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Working in Working in partnership with partnership with patients to patients to improve health improve health services services Prepared by Lesley Goodburn Prepared by Lesley Goodburn Head of Community Relations Head of Community Relations Staffordshire Commissioning Support Services Staffordshire Commissioning Support Services

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Page 1: Working in partnership with patients to improve health ... · partnership with patients to improve health services Prepared by Lesley Goodburn Head of Community Relations Staffordshire

Working inWorking inpartnership withpartnership withpatients topatients toimprove healthimprove healthservicesservices

Prepared by Lesley GoodburnPrepared by Lesley Goodburn

Head of Community RelationsHead of Community Relations

Staffordshire Commissioning Support ServicesStaffordshire Commissioning Support Services

Page 2: Working in partnership with patients to improve health ... · partnership with patients to improve health services Prepared by Lesley Goodburn Head of Community Relations Staffordshire

Page 3: Working in partnership with patients to improve health ... · partnership with patients to improve health services Prepared by Lesley Goodburn Head of Community Relations Staffordshire

Customer InsightCustomer Insight

Mystery ShopperProgramme

Page 4: Working in partnership with patients to improve health ... · partnership with patients to improve health services Prepared by Lesley Goodburn Head of Community Relations Staffordshire

Page 5: Working in partnership with patients to improve health ... · partnership with patients to improve health services Prepared by Lesley Goodburn Head of Community Relations Staffordshire

Page 6: Working in partnership with patients to improve health ... · partnership with patients to improve health services Prepared by Lesley Goodburn Head of Community Relations Staffordshire

Complaint by Domain of Patient ExperienceComplaint by Domain of Patient Experience

Page 7: Working in partnership with patients to improve health ... · partnership with patients to improve health services Prepared by Lesley Goodburn Head of Community Relations Staffordshire

Page 8: Working in partnership with patients to improve health ... · partnership with patients to improve health services Prepared by Lesley Goodburn Head of Community Relations Staffordshire

1.1. PPI, PALS, Complaints or allPPI, PALS, Complaints or all2.2. DomainDomain3.3. Subject/sub subjectSubject/sub subject4.4. OrganisationOrganisation5.5. AreaArea –– primary, secondary, supportprimary, secondary, support6.6. DivisionDivision7.7. DirectorateDirectorate8.8. ServiceService9.9. Clinical/AdminClinical/Admin10.10.PersonPerson

Reporting

Page 9: Working in partnership with patients to improve health ... · partnership with patients to improve health services Prepared by Lesley Goodburn Head of Community Relations Staffordshire

Page 10: Working in partnership with patients to improve health ... · partnership with patients to improve health services Prepared by Lesley Goodburn Head of Community Relations Staffordshire

Page 11: Working in partnership with patients to improve health ... · partnership with patients to improve health services Prepared by Lesley Goodburn Head of Community Relations Staffordshire

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