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Microsoft Partner NetworkWorking Together. Winning Together. Benefits UtilizationDana TengMPN Marketing Manager, Microsoft Singapore

a-dateng@microsoft.com

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Each with varying degrees of commitment &benefits

Each with varying degrees of commitment &benefits

The Microsoft Partner Network

Variety of Membership Opportunities

Support at every stageof the business cycle

Support at every stageof the business cycle

Benefits ToSupport You

The MicrosoftPartner Network

helps you:

The MicrosoftPartner Network

helps you:

A Simple Vision

Strengthen yourCapabilities

Serve Customers

better

Connect throughCommunities

Join theMicrosoft Partner Network

Participate in aCOMMUNITY

Qualify for aSUBSCRIPTION

Earn a COMPETENCY

Cloud Accelerate

Network Member

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BusinessCycleStage

Benefit Join a CommunityPurchase a

SubscriptionEarn a SilverCompetency

Attain an GoldCompetency

Plan

Partner Newsletter and RSS Feeds: Stay up to date withthe latest news, partner opportunities, trainings, and more.

Internal Use Software: Get Microsofts latest softwarelicenses to gain first-hand knowledge of Microsoft products.

-10 licenses of each

product125 licenses of each

product

100 licenses of each

product

Students to Business (S2B): Find qualified technicalstudents for entry-level and internship positions. (Not valid inSingapore)

-

LicenseWise: Get help recommending Microsoft VolumeLicensing products and solutions to optimize the sales process.

-

Enable

Partner Learning Center: Build technical and business skillsusing role-based training.

MSDN Subscription: Get access to tools, software,communities, and resources for development.

-

3 Visual Studio

Professional with

MSDN2

With MAPS D & D

5 Visual Studio

Premium with

MSDN

10 Visual Studio

Premium with

MSDN

TechNet Subscription: Get access to tools, software,communities, and resources for software evaluation. -

1 TechNet for

Microsoft Action

Pack SolutionProvider3

3 TechNet Plus

Direct

3 TechNet Plus

Direct

Create

Demand

Microsoft Pinpoint and Microsoft Solution Finder:Tens of thousands of potential customers find partners in this onlinedirectory.

Listing Priority Listing High Priority Listing Top Priority Listing

Partner Marketing Center: Save time and money withcustomizable marketing resources, including campaign materials andactivity guides.

-

Customized Partner Logo: Differentiate with a Microsoftlogo showcasing unique areas of expertise.

- -Silver Competency

logo

Gold Competency

logo

Microsoft Partner Network: General BenefitsMicrosoft Partner Network: General Benefits

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BusinessCycleStage

Benefit Join a CommunityPurchase a

SubscriptionEarn a SilverCompetency

Attain a GoldCompetency

Sell

Partner Sales Resources: Get resources to sell products andsolutions more effectively.

Demo Showcase: Create compelling sales presentations orleverage existing ones with rich, customizable demos.

Microsoft Financing: Close more sales by offering tailoredfinancing options. - - - -

Channel Incentives: Receive rewards for driving engagementsin strategic technology areas.

- - -

Service

Break/Fix Support: Get technical support from Microsoftengineers.

- - 5 incidents 5 incidents

Online Technical Communities: Connect with Microsoftexperts to resolve technology issues.

Business-Critical Phone Support: Resolve criticalcustomer issues (server down) immediately with Microsoft technical-support engineers.

-

Retain Customer Satisfaction Index: Get insights on customersatisfaction and loyalty with this fast and effective survey solution.

- -

All StagesPartner Advisory Hours: Get phone-based advisorysupport throughout the business life cycle (plus unlimited support

for eligible deals.)

- 10 hours4 20 hours 50 hours

Microsoft Partner Network: General Benefits, continued.Microsoft Partner Network: General Benefits, contd.

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Support Benefits Utilization

Eric Lo

APAC Support & Program Manager

ericlhlo@microsoft.com

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Partner Technical Support Utilization

Support Types(Gold, Silver, MAPS)

Enable..Online technical workshops(all technologies &

development tools)Sell..Pre-sales support(requirements study, solutiondiscussion, licensing,compete discussion)

Deliver..POC support, deploymentguidance and more to ensuresmooth delivery.

Break Fix (Incident)Gold, Silver partners get 5

free incidents/year forimplementationtroubleshooting & resolution(all technologies & tools)

Online Community(Unlimited)http://social.microsoft.com/Forums/en-US/categories

Contact Details

On Webhttps://partner.microsoft.com/

Singapore/40012316

Phone Support

(1) 800-852-3543(Enable, Sell, Deliver)

https://partner.microsoft.com/Singapore/40011365

IVR Option: 7 1, 2 or 3

(2) 800-188-6009(Break-Fix/ BCPS)

IVR Option: 0 (English)

Usage HighlightsJan Mar, 2011 Usage

Based on usage pattern above,partners logging support cases

primarily in the areas of enablement& sales-support (85% of incomingcalls), while in break-fix, weveaverage of 35 cases per month,logged by average of 30 partners.

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Break Fix Support

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Purchase

Sales Support

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Partner Technical Support

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MPN Updates

3 Pack Save 20% plus freeretakes

5 Pack Save 25% plus freeretakes

8 Pack Save 30% plus free

retakesValid till June 30 2011Exams to be taken by Sept 30 2011Can be shared among individuals from the samepartner org.

https://partner.microsoft.com/Singapore/40145672

Promotion ending June 30 2011

For a limited time, MicrosoftPartner Network has teamedwith two key practice testvendors who are offering bigsavings on qualifying Microsoftpractice exams. Choose the

offer that best fits your needs.

https://partner.microsoft.com/Singapore/40161629

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MPN Updates (contd)

Learn & Earn Rewards Program(Level 2 ends 15 May 2011)

254 Successful entries

https://partner.microsoft.com/Singapore/salesmarketingsection/learnandearn2

Selling Office 365 to Small and MediumSized Businesses for

The Office 365 Partner Opportunity forEnterprise Solution Integrators (SI)

How to Sell Enterprise Solutions Based onOffice 365 for SIs

Volume Licensing Microsoft Office 365 Pricing and Licensing

Overview Updated Enterprise Agreement Introduction Updated Enterprise Agreement Transitions Updated Enterprise Agreement Enterprise

Online Services Amendment Updated Enterprise Agreement and

Microsoft Office 365 Pricing

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MPN Updates (contd)

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For All MPN Questions:

The Microsoft Partner Network Portal

MPN Support/ Cloud Sign Up Support:

Regional Service Center1800 820 9966 OR Seapart@microsoft.com

Cloud Benefits Support:

Microsoft Dynamics CRM Support1 800 396 2642 http://crm.dynamics.com/en-apac/contact-us

BPOS benefits (Azure/ Why deals not showing in dashboard)CPC Support Team1800 622 1283 OR 6622 1284

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2009 Microsoft Corporation. All rights reserved. Microsoft, Microsoft Dynamics, the Microsoft Dynamics logo, and [list other trademarks ] are trademarks of the Microsoft group of companies.

The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond tochanging market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of

this presentation.MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Thank you!