WORKING TOGETHER TO ACCOMPLISH OUR GOALS AND

BETTER SERVE OUR CUSTOMERS

Dr. Alan Zimmerman,CSP, CPAE Speaker Hall of Fame

TODAY’S OUTLINE

Strategy #1: Follow the rules

Strategy #2: Speak their language

TODAY’S OUTLINE

Strategy #1: Follow the rules

THE COOPERATION PRINCIPLE

"To the degree that you give others what they need, they will give you what you need."

2a. Must know what they need.

* Know their respect frames.

RESPECT FRAMESRESPECT FRAMES

PERSON “A” PERSON “B”

2a. Must know what they need.

* Know their respect frames.

2b. Then give what they need.

FIVE REASONS PEOPLE DON'T COOPERATE

1. Don’t know the rules

2. Don’t like the rules

3. Don’t trust the players

4. Don’t care about the game

5. Don’t see any rewards

TODAY’S OUTLINE

Strategy #1: Follow the rules

Strategy #2: Speak their language

CHURCH ANNOUNCEMENTS

This afternoon there will be a meeting in the south and north ends of the church. Children will be baptized at both ends.

CHURCH ANNOUNCEMENTS

This being Easter Sunday, we will ask Mrs. Johnson to come forward and lay an egg on the altar.

CHURCH ANNOUNCEMENTS

Tonight’s sermon: “What is hell?” Come early and listen to our choir practice.

CHURCH ANNOUNCEMENTS

Thursday at 5 p.m. there will be a meeting of the Little Mothers Club. All wishing to become Little Mothers will please meet the pastor in his study.

CHURCH ANNOUNCEMENTS

The Low Self-Esteem Group will meet Thursday at 7 p.m. Please use the back door.

CHURCH ANNOUNCEMENTS

Don’t let worry kill you—let the church help.

CHURCH ANNOUNCEMENTS

The sermon this morning: “Jesus Walks on Water.” The sermon tonight: “Searching For Jesus.”

CHURCH ANNOUNCEMENTS

Weight Watchers will meet at 7 p.m. at the First Presbyterian Church. Please, use the large double doors at the side entrance.

CHURCH ANNOUNCEMENTS

The Associate Minister unveiled the church’s new giving campaign slogan last Sunday: ”I Upped My Pledge—Up Yours!”

5 WORK LANGUAGES

1. Respect

2. Belonging

3. Communication

4. Fun

5. Tangibles

RESPECT LANGUAGERESPECT LANGUAGE

a.a. Keeping promisesKeeping promises

BELONGING LANGUAGEBELONGING LANGUAGE

a.a. Showing genuine interestShowing genuine interest

COMMUNICATION LANGUAGECOMMUNICATION LANGUAGE

a.a. Keeping the other person informedKeeping the other person informed

8. Full appreciation for work done8. Full appreciation for work done 9. Feeling “in” on things, being informed9. Feeling “in” on things, being informed 10. Help/coaching when needed10. Help/coaching when needed

FUN LANGUAGEFUN LANGUAGE

a.a. Demonstrate cheerfulness/playfulnessDemonstrate cheerfulness/playfulness

TANGIBLE LANGUAGETANGIBLE LANGUAGE

a.a. Providing unexpected acts of serviceProviding unexpected acts of service

RINGS OF SERVICERINGS OF SERVICE

Extra

Dream

Expected

Basic

RINGS OF SERVICERINGS OF SERVICE

Extra

Dream

Expected

Basic

TODAY’S OUTLINE

Strategy #1: Follow the rules

Strategy #2: Speak their language

NEW FREE ARTICLE …NEW FREE ARTICLE …

EVERY WEEK … from Dr. Zimmerman …EVERY WEEK … from Dr. Zimmerman …

On such topics as…On such topics as…

*motivation*motivation

*relationships*relationships

*leadership *leadership Leave your card/emailLeave your card/email

*communication*communication

*work-life balance*work-life balance

*team work*team work