Workforce Solutions Webinar-‐ The Bleeding Edge: Gig Economy to AI-‐ What's Next?
©2017 by Crain Communications Inc. All rights reserved.
.
Moderator: Dawn McCartney, CCWP, Senior Director, Contingent Workforce Strategies & Research, Staffing Industry Analysts
Panelists: David Francis, CCWP, Senior Research Analyst, Staffing Industry Analysts
Clyde Hinshelwood, Manager, Cloud & Cognitive Solutions North America, IBM
Jill Roberts, Global Strategist - Analytics, Processes, Tools: Subcontract Services Council, IBM Thursday March 9, 2017
10:00 AM PST 1:00 PM ET
This webinar is broadcast through your computer speakers via the audio broadcasting icon on your screen. You may adjust the sound volume by using the slide bar on the audio broadcasting icon. You may dial into the call by dialing US 650-479-3208and using access code 663 898 006. Need other assistance? Please contact SIA customer service at [email protected]. The presentation will be available 48 hours after the webinar.
• Listen through your computer by turning on your speakers after you log into the event. Sound will be coming through this icon:
• Do not close this audio broadcast box. • To increase the volume of sound coming
through your computer speakers adjust the sound bar on the audio Broadcast box shown above.
• If you continue to have trouble, please submit your need for assistance in the Q&A section.
Audio
• Questions may be submitted at any time during the presentation. To submit a question:
• Click on the Question Mark icon (?) on the floating toolbar (as shown at the right).
• This will open the Q&A window on your system only.• Type your question into the small dialog box and click
the Send Button.
Questions?Q&A icon
This webinar is broadcast through your computer speakers via the audio broadcasting icon on your screen. You may adjust the sound volume by using the slide bar on the audio broadcasting icon. You may dial into the call by dialing US 650-479-3208and using access code 663 898 006. Need other assistance? Please contact SIA customer service at [email protected]. The presentation will be available 48 hours after the webinar.
©2017 by Crain Communications Inc. All rights reserved.
©2017 by Crain Communications Inc. All rights reserved.
CWS Council Members (partial public list))
VISA
Contact Member Services for more information:Phone: 800-950-9496 Or Email: [email protected] * Volume Discounts are available.
CCWP Certification Classes
April 26th & 27th Berlin, Germany CWS Summit Europe
April Washington, DC TBD
September 13th & 14th Dallas, Texas CWS Summit US
October 11th & 12th London, England Executive Forum Europe
SOW Management Expert Certification Classes
May 16th & 17th Atlanta, Georgia Coca Cola/Mid Year Council Mtg.
©2017 by Crain Communications Inc. All rights reserved.
Terminology
Free to download from www.staffingindustry.com
©2017 by Crain Communications Inc. All rights reserved.
Who We AreStaffing Industry Analysts is the global advisor on staffing and workforce solutions
• Our members comprise many of the largest regional, U.S. and global staffing firms in addition to representatives from all parts of the workforce solutions industry.
• Our CWS Council membership represents over $100 billion in annual workforce spend.
• We are a trusted advisor providing objective research within the workforce ecosystem.
Founded in 1989
• Acquired by Crain Communications ($200M media conglomerate) in 2008, headquarters in Mountain View, California and London, England
• Comprehensive and vast industry and advisory service experience among executive, advisory and research team
©2017 by Crain Communications Inc. All rights reserved.
Today’s speakers…
David Francis, CCWP, Senior Research Analyst, Staffing Industry Analysts
Dawn McCartney, CCWPSenior Director , CWS and Research
Clyde Hinshelwood, Manager, Cloud & Cognitive Solutions, North America, IBM
Jill Roberts, Global Strategist - Analytics, Processes, Tools: Subcontract Services Council, IBM
©2017 by Crain Communications Inc. All rights reserved.
Workforce Solutions Ecosystem
©2017 by Crain Communications Inc. All rights reserved.
A definition of AI
• The theory and development of computer systems able to perform tasks that normally require human intelligence, such as visual perception, speech recognition, decision-‐making, and translation between languages.
©2017 by Crain Communications Inc. All rights reserved.
©2016 by Crain Communications Inc. All
Basic concepts – AI Drivers
• Machine learning – The ability of a program or algorithm to “learn” through additional data/analysis as opposed to “hard coding” business rules
• Big data – The “food” for AI. Proliferation of all kinds of data + rise of AI = not a coincidence
©2017 by Crain Communications Inc. All rights reserved.
Source: Tech Dynamics©2017 by Crain Communications Inc. All rights reserved.
Artificial Intelligence Applications
• “[AI] is useful for so many different things. But the reality is, AI needs a lot of customization for your business context.”
-‐ Andrew Ng, Chief Scientist, Baidu
©2017 by Crain Communications Inc. All rights reserved.
Artificial Intelligence “powers” applications/ business decisions, not solution unto itself
©2017 by Crain Communications Inc. All rights reserved.
©2016 by Crain Communications Inc. All rights reserved.
©2016 by Crain Communications Inc. All rights reserved.
Source: Artificial Intelligence Market – Global Forecast to 2022, Marketsandmarkets ©2017 by Crain Communications Inc. All rights reserved.
AI in the contingent workforce
• Impact scenarios:
– Long-‐term: AI/(robots) replacing workers/automating work
– Short-‐to-‐long term: AI augmenting work (Watson/Doctors); AI-‐driven decision making; AI supporting business strategy
©2017 by Crain Communications Inc. All rights reserved.
Monthly employment (000s) US manufacturing industry, 1980-‐present
10,000
11,000
12,000
13,000
14,000
15,000
16,000
17,000
18,000
19,000
20,000
1980
1981
1982
1983
1984
1985
1986
1987
1988
1989
1990
1991
1992
1993
1994
1995
1996
1997
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
Source: US Bureau of Labor Statistics©2017 by Crain Communications Inc. All rights reserved.
Automation potential by occupation
Source: McKinsey Global Institute©2017 by Crain Communications Inc. All rights reserved.
Supplier-‐side AI examples in Gig Economy
• Matching technology – e.g. Online talent marketplaces, people boards, social networks
• 3rd Party AI plugins/ solutions – companies that allow staffing firms to get insight from their data
Source à Match à Work à Pay à
DataData Data Data
DataData
Data Data
Rate à Repeat à
©2017 by Crain Communications Inc. All rights reserved.
Client side data sources
• Vendor Management System• Applicant Tracking System• Human Resource Information System• External vendors (willing to share)
©2017 by Crain Communications Inc. All rights reserved.
Competitive landscape – AI + Contingent
Multi-‐disciplinary CW-‐focused
Supplier-‐focused
Buyer-‐focused
©2017 by Crain Communications Inc. All rights reserved.
IBM Watson&
Pricing IQ
The new era of cognitive computing will transform our future
TabulatingSystems Era
ProgrammableSystems Era
CognitiveSystems Era
© 2017 International Business Machines Corporation
Watson has graduated from a Startup to a full-fledged Business
R&DDemonstration
Validation
Research Project 2006 – 2010
Jeopardy!Grand Challenge
2011
InternalStartup Division
2011 – 2013
IBM WatsonGroup
2014 – present
Commercialization
$1B Investment$100M for EcosystemNYC Headquarters
© 2017 International Business Machines Corporation
THREE CAPABILITIES DIFFERENTIATE COGNITIVE SYSTEMS FROM TRADITIONAL PROGRAMMED COMPUTING SYSTEMS…
ReasoningThey reason. They understand underlying ideas and concepts. They form hypothesis. They infer and extract concepts.
LearningThey never stop learning getting more valuable with time. Advancing with each new piece of information, interaction, and outcome. They develop “expertise”.
UnderstandingCognitive systems understand like humans do.
…. ALLOWING NATURAL HUMAN INTERACTION.
© 2017 International Business Machines Corporation
Watson: A cognitive learning system that enhances our abilities to perceive, reason and relate
Perception:Watson understands the world as we do: it interprets sensory input beyond traditional data
Reasoning:Watson thinks through complex problems: it deepens our analysis and inspires creativity
Relating:Watson understands how we communicate, and personalizes its interactions with each of us
Learning:Watson learns from every interaction, scaling our ability to build experience
© 2017 International Business Machines Corporation
IBM Watson&
Pricing IQ
Procurement leaders are increasingly building higher levels of data driving toward Cognitive Procurement
Master Data Management
Get in touch with reality, a single source of the truth for
data visibility and transparency
Centralized Data Business Intelligence; historical
spending, savings
Advanced Analytics
Collaborate for maximum business value, informed by
advanced analytics
Supplier taxonomy and governance; innovative data
optimizes spending by providing decision support
Cognitive
Deeply analytical computing systems that learn & interact
naturally with people
Dark data brings new insights, machine learning liberates
buyer time providing - guided buyer experience
Build Data Foundationand
Dedicated Team Members
Drive Insights / SavingsAnd
Upskill Talent
Cognitive Computingand
Domain Investments© 2017 International Business Machines Corporation
The vision Collect and refine real time comprehensive market intelligence data to identify pricing trends by category or skill and recommend optimized price points
The disruptionProcurement Professionals freed from time consuming research and data aggregation
Internal pricing trends
External market
intelligenceWatson APIs
The result: Procurement professional equipped with enhanced pricing knowledge for improved negotiations
Dynamic Pricing Information
+ +
Pricing IQ
© 2017 International Business Machines Corporation
Services Pricing IQ Dashboard - Fair Value Sentiment Analysis
© 2017 International Business Machines Corporation
Services Pricing IQ Dashboard - Fair Value Market Rate Analysis
© 2017 International Business Machines Corporation
Services Pricing IQ Dashboard - Fair Value Market Rate Analysis
© 2017 International Business Machines Corporation
© 2017 International Business Machines Corporation
Services Pricing IQ Dashboard - Labor Insights
Filters:• Business Unit• PO Issue Date• Country• Job Role• Skill Set• Level• Band• Vendor• Vendor Type• Pricing Area• Contractor Type
Filters:• Business Unit• PO Issue Date• Country• Job Role• Skill Set• Level• Band • Vendor• Vendor Type• Pricing Area• Contractor Type
Pricing IQ Dashboard - Disruptors
Process Transformation Procurement Job Roles & Organizational Boundaries
Data Transparency & Analytics Enablement
•How does this impact our workflow and tasks performed by employees• Provide specific areas where activities are eliminated or significantly simplified•Does this create an opportunity to merge processes•Historical Pricing trends, current Market Intelligence and future pricing direction/forces are understood & refreshed monthly • Transactional content aligned category/commodity vs. manual
•How does this impact traditional job roles in procurement•Does this change skills needed to perform traditional procurement roles•Does this influence jobs done across towers • Sourcing leaders & buyers continuously assess current and future trends to align the right action to the right event:üPurchase Orders placement
considers MI & trendingüBuyers are guided by finger
tip facts to drive improved negotiations
•How does this drive more transparency to how Procurement can track activities and associated workload•Does this enable activity tracking by Business Unit•Clients & buyers have clear view of 3 year price trending , Market Intelligence for comparative analysis•Opportunity costs are highlighted, quantified for current and predicted impact forward•Watson Content Analytics provides market sentiments by category
© 2017 International Business Machines Corporation
© 2017 International Business Machines Corporation
ibmwatson.com facebook.com/ibmwatson @ibmwatson
IBM Watson
Time for your questions…
For Case Study and Panelist Opportunities
©2017 by Crain Communications Inc. All rights reserved.
Contact Member Services for more information:Phone: 800-950-9496 Or Email: [email protected]
SIA CCWP Class @ 2017 CWS Summit Europe,
Berlin, GermanyApril 24th & 25th
or 2017 Online Class:The Anytime, Anywhere Class
2017 CWS Council CCWP Class
Volume Discounts are available.
©2017 by Crain Communications Inc. All rights reserved.
©2017 by Crain Communications Inc. All rights reserved.
©2017 by Crain Communications Inc. All rights reserved.
The CWSC Support TeamBryan PeňaSVP, Contingent Workforce StrategiesE: [email protected]: +1-‐650-‐ 209-‐8103
Stephen ClancyDirector , CWS and ResearchE: [email protected]: +1-‐650-‐ 390-‐6218
Dawn McCartneyDirector , CWS and ResearchE: [email protected]: +1-‐650-‐ 390-‐6170
Peter ReaganDirector, CWS and Research (Europe, APAC & LATAM)E: [email protected]: +44 207 194 7746
©2017 by Crain Communications Inc. All rights reserved.
2017 Workforce Solutions Webinars
March 23, 2017 RPO Essentials for SuccessApril 6, 2017 Mastering SOWApril 20, 2017 CW Technology to Drive SolutionsMay 11, 2017 Leveraging Big DataJune 8, 2017 Total Talent ManagementJune 22, 2017 Crafting a Pricing Strategy That WorksJuly 6, 2017 Managing SOW Around the WorldAugust 31, 2017 Increasing Value in CW ProgramsOctober 5, 2017 The Gig Economy and Changing WorkNovember 9, 2017 VMS/MSP LandscapeDecember 7, 2017 2017, Future Shock , The State of Workforce
SolutionsThe Grand Finale…December 14, 2017 2017 Lessons for CW Managers
©2017 by Crain Communications Inc. All rights reserved.
SIA RESOURCES CITED IN THIS WEBINAR:
Lexicon of Global Workforce-Related Terms
Workforce Solutions Ecosystem - Report
©2017 by Crain Communications Inc. All rights reserved.