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Wonderware Conference. Schneider Electric confidential.
Wonderware Conference. Schneider Electric confidential.
CF – 01 Paul Trapani Ed Laughery Krishan Iyer Samir Bhargava
New Tools, Applications and Services to Help You Manage your Wonderware Software
Wonderware Conference. Schneider Electric confidential.
Agenda ●System Management Applications available through Customer FIRST
●Software Asset Manager 3.0 ● 5 minute demo
●Proactive System Monitoring solutions ●New technical support tools
●Customer FIRST Benefits App ● 5 minute demo
●GCS Website ● 5 minute demo
●Related services
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Customer FIRST Core Elements Customer FIRST – Managed Services
Technical Support and Training
Software Maintenance System Management Application Management
Customer Challenge Production disruption risks due to solution “malfunction” Ensuring on-time commissioning and best practice solution architecture
Customer Challenge Product Obsolescence and need for incremental functionality Protect value of investment
Customer Challenge Aging workforce and resource scarcity Managing software assets is costly
Customer Challenge Maintaining customization beyond off-the-shelf product and maintain solution value Risk of production downtime Adapt application to changing mkt
Features 24/7 Access to Technical Experts Online Self-Help Technical Account Management Product Training elearning Classroom training
Features Patches and Maintenance Releases Enhancements through Version Upgrades
Features Resident Engineer Lifecycle Management Software Asset Management
License Management Patch and Upgrade Management
Features Customer FIRST for Solutions
Application Layer Support • Template Maintenance • Enhancements
Proactive System Monitoring Optimization Services
Key Customer Benefits: Prioritized problem resolution services available 24 x 7 to help minimize downtime and ensure business continuity. Reduce TCO Maximize asset utilization Onsite resources dispatched resolve technical issues
Key Customer Benefits: Increased system reliability Maintain value of application over longer term Keeping software current and aligned with improving technologies Savings on software upgrades
Key Customer Benefits: Comprehensive services designed to help maintain software products Proactive approach in planning for evolve the solution to maximize value Augment internal resources to manage operations to address workforce aging
Key Customer Benefits: Integrated support for custom applications along with underlying product support Production continuity Real-time diagnostics to prevent disruption Align solution performance to changing business environment
Customer FIRST Program Offering
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Software Asset Manager 3.0
A Wonderware application that provides:
●License inventory management and reporting
●Software update & patch management services
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SAM 3.0 - License Inventory Management
●Discover and report on Wonderware licenses and software installed at your plant ● On the production network ● In a test environment ● Standalone
●Customer Benefit & Value
●Eliminates the need for manual audit of computers and manual data entry/reporting of licenses.
●Saves time and money
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●Automatic assessment of all installed Wonderware software and checks for available updates ●Versions, updates, service packs, patches, and hot fixes
●Customer Benefit & Value
●Eliminates need to hunt website to download relevant patches ●Help you efficiently homogenize your WW software on common
versions/patches ●Saves time and money
SAM 3.0 - Patch Management
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Application Version Application VersionHistorian 11.0.000 Wonderware IndustrialSQL Server 9.0.000Historian 11.0.001 Wonderware InTouch 10.0.0Historian 11.0.002 Wonderware InTouch 10.1.0Wonderware Historian 10.0.000 Wonderware InTouch 10.1.201Wonderware Historian 10.0.101 Wonderware InTouch 10.1.300Wonderware Historian Client 10.0.000 Wonderware InTouch 10.1.301Wonderware Historian Client 10.1.000 Wonderware InTouch 10.6.000Wonderware Application Server 3.1.000 Wonderware InTouch 10.6.001Wonderware Application Server 3.1.301 Wonderware InTouch 10.6.002Wonderware Application Server 3.6.000 Wonderware InTouch 9.5.100Wonderware Application Server 3.6.001 Wonderware InTouch (Terminal Services) 9.5.100Wonderware Application Server 3.6.002 Wonderware MBSerial DAServer 2.5.200Wonderware ABTCP DAServer 1.5.0 Wonderware MBTCP DAServer 1.5.100Wonderware ABTCP DAServer 1.5.100 Wonderware MBTCP DAServer 2.0.0Wonderware ABTCP DAServer 2.0.0 Wonderware MBTCP DAServer 3.0.100Wonderware ABTCP DAServer 3.0.100Wonderware Industrial Application Server 2.1.001
Installed Software Report
SAM 3.0 - Reporting
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What’s New
●Streamlined installation ●Streamlined application architecture
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Software Asset Manager Client Wonderware GCS Server
Hosted in Corporate or Operations Environment depending upon connectivity
* You connect to the Wonderware GCS Server on demand ONLY
Software Asset Manager - Topology
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5 Minute Demo
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How to get Software Asset Manager 3.0
• Free for Premium and Elite Customer FIRST Members • Optional annual subscription for members of Standard level
• $1,500 to $5,000 depending upon installed base value of software
Scheduled to release in Q4
Wonderware Conference. Schneider Electric confidential.
Monitoring Solution(s) … A Wonderware application that:
●Proactively monitors for infrastructure and application software components Provides alerts on issues that could lead to unplanned production outages Customer benefit and value …
●Real-time applications and infrastructure monitoring ●Next step in the evolution of technical support ● Improve productivity, increase reliability of installed Wonderware assets ●Utilize SE’s technical support services for triage and resolution ●Avoid unplanned downtime ●Maintain optimum performance of mission critical assets ●Ensure system health and performance ●Augment onsite plant resources
Wonderware Conference. Schneider Electric confidential.
Monitoring Solutions …
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Monitoring Solutions (SCOM)… MS SCOM based monitoring
(available now) ●Utilizes MS SCOM infrastructure
SCOM is a robust, scalable widely used platform On-premise implementation, self-contained at customer site Enable integration with partners or SIs for servicing alerts
Wonderware Conference. Schneider Electric confidential.
5 Minute Demo
Wonderware Conference. Schneider Electric confidential.
How to get our System Monitoring?
●Optional subscription for members of Elite and Premium ●Application
●$500 or $600 per machine per year
●Monitoring Services ●$700 or $900 per machine per year
●Or simply $1200 or $1500 per year for the application and monitoring
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Customer FIRST Benefits App
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New Global Software Support Website Knowledge and Support Center
●A website for all support related functions and knowledge dissemination
● For use by Customers, Partners, Integrators and Employees
●Designed for use on computers, mobile and other devices
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Support WebSite Improving Efficiency of Support Interactions
●Open new cases
●Manage and track existing cases
●Self-help through access to ● a rich Knowledge base
repository ● Product documentation
● Fast and easy software downloads
Wonderware Conference. Schneider Electric confidential.
Support WebSite Functionality Focus
● Integrated Case Management Functions ●Access to Knowledge Management content ●Powerful search capability ●Electronic Software Delivery Capability ● Integrated User Forums ● Integrated Product Compatibility Matrix
(WW) ●Access to Product information and
documents
Wonderware Conference. Schneider Electric confidential.
Support WebSite Design Focus
● Simplified UI design is in line with Product UI and business sites.
● Standardized Tasks (Case Management, Product Delivery, Knowledge Base, etc.).
● Personalized experience ● You see and manage your cases ● You see only your portals ● You can manage subscriptions
● Responsive Design – site is accessible on all Mobile devices.
Wonderware Conference. Schneider Electric confidential.
5 Minute Demo
Wonderware Conference. Schneider Electric confidential.
System & Application Management Services
Resident Engineer
Software Lifecycle Management
Customer FIRST for Solution
Operational Support
Implementation Consultant
Periodic Health Check
Software Asset Management Proactive
Monitoring (Alert, Triage, Resolution)
Recovery Services
Template Maintenance
Wonderware Conference. Schneider Electric confidential.
Questions?
Expo Booth - we will have live demos for SAM 3.0 and Proactive Monitoring
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Thank you!
Wonderware Conference. Schneider Electric confidential.
