generate reports.

! SuppliesGroup supply information by device, urgency, and part number; toggle the view to see onlyneeded supplies; print a shopping list; shop for supplies via HP SureSupply;1 or add devices to the suppliesgroup.

! StorageView storage management information like media type, capacity, used space, and more; set writeprotections; initialize the file system; and specify settings for secure storage erase.

!

ApplicationsView any applications that may have been installed and manage those applications.


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! Detailed InfoView detailed information about the device such as HP Jetdirect version, usage meters, errorlog, and more.

! CapabilitiesView detailed information about the devices capabilities including accessory and memoryinformation.

! TroubleshootAccess the devices Embedded Web Server or HP Instant Support, reset the device, togglethe device online and offline, print a test page, or view detailed status, history, and troubleshooting tools.

! FirmwareView the firmware type, current or new versions, and the devices HP Jetdirect version, upgrade

the firmware on the device or the HP Jetdirect version, and easily schedule a firmware update.

Printable manualThe reference guide is available for download from HP at www.hp.com/go/webjetadmin in a printablePortable Document Format (PDF). The guide contains all of the information found in the Help folder. To view thePDF file, you must use Adobe Acrobat Reader. You can print the entire manual or selected pages from

Acrobat Reader.

Evaluating ease of use

Peripheral management software should be easy to navigate, organize, and use. To evaluate the softwaresease of use, open the software and perform some common tasks. All levels of users should interact with thesoftware, and take note of any problems or weaknesses. When comparing products, consider the following:

! In general, is the software easy to use?

! Can you easily customize the softwares look, tasks, or settings? Can you create profiles for various types ofusers?

! Does the software offer right-click and drag-and-drop capabilities for added convenience and efficiency?

! Can you quickly locate peripherals and discover their capabilities? Can you use the software to locatedevices based on different criteria, such as model or capabilities?

! How helpful is the user documentation? Is it easy to access help information? What kinds of help or supportoptions are offered?


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Fleet deployment

By using one peripheral management utility for all of your network-connected printing and imaging devices, youcan do more in less time and turn your attention to other IT matters. HP Web Jetadmin is designed to makedevice discovery, organization, and configuration easy so your business experiences maximum efficiency infleet deployment.

Advanced device discovery

The discovery feature searches the network for connected devices or PC-connected devices, displays the resultsin a list, and adds the devices to a device cache on the host computer. HP Web Jetadmin is capable ofdiscovering devices automatically. The discovery feature provides the following advantages:

! You no longer have to manually search for devices to be able to add them to HP Web Jetadmin.

! You can schedule discoveries to run automatically at specified intervals and capture devices as they aremost visible on the network (such as in the middle of a workday), or when off peak network usage isdesired (such as late at night).

! You do not need to be present when discoveries run.

! Without leaving your workstations, you and helpdesk personnel can quickly find specific devices or thosewith particular capabilities.

After you install HP Web Jetadmin, run an initial discovery to build a cache of device information. HP WebJetadmin discovers devices in two ways: by sending a query to devices and listening for their responses and bymonitoring the network for SLP signals that the devices send to indicate their presence on the network. Thesoftware uses industry-standard SNMP queries to recognize devices and collect device information.

Network device discovery

The following table describes HP Web Jetadmin discovery mechanisms:

Local BroadcastIP Broadcastdiscoveries

Sends a general SNMP request to all of the active devices on the local subnet.

Multicast/SLP discovery Sends a single SNMP request over an HP-specific multicast address. Only HP multicast-enabled

devices respond to this request. You can limit the discovery mechanism to the local subnet or configureit to cross up to 15 routers for remote subnets.

Specified Addresses discovery Searches for all of the devices listed in a host file that you create.

Note The IP Hostname can be used but DNS lookups must be enabled (they are by default).

IP Range discovery Searches for the devices located within a range of IP addresses (multiple IP ranges can bedesignated). IP ranges can also be uploaded.

Active Directory Discovery Searches the Microsoft Active Directory domain for published print queue details. Once these arediscovered, Web Jetadmin looks within the Windows print queue to determine if the device isnetwork-connected. Discovery settings include AD domain or organizational units.

Listen for New Devices discoveries Finds devices without sending active queries onto the network by listening for device SLP packets.

Other installations of HP WebJetadmin discovery

Searches the network for other HP Web Jetadmin host machines. These remote hosts can also havetheir device list synched with the HP Web Jetadmin device list on the local host.

Easily discover, manage,and configure network

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PC-connected printer discovery

HP Web Jetadmin can discover printers connected directly toPCs. This discovery both facilitates learning about devices thatare connected directly to PC hosts and also gathers detailedinformation about those devices when the SNMP Proxy Agent isbeing used. SNMP Proxy Agent is a small software package thatcan be installed onto a PC and facilitates HP Web Jetadmincommunications with select locally connected HP printers.2PC-connected discoveries can be performed without the SNMPProxy Agent being installed onto remote hosts but this type ofdiscovery will only gather a minimal amount of deviceinformation. This discovery queries desktop and server hosts inorder to find locally connected devices. These are devices thatare not connected directly to the network, but are connected tothe LPT ports or USB ports on the local host.

When one of the types of discoveries for PC-connected devices isinvoked, HP Web Jetadmin communicates directly with the remote host in one of two ways:

! By looking for an SNMP Proxy Agent on the local PC. If the agent exists, HP Web Jetadmin begins to query

the device through the proxy in much the same way as it queries devices directly connected to the network.Through the agent, many pieces of information for select locally connected HP printers are available, suchas status, page count, and supply levels.2

! Through WMI (Windows Management Instrumentation). WMI is a Microsoft service that runs on mostWindows operating systems and is used by remote management applications to gather information.HP Web Jetadmin performs a query through WMI on workstations found by way of its various discoverymechanisms. This query attempts to resolve Windows printer model details for devices that areplug-and-play compatible. The WMI PC-connected discovery solution does not gather status or other detailsfrom the device. The WMI PC-connected discovery also requires administrator (local) credentials on eachhost queried.

PC-connected device discoveries use different query protocols depending on the method used. The table belowshows differences in primary and secondary protocols. The primary protocol is used first. If communication ispossible through the protocol, devices are queried. The secondary protocol is used when no communication isattained through the primary protocol.

PC-connected device discovery method Primary Protocol Secondary Protocol

IP broadcast SNMP WMI*

IP range SNMP WMI*

Specified devices SNMP WMI*

Active Directory SNMP WMI*

Domain SNMP WMI*

Other installations of HP Web Jetadmindiscovery

SNMP WMI*

* Local administrator credentials required

PC-connected devices are added to the sameAll Devices list as are network connected devices and can bedistinguished as PC-connected devices.


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Grouping devices for easy managementWhen the devices list in HP Web Jetadmin becomes too large to quickly locate or manage devices, it can bebroken into subsets, or groups, in order to manage the devices more easily. Benefits to dividing a large list ofdevices into groups include:

! Devices are easier to locate when organized into smaller subsets.

! Dividing a list into smaller, logical subsets makes tracking assets easier.

Organize devices according to your specific peripheral management needs. For example, organize devices bygeographic location for simple, logical management. A main group might be named after a city, subgroupsmight be associated with the city for each building site, and additional subgroups might be associated witheach building for floors or departments. For asset management purposes, group devices based on model type.

Groups are displayed as nested folders under the Groups option in Device Management. Nested folders make iteasy to differentiate between groups, and to distinguish main groups from subgroups. Click Groups to displayall groups. Folders will turn green, red, or yellow depending upon the severity level of any one of the devicescontained within the group.

Creating groups

Groups can be populated from theAll Devices list, another group, or any list that has had an HP Web Jetadminfilter applied to it. HP Web Jetadmin 10.0 has drag-and-drop functionality that makes creating and editinggroups simple and fast.

You can add devices manually or you can selectAutomatic to automatically add devices to groups.Automaticallows newly discovered devices to be added to a group based upon criteria or filters defined for the group. Forexample, a filter based on the device model can be assigned to a group and all devices discovered in the futurethat match the device model name or number will automatically be added to the group.

Subgroups

Just as groups of devices in HP Web Jetadmin are subsets of the list of all devices, subgroups are subsets of

other groups and are created to provide organization and structure to more easily manage devices. It isgenerally easier to work with smaller groups, especially when large lists of devices exist in HP Web Jetadmin.Subgroups can minimize wait times for actions to be performed on lists of devices.

Ungrouped Devices

The Ungrouped Devices folder of the Navigation tree displays devices that have not been added to a group.

Fleet configuration management

Remote installation and configuration

HP Web Jetadmin allows you to select multiple devices or groups of devices and change the options for all ofthose devices at once. For example, you can install multiple devices at once or assign the same password toseveral devices that have already been installed. Spend a few minutes entering the information once and thenapply it to all selected devices, rather than entering the same information repeatedly for each device. It alsoensures that redundant information is entered consistently and correctly across multiple devices.

The following are some of the many options that you can configure for multiple devices:

! Subnet mask! Default gateway! System contact! Front control panel lock! Device Passwords! PowerSave mode


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! Description! High-capacity output mode! HP Jetdirect alerts! IPX Frame type! Protocols! Set Community Name (security option)! Interim page count! Status page language! Digital send to e-mail and fax settings

Automatic device configuration

You can apply settings and features to new devices on the network with minimal user intervention. The GroupsPolicies feature auto-configures peripherals with device-based, alert, and report settings. This is doneautomatically as HP Web Jetadmin filtering populates the Automatic groups memberships.

Multiple HP Web Jetadmin installation synchronization

If you have a distributed enterprise running multiple instances of HPWeb Jetadmin, HP Web Jetadmin not only helps you discover those

other instances, but also offers the ability to share device databetween those instances. This capability can be found withinApplication Management.

Firmware updates

HP Web Jetadmin software facilitates device or HP Jetdirect firmwareupdates on supported product models. Devices can be updated in one-to-one mode or through batch and schedule settings. You may obtainfirmware directly through the HP Web Jetadmin interface (requiresHTTP connection between HP Web Jetadmin and the Internet), fromany print device Software and Driver Downloads page, or from theHP Web site at www.hp.com/go/wja_firmware for Jetdirect devices.

You can also enable the automated firmware retry capability, so that ifproblems do occur when updating firmware, the firmware downloadercan be configured to automatically retry up to three times.

Print management

HP Web Jetadmin Print Management features allow administratorcontrol over remote print queues and drivers. These features can beused to create, edit, and delete existing queues as well as install orupdate printer drivers. HP Web Jetadmin can act as a driver

repository for deploying new HP drivers onto remote systems. Inaddition, HP Web Jetadmin Print Management utilizes HP UniversalPrint Driver.

How it worksUse HP Web Jetadmin Print Management to locate a workstation orserver on the network. Once the host is found, you may addadministrative credentials and begin to manage the print queue anddrivers on the remote host. You can change settings or the driver forexisting queues, or add or remove queues. It is important to have localadministrator rights on remote systems when performing thismanagement activity.
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Supported operating systems for HP Web Jetadmin Print Management! Windows XP Professional with service pack 2! Windows Server 2003 Enterprise or R3! Windows 2000 Server and Professional with service pack 4

Note 64 bit operating systems are not supported at this time.

Supported drivers! HP device specific drivers! .INF install! HP Universal Print Driver packaged for HP Web Jetadmin (installed through product update)

Driver installationHP Web Jetadmin facilitates driver management. Drivers can be added to the HP Web Jetadmin host which actsas a driver repository. Drivers are installed on remote hosts where queue management is being performed. Thedrivers can be removed when they are no longer the latest revision or no longer needed. Pre-configured driverscan be applied during print queue management operations or exported to disk as stand-alone .INF driver installfile sets. All drivers installed onto remote hosts by HP Web Jetadmin are installed using .INF driver install filesets. They are not installed with any additional software such as utilities or toolboxes.

Driver pre-configuration

Many HP drivers can be pre-configured, allowing you to define device defaults and feature availability. Forexample, you can restrict color printing to those who need it, for multiple devices and users. Features that canbe set to a particular state for greater resource management include Duplex/Simplex, Portrait/Landscape,Print in grayscale, Print quality, and more. Some of these features can be locked. Typically, PCL5 and PCL6 HPdrivers for newer HP devices can be preconfigured in a variety of ways.

To pre-configure a driver, select the driver from theAvailable Drivers list, then choose the Preconfigurecontrol. This launches the Driver Pre-configuration interface where settings are enabled and disabled.

Enhanced print queue management

Within the Print Management section, HP WebJetadmin can install print queues and drivers onto

multiple remote hosts. This fleet print queue creationcan be done remotely from the HP Web Jetadminclient interface and in one configuration session.

Fleet deployment is often essential for companies thatare geographically distributed, and where differentdevices or different user rights (such as the ability toprint in color) may be implemented. Using the CreateQueue tool, drivers can be pre-configured with theproper rights and deployed to the users PCs orlaptops without having to travel to the sites.

To create a print queue, complete the following steps:1. Launch the Create Queuewizard by right-clicking

in the Print Managementnavigation tree or byselecting Create Print Queuefrom the PrintManagement Common Taskstask module.

2. Select a device from either a group or theAll Devices listing. Only one device selection is possible.

3. Choose one or many remote hosts from the Select Serverscreen. Credentials are required for each hostselection.

4. Select a driver and pre-configuration.

5. Name the queue and select from the share options.


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6. Confirm the settings. Web Jetadmin will begin queue creation on each of the designated hosts.

The HP Universal Print Driver postscript emulation is bundled with HP Web Jetadmin and is installable fromany create or edit queue interface. HP Universal Print Drivers PCL 5 and PCL 6 can be added to HP Web

Jetadmin throughApplication Management,Application Update. The HP Universal Print Driver can be pre-configured to define user specified print defaults such as duplex or grayscale. When pre-configured withHPs Managed Print Administrator or Active Directory templates, these defaults can be locked so users cannotchange the settings.

When HP Web Jetadmin creates a queue using the HP Universal Print Driver, the driver and printer (specified inHP Web Jetadmin) are installed in traditionalmode, which is similar to a product-specific driver.

Evaluating fleet deployment

Peripheral management software that boasts multiple capabilities but is difficult to use and configure provideslimited value. To ensure that it is easy to use and offers the features you need, open the software and performsome common tasks. When comparing products, consider the following:

! Can you quickly locate peripherals and discover their capabilities? Can you use the software to locatedevices based on different criteria, such as model or capabilities?

! How easy is it to add new network-connected devices? Does the software include peripheral discoverycapabilities, or do you have to manually search for devices?

! How easy is it to create groups of devices based on various criteria? Can you create sub-groups?

! Can you remotely install and configure peripherals?

! Does the software allow you to manage peripheral software and download firmware updates for multipledevices at once?

! What are the softwares print job management capabilities? Can you configure print queues for multipledevices and classes of devices?


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Proactive management

Because HP Web Jetadmin contains many tools for troubleshooting peripherals, it is increasingly being used asa helpdesk troubleshooting tool. The software includes several features that enable helpdesk personnel toremotely troubleshoot devices without having to physically interact with them, which can significantly reducetime spent resolving issues. Proactive measures, such as regularly querying for status or enabling e-mail alerts,can be enforced so that potential problems can be prevented.

For example, helpdesk personnel can perform the following actions remotely using HP Web Jetadmin to

troubleshoot a device issue:! Quickly locate a device with Quick Device Discovery or the List Search feature! View the status of a device to determine if it is experiencing an error! Generate a test page, which acts as a ping test to determine network connectivity! Switch the device online and offline! Power cycle the device! Perform a cold reset to factory defaults! View critical diagnostic information, such as firmware version! Upgrade supported device or HP Jetdirect firmware! Configure network or device parameters

Locating devicesWhen clients contact the helpdesk with a device issue, helpdesk personnel can use Quick Device Discovery orthe List Search featureto remotely access device information. Search criteria include:

! IP address! IP hostname! Searchable lists (any field strings)

Quick Device Discovery first looks in the HP Web Jetadmin database to see if the device has already beendiscovered. Once found, Quick Device Discovery highlights the device within the HP Web Jetadmin list anddisplays the devices status.

Troubleshooting devicesOnce the helpdesk has accessed a device, a variety of troubleshooting options are available to remotely resolveissues. A significant amount of time can be saved if a problem can be solved without having to physicallyinteract with a device.

Print Test Page

From a device list within HP Web Jetadmin, select Test Page from a devices Troubleshooting tab to print aninternal self-test page, or send a print job directly to the device. By sending the job directly to the device, thehelpdesk can more quickly determine print queue versus device issues. This feature can also be used todetermine whether network communication with the device is possible.

Increase efficiency withsophisticated management

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Support

Determine support options by selecting HP Support (HP Instant Support) from a devices Troubleshooting tab.This tool provides instant access to reference material that can aid your helpdesk in diagnosing device issues.

Reset Options

From a devices Troubleshooting tab, select Resets to power cycle a device remotely.

Printer Web ServerConnect directly to a printer HTTP server from within HP Web Jetadmin. This provides additional one-to-onetroubleshooting. The printers Embedded Web Server can be accessed through either the Status or theTroubleshooting tabs.

Device statusThe status of individual devices or groups of devices can be viewed to determine the current state of eachdevice. The status feature allows many warning or error issues to be remotely resolved before they are detectedby end-users. DeviceStatus can be enabled in device lists, with a column describing the device condition, byenabling Status through Select Columns. The Severity column (enabled by default) uses a combination of color

and icons to represent the severity of each devices status. This makes sorting devices easy and facilitates quickand proactive problem resolution.

AlertsAlerts are a very powerful and frequently used feature of HP Web Jetadmin that provide proactive notification ofprinting and imaging problems. E-mail message alerts may be sent whenever certain predefined events occur.For example, error or warning conditions on devices, such as paper out or toner low, can prompt e-mailmessages to be sent that contain detailed information pertaining to the condition, allowing the recipient to actupon that condition immediately. Receiving early notification of device events allows administrators to correctproblems before they impact end-user productivity.

HP Web Jetadmin attempts to provide the message that appears on the control panel of the device in order toprovide specific information about the event in the e-mail message.

Available alerts

The following types of alerts can be subscribed to:

! Generalalerts include detailed information about device events and rely on traps. Polling is establishedwhen traps destinations cant be configured.

! Suppliesalertsmonitor device supply status and levels through polling.! Criticalalertsevents are monitored by polling every five minutes. This and other polling rates are

adjustable.

Examples of alerts include:

! To add specific printer error code events toAlerts History as these events occur.

Note Alerts now supports more granular printer errors such as Subsystem 72Service Error.

! To notify a recipient through e-mail about a Toner Low condition.

! To notify a recipient through e-mail about a specific supply threshold.

! To propagate an SNMP trap directed at a listener process on another application such as HP OpenView.


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The following table includes some of the available alerts:

HP Embedded Web Server alerts Other supplies alerts Advisory alerts Media path alerts Service alerts

! Order Cartridge

! Replace Cartridge

! Cartridge/Toner Low

! Cartridge/Toner Out

! Fuser Life Low

! Transfer Kit Low

! Drum Life Low

! Perform Printer Maintenance

! Fuser Life Out

! Transfer Kit Out

! Drum Life Out

! Stapler Low OnStaples

! Paper Out

! Toner Out

! Toner Low

! Ink Error

! Incorrect Pen Installed

! Pen Faulty

! Cyan Pen Expired

! Magenta Pen Expired

! Yellow Pen Expired

! Black Pen Expired

! Cyan Low Ink

! Magenta Low Ink

! Yellow Low Ink

! Black Low Ink

! Configure Paper

! Out Of Memory

! Manual FeedNeeded

! Threshold PageCount

! Job Completed

! Output Bin Full

! Paper Jam

! Cover Open

! High CapacityInput Error

! High Capacity

Output Error! Stapler Error

! Envelope FeederError

! Offline

! Printer Error

! InterventionNeeded

! Device Disconnect

Supplies alerts

Supplies alerts can be sent at various thresholds in order to receive a warning that a supply, such as a tonercartridge, is running low. While the default is 10%, thresholds can be set at virtually any level. This can bevaluable for individuals who order supplies and require advanced warnings of low supplies. Supplies alertsinclude tray/media level, fuser, drum, toner, and other device supplies.

Configuring alerts

HP Web Jetadmin allows you to select which devices will be monitored for alerts and to configure which eventswill be monitored for each device. Two key features, Subscriptions and Templates, enable administrators toquickly edit, apply (subscribe to), and manage HP Web Jetadmin alerts on fleets of devices.

For each alert type monitored, it is possible to configure the Time to Ignore Duplicate Alerts, a parameter thatcan dictate how often a particular alert e-mail is sent. For example, an administrator may only want to benotified once per day that toner is low on a device, but may want to receive a notification every time paper hasrun out in a device so that it can be refilled promptly.

In addition, Ignore First Alert may be selected to eliminate any e-mails from being sent until the Time to IgnoreDuplicate Alerts time period has passed and the condition still exists. For example, while an administrator maynot wish to receive an e-mail alert whenever a user simply opens a printer cover and closes it again, theadministrator may desire an e-mail alert if the cover has remained open for several hours.

Customized settingsCustomized settings for individual devices can also be copied from one device to others by creating a

subscription template. Simply drag and drop the devices onto the subscription template to quickly apply thetemplate to multiple devices.

Select recipients to receive alerts

The administrator can select recipients to receive e-mail alerts. E-mail accounts can be entered to receive allalerts for a single device, or individual accounts can be specified to only receive messages for unique alerts thatoccur on a device. For example, a Toner Low alert could be sent to someone in charge of ordering supplies,while a Paper Jam alert could be dispatched to a helpdesk or service desk.


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Language preferences can also be associated with particular e-mail addresses, and the same alert messagemay be sent to different people in different languages. HP Web Jetadmin also offers the ability to assigndifferent content lengths of e-mail messages to different types of events. The different content lengths include:

Concise A brief message that contains the event, the message that appears on the front panel, the device name, a link to detaileddevice information, and contact information.

Verbose A detailed message that contains all of the information in the concise message as well as detailed device information.Verbose is the default category that is assigned to alert types.

Custom A user-defined message that may contain any available parameters in any order.

Evaluating proactive management

A proactive peripheral management utility should meet your needs for managing all of your network-connectedperipherals and drastically reduce or even eliminate the need for you to physically manage individual devices.

When evaluating the software, consider the following:

! Does the software allow you to proactively manage your peripherals? Can you configure peripheral alertsand status updates to bypass potential issues?

!

What options are available for monitoring peripheral status and supplies usage?! How well does the software diagnose peripheral problems?


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Security

Because HP Web Jetadmin can be accessed from nearly any desktop and installs and configures devices, itmust be able to secure itself against unwanted access. HP Web Jetadmin not only safeguards itself againstunauthorized users, it can also protect the devices it manages. Securing devices is important for many reasons,including:

! Reducing printer down-time! Reducing helpdesk calls! Minimizing troubleshooting visits! Minimizing supply usage

HP Web Jetadmin offers several levels of authentication and privacy to secure devices and itself againstunwanted access. A firewall protects the internal network from external access, and is the first defensemechanism that ensures against unwanted Internet users browsing to an installation of HP Web Jetadmin.

HP Web Jetadmin offers additional security to ensure only desired users within the intranet have access to thesoftware. These are described in the following sections.

HTTP portThe HTTP port number can be changed to align the HP Web Jetadmin port to security standards within a given

environment. HP Web Jetadmin defaults to using port 8000 in order not to conflict with any other Web serviceon the machine that may be using the typical port 80. However, the port number can be changed by theadministrator to any desired number.

SSL/TLSHP Web Jetadmins HTTP server can be further protected by implementing SSL/TLS, which forces authenticitybetween the HP Web Jetadmin server and the desktop browsing. A self-signed certificate must be installed onthe HP Web Jetadmin host computer when implementing SSL/TLS.

Data encryption with .NET RemotingHP Web Jetadmin can encrypt information passed between a browser and HP Web Jetadmins host machine(such as passwords) using HTTPS. .NET Remoting provides its own encryption independent of the initial browsersession that is used to launch the product.

Active Directory domain users and groupsHP Web Jetadmin uses user accounts or groups within the Active Directory domain as a means of authenticatingend-users. The user that initially implements HP Web Jetadmin must be a member of the local Administratorgroup on the host where the software is being installed. Any user (including an Active Directory domain user)that is a member of this local group has Administrator rights within HP Web Jetadmin.

Note HP Web Jetadmin 10.0 is also compatible with Windows NT domains.

Protect your investment withadvanced security features.


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User rolesUser Roles determine which elements of HP Web Jetadmin various users can access. For example, you can useRoles to prevent unauthorized users from changing system-wide settings, starting discoveries, and creatingdevice groups. All roles are assigned to Active Directory groups or users that authenticate to HP Web Jetadminvia Single Sign-on. By right-clicking the Run-as option for Internet Explorer 6, users can also authenticate with analternate domain identity on another persons desktop. User and password management are no longeradministrative functions in HP Web Jetadmin, as these items are now managed within the Active Directory

domain.

Local users and groups

Local users and groups can be created at the HP Web Jetadmin host and can be used in place of ActiveDirectory domain user credentials. This is helpful in environments where neither Windows NT nor ActiveDirectory domain credentials are used.

Device-level securityWhile an installation of HP Web Jetadmin contains several methods for securing itself against unwanted access,devices may still be configured with other installations of HP Web Jetadmin or other SNMP utilities. For

example, configuration of a device can be accomplished through a variety of utilities including:! HP Web Jetadmin! HP Install Network Printer Wizard! Telnet! HP Embedded Web Server! Any SNMP utility! Communicate securely with devices supporting SNMPv3

With all of these avenues for potentially changing device configuration, setting security at the device level is thesurest way of restricting access to the device. Users can access devices in a variety of methods, but settingsecurity at the device level is effective no matter which technique is used to access the device. There are severalsecurity mechanisms that can be enabled with HP Web Jetadmin to guard against all forms of access, including:

! Upgrading HP Jetdirect firmware to the highest level! Disabling all unused protocols! Specifying an administrator password (through Embedded Web Server and Telnet)! Specifying an SNMP Set Community name! Locking the control panel

Note HP Web Jetadmin version 10.0 will no longer use the HP Jetdirect password as a form of security todeter unwanted SNMP Set request attempts. We recommend using SNMPv3 to stop unwantedconfiguration of the device using SNMP.

IPsecAn IPsec plug-in package is available for HP Web Jetadmin. This can be obtained directly by using theApplication Update feature inApplication Management (requires HTTP connection between HP Web Jetadminand the Internet). Or, users can manually download the application update package file from the HP Web siteat www.hp.com/go/webjetadmin_software.

Once the IPsec plug-in is installed, additional device configuration items appear within the Networkconfiguration category. Using HP Web Jetadmin, you can configure an IPsec policy and then apply it to one ormore selected Jetdirect devices. Through an IPsec policy, IP traffic can be processed or discarded, andprocessed traffic can be protected by IPsec authentication and encryption protocols. For more details, see theIPsec configuration help documentation after the plug-in is installed.

More information about IPsec and other device security can be found at www.hp.com/go/secureprinting.
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Consolidated security featuresHP Web Jetadmin offers anumber of security configurationsettings to secure devices such asHP LaserJets and MFPs. In orderto make it easier to find andconfigure all of the appropriate

security settings, most securitysettings have been consolidatedinto one configuration tree.HP also offers a LaserJet andColor LaserJet MFP securitychecklist that explains and offersstep by step instructions forrecommended network securitysettings.

Other security optionsHP Web Jetadmin offers additional security options to ensure that print devices and network communicationbetween HP Web Jetadmin and network print servers and peripherals are protected.

Device group password Prevents unauthorized users from making changes to an HP Web Jetadmin device group.

Embedded Web ServerPassword

Provides proactive notification of devices that do not have an Embedded Web Server password set.

SNMPv3 Secures communication between HP Web Jetadmin and network print servers or peripherals.

Evaluating security

Businesses are becoming increasingly aware of the importance of network security. When evaluating anysoftware that affects your network, it is crucial that you verify that the software is secure.

! What types of security does the application offer?

! What options are available to control who may access the software or network-connected peripherals?

! Do the security features integrate with your existing network security settings?

! How easy is it for administrators to find and configure all network and device security settings?


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Reporting, supplies management, and optimization

When you know exactly what is going on in your print environment you make better management decisionsand youre in a better position to control costs. To aid in that effort, HP Web Jetadmin 10.0 provides a rich setof data collection, supplies management, and reporting features. These include:

! Data collectionAn administrator can enable Web Jetadmin to automatically gather a wide variety ofinformation for a device or group of devices.

! ReportsOnce data are stored in a database, users can create reports to track everything from who uses

color and how often they use it, to which devices are used most heavily and which have the highest uptime.Reports can be displayed through the client host, stored in an archive, or sent to e-mail.

! Supplies managementAn administrator can enable monitoring, alerts, and reporting capabilities fordevice supplies.

Enabling data collectionData collections are groups of devices that have specific collection types enabled. An administrator can apply adata collection type such as Device Utilization to a single device, multiple devices, or a device group.

Note Apply data collection to a device group via Group Policies.

When a data collection is first applied to a device or devices, HP Web Jetadmin launches a data collection

immediately to establish a data baseline. Once the device is populated under a specific data collection type,data collections occur at specific intervals or triggers. All data collections start at midnight (local server time) butcan be offset (in hours) using the Data Collections tool.

Data collection types all have a specific collection cycle. When By User Tracking data collection is started,printers will start sending job-trap packets into the HP Web Jetadmin host. All other types are scheduletriggered. All but Peak Usage are collected once every 24 hours. Peak Usage is collected once every hour toprovide greater reporting resolution.

As data is collected, they are stored in tables within the HP Web Jetadmin database. Data retention isautomatically set to one year beyond the initial collection date. This value can be changed in Tools, Options,Device Management, Reports, Data Retention. Data collections for reports can be retained for up to five years.

Types of reportsReports are generated through a combination of user specified settings and stored data. Finished reports can bedisplayed through the HP Web Jetadmin client host, stored in an archive, or sent to e-mail. Reports can begenerated in a summary format, a reporting period format, and through any number of graphical formats.

Administrators can schedule reports to occur automatically.

Work faster and better withmore information at your

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Available types of data collection and reportsHP Web Jetadmin offers a wide variety of data collection types and reports to give you better insight into yourprint environment and help control costs.

Select this datacollection... To gather this type of data...

To generatethis report... To determine...

Available reportformats

DeviceUtilization

Media PageCount

Time interval or reporting period counts formedia/page types processed.

Reporting periodor time interval

(charts available)

Peak Usage

Page counts for color, black-and-white, simplex, duplex, and total

pages; page counts for copypages, scan pages, digital sendpages, and fax pages. Device Peak

UsageHourly device media/page countspresented via charts or summary reports.

Hourly interval ormultiple bar chart

SupplyReplacementForecast

Supply replacement date predictions usingsupply usage histories; includes %confidence, part number details, currentsupply levels, and more.

Table or chartselection

Supply Usage Supply consumption rates. Shows individualsupply consumption for supplies removedfrom the device during the specified reportperiod, the last supply install date, supplyserial number, and more.


SupplyUtilization

Forecasting and reporting forsupplies about to run out orconsumption rates based oncurrent usage, including tonercartridges, ink cartridges, anddrum kits.

SupplyOrdering (HPSureSupply)

Supplies order requirements based on %threshold; allows you to automatically placeyour order via HP SureSupply.1


DeviceInventory

Device status and attributechanges, including device firstand last communication.

Device Change New, found, and lostdevice status and thenumber of various models installed on thenetwork.

Last known statusor time interval (nocharts available)

AccessoriesInventory

Which accessories are installedon devices, such as a duplexeror paper tray.

Device Details Device accessory inventory. Table by device(no chartsavailable)

By UserTracking

Pages printed by user, includingapplication details.

User PageCount

Which jobs are bring printed and bywhom.

Table by device oruser (no charts

available)

Error History Error type counts stored on adevice.

Error History Error frequency by error type. Table by period,type, or device (nocharts available)

Generating and scheduling reportsReports can be generated as you request them (after data collection has been enabled) or they can bescheduled to be generated at a future time.

To generate and schedule a report, follow these steps:

! Click Reports in the left navigation bar and then right-click and select Generate Reports to begin the ReportWizard. If templates have been created, you can select an existing template from the Templatedrop-downbox. If there are no existing templates or if you want to request a custom report, select the type of datacollection under Specify Settingsand then select the supported reports for that type of data collection fromthe drop-down box.

! Specify the reporting period by entering a date range or by selecting a time period, such as 1 week or3 months. Scheduling reports might reduce network traffic at particularly heavy times, or it might give thedata collection process time to collect the data necessary to make the report meaningful.

! Select the device by highlighting it and clicking the arrow buttons between the two lists. To select multipledevices, use either Ctrl-Click or Shift-Click. To move all devices from one list to the other, use the doublearrow buttons. You can sort the list of available devices by clicking the column headers, or view morecolumns by right-clicking the column headers.


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! Select the report format and report columns. Report column selections include:

! Device ID ColumnsSelect the columns to include on the report that identify the devices from thedrop-down box.

! Available columnsand Columns to showSelect the columns to include on the report. If you want totalsfor any specific column, check the box under Total.

! Group bySpecify how you want the data grouped by selecting an option from the Group Bydrop-down box.

! Sort bySpecify how you want the data sorted by selecting an option from the Sort Bydrop-down box.! Display cartridges with percentages below (if applicable)Select the percentage for ink levels

remaining in cartridges.

! Order from HP SureSupply? (if applicable)Check this box if you want to order supplies fromHP SureSupply.1

! Select how you want the report displayed (either on the page or directly to e-mail). If sending the report toe-mail addresses, you can either browse for those addresses or you can enter them manually. Separateeach address with a semicolon.

! Choose to save the report as an HTML document or export it to a CSV file.

! Name the report and define how long it should be kept.

! Select the start date and start time of the report and how often it should run. The selections for reportfrequency are:

! Allow the start time to occur between the specified hoursLimits the start time for the report to aspecified window of time. The report will only run if able to do so during the time specified. This isuseful for reports that should only occur in low traffic times such as late at night.

! Recurrence, DailyTask will recur once per day or once per weekday depending on the selectedsetting.

! Recurrence, WeeklyTask will recur every specified number of weeks on the specified day.

!

Recurrence, MonthlyTask will recur every specified number of months on the specified day; or, taskwill recur on a specified day pattern.

Progress will be shown during the running of the report.

Other ways to schedule a report:

! Right-click Reports and then select Schedule Report.

! Expand the Reports menu. Right-click Report Generation and then select Schedule Report.

! In theAll Devices list, highlight a device and right-click. Then select Reports and Schedule Report.

! In the Report Generation Task module, highlight the report and click Schedule.

Deleting Scheduled Reports

You can delete a report after it has been scheduled, if it has not been generated, through the Scheduled Reportstask module.

! In Reports, display the Scheduled Reports task module. Highlight the report to delete and click Delete.

Editing Scheduled Reports

You can edit a report after it has been scheduled, if it has not been generated, through the Scheduled Reportstask module.

! In Reports, display the Scheduled Reports task module. Highlight the report to edit and click Edit.


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Supplies managementHP Web Jetadmin helps you easily monitor, order, and replenish supplies. In fact, HP Web Jetadmin 10.0sSupplies feature set includes the best of reporting and alerting functionality, focusing on an important aspect ofkeeping devices up and running. Key feature items for Suppliesinclude:

! Supplies information tabQuickly displays all supplies details for any device list selection.

! Supplies groupsUsed to quickly incorporate and manage devices under proactive and predictivesolutions.

! Consolidated supplies orderingAvailable in both reports and alerts within the supplies solution, thisfeature provides the option to connect you to the HP SureSupply page on the HP Web site.1

Supplies tab

From any device selection within Groups,All Devices, or filtered lists, the Supply tab launches a quick view oflevels, part numbers, and other supply details. A Group-by control allows you to order supplies details in thefollowing ways:

! DeviceShows devices in a collapsed state. Expanding one or more devices reveals supply details.

! UrgencyGroups devices by collapsed Out,Warning, and OKsupply status categories. Expanding these

reveals details for the device and supply.! Part numberGroups the devices by collapsed supply part number categories. Expanding these reveals

details for the device and supply.

! NoneReveals supply detail in an expanded device list.

Supplies groups

A key feature in HP Web Jetadmin 10.0 is Supplies groups. These are special groups that only appear in thenavigation tree under Supplies. They consolidate supplies alerts and supplies reports for grouped devices. Forexample, an individual with responsibility over supplies for a set of devices in one part of the corporation cangroup the devices in supply group A. Another person with responsibility for managing supplies in a different

part of the corporation, perhaps in another city, can create supply group B. These two individuals can createsettings and manage supplies separately in a way that fits their individual needs.

Viewing Supplies groupsSelect a supply group from the navigation tree to display that group in the workspace. In the upper portion ofthe workspace are displayed the same device and supply details that can be obtained through the Supplies tabin any device list. Under Supplies groups, however, the focus is on supplies group membership rather than listselection.

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