8-9 June 2016 Steigenberger Airport Hotel and the historic traffic control tower
Amsterdam Airport Schiphol, the Netherlands
In cooperation with the PASSME project and under the guidance of ACI-Europe.
WORKSHOP PROGRAMME
OrganisersThe workshop was initiated by Vanderlande and will be facilitated by Delft University of Technology (faculty of Industrial Design Engineering).
Contributors and speakersIATA, ACI-Europe, Vanderlande, SITA, Schiphol Group, Google and Delft University of Technology.
Who should participate?Senior management representatives from large and regional European airports, airport suppliers, airlines, handling companies and parcel express companies.
ChallengesThe continuous growth of the aviation industry creates large-scale challenges in developing the required infrastructure. Air transportation has been predicted to double in the next few decades and its impact will be felt across all continents.
In Europe, a scarcity in runway capacity will become an issue and airports will have to accommodate increased passenger, baggage and freight volumes within existing facilities. This means that European sites face a challenge concerning innovation.
General information
Objective
The strategic ‘Baggage as a service’ workshop is conducted under the guidance of ACI-Europe, and in cooperation with the PASSME project supervised by Delft University, Vanderlande and Schiphol Group. It will focus on three key areas:
1. the development of baggage infrastructure (internal and external)2. the development of necessary IT support3. assessing future passenger demands and the role of social media
The workshop programme is geared towards identifying solutions that extend beyond existing optimisation programmes; passenger-oriented and creating innovative business models. This requires involvement from all partners in the baggage chain, including airports, airlines, handlers, IT and other service providers.
This workshop aims to develop a strategic baggage innovation agenda with a long-term view, resulting in a baggage action plan for both ACI-Europe and the industry.
Content of the workshop
Part I: Current challenges and solutions in baggage handling
> Implementation of Standard 3 security screening > Implementation of IATA Resolution 753
Part II: future trends in baggage handling and consequences for European airports
> Passenger convenience (‘door to door’) > Financial modelling (‘pay per bag’) > Transparency and information provided by airports and airlines
> Scarcity of space and funding > Hand and hold luggage > Business and leisure passengers > Medium and large airports (hubs)
Programme
Wednesday (8 June 2016) Programme (Part I)
Thursday (9 June 2016)
Programme (Part II)
13:00 -13:30
08:00-08:10
20:00
Welcome reception and coffee
Programme start.
> Welcome by the host Govert Hamers (CEO Vanderlande). > ‘Innovation teasers’ by Sicco Santema (Professor of Marketing and Supply Management
at Delft University), Nick Gates (Product Portfolio Director SITA), Michel Boerrigter (Director Calendar42).
> Explanation of next day’s agenda.
13:30-16:00
08:10-09:00
Tour of Schiphol Airport’s baggage handling system (robots, lifting aids, push/pull model). Coffee in the conference area.
> Inspirational thoughts by Professor Santema. > Vanderlande’s long-term vision on baggage handling systems, Vincent Kwaks (CTO
Vanderlande).
16:30-18:30
09:00-11:00
11:00-11:50
> Current challenges and solutions in baggage handling. > Standard 3 screening requirements, capacity constraints and quality management,
IATA resolution 753, passenger experience. > Presentation and discussion by Bart Mos (Sr. Security Officer Amsterdam Airport
Schiphol) and Houman Goudarzi (Project manager Technology and Innovation IATA).
Mapping of future baggage and passenger journeys in four subgroups.
Feedback of findings from the subgroups.
Lunch.
Conclusions and challenges from the morning’s activities.
Challenges taken one step further in the subgroups.
Short break.
Result of the workshop: setting a baggage innovation agenda and action plan for both ACI and the aviation industry by Federico Bonaudi (Manager Facilitation, Parliamentary Affairs & Regional Airports ACI Europe).
Closing remarks/adjournment.
12:00-13:00
13:00-13:15
13:15-14:30
14:45-15:30
