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Foundation of Nursing Studies in partnership with the Burdett Trust for Nursing
Patients First: Supporting nurse led innovation in practice
Workshop 3
Overview of Workshop 3Today we will explore how the followingprocesses can inform improvements in
practice:
Enabling the participation of staff and service users
FacilitationEvaluationAction planning for the next steps
Improving patient-person
centred care
Learn
ing in
and fr
om
practice
Systematic
approaches
Practice Development Model
World CafeParticipation Involvement Engagement
DefinitionsParticipation- share or take part
Involvement-cause a person to participate or share
Engagement-the act or state of engaging or being engaged
Oxford Dictionary
Model of ParticipationDoing the project together - service users
are jointly responsible for the projectDoing most of the project - service users
are involved in most parts of the project Doing some of the project - service users
carry out parts of the evaluation or data collection
Discussion about project - service users are involved in the design of the project and some of the key issues it covers
Consultation - service users are asked about pre-determined issues
One-way information – service users know the results of the project
(Adapted from a Charities Evaluation Service Model)
The London Bus Tour Guide
What is the role of the tour guide?
What are the duties and responsibilities of the tour guide?
What are the characteristics, skills, knowledge and behaviours that are needed?
Encouraging styleSharingReinforcingEncouragingPraising
Supporting styleTurning or mulling
overLeaving aloneLetting goBeing available
Coaching styleInvolvingExplainingCollaboratingNegotiating
Directing styleInitiatingStructuringTellingGuiding
Situational Facilitation
Hersey and Blanchard, 1996
Creators 24%
Critics 37%
Collectors 21%
Joiners 51%
Spectators 73%
Inactive
Forrester (2009) 6 overlapping groups of people from a social media perspective
What’s going to help you participate?
Individual-high risk
Group- medium risk
Unit of larger- Low risk
Evaluation Whether it worksWhy it worksFor whom it worksUnder what circumstances it worksWhat has been learnt to make it work
McCormack ,Manley and Garbett (2004)
EvaluationOutcome
or
Process
Improving patient-person
centred care
Learn
ing in
and fr
om
practice
Systematic
approaches
Practice Development Model
Next Steps…
Thank you for participating
Have a safe journey
www.fons.org
World CafeParticipation. What does this look like and feel like for you?
World CafeInvolvement.What does this look like and feel like for you?
World CafeEngagement.What does this look like and feel like for you?