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Working Smart for the Customer’s BenefitPam HuttonAASHTO SHRP2 Implementation Manager
June 11, 2013
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Customer Service is Personal
“It’s bigger than you and me. It’s all about ME.”
-Stephen Colbert
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Safety: fostering safer driving through analysis of driver, roadway and vehicle factors in crashes, near crashes, and ordinary driving
Renewal: maintaining and repairing the deteriorating infrastructure using already-available resources
Reliability: managing non-recurring events to create more predictable travel times
Capacity: building a highway system that creates minimum disruption and meets the environmental, and economic needs of the community.
Focus Areas
Who will benefit?
• Motorists • State/local transportation agencies• Metropolitan Planning
Organizations • Highway designers, suppliers, and
construction contractors• Freight industry• Environmental agencies• Communities and businesses• Emergency medical services• Railroads
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What Can SHRP2 Solutions Do For our Customer?
• Use model standard designs to accelerate bridge construction.
• Proactively assess and respond to risk• Extend pavement life• Expedite your environmental reviews
and permitting• Manage complex projects – of all
sizes – with next generation strategies.• Improve travel-time reliability for your
road users through targeted operations.5
Efforts are Collaborative
• Implementation is cooperative. It engages:– AASHTO – FHWA– SHRP2/TRB staff
• Relies on States and their desire to serve their customers
• States are the customers of AASHTO
• FHWA, TRB also serve locals, academia, MPOs
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Prioritizing States’ Needs
• AASHTO’s role is focused on identifying which products meet the states’ practical needs
• We are relying on members and committees to define how implementation can be successful
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FHWA Implementation Assistance Program
Opportunities for implementation assistance• Proof of Concept Pilots• Lead Adopter Incentives• User Incentives
Timeline• Application process through FHWA
– First round awards announced May 3, 2013– Tentative schedule for second round:
• Product announcements in June• Product webinars in July• Solicitation in early August, final applications due early
September; announcement October9
What’s Your Role?
• Apply for the next round of implementation assistance• Become a champion for the products that fit your program• Identify key technical stakeholders and advocates within
your states• Carry the message back to your colleagues and peers• Become a “lead state”• Provide panel members for
upcoming ImplementationPlanning Workshops
• Participate in technical transfer
and implement products
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Questions?
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For more SHRP2 information: http://SHRP2.transportation.org
Contact Pam Hutton, AASHTO SHRP2 Implementation Manager, 303-263-1212 or [email protected]