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CHCORG202C Work with others Week 13 22/10/2013 Recap Weeks 2 - 12
ELEMENT 1Planning your own workload with
supervisor
Week 2 23/7/13
Planning your own workload with supervisor
Roles and responsibilities Understanding your role Asking for assistance and direction
Your role in the workplace
What is your role in the workplace?Everyone within the workplace has a role
An effective team member must have a good understanding of their role and will be aware of their co-workers role.Your roles and responsibilities will be defined in your job description
Roles and responsibilities
• Basically the word role refers to the overall focus of the job and the word responsibility refers to the things that the worker must do to carry out the role
• It is important that you understand the roles and responsibilities of your job description
Asking for assistance and direction
• Your supervisor should be available to give you assistance and direction when you feel unsure about what to do.
• It is your role to read through your job description and other relevant information that you are given on commencement of employment and discuss and clarify with your supervisor the information you have been given
Week 3 30/7/13 Planning your own workload
Information to assist you Code of Ethics Job descriptions Responsibilities and duties
Information to assist you
• During the first weeks of employment you should be given
• Code of Conduct/Code of Ethics • Duty statement• Industrial award /enterprise agreement• Workplace contract• Service policies and procedures • Industry codes and regulations• National Quality Standards (NQS)
Code of Ethics
Ethical conduct is founded in respect for, and the valuing of children, families, staff, and the
extended centre community. Ethical conduct
guides the decisions and behaviour within the children’s centre and is founded in respect for, and valuing of children, families, staff and the
community.Handout: Code of Ethics (ECA)
Job description: Children’s Services
• For the job description of a child care workerRecord
The role of the worker for the positionWho the worker reports toList the different responsibilities of the positionWhat tasks you think you would be able to do
well?What tasks would you need help with?
Responsibilities and duties
• Our responsibilities or duties within the service will vary according to the type of service that is being provided and the number, skills and experience of the people that we work with.
• The services may range from a large long day care service with several qualified and unqualified educators to a small out of hours school service where we may be working with only one other person
Week 4 6/8/13Planning your own workload
The NQF Industry codes and regulations National law NQS and assessing in the workplace
Week 5 13/8/13Planning your own workload
Awards Enterprise agreements
Awards• Awards outline the pay and conditions for the
workers covered by that award. Awards are legally binding and are negotiated between the unions, employers and Fair Work Australia
• You can visit their website and look up the award you work under or any other award
Google: Fair Work Australia Find an Award, Modern Award, Children’s Services
Award
Week 6 20/8/13Planning your own workload
Legislation and standards Mandatory reporting Planning workloads with your supervisor
Legislation and standards• Within the workplace your employer has a
responsibility to uphold your rights and let you know what your responsibilities are under any legislation and standards. Such legislation may include anti-discrimination laws and policy, Work Health and Safety regulations and ethical standards appropriate to the type of service.
Legislation affecting work planning
There is a range of legislation that impacts upon workers as employees. These include -
• Industrial Relations Act 1996 (amended 2011)• Annual Holidays Act 1994• Long service leave Act 1955• Anti-discrimination Act 1977• WHS Act 2011• Children and Young Persons Act 1998 (amended 2010)• Privacy and Personal Information Protection Act 1998• Workplace Relations Act 1996• Workers compensation legislation (various acts)
Overview of the legal system
• Legislation means a set of rules and regulations that are passed by parliament (either state or federal) to become law.
• Child and family services have to adhere to child protection laws.
• The workers are mandatory reporters. What is a mandatory reporter ?
Mandatory reporter
• Means reporting if you suspect a child is at risk of significant harm.
• As an early childhood educator you are also required to complete a Working with Children Check or police check to ensure you haven’t been convicted of any type of crime involving children or young people
Legal obligations are:
• Contained within Acts and Regulations and are absolute duties
• Are punishable by law if not followed• We need to be very clear about our legal
obligations as workers in the community services and adhere to them at all times
Planning workload with your supervisor
• Once workers have an understanding of their rights, roles and responsibilities they are in a better position to start developing a work plan with their supervisor.
• This involves meeting with your supervisor and discussing what has to be done and in what order.
Week 7 30/7/13Planning your own workload
Being organised Asking for assistance and direction – part 2
Being organised
PART OF WEEK 7 USED TO COMPLETE ASSESSMENT TASK 1A IN CLASS
Being organised• Work plans ensure that you have goals to work
towards, helping to keep you on track• Being organised daily includes• Being punctual• Being reliable• Keeping work space tidy• Keeping communal areas tidy• Completing documentation as required• Following organisation policies and procedures
Asking for assistance and direction
POINTS TO ASSIST YOU.If you have completed a task several times,
and have asked for assistance each time –
• 1) write down the steps taken so you remember them. AND/OR,
• 2) simply try and do it yourself without assistance. Then,
• 3) ask your supervisor to check your work when it has been completed.
ELEMENTS 2 and 3 Working co-operatively
and communicating with others about work
matters
Week 8 3/9/13
Working in a team Effective teams Communicating effectively Communication styles
Effective teams are ones in which everyone is aware of the different roles and responsibilities of each member and are able to respect the work of others and the different roles they play in the team.
Effective Teams Effective teams are also ones in which
everyone:
Is clear about the goals of the group
Is committed to the group
Works co-operatively
Shares information
Completes assigned tasks
Works to an agreed standard
Effective Teams •Effective teams are also ones in which every
Is flexible
Willing to actively listen to the ideas of others
Contributes ideas and suggestions
Is able to put aside personal goals
Respects the ideas and values of other members
For teams to work successfully people in the team need to communicate their opinions and ideas in a clear and concise manner
All team members should also make sure that they share information that will help others to get things done.
This can be referred to as positive communication
Communicating effectively in teams
Positive communication skills
For a team to work effectively, it’s essential that team members have the skills to communicate positively.
By communicating positively co-workers need to be able to express their ideas and concerns in a clear and calm manner.
Communication styles When we think about communication
styles the 3 most common we refer to include:
Passive
Assertive
Aggressive
Week 9 10/9/13 Work co-operatively and communicating with others
about work matters
TEAM BUILDING ASSESSMENT IN CLASS
CLASS GROUP PROJECT FACILITATING A STAFF MEETING
Week 10 17/9/13 Work co-operatively and communicating with others
about work matters
Strategies staff use to communicate effectively with one another
Staff meetingsRegular opportunities for staff to attend
staff and team meetings will support staff to develop and maintain a strong team work relationship
Staff communicate effectively by actively listening to colleagues and striving to understand their colleagues perspectives.
Staff meetingsThe way staff relate to each other will
influence the atmosphere created in the service
Staff meetings:
Allow staff to have input into decisions being made
Act as a means of receiving and discussing information
Provide an avenue to air grievances, and discuss any concerns
You can help make the meetings more successful by doing the following:
Preparing for a meeting beforehand by thinking about what you would like to discuss, what you would like to achieve, and how you’ll approach the rest of the team.
If there is an agenda outlined beforehand, familiarise yourself with the topics to be discussed.
Sharing your ideas freely with your team in a logical genuine way.
Asking questions when you don’t understand other’s suggestions and discussions.
Listening carefully to what others have to say and clarifying anything that you’re unsure of.
Trying to encourage those who are quiet to participate.
Clarifying who is responsible for the outcomes of the meeting and summarising any future tasks which you understand are your responsibility
Communication strategies
An important element of effective team work is the ability of staff to empathise with and support their colleagues. This assists staff to appreciate each other’s feelings, views, needs and interests and respect the knowledge and skills that each staff member brings to work.
By communicating well staff can share the information that is needed to establish and maintain positive relationships with each other.
Effective communication enables staff to operate as a team to reflect upon, plan for and improve practice within the workplace.
Working CooperativelyWorking cooperatively requires
team members to complete their individual responsibilities and duties, but to also use their initiative and assist and support the other team members within the workplace.
These behaviours are highly regarded within community services organisations and demonstrate an individual’s ability to be an effective team member
Behaviours that promote cooperation in the work place include:
Effective and ethical communication with team members.
Ensuring decisions and practices are fair and equitable.
Discussing issues and concerns openly.
Week 11 8/10/13 and Week 12 15/10/13
Work co-operatively and communicating with others about
work matters
Safe work practices Grievance procedures
Today we will be re-looking at safe work practices in the context of this
unit – Work with others.
We will also be revisiting the concept of grievance procedures.
SAFE WORK PRACTICES.
The Work On 1 January 2012, the Work Health and Safety Act 2011 and the Work Health and Safety Regulations 2011 took effect and replaced:
- the Occupational Health and Safety Act 1991
- the Occupational Health and Safety (Safety Standards) Regulations 1994
- the Occupational Health and Safety (Safety Arrangements) Regulations 1991.
GRIEVANCE PROCEDURES.
What is a grievance?What do you do if you have a grievance in your workplace?
What do you do if your supervisor does not/will not assist you?