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1
WORKING AND
WRITING IN GROUP
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An Effective Team / Group “A small numer of people !it"
complementar# s$ills !"o are committe% to a
common purpose& performance 'oals& an%approac" for !"ic" t"e# "ol% t"emselves
mutuall# accountale()
** Kat+enac" , -mit"
2
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Group "as tas$s/o.ectives Group !or$s on tas$s( In%ivi%ual are assi'ne%
su*tas$s !"ose accomplis"ment contriutes to
t"e accomplis"ment of t"e o.ectives0( In most cases& !"en !or$in' on tas$s #ou are
activel# !or$in' !it" ot"er in #our 'roup(
1an# pro.ects "ave su'roups %istriute% aroun%t"e !orl%(
Do #ou $no! of an# suc" pro.ects2
3
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Working in Teams Be able to define team structure
Develop a team process
Learn about team culture
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Types of Teams Work Teams
Task Teams
Management teams
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Team Structure
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Team Size
Team
Membership
Team Skills
Stability of
the team
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urpose of the Team What is the purpose of the team?
!ach member
must understand
Team members
interest
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Once t"e team3s purpose is clarifie%&
team memers must set t"e 'oals
t"e team !is"es to accomplis"4
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erformance Measures "n order to kno# ho# the team is
performing$ you have to have measures to
gage progress %o# to choose measures
&ppropriateness of measures
rogress to#ards content goals rogress to#ards process goals
Team member gro#th and development
10
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Leadership "f e'ternal$ then old style command and
control
Team needs to have o#nership of theiractivities
Behaviors of the leader
Liaison (esource provider
)ounselor
1/18/09 - L7 Teamworik 11
• Mentor• Teacher• Challenger
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Team Process
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ReinforcementDefinition
(ene#al5earnin' Transformation
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*ormation *irst meeting of the team
Define #hat they need to accomplish and
ho# the team #ill operate Develop measures for short and long term
success
%aving short term goals$ reinvigorates Long term is the ultimate purpose
!stablish ground rules of operation
13
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+round (ules When and #here the team meets
Substitutes allo#ed at meetings
Team records$ #hat$#ho$ho#
Work e'pectations
of members
)onfidentiality
articipation,---
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articipation
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6onversation 6ontinuum
6lose% Open
Deate Discussion Dialo'ue
7ocus is on
%efen%in' an%
!innin'
7ocus in on
persua%in'&
prioriti+in'& an%
%eci%in'
7ocus is one8plorin' an%
un%erstan%in'
i%eas an%
people
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.erbal Behaviors What behaviors encourage effectiveparticipation
Set conte't
&sk /uestions of members
0se supportive statements
Seek out different perspectives
Share feelings
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)ontributor Skills "nitiation 1 dra# out information$ clarify
ideas
!nergize 1 sho# enthusiasm$ engage in teamprocess$ sho# commitment
2rganize
Build relationships
Be fle'ible
Learn
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&d3ustment (evisions of the initial rules and goals & reality check of #hat can be accomplished
Tensions usually come up here$ must reachconsensus$ usually about personalities
Breakpoint comes #hen the team gets mired
in discussions about #hat to do and #hoshould do #hat---
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Development )ohesion
(einforcement
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)ohesion
)omes together as a
team
%igh energy %igh interest
rogress is made
Team is supportive Develop
relationships
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(einforcement )ohesion builds
%omogeneity builds
Team members are comfortable #ith eachother
Start to be interested in self1preservation
and self1perpetuation +oals should be on creativity and
e'ploration
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(ene#al
Learning
Transformation
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Learning Team learns ne# skills
Build relationships to accomplish task
)ommitment and mutual accountability 4o#$ team may be confrontational over
issues
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Transformation (esults are produced from team activities
"nnovative
To sustain energy$ must stress and pressthe team
4eeds ne# challenges$ ne# members$ ne#
tasks$ ne# relationships or,---
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Team )ulture
Team 9alues
Team Rituals
Team 5earnin'
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Team .alues
)ommitment to
task and team
members &ccountability
Lead to trust betweenteam members
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Team (ituals %o# to add ne# members
%o# to provide information to ne#
members %o# a member e'its
Work rituals
%o# the team celebrates5
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Team Learning
)ontinuous improvement process %o# team resolves conflict
%o# the team handles diversity
%arness team creativity
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Team Writing
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Team !ritin'
W"en !or$in' on a pro.ect as a 'roup& t"e
“'roup) pro%uces t"e report(
Parts of t"e report are !ritten # t"e various'roup memers(
Usuall# "ave a sin'le person !"o assemles
t"e report( A team pro%uce% report s"oul% e of "i'"er
:ualit# t"an if onl# 'enerate% # one person(30
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Team !ritin' process
Re:uirements Determine !"at "as to e %one to solve t"e prolem Ascertain t"e $in% of %ocument nee%e%
-pecif# %ocument t"emes an% or'ani+ation Preliminar# Actions
Desi'nate a lea%er an% provi%e a%e:uate aut"orit# an%responsiilit#
Determine specific resources s$ills& %ata& an%material0 nee%e%
Assi'n su*teams an%/or in%ivi%uals to provi%e t"efocus nee%e%
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Team !ritin' process ;0
Document Pro%uction Define specific !ritin' responsiilities an% sc"e%ules(
Tas$ team memers to pro%uce %raft inputs for t"eirarea(
E%it an% revise inputs as nee%e%
6onsi%er t"e overall effectiveness of t"e %ocument
6on%uct a final revie! of all aspects of t"e %ocument%one # all team memers0
Deliver as re:uire%
1/18/09 - L7 Teamworik Copyright 2009 - Joanne e!roat" #C#" $%& 33
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Tools assist team %ocumentation
-oft!are s#stems are no! in place to assist
teams in 'eneratin' team %ocumentation(
>an%le tas$s suc" as revision control 1ultiple users e%itin' on same file in real time
-ome s#stems Goo'le %ocs& -uversion& Doc=oo$& 6entral Des$top
-uversion < open source Revision 6ontrol -#stem
1ulti*c"annel pulis"in' in (p%f A%oe Tec"nical
6ommunication -uite
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8TRA %ocumentation 'ui%ance
Document t"e !or$ as #ou 'o so !ritin' t"e finalreport is not 'oin' to e more t"an to or'ani+e#our notes(
Use a "ar% oun% noteoo$ an% ta$e/ma$e notesas #ou 'o(
Keep in a format t"at allo!s #ou to actuall# use
t"em( ?our notes s"oul% "ave value44
DONT PUT IT O7744444444444444
35
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8TRA %ocumentation re:uirements Keepin' a noteoo$ is a faulous "ait to 'et into( An% it can pa# i' %ivi%en%s Patentale !or$ re:uire %ocumentation
Patent la!suits over !"o is a!ar%e% a patent "ave come %o!n to suc" notes
< Patent 5a! !as recentl# c"an'e% earl# ;@ to !"o file% a complete patent application first0 Wit" c"an'e in la! t"e follo!in' is not le'all# important ut still a 'oo%
practice( Notes s"oul% e %ate% If t"is is !or$ t"at coul% e patente% at some point& #ou inclu%e t"e %ate on
eac" pa'e( A "ar%oun% noteoo$ is re:uire% so t"at pa'es cannot e a%%e% later( >ave t"e first pa'e& after %atin'& sin'e% # #ou an% if possile a !itness(
Perio%icall# %o t"is as t"e !or$ procee%s& alt"ou'" a !itness is not all t"atimportant after t"e initial one(
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Pro.ect 1ana'ement an%
6ollaoration Process
Phases Trello
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W"at is a pro.ect mana'ement
Pro.ect mana'ement is t"e application of
processes& met"o%s& $no!le%'e& s$ills an%
e8perience to ac"ieve t"e pro.ect o.ectives(
38
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+eneral
A pro.ect is a uni:ue& transient en%eavour&
un%erta$en to ac"ieve planne% o.ectives& !"ic"
coul% e %efine% in terms of outputs& outcomesor enefits( A pro.ect is usuall# %eeme% to e a
success if it ac"ieves t"e o.ectives accor%in' to
t"eir acceptance criteria& !it"in an a'ree%
timescale an% u%'et(
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40
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The core components of pro3ect
management are6 %efinin' t"e reason !"# a pro.ect is necessar#B
capturin' pro.ect re:uirements& specif#in'
:ualit# of t"e %eliverales& estimatin' resources
an% timescalesB
preparin' a usiness case to .ustif# t"e
investmentB securin' corporate a'reement an% fun%in'B
41
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The core components of pro3ect
management are ;0 %evelopin' an% implementin' a mana'ement
plan for t"e pro.ectB
lea%in' an% motivatin' t"e pro.ect %eliver#teamB
mana'in' t"e ris$s& issues an% c"an'es on t"e
pro.ectB monitorin' pro'ress a'ainst planB
mana'in' t"e pro.ect u%'etB42
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The core components of pro3ect
management are C0 maintaining communications #ith
stakeholders and the pro3ect
organisation7 provider management7
closing the pro3ect in a controlled
fashion #hen appropriate-
1/18/09 - L7 Teamworik Copyright 2009 - Joanne e!roat" #C#" $%& 43
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When #ould you use pro3ect
management? ro3ects are separate to business1as1usual
activities$ re/uiring people to come together
temporarily to focus on specific pro3ect ob3ectives-
&s a result$ effective team#ork is central tosuccessful pro3ects-
ro3ect management is concerned #ith managing
discrete packages of #ork to acieve ob3ectives- The
#ay the #ork is managed depends upon a #ide
variety of factors-
44
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Why do #e use pro3ect
management? "nvestment in effective pro3ect management #illhave a number of benefits to both the host
organisation and the people involved in delivering
the pro3ect- "t #ill6 provide a greater likelihood of achieving the
desired result7
ensure efficient and best value use of resources7
satisfy the differing needs of the pro3ect8s
stakeholders-
45
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Pro.ect 1ana'ement
Processes
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Monitoring
Plannin' is carrie% out in t"e earl# sta'es of a
pro.ect ut t"ere s"oul% e on'oin'
monitorin' to ensure t"e pro.ect remains on u%'et an% sc"e%uleB t"at resources are
availale an% t"e e8pecte% enefits can e
%elivere%( Estimates& %ea%lines an%
milestones ma# nee% to e altere% as t"e
pro.ect pro'resses(
47
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)ontrol
No pro.ect is !it"out prolems ut t"e pro.ect
mana'er nee%s to control t"em so t"e# %o not
a%versel# affect t"e en% result( T"e control p"ase also %eals !it" ris$ mana'ement(
48
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)ommunication
Goo% communication is one of t"e most
important factors affectin' pro.ect success(
1an# prolems can e avoi%e% if t"ere isopen& "onest communication et!een
ever#one involve% on a pro.ectB !ritten an%
veral& formal an% informal(
49
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eople management
A pro.ect mana'er is responsile for
mana'in' t"e in%ivi%uals !or$in' on t"e
pro.ect as !ell as t"e tas$s an% ris$s( Incomple8 pro.ects t"ere ma# e se're'ate%
levels of people mana'ement ut ever#
pro.ect mana'er !ill "ave some responsiilit#
for in%ivi%uals( T"at inclu%es motivatin'
people& %eliverin' constructive fee%ac$ etc(
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Pro.ect 1ana'ement
P"ases
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"nitiation
T"is first sta'e of a pro.ect %efines t"e usiness
case& t"e .ustification for t"e pro.ect& !"ic" !ill
e use% to ensure t"e pro.ect sta#s on trac$( It
also states !"at t"e pro.ect is inten%e% to
ac"ieve& "o! t"at !ill e ac"ieve% an% t"e scope
of t"e !or$B t"is is important for controllin'
suse:uent c"an'e re:uests( In t"is p"ase& t"oseinvolve% in t"e pro.ect !ill e assi'ne% t"eir
responsiilities(52
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(e/uirements
The re/uirements documentation describes the
aims of the pro3ect in detail including timescales
and constraints- "t should also define the criteria
that #ill constitute a successful pro3ect and #ill beused to manage the e'pectations of the
stakeholders- Many pro3ects use an iterative
process to reach agreement on the re/uirements$
although some pro3ects take an 9agile9 approach topro3ect management :more on that in a later post;-
53
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lanning
T"e pro.ect plan inclu%es %etails aout "o!
t"e pro.ect !or$ !ill e carrie% out& "o! it
!ill e monitore% an% controlle%& "o!communication !ill e facilitate% an%
information aout costs an% timescales( =ut
once a pro.ect is un%er!a# it is t#picall# t"e
pro.ect sc"e%ule !"ere most attention is
focuse%(
1/18/09 - Copyright 2009 - Joanne e!roat" #C#" $%& 54
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!'ecution
T"e person or 'roup assi'ne% to carr# out a
tas$ !ill nee% to $no!& in %etail& !"at t"e tas$
involves as !ell as an# %epen%encies an%timescales& an% !ill also nee% to un%erstan%
t"e criteria # !"ic" eac" tas$ is %eeme%
complete(
1/18/09 - L7 Teamworik Copyright 2009 - Joanne e!roat" #C#" $%& 55
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)losure
Once t"ere is an approve% en% pro%uct t"e
pro.ect can e formall# close% an% a final
revie! "el% to learn from ot" t"e successesan% t"e mista$es an% ta$e t"at e8perience
for!ar% to t"e ne8t pro.ect(
56
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57
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T"an$ #ou for listenin'4