© Disney 2013
Workers’ Compensation at The Walt Disney Company
National Council of Self-Insurers
May 20, 2013
© Disney 2013
The Walt Disney Company
The Walt Disney Company
MediaNetworks
2012Revenue:
$19.4B USD
Theme Parks and
Resorts2012 Revenue:
$12.9B USD
ConsumerProducts
2012Revenue:
$3.3B USD
StudioEntertainment
2012Revenue:
$5.8B USD
Interactive Media
2012Revenue:
$845M USD
© Disney 2013
Strategic Direction and Alignment
Profit Center ManagementCorporate
Risk Management
Corporate Insurance
Studio/Corp Safety
ABC Risk and Environmental
WDW Risk Management
Disneyland Risk Management
ABC SportsABC Owned and Operated
Stations
ESPN World wideBroadcasting
International Development
ABC Broadcast Operations
Disney Regional Entertainment
© Disney 2013
Primary Workers’ Compensation Concerns
Theme Parks & Resorts – Over 95,000 Cast Members
Media Networks – News, sporting events and broadcasting support
Consumer Products – Retail stores and distribution centers
Studio Entertainment – Motion picture and television production
© Disney 2013
Self-insured WC Claims
© Disney 2013
Claims OrganizationTheme Parks: • Self-insured in California• Self-insured in Florida• Self-administered by local Disney teamAll Other BU’s: • High-deductible 3rd party insurance• Primary in Disney captive• Administered by TPA
© Disney 2013
Claims Organization
Formed January ‘03 for:• Workers’ Compensation• General Liability• Auto Liability• Other coverages
TPA is overseen by corporate RM staff
© Disney 2013
Claims Organization
Four tiers of “insurance”:• Guaranteed cost for smaller business units• Three levels of retro plans for larger businesses• Evaluated within 1st year and adjusted• Motivates safety and loss reduction• Degree of self-insurance tied to capacity of the
business unit to bear the risk
© Disney 2013
Key Claims Practices
Across all claims administrators:• Early contact and communication• Return to work• Delivery of medical care • Financial responsibility• Integration with safety and loss control
© Disney 2013
Return-to-work• The best result for both the injured
worker and employer• Requires a clear understanding and
documentation of job requirements• “Recovery at Work” philosophy with
restriction management• Communication and dialogue are
essential
© Disney 2013
Delivering Medical Care• On-site medical and occupational
clinics• Medical provider networks• Effective case management• Controlling pharmacy costs• Physical therapy and athletic trainers
© Disney 2013
Financial Responsibility
• Develop and apply a clear reserving philosophy
• Estimate the probable future costs for benefits that may be due
• Maintain consistency• Engage the actuarial consultants• Drive costs to the profit center
© Disney 2013
Integration with SafetyLoss prevention, loss control and risk management must work together to achieve success
Safety, Industrial Health and
Fire and Property Protection
Professionals
Risk Management and Insurance
Claims Management and Service Teams
Safety and claims teams exchange information
about losses and possible prevention
Effective claims management reduces insurance costs and
improves the program
Effective safety programs attract more competitive
insurers and lower premiums
© Disney 2013
Workers’ Compensation Team
You can design and create, and build the
most wonderful place in the world. But it takes
people to make the dream a reality.
Walt Disney
© Disney 2013
The End