Worcestershire County Council – Balanced Scorecard
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Worcestershire County Council Balanced Scorecard – Commercial and Change
Quarter 2 2015/2016
Document Details: Worcestershire County Council Balanced Scorecard –Quarter 2 2015/16 report
Date: 30/09/2015
Worcestershire County Council – Balanced Scorecard
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Contents Introduction ................................................................................................................................. 3
Keys ........................................................................................................................................ 3
Direction of Travel ............................................................................................................... 3
Open For Business ..................................................................................................................... 4
Availability of high-speed broadband ....................................................................................... 4
DMA - 10% reduction of roles at layer 7+ ................................................................................ 5
Percentage of Services available online .................................................................................. 6
DMA - Average span of control to increase to 8.0 ................................................................... 7
Financial Perspective .................................................................................................................. 8
Capital Scheme outturn within +/- 5% of budget ...................................................................... 8
Expected budget position at end of financial year - Forecast Outturn (April to March) (Revenue) ............................................................................................................................... 9
Financial savings achieved (Future Fit) ................................................................................. 10
Internal Business Perspective ................................................................................................... 11
Sickness Rates ..................................................................................................................... 11
Employees - Actual FTE (Full Time Equivalents) .................................................................. 12
Agency spend ....................................................................................................................... 13
Customer Perspective .............................................................................................................. 14
Average Legal Service user satisfaction survey at least GOOD ............................................ 14
Residents who say they can influence decisions ................................................................... 15
Performance Details .......................................................................................................... 15
Satisfaction with County Council as measured through Viewpoint survey ............................. 16
Learning and Growth Perspective ............................................................................................. 17
% Staff Appraisals completed (SRDs) ................................................................................... 17
Staff Viewpoint response rate ............................................................................................... 18
Staff who feel strongly that decision making is too slow ........................................................ 19
Staff who feel that the County Council has a clear vision for the future ................................. 20
Staff who feel that their manager keeps them informed ......................................................... 21
Staff who feel valued for their contribution to the County Council .......................................... 22
Worcestershire County Council – Balanced Scorecard
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Introduction Worcestershire County Council's Balanced Scorecard is the Council's single corporate performance management system, which delivers performance information to members, managers, staff and the public. The Balanced Scorecard is made up of a hierarchy of scorecards corresponding to the Council's internal organisational structure. It comprises of one corporate level report, as well as one Scorecard for each Directorate.
Keys
RAG= Red, Amber, Green
RED
AMBER
GREEN
NO STATUS
Direction of Travel
Deteriorating
No change
Improving
Not applicable
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Open For Business
Availability of high-speed broadband
Target Latest Performance Direction of Travel Data Period
90% (by June 2016) 89% GREEN
Q2 2015/16
Performance Details
By the end of September 2015, 253 broadband street cabinets had been made live making connections possible at 41,354 business and residential premises by the Superfast Worcestershire Programme. We are ahead of the required contractual number at that point.
The additional coverage provided by Superfast Worcestershire has increased this to c.89% (73% of premises had already been served by infrastructure deployed by commercial providers).
Demand stimulation activity continues to remain a priority, with the aim to further stimulate demand and encourage 'take-up'. Current take-up remains above the national average of programmes working to similar timelines and has risen from 3% in September 2014, to 10% in December 2014, 16% in June 2015, 19% at the end of September 2015. Further activities, including local demand stimulation in Parishes is due to commence imminently.
The Basic Broadband Subsidy Scheme is expected to commence during January 2016, which is a national initiative designed by Broadband Delivery UK to provide access to a satellite broadband service for the homes and businesses that are unable to receive broadband download speeds in excess of 2 megabits per second (mbps), and are not currently planned to benefit from the superfast broadband roll out.
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DMA - 10% reduction of roles at layer 7+
Target Latest Performance Direction of Travel Data Period
10% reduction 15% reduction
GREEN
End of July 2015 (next DMA update due Feb 2016)
Performance Details
During the last 12 months we have achieved a 15% reduction in the proportion of roles at layer 7+ across the Council.
In addition, we have reduced from 10 to 8 layers of management since the launch of DMA (in 2011) with the ultimate aim of reaching of 6 layers with 5 management levels.
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Percentage of Services available online
Target Latest Performance Direction of Travel Data Period
100% 61% NO STATUS
Q2 2015/16
Performance Details
The baseline is currently 61% based on a first run through of the Local Government Service List (LGSL). Further validation is required to finalise the baseline position. This will be place for Q3 2015/16.
Further validation will be undertaken by meeting with the individual service areas to understand what their current online presence and capabilities are to define what our final baseline is.
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DMA - Average span of control to increase to 8.0
Target Latest Performance Direction of Travel Data Period
8.00 9.8 GREEN
End of July 2015 (next DMA update due Feb 2016)
Performance Details
Although there has been a nominal downward movement from 10.2 since the last bi-annual DMA update, overall we have increased average spans of control from 6.7 to 9.8 since the launch of DMA (in 2011).
We have also reduced the number of one-to-one reporting arrangements by 79% (including 8% reduction achieved since last bi-annual DMA update).
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Financial Perspective
Capital Scheme outturn within +/- 5% of budget
Target Latest Performance Direction of Travel Data Period
£11,323,000 £11,323,000 GREEN
Q2 2015/16
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Expected budget position at end of financial year - Forecast Outturn (April to March) (Revenue)
Target Latest Performance Direction of Travel Data Period
£4,572,000 £4,572,000 GREEN
Q2 2015/16
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Financial savings achieved (Future Fit)
Target Latest Performance Direction of Travel Data Period
£3,055,000 (15/16), plus as at 31.03.15 £717,000 still undelivered from 14/15 = Total £3,772,000
Of the target £1,118,000 has been delivered to date and £1,584,000 is on-target
AMBER
Q2 2015/16
Performance Details
Of the 15/16 target of £3.8m (incl b/fwds) £1.1m (29%) has been delivered, £1.6m (42%) is on target, £0.9m (24%) has been rated at amber risk and £0.2m (5%) has a RAG red rating.
Over the quarter red risks have decreased by £0.2m, and amber risks have decreased by £0.3m.
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Internal Business Perspective
Sickness Rates
Target Latest Performance Direction of Travel Data Period
7.00 2.07 / 0.16(Predicted YE 4.14 / 0.32)
GREEN
Q2 Cumulative 2015/16
Performance Details
Average days sick per person [FTE] / Average episodes per person during the period (Year-end predicted outturns shown in brackets based on cumulative performance to date)
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Employees - Actual FTE (Full Time Equivalents)
Target Latest Performance Direction of Travel Data Period
441.07 326.60 GREEN
Q2 2015/16
Performance Details
Number of FTE employees as at 30th September 2015 (target and RAG rating based on budgeted establishment FTE derived from 2015/16 Budget Book)
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Agency spend
Target Latest Performance Direction of Travel Data Period
Downward Travel £175,357.00 (13,213.00 hours)
N/A
Q2 2015/16
Performance Details
Cost of agency staff during the period (respective agency usage in hours shown in brackets).
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Customer Perspective
Average Legal Service user satisfaction survey at least GOOD
Target Latest Performance Direction of Travel Data Period
Good Very Good GREEN
Q2 2015/16
Performance Details
Performance is rated consistently Good, Very Good or Excellent.
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Residents who say they can influence decisions
Target Latest Performance Direction of Travel Data Period
Direction of travel from 2010 baseline (31%)
33.3% GREEN
June 2015
Performance Details
This indicator has historically been tracked through an annual Worcestershire Viewpoint survey. This indicator showed no significant change from the June 2014 results (34.1%) and is above the 2010 baseline of 31.0%.
The proportion of residents who feel they can influence decisions has not changed significantly, it remains an important measure to track and more detailed research into drivers of this measure has been carried out during the summer.
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Satisfaction with County Council as measured through Viewpoint survey
Target Latest Performance Direction of Travel Data Period
Direction of travel from 2010 baseline (46%)
56.1% GREEN
June 2015
Performance Details
This indicator has been tracked through the annual Worcestershire Viewpoint survey. There has been a significant change in the indicator compared to June 2014 (53.6%)
We will continue to monitor this key perception measure to see if a decreasing trend emerges and we undertook further qualitative work in summer 2014 to establish the main drivers of satisfaction.
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Learning and Growth Perspective
% Staff Appraisals completed (SRDs)
Target Latest Performance Direction of Travel Data Period
100% 91.13% AMBER
March 2015 to September 2015
Performance Details
Percentage of staff appraisals (SRDs) where Part A (Objectives) for 2015/16 is completed (excludes staff who have been absent for the whole period and reliefs/casuals/sessionals).
The compliance of 91.13% makes COaCH the highest performing Directorate at Q2. This figure represents a significant increase since Q1 (32.49%) and compares favourably with the Q2 figure of 2014/15 (89.9%). HR managers continue to monitor the situation and send reminders to individual team managers where applicable (at 10 December there were only 32 SRDs yet to be recorded). 100% is difficult to achieve due to employees on long term absence being unable to have their SRD (only those absent for the whole SRD reporting period are excluded from the figures).
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Staff Viewpoint response rate
Target Latest Performance Direction of Travel Data Period
N/A 56% N/A
2014/15
Performance Details
This is the second year that the staff survey has been distributed to all staff, and 56% of staff in Resources completed the survey, an improvement from 38% in 2013. It is important that staff respond to the survey as it provides excellent insight into views across the organisation and feedback on issues such as leadership, performance, engagement and wellbeing, and current climate and change.
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Staff who feel strongly that decision making is too slow
Target Latest Performance Direction of Travel Data Period
N/A 51% N/A
2014/15
Performance Details
51% of respondents to the staff survey in Resources think that decision making within the county council is too slow.
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Staff who feel that the County Council has a clear vision for the future
Target Latest Performance Direction of Travel Data Period
N/A 60% N/A
2014/15
Performance Details
60% of staff in the Resources Directorate feel that the Council has a clear vision for the future.
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Staff who feel that their manager keeps them informed
Target Latest Performance Direction of Travel Data Period
N/A 78% N/A
2014/15
Performance Details
78% of staff in the Resources Directorate feel that their manager keeps them informed.
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Staff who feel valued for their contribution to the County Council
Target Latest Performance Direction of Travel Data Period
N/A 29% N/A
2014/15
Performance Details
29% of staff within the Resources Directorate report that they feel valued for their contribution to the County Council. However, 38% of staff in Resources report that they do not feel valued for their contribution.
