Workplace ViolencePresented by
Salt Lake Community College (SLCC) Department of Public Safety and the
Utah Highway Patrol (Utah D.P.S)
Some Factors Contributing to Workplace Violence
A weak or non-existent policy against all forms of violence in the workplace
Failure to take immediate action against those who have threatened or committed acts of workplace violence
No mechanism for reporting violent or threatening behavior
Do People Just “Snap”?
A failing personal
relationship
Economic hardships
Feelings of personal failure
Actual or perceived injustice in the workplace
No. A violent outburst can be better characterized as the result of a “slow burn”…an accumulation of unresolved personal problems that can or have gone on for years.
Examples
Unwillingness To Ask for Help
Men outnumber women 99-1 as perpetrators of fatal workplace violence incidents.
Men generally see themselves as problem solvers
Women generally seek assistance
Men & Women
Impact in the Workplace
2002- Approximately two million assaults and threats of violence occur in the U.S. workplace every year (Pinkerton’s annual security survey)
Each workday, an estimated 16,400 threats are made, 723 workers are attacked and harassed
More than 1,000 U.S. workers are victims of HOMICIDE at work each year
One in four full-time workers are harassed, threatened or attacked. Co-workers accounted for most of the harassment followed by customers
Warning Signs Potentially Violent Individuals May
Be irrational Make threats Have a fascination with weaponry Have unwarranted anger Direct violence toward inanimate object Portray feelings of being victimized Show expressions of a plan to hurt
Your Personal Conduct May Prevent Things from Blowing Up!
What to Do! Stay Calm Listen Let them know you
are interested Acknowledge the
person’s feelings Be reassuring and
point out choices
Accept criticism in a positive way
Establish ground rules
Ask what you can do to help
Position yourself so you have access to an exit
Things to Avoid!
Speak in a way that shows Apathy Brushing off Condescension Giving the run-a-round
Reject all demands Challenge or dare Pose in challenging
stances
Attempt to bargain Try to make the
situation seem less serious
Make false
statements
Take sides or agree
with distortions
Reporting!
Threat of Imminent Injury? Call 911 What is Imminent Injury?
Weapon is present Individual is threatening harm to self or others Physical assault is occurring (spitting, hitting,
fighting, attempt to murder, rape, etc. Major destruction of property is threatened or is
occurring (arson, explosives, etc.) Non emergency Call Police
at phone number appropriate to each campus
SLCC Police ServicesSandy Campus and Larry H. Miller Campus
First response law enforcement services are provided by the Sandy City Police Department for the Sandy and Miller Campuses. The following numbers should be called to summon assistance:
Emergency Calls 911 Non-emergency Calls 840-4000
Administration Calls 568-7214 Investigation Follow-up Calls 568-7201
Animal Control Calls 352-4450
Contact: Chief Steve Chapman Sandy City Police Department | 10000 South Centennial Pkwy, Ste 1000, Sandy City Hall
Sandy Campus Community Policing Office | 802 East 9200 South, Sandy Mall
SLCC has a Director of Public Safety to assist the police departments in meeting the needs of each campus. The Director is Shane A. Crabtree. He can be reached at the following numbers:
Office 957-4571 Redwood Police Office 957-4270
Vice-President’s Office 957-4219
SLCC Police Services: Jordan Campus
First response law enforcement services are provided by the West Jordan City Police Department for the Jordan Campus. The following numbers should be called to summon assistance:
Emergency Calls 911 Non-emergency Calls 840-4000
Administration Calls 569-5200 Investigation Follow-up Calls 569-5270
Animal Control Calls 282-3952 (Normal business) 840-4000 (after 6:00 p.m.)
Animal Shelter 282-3951
Contact: Chief Ken McGuire City Hall West Jordan Police Department | 8000 South Redwood Rd
WJPD sub-station (COP SHOP) on the Jordan Campus | Room 149, High Technology Bldg
SLCC has a Director of Public Safety to assist the police departments in meeting the needs of each campus. The Director is Shane A. Crabtree. He can be reached at the following numbers:
Office 957-4571 Redwood Police Office 957-4270
Vice-President’s Office 957-4219
SLCC Police ServicesMain Street Center
First response law enforcement services are provided by the Utah Department of Public Safety (Highway Patrol) for the Redwood and South City Campuses. The following numbers should be called to summon assistance:
Emergency Calls 911 Non-emergency Calls 957-3800 Administration Calls 799-3000 Investigation Follow-up Calls799-3720 Animal Control Calls 743-7045
Contact: Chief Chris Burbank Salt Lake Police Department | 315 East 200 South
SLCC has a Director of Public Safety to assist the police departments in meeting the needs of each campus. The Director is Shane A. Crabtree. He can be reached at the following numbers:
Office 957-4571 Redwood Police Office957-4270 Vice-President’s Office 957-4219
SLCC Police ServicesMeadowbrook Campus
First response law enforcement services are provided by the South Salt Lake City Police Department for the Meadowbrook Campus. The following numbers should be called to summon assistance:
Emergency Calls 911 Non-emergency Calls 840-4000Administration Calls 412-3606 Investigation Follow-up Calls 412-3604 Animal Control Calls 840-4000 Animal Control Shelter 887-7217
Contact: Chief Beau Babka South Salt Lake Police Department | 283 South Main St
SLCC has a Director of Public Safety to assist the police departments in meeting the needs of each campus. The Director is Shane A. Crabtree. He can be reached at the following numbers:
Office 957-4571 Redwood Police Office 957-4270Vice-President’s Office 957-4219
SLCC Police ServicesAirport Center
First response law enforcement services are provided by the Salt Lake City Airport Police Department for the Airport Center. The following numbers should be called to summon assistance:
Emergency Calls 575-2405 Non-emergency Calls (Airport Ops) 575-2401Administration Calls 575-2470 Investigation Follow-up Calls 575-2470 Animal Control Calls 575-2401 (Airport Ops)
Contact: Chief Gale EvansAirport Center Police Department | 638 North 3700 West
SLCC has a Director of Public Safety to assist the police departments in meeting the needs of each campus. The Director is Shane A. Crabtree. He can be reached at the following numbers:
Office 957-4571 Redwood Police Office 957-4270Vice-President’s Office 957-4219
Draper City PoliceDraper Center
First response law enforcement services are provided by the Draper City Police Department for the Draper Center. The following numbers should be called to summon assistance:
Emergency Calls 911 Non-emergency Calls (Airport Ops) 840-4000Administration Calls 576-6314 Investigation Follow-up Calls 576-6300 Animal Control Calls 576-1805
Contact: Chief Arthur ConnoleDraper City Police Department | 1020 East Pioneer Road
SLCC has a Director of Public Safety to assist the police departments in meeting the needs of each campus. The Director is Shane A. Crabtree. He can be reached at the following numbers:
Office 957-4571 Redwood Police Office 957-4270Vice-President’s Office 957-4219
SLCC Police ServicesRedwood Campus & South City Campus
First response law enforcement services are provided by the Utah Department of Public Safety (Highway Patrol) for the Redwood and South City Campuses. The following numbers should be called to summon assistance:
Emergency Calls 911 Non-emergency Calls 957-3800 Administration / Investigation Follow-up Calls 957-4270
Animal Control Calls (Redwood) 269-7499 Animal Control Calls (South City) 264-2243
Contact: Commissioner Scott Duncan
Utah DPS Headquarters | Calvin Rampton Bldg, 2700 West 4501 South, Taylorsville
Highway Patrol, Section13, polices the Redwood and South Campuses. Redwood Campus: Administration Bldg, Rm 150 | South City Campus: Rm East 147
SLCC has a Director of Public Safety to assist the police departments in meeting the needs of each campus. The Director is Shane A. Crabtree. He can be reached at the following numbers:
Office 957-4571 Redwood Police Office 957-4270Vice-President’s Office 957-4219
Actions to Take if Threatened
Contact your supervisor immediately! Contact College Director of Public Safety (ext 4571) Report incident to Kay Waters, Employee Relations
Manager (ext 4212) Please report any circumstance that causes you to
feel uneasy!
Possible Violence If Any of These Conditions Exist:
Verbal abuse Excessive profanity Consistently
argumentative Failure to cooperate Inappropriate sexual
comments Negative attitude toward
policies/procedures Inappropriate sexual
comments
Instigating harmful rumors
Expressing suicidal thoughts
Frequent displays of anger, such as clenched fists, red face, tight jaw (also known as “posturing”)
Strong Threat
Expressing a desire or intent to harm others
Open disobedience of policies & procedures
Vandalizing / stealing property for revenge
Expressing feelings of persecution by others
Sending sexual/violent notes
Making suicidal threats/gestures
Consistently acting out anger such as shouting, throwing or pushing objects, slamming doors, punching walls
What Should You Report?
Name of threat maker Name of victim or potential
victim Where and when did it
occur What happened prior to
the incident Specific language of the
threat Any physical conduct that
would substantiate an intention to follow through on the threat.
Names of any supervisory staff involved and how they responded
What event(s) triggered the incident
Any history leading up to the incident
The steps which have been taken to ensure that the threat will not be carried out
Suggestions for preventing workplace violence in the future
By being proactive, working together and raising awareness to the stresses that can come into one's life, we can prevent violence from occurring and ensure a
safe and pleasant work environment.
Congratulations! You have successfully completed the Workplace Violence Training (WPV). Your next step is to print out the WPV Record. The record explains the steps to receive credit for completing the training.
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