Plain Talk aboutManaged IT Services. . .andYouWorksmart.

wn 8-pager vF:Layout 1 8/30/11 4:06 PM Page 2

In managed IT services, truth is seeing an outcome that is consistentwith what you have been told will happen. Truth is not so much anendpoint as much as a journey unfolding day by day. The smoothnessof the journey is dependent upon the integrity of a human relationship,just like the smoothness of a computing environment, with all of itsinterrelated elements, depends upon a kind of technological integrity.

The best relationships are guided by flexibility and reciprocal open-mindedness, which means that options ─ for now and for the journeyahead ─ should be respectfully presented and carefully considered.

Truth, integrity and flexibility: These are the touchstones of Worknet’sbusiness philosophy, a way of doing business that illuminates anadmirable past and brightens a promising tomorrow.

Truth,IntegrityandFlexibilitywn 8-pager vF:Layout 1 8/30/11 4:06 PM Page 3

WorknetInfrastructure Client

Infrastructure

WorknetResources

ClientResources

You andWorknet

WorknetFacilities

ClientFacilities

BuildingLong-TermRelationships Worknet strives to develop long-term relationships in which theinfrastructure, resources and facilities of Worknet are strategicallyblended in varying degrees with the infrastructure, resourcesand facilities of each client to form a singular or enterprise-widesolution that meets specified business requirements. During aclient’s journey with Worknet, business requirements may change.Technology and operations models are continuously aligned withspecific changes in a client’s business ─ all with the goal ofstrengthening a client’s overall business and technology model.

wn 8-pager vF:Layout 1 8/30/11 4:06 PM Page 4

Delivering ITServicesandManaging InfrastructureCloud ComputingCloud computing is an increasingly popular practice of utilizingapplications, consuming and sharing information, storing data andarchiving data throughout a network of physical and virtual servers andother devices. Much more than an item on a service menu, cloud computingis an overarching way of delivering computing resources and managinginfrastructure to simplify and accelerate business processes, save moneyand empower people with increased knowledge. It also facilitates rapiddevelopment, implementation and testing of customized solutions.

Worknet’s team is deeply experienced in the practical and creative usesof solution-based cloud computing, as well as the challenges it presents ona case-by-case basis. Engineered in accordance with budgetary realities,each Worknet solution pivots on the individual needs of the organization.Those organizations taking their first step into cloud computing are guidedby a clear Worknet migration road map. Whether dealing with a singularpoint solution or assessing the end-to-end revamp of an entire computingenvironment, Worknet may recommend one cloud-computing type or acombination of cloud-computing types ─ private, public, shared, hybrid ─so that provisioning dovetails squarely with an organization’s requirements.

Managed HostingWorknet features two Tier III, SAS70-audited hosting sites through which the most advanced technologyis delivered. A hosted environment may represent the majority of an organization’s IT infrastructure orsimply be an integrated element in an organization’s topology. Worknet’s managed hosting allowsorganizations to leverage cloud computing and virtual environments ─ as well as an in-depth, broadrange of skill sets ─ without committing to large capital expenditures. Solutions often delivered throughmanaged hosting include: ERP, accounting, e-mail and other business applications; databases; databack-up and disaster recovery; and data storage and archiving.

Worknet’s fully managed hosting service is supported by an unwavering commitment to personalizedservice and ongoing relationship building. At the heart of each relationship is the mind set that a mixof creative solution options will be implemented to satisfy most any requirement or service level. Thishighly customized, practical approach enables organizations to refocus on revenue-generating initiativeswhile realizing lower IT total cost of ownership. Worknet retains service-delivery accountability andprovides 365/24/7 support; while the organization maintains control, tapping into industry-leadingtechnology that affords improved reliability, scalability and security.

wn 8-pager vF:Layout 1 8/30/11 4:06 PM Page 7

Worknet puts the business into businessresiliency, offering a value-loaded, enterprise-class, flexible-and-scalable approach for fullymanaged backup and DR. This approach,featuring an advanced cloud-computingenvironment, is grounded in extensive planning,meticulous documentation, rigid testing, andfulfillment of service-level agreements andcompliance points. Utilizing robust software,Worknet ensures replication of data andapplications from front-end production to asafe, off-site system on a physical and/orvirtual platform hosted at one of Worknet’sdata centers. In the event of any businessdisruption (downtime), operations may be

Managed Backup and Disaster Recoveryseamlessly “failed over” to the backupenvironment and business continuity isassured until front-end production is restored.

The parameters for recovery are detailed indocumentation developed for each client. Thisdocumentation includes business-specificobjectives for: a Recovery Time Objective(RTO), the time it takes to recover operationscontinuity; and a Recovery Point Objective(RPO), the chronological point in data transac-tions from which information may be recovered.

Worknet’s industry-first “Burstable DR” solutionis based primarily on a pay-for-what-you-usebusiness model, thus allowing organizationsto conserve capital. And a customized WorknetDR solution helps an organization to mitigateinfrastructure build-up. Provisioning of analways-ready, dedicated backup environmentis put into the hands of skilled technologistswho are intensively client-focused. Backupand protection of data from end-users’ desktopsand laptops are an essential part of Worknet’soffering. And, most importantly, organizationswith distributed workforces need not worryabout disruptions because a Worknet solutionaffords virtual-desktop “application recoveryfrom anywhere.” To assure true businesscontinuity, Worknet can offer mobile-recoveryservices that provide physical and technologicalcapabilities in the event of a disaster.

wn 8-pager vF:Layout 1 8/30/11 4:06 PM Page 8

Managed Remote ServicesThe practice of managed remote services is how Worknet keeps an organization’s point solution orcomplete infrastructure ─ hosted solely at an organization’s physical premises, hosted at one of Worknet’shosting sites or co-hosted between the two parties ─ in good operational health. This offering area mayembrace a hybrid relationship in which one aspect of a solution is managed and supported by Worknet’sservices while other aspects of the solution are supported by a client. Employing a networked graphicalinterface, Worknet performs remote monitoring, trouble-shooting, remediation and scheduled maintenanceprimarily from its hosting site. Worknet will provide on-site support as required.

A solution is about people just as much as it is about technology. Worknet puts peopleat the forefront of a solution, regardless of its complexity. Nowhere is this more apparentthan in managed remote services, bolstered by deeply experienced engineers who workas the extended staff of organizations, focused on business outcomes through exhaustiveteamwork. They have the technological resources and capabilities to monitor applications,databases, interfaces, servers, storage units, circuits, networks and other devices ─ plusprovide remote backup. Immediate support for end-user issues is assured through a24/7/365 help desk staffed by industry-certified professionals.

Professional ServicesA consultative practice, Worknet’s professional services provide structured analysis of anorganization’s business issues, objectives and requirements. This holistic analysis examinesthe shortcomings of current IT infrastructure, staffing and procedures; then, improvementsare identified through the potential implementation of best practices and optimal uses oftechnology. Such improvements may include, but are not limited to, heightened systemsresiliency and availability, consolidation of hardware and resultant space/energy savings,more efficient access to applications and information, improved systems monitoring andquicker issue resolution, and better use of IT staff towards revenue-generating activities.

A chief goal of Worknet is to get an organization focused on itscore business as fast as possible. Worknet personnel are not justindustry-leading technologists; they are superb communicatorsand highly experienced in aligning solutions with business require-ments. Worknet’s professional services span five consultative areasdesigned to embrace nearly any business issue that can impact thevitality of an organization: Virtualization and Storage Assessments;DR Planning; Infrastructure Platform and Data-Center Migrations;Technology Upgrades; and Road-Map Planning.

wn 8-pager vF:Layout 1 8/30/11 4:06 PM Page 5

TheBottomLine:Don’t EverLet aClientDown

WorknetInfrastructure Client

Infrastructure

WorknetResources

ClientResources

WorknetFacilities

ClientFacilities

TechnologyPlus

Some technology companies get caught up inthe grandeur of their image; Worknet prefersto get down in the trenches where real valueis delivered daily through a sound understand-ing of clients’ operations and objectives andan unequivocal commitment to reliability.Worknet’s objective is to ensure that everybusiness journey surpasses the milestonesof success. No wonder Worknet’s historyis replete with a host of highly satisfiedclients who have benefited from Worknet’sdedication, underscored by the pledge tonever let a client down.

Never letting a client down also meanshaving the technology power to overcomeany challenge. In addition to its two state-of-

the-art data centers, Worknet is bolstered byengineering and sales personnel who supportMicrosoft, Oracle, EMC, Citrix, VMware,CommVault, Cisco and much more. On a case-by-case basis, all solutions are designed tocomply with PCI, HIPAA, SOX, COBIT and ITIL.

Worknet amplifies its technology powerthrough a Technology Plus program thatmines its uncompromising principles of truth,integrity and flexibility in all relationships.This program includes:Technology Plus Ideas — Assures 24/7/365communications access to the brainpowerand guidance of executive and seniortechnical teams.

Technology Plus Flexibility — Customizedsolutions mean no limits on business creativityand no limits on client growth.

Technology Plus Scalability — Solutions arenot only designed to resolve today’s painpoints but also to lay the foundation fortomorrow’s opportunity.

Technology Plus Personal Service — Thewhole Worknet team, including a superb24/7/365 help desk, becomes the client’s“extended staff.”

Technology Plus Transparency — Clearservice agreements enable easy analysisof total cost of delivery and support forIT services.

wn 8-pager vF:Layout 1 8/30/11 4:06 PM Page 6

Worksmart.

Worknet, Inc.600 East Diehl Road, Suite 100Naperville, IL 60563Phone: (888) 536-0406

(630) 536-0400Fax: (630) 536-0401www.worknetinc.com

Duplication or use of any content or graphic image contained herein is strictly prohibited without permission of Worknet, Inc.© 2011 Worknet, Inc. All Rights Reserved.

wn 8-pager vF:Layout 1 8/30/11 4:06 PM Page 1